Verified Reviews for Alliance Material Handling

We conducted phone surveys with actual customers

Winsby receives invoices from Alliance Material Handling each month, then calls their customers to ask them to rate Alliance, based on their experience. Alliance's star rating is the total of all ratings and verified reviews from real customers.

866-264-5438    

Alliance Material Handling

4.4 480 surveys

Verified Buyers

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5.05 Verified Buyer
The quotes are on point. The technicians are on point. I have no complaints.
5.05 Verified Buyer
They came and serviced our forklift.
5.05 Verified Buyer
They've serviced the machines in a timely manner.
5.05 Verified Buyer
They're pretty good. They have good knowledge and good customer service.
5.05 Steve Welch
Easy to work with them and they do good work on our equipment.
5.05 Verified Buyer
They are a dependable company.
5.05 Verified Buyer
They're a very good company. We enjoy doing business with them.
5.05 Verified Buyer
They are knowledgeable and always hip the right parts.
5.05 Verified Buyer
They are easy to work with and the guys I work with are very helpful and knowledgeable.
5.05 Verified Buyer
Have no complaints a good vendor to work with.
5.05 Brian Shows
They're very responsive. They're service department is great.
5.05 Karina Alarcon
They do a good job servicing our equipment and they are easy to work with.
5.05 Verified Buyer
To be honest with you,I couldn't get a rental from my usual dealer. I have two good friends that are techs with Alliance. I called Alliance, they got it to me in a couple of hours.
5.05 Allen Bohrer
They have serviced our equipment for years, they do work and I haven't had any issues.
5.05 Verified Buyer
I've used them for years. They work on all my forklifts.
5.05 Joe Zhao
I have been using them for years and it's always a good experience.
5.05 Adrian Mobilia
Have no issues or complaints, use them for their services all the time.
5.05 Karen Jacobs
Sales and customer service is good. They are very responsive when we call.
5.05 Verified Buyer
Everything went very well. I would not know about a quote because I don't handle that, but they come in and get things done in a day..
5.05 Verified Buyer
It wasn't a rental, it was a part for our forklift. But we didn't have issues.
5.05 Verified Buyer
I would recommend them. Everything was pretty hands off and they handled everything.
5.05 Mathew Grubbs
It was great.
5.05 Verified Buyer
Everything went very smoothly and they are very responsive to an issues we might have.
5.05 Verified Buyer
If we have an issue they resolve it.
5.05 Verified Buyer
Good pricing and good products.
5.05 Samuel Gorgas
Their response time is very good. If we have any questions the get back to us very quickly. The customer service is very good.
5.05 Verified Buyer
It's just the fact I can get parts from them and they're very helpful.
5.05 Verified Buyer
They do a great job.
5.05 KYLE MCLAUGHLIN
These guys are great. They make every thing very easy for me.
5.05 Verified Buyer
They've gone above and beyond to give good service.
5.05 Verified Buyer
They're just easy to work with. I call, they bring it.
5.05 Verified Buyer
The guy, Tom the technician, was very friendly and willing to help.
5.05 Verified Buyer
Overall, on time, good work and communication.
5.05 Verified Buyer
I like the fact that I can email them instead of having to call.
5.05 Verified Buyer
They're very punctual.
5.05 Verified Buyer
They come as soon as they can and they fix it. That's what they do, that's all I need. I don't need any special treatment.
5.05 Verified Buyer
AMH has a very quick response time and they are always pleasant on the phone.
5.05 Verified Buyer
I like having the consistent service by having a technician on sight every day.
5.05 Angie Gray
The response times are good and they are nearby so we can get our parts quickly. Plus they manage their service plan very well.
5.05 Carlton Powell
They do good work on our equipment, easy to work with them, and would recommend them to others.
5.05 Verified Buyer
Great customer service
5.05 Verified Buyer
Product in stock
5.05 Verified Buyer
very professional
5.05 Verified Buyer
very Professional
5.05 Verified Buyer
Product Availability
5.05 Verified Buyer
very professional
5.05 Verified Buyer
very professional
5.05 Verified Buyer
timely service
5.05 Verified Buyer
Great Customer Service
5.05 Verified Buyer
ease of ordering
5.05 Verified Buyer
timely service
5.05 Verified Buyer
very professional
5.05 Verified Buyer
Timely service
5.05 Verified Buyer
Technician was informative and professional
5.05 Keller Agtestudier
They are easy to work with and they do good work on our equipment.
5.05 Verified Buyer
We are very pleased with their work and we use them all the time.
5.05 Verified Buyer
In a nutshell, I had a major issue with a used forklift I bought with them, they stepped in and resolved the issue.
5.05 Verified Buyer
As far as sales, they're easy to deal with.
5.05 Verified Buyer
very competent crew
5.05 Verified Buyer
great expertise
5.05 Verified Buyer
They Communicate very well.
5.05 Lan Tran
I have no complaints they take good care of us and make sure that we are happy with the services they provide.
5.05 Glen Turner
Have no problems or issues with them, they do good work on our equipment, and the communication was great
5.05 Verified Buyer
They are easy to work with and it's always a good experience.
5.05 Bill
Alliance has very knowledgeable technicians, and employees have great experience. They do a great job interacting with our team.
5.05 Marc Winans
Have recommended them to others, they easy to work with and always helpful.
5.05 Tim Williams
They're courteous and they aren't afraid to answer a question.
5.05 Verified Buyer
Everything worked out well and I have no complaints.
5.05 Ricardo Santiago
They had what we needed, shipped it to us quickly and I don't have any issues or problems with their service.
5.05 Verified Buyer
The warehouse guys were very happy with the technician and his work.
5.05 Verified Buyer
