Verified Reviews for Ascendum Machinery

We conducted phone surveys with actual customers

Winsby receives invoices from Ascendum Machinery each month, then calls their customers to ask them to rate Ascendum, based on their experience. Ascendum Machinery's star rating is the total of all ratings and verified reviews from real customers.

704-494-8100    

Ascendum Machinery

4.4 1626 surveys

Verified Buyers

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5.05 Ronald Williams
They've always treated me well and they do a great job.
5.05 Jimmy Wilson
They find the parts I need when I need them.
5.05 Verified Buyer
5.05 Danny
I have never experienced any issues. They get me what I need when I need it much quicker than their competitors. I highly recommend Ascendum Machinery.
5.05 Verified Buyer
5.05 Matt Gorman
Ascendum has a way to make everything we need easy and they take great care of us.
5.05 Philip Kizer
They've worked well for us ever since day 1.
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5.05 Jarrod Cardin
I have never had any issues when doing business with Ascendum Machinery. Mike Brown is my parts technician and he is phenomenal. He gets me what I need when I need it. Everything is always a smooth and easy process when ordering parts.
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5.05 Charles Stevens
They always jump right on the order and get it to me quickly.
5.05 Verified Buyer
5.05 Nick Faller
I've never had an issue working with them. My machine is from Germany and there's actually only so many of them in the U.S. So, it's not a machine they're quite as familiar with as they might would be with some others. However, when they come out they're always able to get the job done, done right, and on time.
5.05 Verified Buyer
5.05 Manny Rodriguez
We buy from Ascendum for our customers. Everything always gets to us on time and they have very dependable equipment. None of our customers ever complain about parts from Ascendum Machinery.
5.05 Verified Buyer
5.05 Jason Hobbs
They're very helpful and are always able to get everything we ask for ordered and shipped right to us.
5.05 Chaz Paxton
They provide me with great service.
5.05 Verified Buyer
5.05 Stephen Walker
Ascendum Machinery has the best service and staff. Every time we need anything they are on it with speed and accuracy. It keeps us from having any downtime with our machines.
5.05 Patrick Roberts
It's very convenient being able to work with Ascendum. I can't recall ever having any issues at all ordering from them.
5.05 Verified Buyer
5.05 David Cohen
I have not had much experience with Ascendum. What I have encountered has been phenomenal. They run a great operation.
5.05 Eddie Atwood
When there's a problem they service it quickly and always do a great job.
5.05 Alex Podger
The machines are awesome and do everything I need them to do.
5.05 Jonny L
We have never had any issues with Ascendum. They have always been a very reliable partner for our operations.
5.05 Verified Buyer
5.05 Jason Tomberlin
Ascendum always has what we need in stock. It's easy as pie doing business with them.
5.05 David Fraase
They seem to be the only place that I can actually call up and get what I need from them.
5.05 Rob Cole
Ascendum did a great job. We really appreciate you guys.
5.05 Gus Howard
Ascendum is a great company to work with. Their parts technicians are very knowledgeable and friendly. It's nice when you can walk in and they already know your name. It gives it a local feel. Every transaction with Ascendum is smooth and accurate. I highly recommend them.
5.05 Sean Hopson
It was great, I haven't had any problems with Ascendum.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Kyle Siler
Ascendum has always been a great company for our business.
5.05 Tony Collins
It was great, they did a really good job. I can't say enough good things about them, they got me in quickly and fixed it well. I really appreciate their concern for the customer, they really did a great job of getting me back to business.
5.05 Dewayne Rice
I've known Mickey since he was with another company and he's just fantastic. My water pump had gone out on a machine and John Deere kept sending me the wrong parts over and over and then tried to sell me a new machine instead. So, Mickey took a look into it for me and within a couple days, he was able to find me the water pump I needed. Every time I call Ascendum they are right there for me and answer the phone right away. I don't have to go through a 20 minute recording to talk with somebody. Van over there and Brian are also first-class and professional people.
5.05 Verified Buyer
I recently started doing business with Ascendum and they have done an amazing job at taking care of our needs. I am happy I started working with them.
5.05 Verified Buyer
5.05 Greg Hill
I like the Volvo trucks a lot and other than them not always having what I need in stock, everything goes fine.
