5.05
04/28/2025
Verified Buyer
5.05
04/28/2025
Jake McConnell
They're prompt and get our stuff taken care of.
5.05
04/22/2025
Mandy Forlina
The ease of doing business with them, and they communicate and answer all questions.
5.05
04/17/2025
Verified Buyer
They are a good company and do a good job on our equipment.
5.05
04/14/2025
John Eure
Alliance is customer-oriented, and I've never had any issues.
5.05
04/14/2025
Verified Buyer
They do good work on our equipment, and I have no issues with them.
5.05
04/08/2025
Ken Baker
They are a good company to do business with, the technicians do an excellent job, and I would recommend them to others.
5.05
04/08/2025
Michelle Christie
The technicians did a good job, working quickly and efficiently. They are just a good group of people who work there.
5.05
04/07/2025
Todd Blackwell
It's always easy to work with Alliance because of their knowledgeable technicians and friendly customer service.
5.05
04/07/2025
Todd Venosh
Alliance offers us reliable and fast service. They do a great job handling whatever we throw at them.
5.05
04/03/2025
Jimmy Sweeney
When working with Alliance, it's a guarantee you'll receive excellent service across the board.
5.05
04/03/2025
Donnie Wentz
Their service technician did a great job, and they are responsive.
5.05
04/03/2025
Verified Buyer
5.05
03/25/2025
Teresa Wayburn
Valley is responsive, reliable, knowledgeable, and provide excellent services.
5.05
03/24/2025
Jason Cunningham
I would highly recommend Alliance. Justin provides timely responses to all of my requests and handles my needs. Everyone there is friendly and hard-working. I've never had any issues arise when working with them.
5.05
03/19/2025
Verified Buyer
I have been working with Alliance for many years, and they have always looked after all my needs.
5.05
03/18/2025
John Henderson
It is always a good experience when we do business with them.
5.05
03/17/2025
Earnie Wells III
They stuck by my side until the job was completed.
5.05
03/12/2025
Kenny Porter
They came up with equipment and solutions that would fit our operational needs.
5.05
03/06/2025
Cassie Clark
Alliance is always there when you need them. They provide superior service by taking the time to explain the situation and are always willing to do more than you ask. They're a great place to have readily available to help.
5.05
03/06/2025
James Nolan
Alliance does a great job for us.
5.05
03/06/2025
Sean Richmond
They are a great company to have as a partner.
5.05
03/06/2025
Verified Buyer
I have no issues with them and a good company to do business with.
5.05
02/25/2025
Anthony Harper
Valley is always there when we need them.
5.05
02/24/2025
Lonzell Terry
Alliance is always timely, friendly, and extremely helpful.
5.05
02/21/2025
Verified Buyer
They help me out a lot. They've never let me down.
5.05
02/19/2025
Johnathan Payne
Everything is always smooth with Alliance, as they are always helpful and friendly.
5.05
02/18/2025
Verified Buyer
They have always been great across the board.
5.05
02/18/2025
Verified Buyer
They get our equipment up and running. When we're down we're in trouble.
They've been an excellent company to work with.
5.05
02/18/2025
Verified Buyer
Their technicians are all good people. I've worked with them for 23 years and never had a problem. They're great to work with.
5.05
02/18/2025
Verified Buyer
When you call they respond promptly. It's good doing business with them.
5.05
02/07/2025
Verified Buyer
One call to Alliance saved a piece of equipment we had been having trouble with for 3 years. We were ready to get rid of it.
They came in, explained the problem, and repaired the equipment at a reasonable price.
5.05
01/28/2025
Brad Ridenour
Their service has always been outstanding.
5.05
01/27/2025
Verified Buyer
They did what I asked, what I needed.
5.05
01/27/2025
Verified Buyer
They helped me out. They're easy to work with.
5.05
01/27/2025
Verified Buyer
They came in and took care of my problem quickly.
5.05
01/22/2025
Steven Lee White
I chose to leave my two vendors for Alliance. Alliance offers better services and are easier to work with than some of their competitors.
5.05
01/22/2025
Jay Rirkoskie
They are easy to work with and joke around with. Alliance has been a reliable partner.
5.05
01/22/2025
Verified Buyer
Mike O is an amazingly knowledgeable technician. Alliance always does thorough work, and I highly recommend them.
5.05
01/21/2025
Matt Bousch
We always have great service from Valley.
5.05
01/20/2025
Verified Buyer
5.05
01/13/2025
Melissa Tyler
We always use Alliance, and they meet our needs with accuracy.
5.05
01/13/2025
Thorne Cameron
I've had a great experience with Alliance's service team. They are very responsive and easy to reach. If an issue arises, I know I can call them, and they will usually be out the same day.
5.05
01/13/2025
Lukas Garner
Alliance is one of the most reliable companies we work with.
5.05
01/13/2025
Todd Wessells
Alliance has a great team of people. The guy I worked with was very knowledgeable about his work and made sure that everything we needed was correct and met our needs.
5.05
01/13/2025
Matt Nystrom
Everything worked out well and we don't have any issues or concerns.
5.05
01/10/2025
Verified Buyer
5.05
01/10/2025
Verified Buyer
5.05
12/16/2024
Verified Buyer
They are the only reputable source around here and do a great job.
5.05
12/16/2024
Kenny Ashdown
Alliance always gets the job done and easy to work with.
5.05
12/10/2024
Fred Coss
Overall they are responsive and
communication is great. Any issues that arise are solved quickly and with ease.
5.05
12/09/2024
Verified Buyer
5.05
12/06/2024
Verified Buyer
5.05
12/05/2024
Verified Buyer
5.05
12/05/2024
Verified Buyer
5.05
12/03/2024
Linda Cortes
Alliance has proven itself time and time again. They were super helpful while walking me through their software updates. To top it off, their staff is amazing.
5.05
11/07/2024
Verified Buyer
5.05
11/06/2024
Scott Wren
Alliance Material Handling is a great company. I have never had any problems with them. Their service is always prompt, reliable, and thorough.
5.05
11/06/2024
Juan Buitrago
They provide excellent support and customer service.
5.05
11/06/2024
Verified Buyer
5.05
11/05/2024
John Touse
If I'm having a problem, I don't have the option to have downtime on my machines, but Alliance takes care of us the same day. The ease of working with Alliance is a 10 out of 10.
5.05
11/05/2024
Verified Buyer
5.05
11/04/2024
Karen Curry
Alliance was great to work with. They were helpful and very hands-on. They were always there when we needed them and made the purchasing process very smooth. I was able to trade in my older machine, which made the purchase of my new machine easier. I would recommend them highly.
5.05
11/04/2024
Pat Collison
They have good service and great salesmen.
5.05
11/04/2024
Tracy Winans
When I call Alliance with an issue, they send someone right out, and I trust their opinions.
5.05
11/04/2024
Verified Buyer
Alliance is professional and knowledgeable.
5.05
11/04/2024
Verified Buyer
5.05
11/04/2024
Verified Buyer
5.05
11/04/2024
Verified Buyer
5.05
10/16/2024
Brian Pruitt
I recently had some service done by Valley Industrial Trucks. Their technicians were great. They got both of my machines back up and running. I am extremely satisfied with their work.