They're just easy to deal with, we've been dealing with them for years.
5.05 Dwayne Coleman
We have gotten our products quickly and had no issues with Alliance Material Handling.
5.05 Shawn O'Rourke
It's always a good experience with them and we haven't had any issues.
5.05 Kayla
They have competitive pricing, the ease of working with them and we haven't had any issues with them.
5.05 Betty Tull
They do good work on our equipment and they have been good to us, and I have recommended them to others.
5.05 Steve Hapgood
They do really good work on our equipment, it's just easy to work with them.
5.05 Verified Buyer
They did a good job and completed the work quickly.
5.05 Verified Buyer
They are very easy to work with and The customer service is excellent.
5.05 Verified Buyer
I like how when we scheduled service they arrive on time and the are very clear on the the service that needs to be done.
5.05 Verified Buyer
The technician's knowledge and experience is very good.
5.05 Verified Buyer
We could only use the machine a few hours until it broke down. When they came out they found it was overflowing oil. So much so that they came and picked it up and took it back on 2/7. I have not gotten and update on the machine yet.
5.05 Chris Gormley
They went out of their way to find a technician for us quickly and they helped us out when we were in a bind.
5.05 Bill Hodge
We have used them for 9-10 years and we have never had an issue with them. It's always a good experience and we are happy with their services.
5.05 Verified Buyer
Everything is good
5.05 Verified Buyer
Everything was okay
5.05 Verified Buyer
Everything was good
5.05 Verified Buyer
They are always professional and they make sure we have what we need, and we have no complaints.
5.05 Verified Buyer
They do a good job on our equipment.
5.05 Brian Yawkey
They do a good job on our equipment, it's easy to work with them and they are always professional.
5.05 Verified Buyer
Everything is alright overall but some issues with receiving invoices in a timely manner
5.05 Debbie Lacks Hanner
They are easy to work with and the guys haven't complained about anything so everything is going well with us.
5.05 Verified Buyer
Everything was okay
5.05 Verified Buyer
They do good work and they take good care of our needs.
5.05 Verified Buyer
They do a good job, they work quickly and they are always professional.
5.05 Danny Miller
Alliance Material handling has friendly and helpful staff.
5.05 Verified Buyer
They were quick to respond and set up the service quickly.
5.05 Janae
It was fine.
5.05 Verified Buyer
Keith, the technician, is very professional. I have worked with him for some time and I have confidence in his abilities.
5.05 Verified Buyer
Everything went okay. We finally don't have to worry so much about Covid and they did great
5.05 Verified Buyer
Everything is great, we call them and they come out and fix it.
5.05 Verified Buyer
We've never had any issues with them.
5.05 Mike Bertram
They are usually pretty efficient every time we call they answer.
5.05 Verified Buyer
Everything was exceptional
5.05 Verified Buyer
I was happy with everything.
5.05 Verified Buyer
They are very responsive when we call and the girls in the office are very nice.
5.05 Verified Buyer
They are very responsive, they get back with me quickly.
5.05 Verified Buyer
They are easy to contact and order parts.
5.05 Verified Buyer
They took the time to listen and explain the issues with the lift and did a complete detailed inspection of the machine.
5.05 Verified Buyer
The Communication is straight forward and and the work invoices are detailed and easy the read. They do a good overall job.
5.05 Verified Buyer
They get us the parts we need and email us to make sure they are the correct parts.
5.05 Verified Buyer
They really did a great job. They were very polite, helpful and very professional.
5.05 Verified Buyer
We've been dealing with them for a long time.
5.05 Verified Buyer
They are good guys and they do really good work. Alliance cost a lot less than other companies.
5.05 Verified Buyer
It was great
5.05 Verified Buyer
It was great I just called and they got me the part I needed. I have already recommended them.
5.05 Verified Buyer
I get a response back right away.
5.05 Verified Buyer
They are very easy to work with. We just call them up and they quickly deliver the equipment. a lot smoother than other companies we have dealt with.
5.05 Verified Buyer
They easy to work with. They get us parts quickly and they have what we need in stock.
5.05 Verified Buyer
This was our first time using Alliance and the booking over the phone was easy and they did a good job.
5.05 Verified Buyer
They have a fast turnaround time on service.
5.05 Verified Buyer
They just got me what I needed.
5.05 Verified Buyer
I like that I can email them and they respond quickly with pricing and availability.
5.05 Verified Buyer
It is a pretty seamless process and they are easy to work with.
5.05 Verified Buyer
We were recommended to them and so far they have done a good job. The service is very clear and straight forward.
5.05 Verified Buyer
They are prompt and respond to me right away. They come out and preform the service quickly.
5.05 Verified Buyer
They've not bothered us. They stay out of our way.
5.05 Verified Buyer
They very good at customer service and they are very responsive in answering and questions I have.
5.05 Verified Buyer
We have a program set up through Alliance Material Handling where we always have the parts we need.
5.05 Verified Buyer
They are friendly and informative. They are very flexible and The pricing is reasonable.
5.05 Verified Buyer
I have a great relationship Mike. He is very helpful and does a great job.
5.05 Verified Buyer
The technician was very good. He understood the equipment and had a very good demeanor. He really wanted to help us be successful and I felt he was part team. Service was excellent.
5.05 Verified Buyer
I like dealing with Alex. He does a great job and is a straight shooter.
5.05 Verified Buyer
It does the job for us.
5.05 Verified Buyer
They stay in touch with me on a regular basis.
5.05 Verified Buyer