5.05 Verified Buyer
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5.05 Alex Jordan
This was my first experience with Ascendum Machinery and it was very enjoyable. They have a very knowledgeable and polite staff. I will continue to do business with them from here on out.
5.05 Verified Buyer
5.05 Tim Stoddard
I deal with Ascendum from time to time, they come out and work on some machines. I don't have any problems with them.
5.05 David Dunne
Mike Brown and Randy at Ascendum are the best guys you can find. I started doing business there years ago. Mike was the first person I ever dealt with. He is a great person to still depend on. Both Randy and Mike are very knowledgeable about what I need. I would highly recommend Ascendum Machinery to anyone and everyone.
5.05 Glenn Mcgrady
I have been working with Ascendum and the same guys there for years now. It is an absolute pleasure working with them. My most recent service was diagnosed quickly and fixed even quicker with 100% accuracy. I have a ball when I walk into the place. Mike at the counter is a hoot. The service technician, William, is amazing at what he does. He is very knowledgeable about his work and is hilarious. Randy, their office guy is phenomenal. I mean, I actually look forward to going to Ascendum because it's like walking into Cheers. All of those guys are the best of the best.
5.05 Allen Zipperer
They were excellent. It was a great experience. I didn't have any issues, I'm very happy.
5.05 Verified Buyer
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5.05 Verified Buyer
I think they're awesome. They're very communicative and there when I need them to be.
5.05 Brian Jackson
I love doing business with Ascendum. Customer service is very important to me and they have the absolute best out there. Their follow-up and follow through is astonishingly quick.
5.05 Wayne Severance
I recommend Ascendum to everyone possible. I love Volvo equipment and the company has been treating us well since the 70's.
5.05 Verified Buyer
5.05 David Matthews
We have never had any issues with Ascendum Machinery. They are always friendly and knowledgeable.
5.05 Verified Buyer
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5.05 Daniel Murray
The technician Ascendum sent out was great. He knew what he was doing and did it with accuracy.
5.05 Verified Buyer
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5.05 Delory Henry
I was having trouble figuring out what was wrong with my machine. Ascendum's service technician figured it out in about five minutes and had it fixed in thirty.
5.05 Brandi Walters
Ascendum is a pleasure to do business with. Everything we receive is correct and prompt. We have been doing business with Ascendum for years and we won't stop until they do.
5.05 Verified Buyer
5.05 Kevin McCalley
Ascendum has a friendly staff and is conveniently located.
5.05 Verified Buyer
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5.05 Tim Gosnell
Ascendum's road mechanic, Jeremy, is the best of the best. He always takes care of all my needs. The whole crew is great. The parts technician, Patrick, is wonderful. They have the best service around.
5.05 Main Office 107 for Anthony
Ascendum's sales team stands above the rest. Chance Harwood is the best of the best. He always makes sure I am taken care of with accuracy and knowledge. Overall, Ascendum does an amazing job.
5.05 Verified Buyer
Ascendum always takes the best care of us. Every issue we have is promptly taken care of. They are just an all-around great company to do business with.
5.05 Tracy Tooz
I do recommend them all the time, actually. Parts and service are both great to work with. I haven't had any issues with them.
5.05 Steven Godwin
Donny Lacroix is the best thing guy Ascendum Machinery has. That man is top-notch. You don't get a better salesman than Donny. I tell you what, that man is a special salesman. He checks on me, he calls me, if I need a part he'll bring the damn thing to me. He's excellent. I call Donny and get whatever I need, boom! and it's here. He texted me Christmas Day and wished me and my family a happy Christmas, same on Thanksgiving. If that man wants a raise to stay with y'all you'd best damn give it to him. I had a problem with a machine on a Saturday and I called him and he answered the phone and helped give me advice to fix it. On a Saturday! And he's a salesman! I cannot speak any more highly of that man. He's 100%, he's top-notch.
5.05 Verified Buyer
5.05 Ronnie Hicks
Ascendum always gets our parts to us quickly. Their staff is knowledgeable and responsive. I have not had any issues with them.
5.05 John C Anderson
I've been dealing with the same guy over there for quite some time. The service work and the parts department are excellent.
5.05 Verified Buyer
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5.05 Amanda Norman
I have never had any issues when working with Ascendum.
5.05 Verified Buyer
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5.05 Jimmy Mckinny
We've had several services done with them, it always goes smoothly. I believe this was just some routine work we had done.