5.05
10/14/2024
Dan Taquino
They are a great company to work with. Their response times are quick, and our service is always completed correctly.
5.05
10/14/2024
Erick Velacez
I really like Alliance Material Handling. They are always nice and quick to respond to our needs. They have a technician that speaks Spanish, which makes it easier for my guys to communicate with him. But the best thing about them is that they really care about their customers and are always there for us when we need them.
5.05
10/14/2024
Verified Buyer
5.05
10/14/2024
Verified Buyer
5.05
10/11/2024
Verified Buyer
5.05
10/10/2024
Verified Buyer
5.05
10/09/2024
Dave Myers
I highly recommend Alliance Material Handling. They are better than other vendors because they have what we need at reasonable prices, and they provide great service. The gentleman that helped me went above and beyond.
5.05
10/09/2024
Verified Buyer
Their response time in every department is the best I have experienced. Their service, parts, and sales technicians are wonderful.
5.05
10/09/2024
Verified Buyer
5.05
10/09/2024
Verified Buyer
5.05
09/24/2024
Dane Floyd
The pallet jack rocks! We always enjoy ordering from you guys and get what we want, when we need it.
5.05
09/17/2024
Troy Voltz
Valley Industrial Trucks is our only vendor for this type of equipment. They are very responsive and easy to work with. Their technicians are very knowledgeable, friendly, and easy to talk to.
5.05
09/17/2024
Christy Hollander
They always provide great service, and their technicians give us a diagnosis quickly.
5.05
09/12/2024
Larry Schuler
I've always had a good experience with Valley Industrial Trucks. They've always been a company, and their proximity to my location makes everything more convenient. Their response time is prompt.
5.05
09/11/2024
Bill Schrieber
I have been using Valley for a very long time, and I have never had any issues.
5.05
09/11/2024
Verified Buyer
I've had great experiences with Valley Industrial Trucks over the last three years. They always listen to my concerns and address them promptly. They recently completed a job for me and the quote was less than they originally quoted. They didn't charge me for all the extra junk fees, which I really appreciated. When I call them up, they come right out and don't mind dealing with the hassle of getting on base.
5.05
09/10/2024
Marvin Ramirez
Every time we work with Alliance, we have a pleasant experience. The technicians are knowledgeable and always treat us courteously and respectfully.
5.05
09/10/2024
Verified Buyer
I think they are a very honest company to work with. I have been happy with my new purchase.
5.05
09/10/2024
Vince Marinelli
They have always been good to us, and everything was completed with accuracy.
5.05
09/09/2024
Verified Buyer
5.05
08/15/2024
Verified Buyer
I found their service to be very responsive and they provided good pricing and transparent communication throughout the process.
5.05
08/15/2024
Earnie Wells III
I required a rental immediately, and Josh got me set up with everything I needed. He does a great job at handling emergencies.
5.05
08/14/2024
Sean Parker
They are professional and easy to work with.
5.05
08/14/2024
Verified Buyer
I have been very pleased with the services I have received.
5.05
08/08/2024
Rick Graves
Ive been happy with Valley Industrial Trucks, especially with their forklifts. The equipment is dependable and the customer service is great. In fact, I would call them a reliable company overall.
5.05
08/08/2024
Tammy Mills
Ive had nothing but good experiences with Valley Industrial Trucks. They are always responsive and keep me informed throughout the entire service process. The work itself is always top-notch and completed to my satisfaction.
5.05
08/07/2024
Verified Buyer
I never have any issues with Valley Industrial Trucks. They're always quick to respond, and their techs are usually out at my place the same day. All of my experiences with them have been good.
I am very pleased with the rental experience I had with Valley Industrial Trucks. They brought two different sized machines for us and unloaded them. We used the machine for 10-20 minutes, and then they loaded it back up for us. I am happy with how easy it was to do business with Valley and I would definitely recommend them.
5.05
08/06/2024
Verified Buyer
Michael has taken amazing care of me and my equipment. The transmission on my forklift went out and I was quoted around $7,000. When I got the bill it was closer to $11,000. Michael honored the first price and saved me a ton of money. Steve at Alliance also does a great job.
5.05
08/06/2024
Kenny Porter
I was very pleased with how easy it was to do business with them, and the technician who came out to help me was very responsive. I would definitely recommend Alliance due to the ease of doing business with them.
5.05
08/06/2024
Jay Irwin
I recently rented equipment from Alliance Material Handling and had a really good experience. They had everything in stock that I needed, which was a huge relief. The staff was also really knowledgeable and helpful, and I felt like I was getting great service. The whole process of doing business with them was quick and easy, and I would definitely recommend them to others.
5.05
08/06/2024
Tony Brown
I always have phenomenal experiences when doing business with Valley.
5.05
08/05/2024
Norm Wilson
I like their service, and they are always there for us.
5.05
08/05/2024
Tony Villanueva
Valley has always done amazing work for us. They are awesome!
5.05
07/22/2024
Verified Buyer
You guys have and do everything we need to get things done. I'm going to call you guys again today. Overall, everything has been great.
5.05
07/19/2024
Verified Buyer
They're easy to get along with and they know what they are talking about.
5.05
07/18/2024
Ryan Hebron
I was very happy with my recent experience at Alliance Material Handling. Greg was very responsive, helpful, and knowledgeable. They are also local, which is convenient. I've worked with them for several years, so I know they will continue to be great.
5.05
07/17/2024
Sean Bohley
I have always had a good experience doing business with Alliance Material Handling. They are easy to work with, and their service is consistently great.
5.05
07/12/2024
Austin Cook
My experience with Alliance Material Handling was very simple and straightforward. I knew exactly what I needed and they were able to help me get it, start to finish.
5.05
07/11/2024
Jamal Gordon
I was very satisfied with the service I received from Alliance Material Handling. They were very responsive and always available when we needed them. They completed the service work on time and at the price quoted. I was very happy with the service technician, who was competent and professional. I would definitely recommend their service to anyone in need of material handling assistance.
5.05
07/11/2024
Verified Buyer
I like the guys at Valley Industrial Trucks. They do a great job for us. They are professional, friendly, and always willing to go the extra mile. The technicians know what theyre doing and are efficient in fixing problems. I would definitely recommend Valley Industrial Trucks to any business that needs material handling equipment.
5.05
07/10/2024
Stacy Hoy
I had a good experience at Valley Industrial Trucks. They were quick to respond to my service request, and the technician who came out was very knowledgeable.
5.05
07/10/2024
Ken Baker
Valley Industrial Trucks is a great company. The office staff are friendly and helpful, and the service people know what they're doing. They're always responsive and take great care of our machines. They're the only ones we trust to work on our equipment.
5.05
07/10/2024
Mike Maurice
Ive used Valley Industrial Trucks for years and Ive always had an excellent experience with them. Their service technicians are professional and prompt, and they always treat my issues with a sense of urgency. They take the time to explain the problem and their solution to me, and theyve never had to come out twice to fix the same issue.
5.05
07/09/2024
Scott Phillips
Valley Industrial Trucks feels like family. Ive been working with them for years and have never had any issues. Theyre very caring and take great care of me.
5.05
07/09/2024
Michelle Christie
I was really impressed with the technicians competence and expertise. I also appreciated that Valley Industrial Trucks completed the service work on time and at the price they quoted. Overall, it was a great experience and Im very happy with the results.