I think they're very competitive and seem to want to have people order their stuff.
5.05 Andrew Adjei
They're very professional. They explain exactly what they're doing.
5.05 Verified Buyer
The customer service, response time, just all around good people. Especially Anita, she's awesome.
5.05 Samuel Gorgas
They communicate well and the response time is very good. I can always depend on Alliance.
5.05 Verified Buyer
Our service rep is very responsive. He gets right back to me. Jordan Zeitler does a really good job.
5.05 Verified Buyer
They've been easy to work with. It's the same machine we've had for a while. We just renewed the contract.
5.05 Larry Patrick
They're here when I need them. When I call them, they're here. The response is quick and they do good work.
5.05 Verified Buyer
They are responsive and reliable.
5.05 Verified Buyer
The technician was pretty flexible with my schedule. He was very knowledgeable and did a good job communicated with me on the repairs.
5.05 Verified Buyer
Everything went well. The equipment was on time and worked well.
5.05 Verified Buyer
They are easy work with and they are forthcoming on information to keep our forklifts operating.
5.05 Verified Buyer
The technician that was sent our was super knowledgeable and worked quickly to repair the equipment.
5.05 Verified Buyer
It's just easy. They're very knowledgeable.
5.05 Bill
The technician is very familiar with our equipment. He's been working on our equipment for a decade. He's very knowledgeable.
5.05 Jim
We've had no problems with them.
5.05 Verified Buyer
They play off like a smaller company would. They take care of the things that need to be done.
5.05 Julia Baggish
They're responsive and their pricing is very competitive.
5.05 Verified Buyer
I love Bill. He's very easy to work with and very personable. He deserves a raise.
5.05 Verified Buyer
They're prompt when they say they're going to be there. They're patient. We have a good relationship with them.
5.05 Sandy Proctor
They were totally awesome.
5.05 Dan Lewis
I like their response when I call for emergency service.
5.05 Craig Curtin
Their office kept us informed about what was going on. I thought that was great customer service.
5.05 Dr. Roland Dowdy Iii-Vp
I'd recommend them in a heartbeat.
5.05 Joe Bankard
They actually are very knowledgeable about all types of equipment, not just their equipment.
5.05 Verified Buyer
They do a very good job with servicing our equipment, it's easy to work with them and they are professional.
5.05 Charlotte Keys
They're knowledgeable and professional, their communication is great, and they do good work.
5.05 Debbie Patillo
They provided a quick response and the tech was very knowledgeable.
5.05 Verified Buyer
They're a fellow Crown dealer. We deal with them all the time.
5.05 Verified Buyer
They're just easy to work with.
5.05 Verified Buyer
They are professional and they are knowledgeable about their work.
5.05 Verified Buyer
They get to the job when they say they're going to.
5.05 Mr Worman
They responded and did the work. They did what they promised.
5.05 Michael Pitrick
Alliance material handling has great service, good knowledge of staff and they're expedient.
5.05 Sandy
Their service is great. Everyone I've spoken to has been helpful, understanding, and knowledgeable.
5.05 Verified Buyer
They deliver quickly, are easy to place orders and they are professional.
5.05 John Cox
Everything worked out great have no complaints and it's easy to work with them.
5.05 Gary Hensley
Alliance had what I needed.
5.05 Verified Buyer
Everything is good with them, they had what we needed and got it delivered to us quickly.
5.05 Dean Depasquale
They show up when they tell me they're going to be here.
5.05 Lisa Rogers
We love Alliance. Been working with them for years now and actually in the process of purchasing some more equipment.
5.05 Verified Buyer
The dependability is great.
5.05 Verified Buyer
Everything went smoothly, would purchase again.
5.05 Denny
Oh Alliance does a excellent job. We have absolutely no issues.
5.05 Verified Buyer
Everything is great with Alliance. No complaints or issues on our end.
5.05 Verified Buyer
We had no issues with the piece of equipment. Everything worked just fine.
5.05 Brian Defazio
I mean if we hadn't spoke to you or had any complaints then there isn't any issues.
5.05 Verified Buyer
They come out promptly and they do good work.
5.05 Dave Strevig
Everything went really well. Rental worked good.
5.05 Beverly
They are quick to respond and parts are readily availabile.
5.05 Verified Buyer
The parts guy was very helpful finding me the part and getting it to me the next day.
5.05 Micheal Wertz
I do not remember the last time they came out but as a company overall they do a good job.
5.05 Verified Buyer
It was great if we need you again we'll call you
5.05 Verified Buyer
I call them and they respond quickly and get our equipment back up and running fast. They are very easy to work with.
5.05 Verified Buyer
They keep all of our equipment working with very little down time.
5.05 Verified Buyer
I've been working with them for a while, they do a good job.
5.05 Nick Skurski
They're friendly, cost effective, flexible, and organized.
5.05 Kayla
They're just easy to work with.
5.05 Verified Buyer
They're just easy going. They're great. They show up and do their job. I don't have any problems with them whatsoever.
5.05 Eddie McAllister
They're just easy to order parts from.
5.05 Verified Buyer
Everything is always good with Alliance.
5.05 Verified Buyer
The sales rep came out and gave me a number of examples of what might fit my needs. He walked me through my options and helped me pick out the the best machine for my needs.
5.05 Verified Buyer
They are very easy to work with and have good service.
5.05 Verified Buyer
They are very responsive. Our company really relies on AMH and they do a good job acting as a partner to help us keep running.
5.05 Verified Buyer
I can get a hold of service right away. Kevin is very responsive.
5.05 Verified Buyer
I've never had any repeat issues, they repair things right the first time.
5.05 Paula