5.05 Verified Buyer
5.05 Amanda M.
There were no issues at all when they came out. We've tried to find people to work on this machine before and Ascendum has always been the best to go to for what we need.
5.05 Carrie M.
When we need parts, Ascendum is always there for us.
5.05 John Freeman
They have excellent customer service.
5.05 Gary B
I've never run into any troubles working with them, they always follow through and do what they say they will for me.
5.05 Verified Buyer
5.05 Bobby Brittain
Steve Brown is the man. I would highly recommend him to anybody. He's an outstanding employee. Tell him that Bobby rated him a minus 0. (He specified he is just teasing with that minus 0 comment but emphasized he'd like Steve to know he said that as a joke) It's a wonderful experience all the way around. It's just an outstanding company, good equipment, quality equipment. The sales team is just outstanding.
5.05 Verified Buyer
5.05 Verified Buyer
If anyone has Volvo equipment, Ascendum is the best place to go.
5.05 Verified Buyer
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5.05 Accounts Payable
We have a great working relationship with Ascendum. The staff is amazing and their loaders are dependable.
5.05 Verified Buyer
5.05 Vivian
Mike is probably the best in the country. You won't find a more knowledgeable parts guy than Mike. Without him you'd need three other people to replace what he does. He knows every part and doesn't need to look anything up. He probably saves the company tons of money in labor alone.
5.05 Woody Folsom
Ascendum does a wonderful job.
5.05 Verified Buyer
5.05 Allen Lemasters
The guys are really nice on the phone. They had what I was needed and provided me all the information I needed for the oil. I even ended up needing to go back and had a good experience.
5.05 Verified Buyer
5.05 Bryan Bridges
Ascendum does a great job with all of our needs.
5.05 Verified Buyer
5.05 Keith Britt
Ascendum is always there to help when we need them.
5.05 Ruben Lopez
They do good best Volvo dealer in our area. They always have the parts we need available.
5.05 Verified Buyer
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5.05 Doug Wilkens
I like all aspects of their services. Their timeliness and responsiveness are above par.
5.05 Carla Anderson
They always do a good job for us. I've never had any issues.
5.05 Verified Buyer
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5.05 Travis Smith
They get us what we need when we need it.
5.05 Otis Scott
They carry the brands we're looking for and do a great job.
5.05 Verified Buyer
5.05 Frank Hutchens
They are professional in all aspects.
5.05 Verified Buyer
5.05 Kayla Means
They corrected a mistake they made within hours. I was very happy about that. Luckily we are located right down the road from Ascendum.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Bryson Westbrook
Ascendum is very responsive and a reliable company to do business with.
5.05 Sabrina Tucker
I am always happy with their service.
5.05 Darwin Clark
Ascendum is easy to do business with, providing quality machines promptly.
5.05 Verified Buyer
We don't use Ascendum very often, but when we do its always great.
5.05 Troy Lumber Main Office
Ascendum is always easy to deal with and they get us our parts quickly.
5.05 Jesse Johnston
It was nice that they filled me in on the information I was missing with ease. I didn't have part numbers or anything. They still managed to get me the correct parts and materials I needed to complete the job. I highly recommend Ascendum
5.05 Verified Buyer
5.05 Chrystal Dodson
I actually recommended them to somebody yesterday, they're easy to get into contact with and I don't have any issues.
5.05 Cori AP
We have been using Ascendum for years now and they always are on top of all our needs.
5.05 Steven
Ascendum is knowledgeable and follows through on its promises.
5.05 Charles Swartz
I highly recommend Ascendum. They have taken care of our every need with ease. They really are on the ball.
5.05 Verified Buyer
5.05 Justin Boone
Ascendum always has the parts we need available and a great shift.
5.05 Billy Mimms
Ascendum provides great customer service. Mike in parts at the Chattanooga branch does a great job.
5.05 Verified Buyer
5.05 Skyler Hickman
It was the easiest process we have ever had acquiring a new piece of equipment. They do a wonderful job at Ascendum.
5.05 Robert Parker
Ascendum provides great customer service.
5.05 Jesse Cook
Ascendum has always been very helpful when we call. They are very friendly and get the parts we need to us quickly. We have always had great experiences at Ascendum.