5.05
07/08/2024
Verified Buyer
They have always been easy to work with.
5.05
07/08/2024
Verified Buyer
This was my first time using Alliance, and I was very impressed with their operations. Jordan assisted me with getting everything I needed, and I couldn't be happier. It was a very easy and smooth experience.
5.05
07/08/2024
Verified Buyer
They keep the lines of communication open and are always on the ball. They have provided great service, and they do a great job overall.
5.05
07/08/2024
Jeff Balanchuk
They always treat me well, and I get what I need promptly. They do a wonderful job all around.
5.05
06/24/2024
Steven White
Alliance Material Handling is hands down the best. We have been using them for years and everything is always perfect.
5.05
06/24/2024
Verified Buyer
They do a good job when we need them.
5.05
06/18/2024
Todd Woody
We still have the rental forklift that was delivered we're renting as it's been nothing but good to use everyday.
5.05
06/17/2024
Rick Hightower
Alliance is number one in my book. They helped us move locations in April of 2024. They set our warehouse systems up, and everything has been running smoothly. They truly are a great company to do business with.
5.05
06/17/2024
Verified Buyer
Alliance is easy to do business with. They always get us what we need with ease.
5.05
06/12/2024
Todd Buratti
The service was great. Everything is fine, and we don't have any complaints on it.
5.05
06/10/2024
Verified Buyer
We have been dealing with Valley for years and never had any issues. They are a very reliable company to do business with.
5.05
06/10/2024
Verified Buyer
They've always been reliable and have our products readily available.
5.05
06/07/2024
Verified Buyer
I have always been very satisfied with all the business I do with Valley.
5.05
06/06/2024
Verified Buyer
We use Valley all the time. They are extremely knowledgeable and responsive.
5.05
06/05/2024
Verified Buyer
One service was good but for the other one, we're still waiting on parts for it. Other than that, Valley has been good to work with.
5.05
06/05/2024
Dave Sinn
We have always had good luck with Valley. We use them frequently because of their amazing customer service and ability to work with us. They get our parts to us on time and have dependable equipment.
5.05
05/29/2024
Wayne Geisbert
I have been delighted with Alliance over the years. They are very reliable.
5.05
05/28/2024
Kenny Ashdown
We have been working with Alliance for years now. They do a better job than the company before them. They are responsive and care about our needs. I give them a call and everything gets taken care of. I highly recommend Alliance Material Handling.
5.05
05/28/2024
Mike Bodajlo
We have been using Valley Industrial Trucks for years. They are always responsive and their technicians are very knowledgeable. Mark, in the service department, and all the guys there do a great job handling our needs.
5.05
05/13/2024
Sarah Miller
I would highly recommend Alliance Material Handling. They do a great job and everything went great for us.
5.05
05/10/2024
Verified Buyer
They gave us a brand new machine at a very decent price. We weren't gouged. One machine went down late on a Friday night and they actually got us another truck right away. Larry over there in service was awesome and got us a truck that night. Everything has been great. The service and everything is wonderful. I have nothing bad to say. They didn't have a pneumatic we were looking for exactly but they worked around it and fulfilled my needs with what they had.
5.05
05/10/2024
Paul Jafinski
They've always gotten here quickly when we call and they've handled anything we've needed them to.
5.05
05/09/2024
Matt Bousch
The quality of service has always been excellent. They sometimes do other things for us as well and things have always gone smoothly.
5.05
05/09/2024
Bill Phillips
Everything is working good now, that service call went just fine. Everything is back up and running and it's running well.
5.05
05/09/2024
Bob Hilderbrand
Everything went great. The service was taken care of in a timely manner.
5.05
05/08/2024
Verified Buyer
Valley is great to work with! I did call yesterday and I'm thinking of buying a newer forklift and trading out the one we currently have.
5.05
04/24/2024
Verified Buyer
We have been using Ascendum for years and years. Our guys love their equipment and I have never
had any problems. I think they do a great job.
5.05
04/19/2024
Dean Richards
It took a long time to get the parts in but it's a 20 year old machine so that's not the fault of Alliance at all. I took my equipment in and let the guys know what was happening with it, they took it from there and ordered what I needed to get it fixed. Again, it did take quite some time but the machine is really old and that's just the way it is getting parts in for it.
5.05
04/16/2024
Bill Woody
Alliance provides great customer service and always has our work completed promptly.
5.05
04/16/2024
Pat Collison
Alliance is always very responsive and knowledgeable about their services. The quality of their work is phenomenal. I am and have been very pleased with Alliance Material Handling.
5.05
04/15/2024
Verified Buyer
I have never had any issues with Alliance. They are coming out soon to do a service and I am confident it will be smooth as always.
5.05
04/11/2024
Tim Williams
Alliance is always accurate, prompt, and reliable. They do a fantastic job.
5.05
04/10/2024
Randy Elsey
Everything Valley does is good, I've been dealing with them for over 30 years.
5.05
04/10/2024
Adrien Vistucis
The guys were very helpful, everything was great. There was a bit of an issue with the shipping cost not being included on the invoice but I gave them a call and it was straightened out.
It's an easy process, I give them a call and let them know what we need worked on and they always come out pretty quickly.
5.05
04/09/2024
Julie Moore
This was a planned inspection and we didn't need to give a call out or anything, the tech was actually waiting for us on site when we got in. You guys are the only ones we use for this type of work, actually.
5.05
04/08/2024
Verified Buyer
The past two times I've been in, the sales representatives have been wonderful.
5.05
04/04/2024
Verified Buyer
Just waiting on a few more parts at the moment but overall, Valley has been great.
5.05
04/03/2024
Verified Buyer
We really like renting from Valley. We have a monthly rate and it works out for us.
5.05
04/03/2024
Verified Buyer
We never come across any issues. You guys take good care of us.
5.05
03/26/2024
Kelly Knapp
Because of the overall experience, everything went smoothly, delivery was good.
5.05
03/26/2024
Juan Velez
They did a good job, they take care of us us all the time. Everything is just about working good.
5.05
03/26/2024
Verified Buyer
It was good. I'd recommend because of the ease of getting the service work done.
5.05
03/13/2024
Verified Buyer
The sales team member I deal with, Tom, is amazing and knowledgeable. Rick in the office is always there to help. Alliance does a great job except for fixing my older forklift. They have had it for about three months now. It's causing me not to be able to deliver the rock to my customers. I do have two newer ones and they work great. I need my older machine back so I can get back in business.
5.05
03/13/2024
Verified Buyer
Alliance has great service and great people.
5.05
03/12/2024
Rick Graves
Alliance provides great service and products. Their machinery is dependable and I have enjoyed doing business with Alliance.
5.05
03/12/2024
Tammy Mills
Alliance has always been very responsive and taken care of all our needs.
5.05
03/11/2024
Verified Buyer
We have been doing business with them for over 15 years. Any issues that arise, they come and take care of it hassle-free.
5.05
03/11/2024
Bob Harrell
Alliance has the best service around.
5.05
03/07/2024
Verified Buyer
Everything went well and always does when we use Alliance Material Handling.
5.05
03/07/2024
Greg Chandler
Alliance is very professional.