They are very knowledgeable and the Customer Service is great.
5.05 Kyle Thompson
As long as it was delivered with no issues we are all good.
5.05 Carlos Longo
Everything is good or else we wouldn't keep working with you guys.
5.05 Verified Buyer
We have used them for a while and they do good services on our equipment. We have no issues with them.
5.05 Samuel Gorgas
No issues at all. The guy who comes out is always on time and does a great job as well
5.05 John Hakans
Every time they come for service, it is always professional and they don't take long at all.
5.05 Beth Wilson
Super easy to work with.
5.05 Verified Buyer
They give us no hassle.
5.05 Verified Buyer
Easy to work with them, they are helpful and professional.
5.05 Verified Buyer
They have what we need and we have no issues or complaints.
5.05 Verified Buyer
They do a good job, they are easy to work with and they're always professional.
5.05 Verified Buyer
They've been honest, timely, and thorough.
5.05 Verified Buyer
They were honest, quick and no b.s.. Everything was cut and dried. They delivered when they said they would.
5.05 Verified Buyer
Overall satisfaction with the company
5.05 Verified Buyer
The sales guy was really good - Jordan - responsive and honest
5.05 Verified Buyer
They've been very responsive. They come out to service my fork lifts without my having to call them.
5.05 Verified Buyer
They did a really great job getting the guys recertified on the fork lift class.
5.05 Verified Buyer
Very happy with them, have no complaints.
5.05 Verified Buyer
They're were great to work with.
5.05 Verified Buyer
They were able to answer our questions and provide competitive pricing. They asked us about our needs.
5.05 Verified Buyer
The sales rep followed up on a continuous basis.
5.05 Verified Buyer
When I call, they actually come out and fix the problem, unlike other companies we've used in the past who didn't get things fixed until the 2nd or 3rd trip.
5.05 Verified Buyer
Bruce is great. He's responsive and he fixed it, Everything went swimmingly.
5.05 Verified Buyer
They were very friendly. They go the extra mile.
5.05 Verified Buyer
Been excellent, responsive, and thorough
5.05 Verified Buyer
The ease of the working relationship. It's perfect.
5.05 Verified Buyer
They provide good service and that's all I ask.
5.05 Verified Buyer
The customer service is pretty decent. They're respectful and clean up behind themselves.
5.05 Verified Buyer
They do a good job, they are easy to work with and haven't had any issues with them.
5.05 Verified Buyer
I've been dealing with them for over 10 years. George Waylin is the ultimate. He's done a great job for us.
5.05 Verified Buyer
everything went well
5.05 Verified Buyer
They rapid response to service the service request and complete the job quickly.
5.05 Verified Buyer
They do everything well.
5.05 Verified Buyer
Everything is great. They guys do a great job.
5.05 Verified Buyer
the virgina office deals with them hands on, i take care of the account but I have not heard any issues
5.05 Verified Buyer
everything went well
5.05 Verified Buyer
They have a quick response and are easy to work with.
5.05 Verified Buyer
They've always been helpful. I've known those guys for about 10 years. Overall,it's a good working relationship.
5.05 Verified Buyer
I've been dealing with them for 30 years. They're efficient.
5.05 Verified Buyer
The guys I deal with do a very good job.
5.05 Verified Buyer
They are very responsive and the technicians are easy to talk to. The consistence of the same people coming out to do the work is nice with our security protocols as well.
5.05 Verified Buyer
They are easy to deal with. They are very straight forward on getting use what we need.
5.05 Verified Buyer
Easy to work with them and they do a good job on our equipment.
5.05 Verified Buyer
Haven't gotten any complaints from the guys and we use them all the time.
5.05 Verified Buyer
They do a good job servicing our equipment and haven't had any problems with them.
5.05 Verified Buyer
We Lease the machines from Alliance as well so it is nice they provide the service and the follow-up all together.
5.05 Verified Buyer
We have a long standing relationship with AMH and they always do a good job for us.
5.05 Verified Buyer
They were very informative and helpful. They worked closely with us on choosing the right forklift for our needs.
5.05 Verified Buyer
The customer service is very good. They are on time and work quickly.
5.05 Verified Buyer
They have what we need and they're easy to work with and order from.
5.05 Verified Buyer
Have no issues, they do a good job,
5.05 Verified Buyer
Never had a problem with them and they're a good company to work with.
5.05 Verified Buyer
The technician they sent out was great. He really knew what he was doing and did a great job.
5.05 Verified Buyer
They are on point and charge a fair rate. They make sure your taken care of you and make sue the problems solved.
5.05 Verified Buyer
The response time is very good and the work is done quickly.
5.05 Verified Buyer
They do excellent work for us never had any problems.
5.05 Verified Buyer
they did good
5.05 Verified Buyer
they come out on site and do what they are supposed to do and that's all there is to it.
5.05 Verified Buyer
They came out to service us on a couple of our fork lifts and did a great job.
5.05 Verified Buyer
Cant remember if we received a quote but to my knowledge everything went well
5.05 Verified Buyer
follow up and fit needs
5.05 Verified Buyer
Everything was great, they did an excellent job.
5.05 Verified Buyer
they came in a timely manner and got everything done.
5.05 Verified Buyer
you guys are good. We didn't have any issues at all.
5.05 Verified Buyer
They recently came out to service our scissor lift and did an excellent job.
5.05 Verified Buyer
Oh Alliance?! yeah we never had any issues, they come and work on our forklifts quite often
5.05 Verified Buyer
serviced our equipment quickly
5.05 Verified Buyer
they came in and got the job done quickly
5.05 Verified Buyer
it's just a couple of maintenance jobs on some fork lifts. There's nothing really to rate about