5.05 Verified Buyer
5.05 Patt Murphy
They make a good truck, the only thing is the pricing. But Volvo makes a good truck, you pay for what you get.
5.05 Vann Cauley
They have an amazing staff and the parts to match.
5.05 Mandy Conder
We have never had any issue with Ascendum. We need something and they get it to us quickly and accurately.
5.05 Verified Buyer
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5.05 Paine Gily
Ascendum provides great customer service and quality machines.
5.05 Verified Buyer
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5.05 Will Mallard
Ascendum provides great customer service with prompt response times.
5.05 Richard
Everything they do at Ascendum with their Volvo Equipment is always wonderful. The pricing on everything Volvo is so expensive though. I have been trying to switch to Caterpillar but they are just as high. Although, for our Volvos or anyone who has a Volvo, I would highly recommend Ascendum.
5.05 Daniel Price
We just like them as a company overall.
5.05 Michelle Brewington
Wes and Matt are both really good guys to work with. They always make sure I'm well taken care of. Also, the new general manager is doing a great job. Ascendum is a great company to do business with.
5.05 Nick Dull
All of my experiences have always included very courteous, respectful and knowledgeable gentlemen at Ascendum.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Deonca Mevens
Ascendum is always AWESOME! Everything they do is wonderful.
5.05 Verified Buyer
5.05 Nick Jenkins
My mechanics love doing business with them. We have only had one hiccup with Ascendum but they fixed the issue right away. Everything I hear and see is always wonderful. I would recommend them.
5.05 Madison
We have had great service when we need a part or anything fixed last minute. I think they do great work and we will continue to use them.
5.05 Larry Kirby
The guys down there at the Chattanooga branch are phenomenal. They always help us when we need it.
5.05 Andrew Maggard
If someone needs help with a Volvo, I would highly recommend Ascendum. We have other brand machines as well, but when we need Volvo help, they are always there.
5.05 Verified Buyer
5.05 Jesse Gray
Steve Brown over at Ascendum was very helpful and kind. It is hard to find good salesmen now a days. This was our first time purchase with Ascendum. We will be returning. They do much better business than others.
5.05 Daniel's Mobile Allen
They have amazing service. I mean they are just the best in business. Everything from repairs to rentals is always an ease to handle with Ascendum.
5.05 Joshua Gragg
When I call they always take care of my every need with care and expertise.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Jason Meyers
The tech guys are really good as well as the sales reps. They're good overall. Always helpful and willing to provide clarification when we ask.
5.05 Verified Buyer
5.05 Will Bryant
Ascendum always has a technician out when we need. They always do a great job and are super responsive. We have been pleasantly surprised by the level of service.
5.05 Verified Buyer
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5.05 Alex Rodriquez
I will always recommend Ascendum. They do a fantastic job on all fronts.
5.05 Verified Buyer
5.05 Becky F
They fix what we need fixed in a timely manner.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Darren Brown
They always have dependable equipment. We have not been able to use the equipment since we bought it. The holidays and the weather have not allowed us to. I am confident in Ascendum that it will be perfect as always.
5.05 Sam Truan
Their response times are wonderful and they know what they're doing.
5.05 Accounts Payable
He was a newer parts guy but he really tried and that's all I ask. As long as I get what I need and the right parts at the end of the day, that's the main thing. I love my Volvo and it's still being doing me good. I was just using it this morning and it took care of plenty of snow.
5.05 Marie Smith
Their overall customer service impresses me the most.
5.05 Mark Winkler
We've been a customer for 25 or so years.We've had anywhere from large loaders to small loaders, whatever we request, they supply a quote and follow up with us. I've got that monitoring system they offer, and they send an email periodically with where we stand and when the next service is and it makes things easy.
5.05 Dan
They've been good every time I've called so far.
5.05 Ashley Moon
No main reason really other than feeling they deserved a 5 rating on all above questions. There were no issues.
5.05 Scott Waycaster
They've got the parts we need and they're easy to work with.
5.05 Keith
They do a real good job. I've got no complaints.
5.05 Verified Buyer
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5.05 Terry Stevens
It's easy to do with business with Ascendum,I told them what I wanted over the phone, I ordered it and it was here. Very simple and quick.
5.05 Acc Pay
They always provide good service
5.05 Eric Ingold
It's always super simple to do whatever we need to get done with them
5.05 Phillip
They have good service.