5.05
03/06/2024
Chip Cromer
Alliance is a great company to work with. They have everything we need when we need it. Their rental equipment is dependable and reasonably priced. I will be buying a new forklift from them in the next couple of months. My guys are ecstatic to have a new machine from Alliance.
5.05
03/06/2024
Jeff Slaven
They always do well and we never have any issues.
5.05
03/06/2024
Scott Grdina
Alliance has always treated us well and they are there when we have any issues. Their rental equipment is wonderful.
5.05
03/06/2024
Verified Buyer
Alliance is always great to work with. Their pricing is reasonable. I am still waiting on the new equipment but it is and was not expected until the end of March. I am completely happy with Alliance.
5.05
02/27/2024
Verified Buyer
We have never had any issue when we do business with Alliance.
5.05
02/26/2024
Joseph Bankard
Alliance has always been there for us when we need them. Even late at night, they will send someone out to take a look.
5.05
02/23/2024
Dennis Thompson
I am on the phone with Alliance multiple times a week. They are an amazing company. We have had a phenomenal working relationship with them for over fifteen years and I will continue to do so.
5.05
02/23/2024
Erick Velacez
Alliance does a great job. I will continue to recommend them.
5.05
02/21/2024
Verified Buyer
5.05
02/21/2024
Jon Sprague
I have got to know Ruth and Chris well. I can just pick up the phone and they seem to already know what I need.
5.05
02/16/2024
Verified Buyer
Haven't had any issues with them, and everything works out smoothly when we use them for their services.
5.05
02/16/2024
Dave Rawles
They have been able to take care of whatever I've called on them for. Bruce Dorne does a good job and has handled everything we needed for quite a few years now, I like dealing with Bruce.
5.05
02/14/2024
Verified Buyer
They are the only company we use due to their great service.
5.05
02/14/2024
Verified Buyer
I just overall had a good experience with the service team, no complaints.
5.05
02/13/2024
Verified Buyer
I have a good relationship with Alliance rep.
5.05
02/13/2024
Jason Cunningham
Because of the cost and the service. The truck is working well and was reasonably priced. Also, they come when they say they are and fix what they say they will.
5.05
02/08/2024
Verified Buyer
They work with us well. Their reps are easy to work with.
5.05
02/06/2024
Verified Buyer
Alliance always does a great job at getting us what we need.
5.05
02/06/2024
Verified Buyer
We like all aspects of Alliance. From their quick response times to their amazing service. They are very knowledgeable about our needs.
5.05
02/05/2024
Verified Buyer
I recommend them highly. They do amazing work for us.
5.05
01/23/2024
Kareem Rahman
We had a very good experience at Alliance. They do great work.
5.05
01/23/2024
Verified Buyer
Everything was great working with Alliance Material Handling.
5.05
01/23/2024
Jay Irwin
Alliance has a convenient location and knowledgeable sales staff.
5.05
01/22/2024
Verified Buyer
I have a great relationship with them.
5.05
01/19/2024
Bob Heefner
Alliance is a great company to work with. We've never had any issues and they provide great customer service.
5.05
01/19/2024
Andrew Alban
Alliance provides great services and sets the gold standard in terms of customer service. The technicians are amazing, knowledgeable, and incredibly prompt. Eddie Jones, one of the technicians, did an amazing job of diagnosing the issue with our machine and fixing it immediately.
5.05
01/18/2024
John Davis
They were prompt and came immediately
5.05
01/18/2024
Verified Buyer
We have been doing business with Alliance for years now. They are always on the ball and we have absolutely no complaints.
5.05
01/12/2024
Verified Buyer
Alliance has the easiest people work with and everything is always amazing.
5.05
01/12/2024
Verified Buyer
Michael, the guy we deal with is an amazing person. He actually gets back in touch with you within a reasonable time. Also, with good news. It is crazy trying to get a good line of communication to stay solid and Michael has been able to achieve that. I stop in or give him a call, and he is calling me back quicker than a toad on a road.
5.05
01/12/2024
Verified Buyer
For anything other than the issues I dealt with, I give them a high ranking. I am extremely unhappy that they sent someone to work on the forklift because they left to get a part and never returned. I have not heard anything about it until this call right now. I don't need anyone to contact me because I already bought a new forklift. I hate giving bad reviews but it is the honest truth.
5.05
01/12/2024
Dan Stephens
Alliance is knowledgeable and completes service work promptly.
5.05
01/11/2024
James Peters
They are great do to business with. I am still waiting on the machine I purchased, this one is a loaner until mine comes in. I appreciate them giving me a machine to use while waiting on mine.
5.05
01/04/2024
George Haughney
The staff is very helpful and they have a lot of knowledge when it comes to the forklifts and parts.
5.05
01/04/2024
Steve Hapgood
We have been using Alliance for years and we have never had any issues.
5.05
12/18/2023
Lewis Huff
We have been doing business with them for years. Their parts and service staff is amazing.
5.05
12/15/2023
Lee Moody
We've been dealing with Alliance for a long time, they provide great training, great customer service, and are prompt.
5.05
12/13/2023
Brian Raehl
Anytime I call, Bruce does a great job following up and getting me exactly what I need.
The service personnel from Alliance provide wonderful and trustworthy service.
5.05
12/11/2023
Leigh Walker
Alliance Material Handling provides great customer service.
5.05
12/04/2023
Verified Buyer
They technician did a great job and was very helpful.
5.05
12/04/2023
Chico Quinones
Bruce Dione always is amazing to work with. He is very knowledgeable and an overall great guy. Everyone else does wonderful as well, but Bruce stands above the rest.
5.05
12/04/2023
Ed Spivey
It was easy doing business with them.
5.05
12/04/2023
Verified Buyer
They are always easy to do business with and have reliable equipment.
5.05
12/04/2023
Joe Leeman
I like the ease of doing business with you. It's nice to call and have a live person answer.
5.05
11/22/2023
Verified Buyer
We have done business with them for a very long time and everything is as close to perfect as it can get.
5.05
11/22/2023
Verified Buyer
We have a contract with them and we are very please with the work they do for our company.
5.05
11/16/2023
Verified Buyer
I actually have a tech here now and he is doing a great job. I have service work done regularly and I can always count on them to handle my needs.
5.05
11/14/2023
Adrian Mobilia
Alliance's customer service impresses me the most.
5.05
11/14/2023
Lukas Garner
I really like their speediness in customer service.
5.05
11/03/2023
Brian Dorcey
I liked the pricing.
5.05
11/02/2023
Richard Alvey
We have a 25-year long-standing relationship.
5.05
11/02/2023
Brad Ridenour
I had a problem I called them up and they had a guy come in within half an hour. He diagnosed the problem and got to work. Two days later he had me up and going. 100% great service
5.05
11/01/2023
Scott Wren
I never had service issues. They also come in a timely manner.
5.05
10/31/2023
John Zajcevski
They're great when it comes to our service needs. We've never had any issues while working with Alliance.
5.05
10/30/2023
Raven Waynes
They are very helpful and provide excellent training.
5.05
10/24/2023
Chris Scherrer
I like the say what they are going to do in the timeframe required.
5.05
10/24/2023
Kristofer Allison
I like the quick response time with service work.
5.05
10/20/2023
Melissa Seal
You guys are easy to work with and very reliable.