5.05 Verified Buyer
they always come out for us, I was actually about to call them now.
5.05 Verified Buyer
we haven't had any issues with them ever.
5.05 Verified Buyer
they usually get the job done in manageable time. Good people to work with
5.05 Verified Buyer
Have a good relationship with them and they always take good care of us.
5.05 Verified Buyer
They do a really good job.
5.05 Verified Buyer
Great service, everything is great. Quick and easy. Service reps are great.
5.05 Verified Buyer
They come right out when we make the call and they do great service work.
5.05 Verified Buyer
Everyone did what they said they were going to do when they said they were going to do it
5.05 Verified Buyer
They do a good job, and they know what they're doing.
5.05 Verified Buyer
simple did what they needed
5.05 Verified Buyer
Haven't gotten any complaints and they are professional.
5.05 Verified Buyer
Everything was fine and they're easy to work with. They know what there doing.
5.05 Verified Buyer
never had any issues
5.05 Verified Buyer
We pleased with their work and they do a good job
5.05 Verified Buyer
Work well together, have no complaints.
5.05 Verified Buyer
Everything has been great, they take good care of us.
5.05 Verified Buyer
They fixed my fork lift.
5.05 Verified Buyer
We've just started using Alliance, they've been very responsive. In fact, I put out a service request yesterday and they had someone out here by mid day to handle it.
5.05 Verified Buyer
They were very professional.
5.05 Verified Buyer
They were prompt. They got the job done. It was pretty cut and dried.
5.05 Verified Buyer
They seemed concerned about getting it done.
5.05 Verified Buyer
Their customer service is good and their pricing is competitive. They're very timely on delivering and invoicing anything we order.
5.05 Verified Buyer
They're here when we need them. The do scheduled maintenance without us having to call them.
4.55 Chris Bohrer
They do a great job!
4.55 Dwayne Coleman
Always ready to help!
4.55 Johnny Thompson
I have no complaints with Alliance. They are good!!
4.55 Verified Buyer
It was real easy to schedule it.
4.55 Verified Buyer
They're the dealer for the machine I have.
4.55 Doug Ring
They do great work on our equipment and they are easy to work and I have recommended them to others
4.55 Verified Buyer
I don't honestly know.
4.55 Verified Buyer
The main thing is that they've always shown up on time. Their responsiveness has been satisfactory.
4.55 Verified Buyer
We have a good relationship with them and they communicate very well with us.
4.55 Verified Buyer
great customer service
4.55 Verified Buyer
parts availability
4.55 Verified Buyer
product was in stock
4.55 Verified Buyer
Would recommend them and we have no complaints.
4.55 Apollo Playton
They are easy to work with and they are always helpful and professional.
4.55 Robert Scherrer
They do good work on our equipment and I have no complaints.
4.55 Todd Hicksonbot
It's always a good experience working with them.
4.55 Cheryl
They had the equipment in stock and we have been using them for a while now and have no complaints.
4.55 Larry Brush
I like them, they are easy to work with and technicians do a good job.
4.55 David Privavo
Everything worked out well and the technicians are good at what they do.
4.55 Verified Buyer
the machine was in good condition and worked well.
4.55 Robert Link
They do good work on our equipment and they're always available when we have work that needs to be done.
4.55 Lenn Casey
The service was well done, they were very detailed and there were no hiccups.
4.55 Bill Overton
They do a good job and we have no issues or complaints.
4.55 Verified Buyer
Everything was good
4.55 Verified Buyer
Everything was okay
4.55 Verified Buyer
We've ordered pieces of equipment that are extremely overdue, so they are servicing our current equipment, maintaining it until the new equipment arrives. They've gone above and beyond to help us.
4.55 Verified Buyer
Their response time is usually pretty good.
4.55 Verified Buyer
It was easy and quick to get them out here to repair the equipment.
4.55 Banner Samuelson
It was a good experience. Jordan the salesman was good to work with.
4.55 Larry Brush
They are responsive and Jerry, the technician, is very good.
4.55 Verified Buyer
They communicate well.
4.55 Steven
They are professional, easy to work with and they had what we needed in stock.
4.55 Verified Buyer
We have always had great experiences with the technicians at Alliance Material Handling. Chris from Jessup Maryland does great service work.
4.55 Billy Clements
I haven't had any issues.
4.55 Verified Buyer
They come out and repair the equipment quickly.
4.55 Verified Buyer
Once the technician arrived he was able to assess the problem and estimate how long it would take to do the repair. It was a smooth and seamless operation.
4.55 Brian Thompson
I like the ease of the service and their competence. Their emergency service has been prompt and competent.
4.55 Verified Buyer
They're always good at answering the phone, they help me out when I need it.
4.55 Verified Buyer
They do a job servicing our fork lifts.
4.55 Verified Buyer
Happy with their service, easy to work with.
4.55 Verified Buyer
Good Equipment, prices for Crown are great
4.55 Verified Buyer
I like their responsiveness.
4.55 Verified Buyer
They do a good job with services our equipment, have no complaints.
4.55 Verified Buyer
They come we need them. They're pretty responsive.
4.55 Verified Buyer
The service was handled quickly and the technician was very competent .
4.55 Verified Buyer
The customer service was great and I liked the quick and fast turn around from quote to service.
4.55 Verified Buyer
They are easy to work with when we use them.
4.55 Verified Buyer
Angel had to get off the phone quickly but said everything was fine and there were no issues.
4.55 Verified Buyer
They are on time as scheduled and quick to get the work done.
4.55 Verified Buyer
Never have problems with them and they do good work
4.55 Verified Buyer
They easy to work with and get the work done quickly.
4.55 Verified Buyer
Have no complaints they do a good job.
4.55 Verified Buyer
Good service but we don't like when they keep showing up unannounced. it's becoming a headache.
4.55 Verified Buyer
They always done great work for us
4.55 Verified Buyer
They're very helpful and easy to work with.
4.55 Verified Buyer
They had the equipment we needed and it worked great, and they're easy to work with.
4.55 Verified Buyer
We have a very good working relationship, and we use them all the time.
4.05 Verified Buyer
They take care of us in timely fashion.
4.05 Jason
They are a very professional company.
4.05 Verified Buyer
They've just had the parts.
4.05 Verified Buyer
We are very close to them, just a couple of minutes drive in the same neighborhood.
4.05 Verified Buyer
First time using Alliance. Good company
4.05 Verified Buyer
quick response when we call for service
4.05 Naresha Patel
They are easy to work with and they do service work on our equipment.
4.05 Verified Buyer
We've had no problems.That's what matters.
4.05 Verified Buyer
They do good work on my equipment.
4.05 Verified Buyer
We buy products fromand and occasionally rent equipment. They do a good job.
4.05 Pat McShane
They had the equipment in stock and they delivered it when they said it would be here and I have no complaints.
4.05 Verified Buyer
Just that on service work and follow-up, we have had issues with them. I'm looking at the option of renting to own.
4.05 Verified Buyer
For the most part everything was alright
4.05 Verified Buyer
Responsiveness. They repair equipment on time.
4.05 Daniel Stewart, Jr.
Overall, it was a nice experience.
4.05 Verified Buyer
Eddie in the service and Roger Hisey do a great job. They really helped us with the service work and the invoicing.
4.05 Verified Buyer
They came out quickly.
4.05 Verified Buyer
They had competitive prices and what we needed." "I've had problems recently with the quality of the work and the timeliness of the service department.
4.05 Mathew Grubbs
They're pretty easy to talk to. They're pretty good at making what you need happen.
4.05 Rodell or Clarence
Our service tech is very competent. Overall, he's very easy to work with and pleasant.
4.05 Verified Buyer
They arrive on time and are easy to work with.
4.05 Verified Buyer
When the technician was actually here, he worked quickly.
4.05 Verified Buyer
They're competent parts people.
4.05 Verified Buyer
The sales rep was really great. He was responsive. The back end needed some work.
4.05 Trent
I like their on time service. If I have a problem they're here immediately.
4.05 Verified Buyer
They respond quickly.
4.05 Verified Buyer
The salesmen are very nice and willing to listen.
4.05 Verified Buyer
I like the product.
4.05 David Morris
They're very accommodating. Whenever we have issues,they work with us.
4.05 Verified Buyer
I don't know how to answer that.
4.05 Verified Buyer
They're very flexible when they come to the warehouse.
4.05 Brent Roundtree
Our technician Marvin is very proficient in repairing and maintaining our equipment. He is easy to work with and is very friendly.
4.05 Wilfredo
Communication could be better with them.
4.05 Verified Buyer
They answer the phone when we call.
4.05 Verified Buyer
I would recommend them to our customers if needed. They're a competitor.
4.05 Verified Buyer
I love Lamont, he bends over backwards for me but I really need that piece of equipment fixed.
4.05 Verified Buyer
the service calls and products are really good, it's just the call back time what I have an issue with.
4.05 Verified Buyer
They are very easy to work with.
4.05 Verified Buyer
Very professional service.
4.05 Verified Buyer
Good response time and they are close by. They really do a very good job for us.
4.05 Verified Buyer
They are very flexible to work with.
4.05 Verified Buyer
great people to work with
4.05 Verified Buyer
They got everything here in a timely manner.
4.05 Verified Buyer
They're easy to deal with. I call them, if they don't have it, they get it the next day.
3.55 Verified Buyer
They've done well.
3.55 Verified Buyer
Alliance gets the equipment to us fast. However, the invoices are not always correct.
3.55 Robert Griffin
Delays and prices.
3.55 Verified Buyer
The representative was good but he didn't mention the delivery fee.
3.55 Verified Buyer
This was the first time we've used them.
3.55 Verified Buyer
They are good at finding equipment and options for our business needs.
3.55 Verified Buyer
I guess they've been available when we need them.
3.55 Verified Buyer
We bought a forklift from them. They've always been on time with scheduled maintenance.
3.55 Verified Buyer
I think our sales rep, Anita, is very good.
3.55 Verified Buyer
They generally show up when they say they will, and they fix it right the first time.
3.55 Verified Buyer
Had discrepancies with billing in the past but overall happy with Alliance
3.55 Verified Buyer
I don't want to answer those questions. I don't want to spend more time on this.
3.55 Verified Buyer
That wasn't a rental, that was an ongoing 2 year lease that's coming to an end." "They've been very responsive.
3.55 Verified Buyer
I like their response time and their knowledgeable technicians.
3.55 Verified Buyer
They were pleasant and check out the machine as requested.
3.55 Verified Buyer
I have to take another call. I can't remember the exact piece of equipment".
3.55 Verified Buyer
During the most recent visit they did come out and finally replaced the faulty machine and it is operating correctly.
3.55 Verified Buyer
They were on time as scheduled. Sales person is very responsive and easy to work with.
3.55 Verified Buyer
Had to call repeatedly on some of the equipment same problem kept happening
3.55 Verified Buyer
they did a good job for what we allowed them to do
3.55 Verified Buyer
I like that they have good inventory and good staff.
3.55 Verified Buyer
They are bad at communicating. Their technicians and the work they do are phenomenal, but everything before that is a mess.
3.05 Verified Buyer
I ordered a brand new forklift well over a year ago and the delivery time keeps getting pushed back.