5.05
10/20/2023
Dennis Thompson
They're very reliable to work with.
5.05
10/18/2023
Sean Parker
We're very comfortable with our specific technician. I really like how responsive they are.
5.05
10/17/2023
Pat McShane
5.05
10/16/2023
Verified Buyer
They're really good to work with.
5.05
10/11/2023
Ricky Clontz
The salesman was easy to work with, they had the equipment delivered quickly, and they were just a good vendor to do business with.
5.05
10/03/2023
Joanna Rivers
They came out and took care of the service, and they did it for half the price that others would have charged us.
5.05
10/03/2023
Jay Keller
5.05
09/28/2023
Verified Buyer
From the 5 experiences I've had with Alliance, they're great to work with. They do services with us at different locations and I never hear anything negative from them.
5.05
09/26/2023
Thomas Walton
For me, usually whoever is on site doing a job, if they are just fooling around, I make a mental note of that. I was very satisfied to see the workers from Alliance not mess around. They got the work done in a professional way and got in and out. They were quick with it and everything still works great with the fork lifts .
5.05
09/26/2023
Verified Buyer
Everything has been running really smooth. I have no complaints.
5.05
09/21/2023
Randy Burdette
They've been able to diagnose, fix and get us our parts very quick as soon as we call. We've had the same mechanic for 20 years now and he's great to work with.
5.05
09/21/2023
Dawn Schenepf
I like the ease of contacting someone whenever I have questions on an order, It's easy to get in touch with them.
5.05
09/20/2023
Verified Buyer
5.05
09/20/2023
Reid Harrison
They do what they say they're going to and get the work done when they say they're going to.
5.05
09/19/2023
Jimmy Young
The service was great! The guys were amazing and showed up right on time to fix the problem.
5.05
09/13/2023
Verified Buyer
I barely remember all of the details on working with Alliance but I do know that the service on the fork lift worked out well and I didn't have any issues with it.
5.05
09/13/2023
Verified Buyer
They've always been prompt and they have great customer service. It's always a good experience working with Alliance.
5.05
09/11/2023
Matt Cronin
5.05
09/11/2023
Sam Chick
You guys have been easy to work with".
5.05
08/23/2023
Dave Rawles
They have done great".
5.05
08/23/2023
Verified Buyer
All of the equipment is working great we are very happy with them".
5.05
08/23/2023
Erick Velacez
Everything went great the forklift is working good".
5.05
08/22/2023
Dominick J.
Alliance gets the work done in a timely manner.
5.05
08/18/2023
Verified Buyer
They have good services.
5.05
08/17/2023
Henrique Cogo
I think communication it's a little bit hard to communicate through a supervisor to a technician it would be better to communicate directly to the technician. Their technicians don't call before they come. Technicians come with no parts, or with parts but too late in the day. I see a lot of confusion when they make calls to supervisors instead of technicians. They are not sure when they will come back to finish work. I have done business with Alliance for 30 years".
5.05
08/17/2023
David Siliney
Haven't run into any problems as of yet".
5.05
08/17/2023
George Haughney
Bill has been very helpful. I've never had an issue working with Alliance Material.
5.05
08/17/2023
Verified Buyer
We normally only buy a forklift every 20-30 years and everything has been great since purchasing.
5.05
08/17/2023
John Davis
I've been nothing but happy with this company.
5.05
08/16/2023
Robert Rosier
Everything went good".
5.05
08/16/2023
Verified Buyer
As far as I know everything was perfect".
5.05
08/16/2023
Verified Buyer
Never had to call back for anything".
5.05
08/15/2023
Joe Sciortina
They are the experts on the machines I own, and I wouldn't trust just anyone to service my equipment.
5.05
08/15/2023
Verified Buyer
5.05
08/09/2023
Verified Buyer
Our biggest concern is service.
5.05
08/08/2023
Mat Riggins
They've been dependable and prompt. We have had no problems.
5.05
08/07/2023
Verified Buyer
They've always been great with us.
5.05
08/04/2023
Todd Woody
It's just the ease and not having to worry.
5.05
07/31/2023
Dean DePasquale
They have follow up when a repair is needed.
5.05
07/28/2023
Steve Poland
They are easy to work with, and are always competent.
5.05
07/28/2023
Verified Buyer
We're always happy with our experiences with Alliance Material Handling.
5.05
07/28/2023
Verified Buyer
We always recommend people to Alliance. Everything has worked out well.
5.05
07/28/2023
Lee Walker
They take good care of us and answer my questions quickly.
5.05
07/25/2023
Kenny Stuckey
Smooth operating equipment, the delivery was very on time, very prompt. Great doing business with them.
5.05
07/19/2023
Verified Buyer
They did excellent work. We've had excellent experience with Steve.
5.05
06/29/2023
George Haughney
We haven't had any issues with them and they've been fair to us. The prices are good as well.
5.05
06/29/2023
Lukas Garner
They are easy to work with.
5.05
06/27/2023
Dennis Wechler
Everything is good and we never had a problem. Whenever I call the guys at Alliance, they're normally here on the same day of the call.
5.05
06/23/2023
Mrs. Choi
Everything went very well.
5.05
06/23/2023
Todd Vanosh
Everything was great! We actually went right back to work with you guys again. Wed highly recommend you to people we know.
5.05
06/20/2023
Julio Casillas
Honestly, they do everything we ask them. We have no problems.
5.05
06/16/2023
Verified Buyer
When I need something done they come back and fix it, they're great.
5.05
06/14/2023
Wayne Geisbert
They had great service and I had no complaints on the forklift we bought. Everything was great! I would highly recommend them to anyone.
5.05
06/07/2023
Todd Woody
my sales rep does a fantastic job. The quotes are always accurate and on time.
5.05
06/07/2023
Sarah Miller
they are always on time and responsive.
5.05
06/06/2023
Lukas Garner
5.05
05/31/2023
Carmen Hidalgo
5.05
05/31/2023
Verified Buyer
They always do a good job.
5.05
05/30/2023
Verified Buyer
They provide excellent service.
5.05
05/22/2023
Verified Buyer
They've always been responsive.
5.05
05/18/2023
Verified Buyer
Eddie and everyone I worked with did a great job!
5.05
05/18/2023
Verified Buyer
Personally, I would recommend them 10/10. But Im not allowed to advertise on the job. Overall, everything has been great with them. If an issue were to ever arise, they are super quick to come back and fix it.
5.05
05/16/2023
Mark Lobley
They are easy to do business with and I have had no issues with them.
5.05
05/09/2023
Mike Bertram
When I call they respond quickly and their pricing is good.
5.05
05/08/2023
Verified Buyer
They do a great job.
5.05
05/05/2023
Rodney Malcom
great company to work with don't really have any complaints to give.
5.05
05/04/2023
Verified Buyer
4.55
04/24/2025
Verified Buyer
They're very good. Very responsive. The guy who owned the company and later sold it was a good friend of mine. He managed to instill the same values in the people who work there now.
4.55
03/26/2025
Verified Buyer
4.55
03/17/2025
Verified Buyer
I find Alliance to be easy to work with, friendly, and knowledgeable, as well as timely.
4.55
03/14/2025
Phil Steiner
We've been working with them for 20 years so I guess you can say there is nothing I don't like about them.