3.05 Verified Buyer
When I call billing to pay the invoices I never get someone on the phone and no one returns my phone calls.
3.05 Verified Buyer
Let's just say I only do business with Alliance because of Mike Shaeg. I would be elsewhere if he wasn't there due to problems I would face in the company" and then he hung up.
3.05 Verified Buyer
Just from history. We've had issues previously. This was just replacing a hose. How do you rate that?
3.05 Verified Buyer
Billing is ridiculous. They charge for all kinds of things like travel.
3.05 Verified Buyer
Our forklift was not side shifting. They came out and worked on the machine and made the situation worse. After they were done with it the machine would not move and displayed an error message. We had to push it back to the charging station. They told us to call the manufacturer to find out what was the problem.
2.55 Verified Buyer
They hardly call back.
2.55 Verified Buyer
They're extremely expensive.
2.55 Verified Buyer
The issue was that, after I talk to Alliance Material Handling, They immediately set up the service no one called me to confirm the appointment. The technician went to the wrong place and I never received the service. I was charge $600 on service I never got. It was a big headache to work out and in the end paid $150 travel fee for really no service.
2.55 Verified Buyer
The Quality of products is 50/50
2.55 Verified Buyer
The quality of products is 50/50
2.55 Frank Perez
The service department and the technicians are great and have used them for years.
2.55 Verified Buyer
They did no call us to setup the maintenance work. The technician showed unannounced and it took a lot longer than expected. We were charged for the hours that there was no work done.
2.55 Verified Buyer
I used another company and got much better equipment and service than Alliance.
2.55 Verified Buyer
They used a subcontractor to do the work. My experience was not good.
2.55 Verified Buyer
Their follow through is horrible.
2.55 Verified Buyer
We had several issues with billing not being correct and slow delivery of the equipment.
2.55 Verified Buyer
We are new customers and we have one electric forklift. They did the diagnostics on the machine but we need new batteries. I have been waiting two months for batteries to be delivered. Please let me know when they can be delivered.
2.55 Verified Buyer
They didn't give us anything in writing. They left and didn't come back for a week. Then they just showed up unannounced, without notice.
2.55 Jenaee Powerll
The technician for the service work on the fork lift was great, other than that, horrible experience.
2.55 Verified Buyer
They were slow to respond. Forklift broke down after and it took 3 weeks for alliance to respond.
2.05 Verified Buyer
There's been an ongoing issue of quoted price vs invoiced price that I've been working on for 4 months. I spoke with Phil Clopper , I think that was his last name, on 9/15 about this. That was my second attempt to resolve it. He said he would have to run it up the ladder to management. I haven't heard back from him or anyone at Alliance, it's been a month.
1.55 Verified Buyer
They were not able to fix the machine.
1.55 Verified Buyer
Poor communication
1.55 Verified Buyer
They quality of the work was substandard.
1.55 Verified Buyer
The repair was terrible they had the machine for two weeks and we didn't get updates and it wasn't fully fixed. It's done and over now I don't want to hear about it again.
1.55 Verified Buyer
There are constant issues with billing. getting bills for visits that never happened, bills for other companies, etc. I have been working with Anthony who as been the best he can but the corporate office cannot get it straightened out.
1.05 Verified Buyer
It's way overpriced. It's just not worth it.
1.05 Verified Buyer
It was terrible from the start. The forklift broke down right away. They sent a tech out. He took a look at the machine, said he would be back in 2 days to complete the repair." "Two days turned into 2 weeks. Then he couldn't fix it and Alliance took it into the their shop where it stayed for weeks. We had to pay two months rental for another forklift and the repair bill from Alliance was outrageous.
1.05 Verified Buyer
We have had a hard time on getting shipping and tracking information. Noone has returned my calls. They tried to make a delivery yesterday without notifying us and it was not delivered. Nothing has been easy with this order.
0.55 Verified Buyer
I did not receive what i ordered
0.55 Verified Buyer
I called ahead and told them what parts and service we needed. The technician came without the parts with no service done. Then Alliance billed us for the parts and the installation when that did not even happen. This issue has caused us to terminate the relationship with Alliance Material Handling.
0.55 Verified Buyer
There's some history here. They're try to win back my business. They're well aware of the problems, but it was a matter of trustworthiness. We were overcharged and charged for work that was not done.
0.05 Verified Buyer
I'll never do business with Alliance again because of their salesmen. It was the worst buying experience I've ever had.
0.05 Verified Buyer
We're set up for quarterly maintenance and they don't show up on time. I have to chase to get a technician to perform the contracted maintenance we have a signed contract to get.
0.05 Verified Buyer
Communication was very poor. Their pricing is outrageous." "They didn't give me a quote, told me the work would be covered under warranty, and then sent me a bill.
0.05 Verified Buyer
It's just the pricing, the pricing is too high.
0.05 Verified Buyer
They didn't fix it and they billed me anyway. I had to keep calling, begging for a quote. It took a month for them to get back to me, by that time, I had already had it fixed.
0.05 Verified Buyer
“No longer doing business with them. They signed the invoice on my behalf and put ‘COVID' down as my signature. I don't understand why they would do that.
0.05 Verified Buyer
Billing Procedures
0.05 Verified Buyer
had a terrible experience with Alliance

About Alliance Material Handling

Established in 1955, Alliance Material Handling has been providing warehouses and material handling operations with the equipment they need for over 65 years. They offer sit down, stand up, and walk behind forklifts, lift trucks, and pallet jacks from top brands that include Clark, Doosan, Crown, Combilift, Princeton, and Sellick. Alliance also sells used lifting equipment to meet any budget and maintains an extensive rental fleet for short term or one time jobs.

In order to maximize your uptime, Alliance stocks a large inventory of forklift, warehouse, and material handling parts, and can locate hard to find parts from their nationwide network. Plus, their factory trained technicians perform repairs and maintenance on all the brands they carry and most that they don't.

Read Alliance's reviews below to see what people say about them in phone surveys.

Alliance Material Handling Locations

Jessup, MD
8320 Sherwick Ct
Jessup, MD 20794
866-264-5438
Map & Hours

Winchester, VA
161 Industrial Drive
Winchester, VA 22602
866-264-5438
Map & Hours

Richmond, VA
5006 Byrd Industrial Drive
Richmond, VA 23231
866-264-5438
Map & Hours

Chesapeake, VA
921B Corporate Lane
Chesapeake, VA 23320
866-264-5438
Map & Hours

Dover, DE
509 Hatchery Road
Dover, DE 19901
866-264-5438
Map & Hours