4.55
03/06/2025
Dave Sinn
They are great and they do a good job.
4.55
02/24/2025
Chris Richard
Alliance is very easy to work with and everything is always on time.
4.55
02/20/2025
Verified Buyer
4.55
02/18/2025
Verified Buyer
We have always had great experiences when working with Alliance.
4.55
12/03/2024
Rogerio Lima
They did a great job getting the best machine for our needs. They always do a great job, and I highly recommend Alliance Material Handling.
4.55
11/07/2024
Verified Buyer
4.55
11/06/2024
Verified Buyer
4.55
10/10/2024
Verified Buyer
4.55
10/08/2024
Verified Buyer
4.55
09/10/2024
Blaine Krebs
They provided us with excellent service. I am very pleased with Valley.
4.55
08/06/2024
Verified Buyer
The staff is great, and they always do a good job.
4.55
08/05/2024
Verified Buyer
I am always highly satisfied with Alliance.
4.55
07/15/2024
Verified Buyer
My first experience with Alliance was great from start to finish. I placed my order and it arrived right on time, and the part itself was exactly what I was looking for.
4.55
06/24/2024
Oscar Woolsoncroft
Alliance has always been a great company to work with. I highly recommend them for any warehousing needs.
4.55
06/24/2024
Verified Buyer
Alliance is the most reliable company we work with. They are responsive, prompt, and committed to excellent service. We have used them for over 9 years and I don't see us changing in the future.
I already highly recommend Valley for anyone needing reliable service. Larry always takes care of me. He is the best of the best. He is knowledgeable about their equipment and always willing to help me out of a bind.
4.55
06/10/2024
Rick Jones
Valley is great at what they do. We can always count on them.
4.55
05/10/2024
Verified Buyer
The light keeps coming on and I want someone to come out but I don't know when someone will be here. I tried giving a call to follow-up on the forklift and see when exactly someone will come out.
4.55
05/09/2024
Verified Buyer
We entered into the PM program with Alliance. We are very happy and satisfied with their service so far.
4.55
05/09/2024
Jeff Smith
They do a good job overall. The only thing on the other side of it, is that it was a bit more expensive than usual this time.
4.55
05/09/2024
Gene Geister
They've always taken care of us. There's maybe been a few hiccups here and there, but overall everything's good.
4.55
05/09/2024
Michael Korczynski
They came out and they were able to get it diagnosed. I told them to go ahead with fixing it and they got it knocked out for me.
4.55
04/24/2024
Noah Smith
The technician I work with from Alliance is the best guy you will ever meet. Jeff is the nicest person and very knowledgeable. I love working with him and Alliance.
4.55
04/10/2024
Keith Kutec
The mechanic they sent out here was top-notch, no complaints there whatsoever. The only problem I ran into was a bit of an issue with the total versus the estimate, but it did get all straightened around for me and we're good to go.
4.55
02/27/2024
Verified Buyer
I worked with Alliance for a very long time and they do everything great.
4.55
02/22/2024
Bill Hartman
Anthony at Alliance provides the best service I have received anywhere. He is very knowledgeable about their parts. I can always count on Alliance and Anthony to take care of my needs.
4.55
12/19/2023
Todd Mellen
Alliance follows through and does a good job.
4.55
12/11/2023
Verified Buyer
Alliance provides reasonable pricing and amazing service.
4.55
11/28/2023
Verified Buyer
They've always been easy to work with.
4.55
11/21/2023
Verified Buyer
4.55
11/01/2023
Verified Buyer
They had what we needed they worked with us well. The rep was very responsive and got what we needed.
4.55
10/17/2023
Cy Williams
Everything has been going good".
4.55
09/13/2023
Verified Buyer
We are just starting to do business with them, and so far, the technicians have been doing a good job of servicing our equipment.
4.55
08/16/2023
Patrick Wright
My warehouse guy was having some problems trying to get a quote".
4.55
08/09/2023
Verified Buyer
The guys are good. Overall, I'm happy with them.
4.55
07/31/2023
Verified Buyer
They keep our equipment running and provide quality service work.
4.55
06/06/2023
Lukas Garner
4.55
05/31/2023
Verified Buyer
no complaints to give at this time.
4.55
05/10/2023
Dave Rawles
Overall their technicians are amazingly responsive.
4.55
05/10/2023
Verified Buyer
We ordered stone and got stone. They did what we asked them to do.
4.55
05/09/2023
Verified Buyer
They tell us everything that they are doing for the service order. Always
4.05
04/29/2025
Verified Buyer
We've never had any issues working with Alliance. Anytime we need anything, they take care of us with speed and accuracy.
4.05
04/14/2025
Verified Buyer
So far, Alliance has done a great job. We are still building the relationship, but I have no complaints.
4.05
04/07/2025
Brian Broyles
Our guys and I love the new machine, and they provided us with good service.
4.05
04/03/2025
Verified Buyer
They have a large selection of parts available.
4.05
03/26/2025
Verified Buyer
They are easy to work with and receptive to our requests.
4.05
03/14/2025
Verified Buyer
They provide good service on an adequate timeline.
4.05
03/10/2025
Verified Buyer
Our technician was great and
quickly resolved the issue.
4.05
03/10/2025
Verified Buyer
Their sales guys are knowledgeable and helpful.
4.05
02/25/2025
Verified Buyer
Valley offers durable equipment at a reasonable price.
4.05
02/10/2025
Verified Buyer
They're pretty quick with their service.
4.05
02/07/2025
Verified Buyer
4.05
02/07/2025
Verified Buyer
I like the promptness of the service.
4.05
01/10/2025
Verified Buyer
4.05
01/10/2025
Verified Buyer
4.05
12/13/2024
Verified Buyer
They are reliable and easy to work with. I enjoy doing business with the people at Alliance.
4.05
12/10/2024
Anthony Romano
Valley Industrial is very knowledgeable about its business, and everyone there is super helpful and friendly.
4.05
12/09/2024
Verified Buyer
They perform excellent work and are always doing the best they can. I haven't had any bad experiences when working with Alliance.
4.05
12/05/2024
Verified Buyer
4.05
11/04/2024
Verified Buyer
4.05
10/10/2024
David Farmer
We haven't had any issues when working with Alliance. They take good care of us and make it an easy process.
4.05
10/08/2024
Verified Buyer
4.05
09/27/2024
Verified Buyer
4.05
09/27/2024
Verified Buyer
4.05
09/18/2024
Verified Buyer
We recently had a large job that required a lot of supplies and a dependable supplier. We were fortunate to find a company that had a decent selection of quality supplies and multiple offerings for supply chain materials. They were able to provide us with everything we needed at a reasonable price.
4.05
09/13/2024
Verified Buyer
4.05
09/12/2024
Verified Buyer
4.05
09/12/2024
Verified Buyer
4.05
08/14/2024
Verified Buyer
I am also a material handling distributor, but Alliance has helped us when we didn't have inventory in stock.
4.05
08/07/2024
Verified Buyer
They are very responsive and provide good service. They have a great sales rep named John who always takes great care of me.
4.05
08/06/2024
Verified Buyer
This was for a simple oil change, and the next thing I knew, the engine exploded. I was in disbelief. They said they would come pick my boom lift up, and take it to their shop. That was over a week ago, and they still havent shown up.
4.05
08/05/2024
Keith Kerens
I recently had an issue with one of our forklifts. Valley Industrial Trucks came out twice in the same day to fix the problem. Thats the kind of service that keeps us coming back.
4.05
07/17/2024
Verified Buyer
They are a great company to work with, and their products are top-notch. Their customer service is great, too. However, they sometimes have to wait a bit to receive parts and aren't always as responsive as I would like.
4.05
07/12/2024
Peter Wekenmann
Alliance Material Handling works on all our machines. We use them all the time. Theyre very professional and weve had no issues. Our account representative, Grant Reid, is also responsive and gets back to us right away. He is a pleasure to work with and is always helping us with kindness.
4.05
07/08/2024
Verified Buyer
Their equipment breaks down more frequently than other companies. The bright side is they get everything fixed quickly and with accuracy. They are always willing to help us keep our downtime to a minimum.
4.05
06/20/2024
Verified Buyer
We don't have much interaction with Alliance, and when we do it is always a smooth process.
4.05
06/11/2024
Verified Buyer
Their availability is always great for us. It is easy to get our equipment serviced.
4.05
06/07/2024
Verified Buyer
We have been using Valley for years. They've always been reliable and friendly.
4.05
06/06/2024
Verified Buyer
We have never had any issues with Valley. Their equipment, service, and parts are all very reliable.
4.05
06/05/2024
Verified Buyer
Alliance does a great job honoring our contract with them. They are always on time and extremely respectful of our operations.
4.05
06/05/2024
Chris Richard
Whenever I need anything from Alliance, I call their sales team up and it's readily available. They are good to work with in every department.
4.05
06/05/2024
Verified Buyer
Valley does a good job but Clark's forklifts are the issues. The forklifts are junk. We had every single one get worked on so far. There were all kinds of issues. The skid plates fell off, the tire came off of one and the other one leaks. I was able to get someone to come out and fix it but I'm still waiting on parts for three of them that are still down.
4.05
05/10/2024
Verified Buyer
The shelving hasn't been installed yet but we're very happy with what we see and dealt with so far. We want to get it paid but we're on a 30 day term. Hopefully you guys will get the payment by Monday, May 13th. Everyone was very nice to work with as well. The gentleman Jordan Zeitler out of Maryland was very responsive and friendly to work with too.
4.05
05/10/2024
David Mong
They're pretty easy to work with, and quick to get here. The machines good. If it breaks they come in really quick to fix it. We had an issue when we first got it where a cylinder broke and they got us a replacement machine right away. The rental staff seems to be great, there's no issues there.
4.05
04/09/2024
Verified Buyer
Alliance has never let us down.
4.05
04/09/2024
Verified Buyer
Alliance is super easy to work with. They have a knowledgeable crew and have resolved any hiccups we have had.
4.05
04/05/2024
Verified Buyer
There are two people, Ralph and someone else he works with. I apologize that I'm forgetting his name. They are great to work with. They get the work done in a timely manner and give me no reason to complain.
They've always done a good job for us.
4.05
03/11/2024
Verified Buyer
Alliance is a little pricey but they make up for it with their customer service. We received a forklift that had a bent cylinder and they brought another lift the same day.
4.05
02/26/2024
Eric Griffin
Alliance has prompt and reliable service. The knowledge they possess is extremely helpful to our business.
4.05
02/22/2024
Verified Buyer
Alliance does well in every aspect. The technicians and sales teams are very knowledgeable. My last experience was not that great. Alliance had to order a piece of equipment from another dealer and they ordered the wrong one. I am still waiting on my equipment. They have made up for their mistake so I won't hold that against them.
4.05
02/21/2024
Verified Buyer
Our old technician was always 100% on his game. The new techs do not seem to have as much knowledge. I also don't like being charged for travel time from the tech's homes instead of from the Alliance location.
4.05
02/16/2024
Verified Buyer
Because of the ease of doing business with them. I think they do a job overall.
4.05
02/07/2024
Verified Buyer
The technician, Eddie, who works on all of our equipment is amazing. Their service is always 5 out of 5 stars. The accounting side is not as well-oiled as the service side. I know there has been pain on the accounting side of things.
4.05
02/05/2024
Verified Buyer
They have always provided us with great service.
4.05
01/24/2024
Verified Buyer
Richard was a very nice and knowledgeable guy. I'm still waiting for the preventative maintenance phone call though. Overall, we've had a positive experience with Alliance but I was told by my boss to look other places because your prices are too high.
4.05
01/23/2024
Chris Chen
We have a great working relationship and the work they do is above all.
4.05
01/12/2024
Verified Buyer
I haven't used any other company. The guys they send out do an amazing job. Alliance has been a pleasure to do business with.
4.05
12/04/2023
Scott Henderson
They did what they said they would. The guy who came out had good communication.
4.05
11/20/2023
Verified Buyer
I think you guys are easy enough to work with.
4.05
11/15/2023
Chris Richard
We use an array of vendors but Alliance stands above the rest.
4.05
10/23/2023
Eric Griffin
They are very dependable, responsive and they do great work. We've had no issues with their work. The techs are very knowledgeable too.
4.05
10/16/2023
Verified Buyer
There were some issues with the service/rental invoices but it has been resolved and I want to say it was due to a high turnover and new people training but overall, they are great to work with.
4.05
10/10/2023
Paul Hash
I have never had a problem with you guys.
4.05
09/29/2023
Nate Harvey
The service technicians know what they're doing once they arrive on site. They're very knowledgeable.
4.05
08/16/2023
Verified Buyer
I'm sure the field work was good or the guys would have complained".
4.05
08/16/2023
Verified Buyer
As far as I know everything went just fine".
4.05
08/15/2023
Verified Buyer
It is a pleasure doing business".
4.05
08/14/2023
Verified Buyer
It's their response, their cooperation.
4.05
08/03/2023
Verified Buyer
They've been flexible the entire time.
4.05
07/26/2023
Ryan Tran
I like the clear communication.
4.05
07/24/2023
Verified Buyer
They're prompt and usually pretty knowledgeable.
4.05
07/05/2023
Verified Buyer
The technician that does our work is trustworthy and reliable.
4.05
06/30/2023
Bobbie Stiltner
4.05
05/24/2023
Verified Buyer
Were both in the same business and they have been good so far.
3.55
03/17/2025
Verified Buyer
3.55
02/25/2025
Anthony Chiovitti
We experienced a few issues in the past but they were resolved promptly.
3.55
02/19/2025
Verified Buyer
3.55
12/10/2024
Verified Buyer
3.55
12/09/2024
Josh Bohlman
3.55
12/09/2024
Verified Buyer
3.55
12/06/2024
Verified Buyer
3.55
12/06/2024
Verified Buyer
3.55
12/03/2024
Verified Buyer
3.55
11/06/2024
Verified Buyer
3.55
11/04/2024
Verified Buyer
3.55
10/10/2024
Verified Buyer
3.55
10/09/2024
Herb Dennis
They were easy to work with and reliable. They were good communicators and tried their best to help us in any way they could.
3.55
09/27/2024
Verified Buyer
3.55
07/11/2024
Verified Buyer
Valley Industrial Trucks is a good company with responsive staff, but they need to hire more people.
3.55
01/04/2024
Verified Buyer
The battery on the new machine keeps going out. I have not contacted them about that. Our delivery time ended up being around 6 months, which set us back a little. Communication was lacking on their end.
3.55
12/12/2023
Verified Buyer
We find it difficult to schedule services. Once we can get someone on site, everything is fine, but scheduling service times is incredibly difficult.
3.55
12/05/2023
Verified Buyer
I called for service work twice but never got a callback. There was no communication until I called a higher-up contact. They gave me a temporary fix but now my machine is back being serviced and it's costing me more money. The delivery driver is the best guy in the world.
3.55
11/21/2023
Verified Buyer
3.55
09/20/2023
Verified Buyer
Their pricing is a lot higher than other vendors. Also, when my equipment is in for service I am unable to get a rental replacement.
3.55
08/17/2023
Verified Buyer
I had a brand new lift that I thought I was going to get but it ended up on backorder and the rental we got was a little expensive.
3.55
08/15/2023
Verified Buyer
It was ideal".
3.55
07/31/2023
Verified Buyer
They've just provided the service and products requested, there's not a lot of drama.
3.55
07/28/2023
Verified Buyer
$890 dispatch fee was quite a lot for the initial diagnostic.
3.55
07/18/2023
Verified Buyer
Bruce, the salesman, did a good job, he stayed on top of things.
3.55
06/30/2023
Ed Pulliam
3.55
05/23/2023
John Woolsoncroft
I just don't recommend places to anybody.
3.55
05/04/2023
Brad Ridenour
3.05
12/16/2024
Verified Buyer
3.05
11/05/2024
Verified Buyer
3.05
10/10/2024
Verified Buyer
3.05
01/19/2024
Verified Buyer
While I like the services provided by Alliance, the turnaround times for repairs have not been great.
3.05
12/18/2023
Clarence Richardson
3.05
08/22/2023
Verified Buyer
Alliance sent me an invoice of $1,400.00 for the forklift training with two people. To my knowledge, the sales rep said it was $200 for two people to be trained. Now, they said they misspoke once it was brought to their attention but wants me to pay $400.00. I'm still waiting for a response from my follow-up on Friday too. We want to send more people out for training but not if it's $1,400.00. Aside from that, Alliance Material has been well to work with.
2.55
03/25/2025
Verified Buyer
2.55
02/21/2025
Verified Buyer
2.55
10/15/2024
Verified Buyer
2.55
09/13/2024
Verified Buyer
2.55
04/10/2024
Verified Buyer
They're good to work with but they'll come out and fix stuff sometimes and they have to come back. They don't always do the job right the first time, there will still be leaks they say they fixed and things like that. It's just very inconvenient for them to have to come back multiple times. Or, they don't have the part and leave the machine torn apart while they wait. Where, sometimes that's not originally a major breakdown and I could have used the machine in the meantime but can't because they've left it torn up while the part comes in.
2.55
03/26/2024
Tim Byrne
The work that they actually did was fine. Although, they missed a major issue that, had I known about it, I probably wouldn't have any work done. Once I got the unit back, it sat for a couple weeks before we used it. We then drove it and it was making a loud noise and now they took it back and are telling me I have to replace the transmission, which they're in the process of doing now. Had I known it was going to need a transmission, I would have scrapped it and not gotten any work done. But, since I already had the other work done, now there's too much money into it to scrap it out.
2.55
03/07/2024
Verified Buyer
Alliance took a while to let me know when my part was going to come in. I called three times before receiving a response. When they came out, the wrong part had been sent with the technician. He went ahead and took the cylinder off, thinking he would be back later in the morning or afternoon. They sent him on another call and no one else showed up. We could not use the machine at all. We ended having to up rent one, which was even more money. When they finally responded they were scheduled to be here on a Monday and did not arrive until late Friday afternoon. Their responsiveness is terrible when it comes to dispatching and scheduling. If they would have let me know what was going on, I wouldn't be disappointed. Their technicians are amazing though. Anytime they work on anything of ours they do a wonderful job.
2.55
02/15/2024
Verified Buyer
They are hard to get parts from since Covid.
2.55
08/04/2023
Verified Buyer
Their technician didn't have the knowledge to troubleshoot the problems.
2.55
07/24/2023
Verified Buyer
There is a lack of communication between technicians and it is difficult to have people come out to look at our equipment.
2.05
01/24/2025
Verified Buyer
2.05
09/10/2024
Verified Buyer
2.05
09/19/2023
Verified Buyer
1.55
02/19/2025
Verified Buyer
1.55
03/12/2024
Verified Buyer
Alliance has had my forklift torn apart in my warehouse for 2 months. They seem to keep getting the wrong part or they misdiagnose the problem. The invoicing is very sporadic. Before this incident, Alliance always did a great job.
1.05
04/03/2025
Verified Buyer
1.05
01/17/2024
Ernest Martin
0.55
04/07/2025
Verified Buyer
0.55
05/12/2023
Verified Buyer
They have long standing quality issues. I purchased equipment that turned out to be garbage. Things are expensive to fix and adds up bills. It's too expensive to keep equipment running.
0.05
01/27/2025
Verified Buyer
0.05
11/05/2024
Verified Buyer
0.05
10/11/2024
Verified Buyer
0.05
06/05/2024
Verified Buyer
They had my forklift for several months and would not let anyone else look or fix a pump. They had me rent the same machine while they had mine. Yet, they weren't even working on my machine. I felt taken advantage of because they charged a large amount of money for the rental and repair. They should have outsourced sooner to get the issue taken care of.
0.05
01/23/2024
Verified Buyer
Back in May of 2023, I reached out to Greg Fort. I asked to receive a quote for racking in our warehouse. I let him know what I needed. Then June came around, and he forgot about me. In June, he ended up sending my info to someone named Grant. I didn't know who Grant was at the time. Grant ended up taking the measurements for the racks. Finally in June, I signed a quote from there and paid it. It was expected to not take more than a month. At the end of August, I didn't hear anything from Greg or Grant. Now, at the end of September or early October the racks finally arrived. Before that, I had to go out of my way to chase Grant to figure out why it wasn't delivered. To me, that was not great salesman or customer service ethics. In October when we got the racking, we got the bill. We had already paid for it back in June when we received the quote. After trying to work with the poor customer service, I wanted to be given some sort of compensation. After all of that, they gave us back $200 and it felt like a slap in the face. It was a total cluster. I have told my 8 locations to not go to Alliance and I will never recommend them to anyone. I would never do business with them again but when they gave the $200 back, it was in credit form to use towards a future purchase. I would still like to be compensated with how I paid. Not in credits. Can someone reach out to me regarding this compensation payment?
0.05
01/18/2024
William Spearnock
0.05
10/13/2023
Verified Buyer
Right now I would not recommend Alliance Material Handling to anyone. I was charged $400 for something we already tried to fix a couple weeks ago and the guy from Alliance came out and only tighten up what the previous parts guy didn't finish. Keep in mind it was $1,000 at first and just to have someone come out to tightening things made it an extra $400. I'm not happy about that at all. I won't be able to pay anything until the charges are fixed.
0.05
05/04/2023
Verified Buyer
They performed lousy service multiple times, they didn't show up on time and I had to chase them around to get a mechanic.