5.05 Verified Buyer
5.05 Jeneane H.
It's easy to order parts from Ascendum. They have what we need in the moment.
5.05 Makia Buchanan
They make the buying process simple and my machine has worked exactly as it should.
5.05 Verified Buyer
5.05 Gary Wood
They're good people to deal with.
5.05 Mike Nelson
They have great communication and are easy to work with.
5.05 Suzanne Huntley
Ascendum is easy to do business with and we haven't had any issues.
5.05 Matt
They have good availability.
5.05 Shirley Naukam
Dealing with the parts department is always a breeze. Any part we need, we have it very quickly. They go above and beyond.
5.05 Roy Bailey
I haven't had any issues. Ascendum does a great job and I have recommend them for years.
5.05 Nate McCarter
They always take care of ordering the parts for me when I stop by. The staff is great and I only run Volvo equipment.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 David W.
I've never had a bad experience with Ascendum.
5.05 Jamie Miles
They're just easy to deal with.
5.05 Verified Buyer
5.05 Visar Luzha
They're great to work with. They're machines are great quality and the staff are always helpfu.
5.05 Ricky Maxwell
They've been very good to me. They're good guys.
5.05 Randy Lawson
They're just really helpful. They bend over backwards to get me going. If, for some reason, they're unable to help with something, they do their best to redirect me and make sure I still get helped.They're Public Relations and Customer Service is better than anybody I've dealt with for machinery.
5.05 Verified Buyer
5.05 Joy Passmore
They've always been very helpful with everything
5.05 Verified Buyer
5.05 Sean Smith
They have a specific brand we carry.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Fred Gravley
They've always treated me well
5.05 Brian Gatehouse
They have good support and service.
5.05 Verified Buyer
5.05 Vann Robeson
I had a real good experience with them and will do business with them again.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
Everything is always good with Ascendum.
5.05 Verified Buyer
5.05 Craig Wilson
They did a real good job. I'm always pleased with the work that they do.
5.05 Verified Buyer
5.05 Verified Buyer
I'm very pleased with their services and will continue to use them.
5.05 Verified Buyer
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5.05 Al Morten
Might take a day or two to get what I need, but it is always right and the service guys are very helpful.
5.05 Verified Buyer
5.05 Acc Pay
The technicians are professional and easy to work with.
5.05 Byron Luther
They are very easy to deal with.
5.05 Josh Hammond
I like the sales rep, He was good to work with.
5.05 Verified Buyer
5.05 Tyler Smette
Tyler is the best part guy around. I wish they would get more stores. John Deer is taking over. I have to drive 300 miles to get to the store.
5.05 Michael C.
They're great guys that work there. They take the time to help me out.
5.05 Angel Perez
The biggest thing I look for in a company is how knowledgeable and friendly the staff is when I'm buying something. Ascendum has that. They always tend to my needs. When I call and order parts, they are always willing to help and give me the parts I need. Also, the deliveries come in a timely manner. Those are the qualities I look for the most to make sure I'm being treated equally and not ignored. Overall, they are great to work with and make it easy.
5.05 Verified Buyer
5.05 Will Anderson
They do a great job getting us the specialized parts that we need.
5.05 Tounia Stein
We have had no issues with ordering or getting our order. I like the ease of efficiency.
5.05 Robert Sitton
They do great work and are transparent with me from to start to finish. Also, very friendly and easy to work with.
5.05 Verified Buyer
5.05 Verified Buyer
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5.05 Verified Buyer
5.05 Danny Allen
They are easy to work with, and they have taken good care of me and my needs, and the equipment works the way it should. I have recommended them to others.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Steve Martin
They stay in communication consistently. We have services preformed by Ascendum so often because they are significantly above the rest.
5.05 Accounts Payable
You all are pretty great and got the job done quickly.
5.05 Verified Buyer
5.05 David Wright
Ascendum provides us with great customer service.
5.05 Krystal Littlejohn
You are the only place to get parts from in our area.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
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5.05 Verified Buyer
5.05 Bill Stafford
They have great experience and know what they are doing. Mike Brown always takes care of us and he is outstanding. He has been our guy for years now, I don't know what we would do without him.
5.05 Hector Sanchez
I like the parts availability and they have good service.
5.05 Shane McIntyre
You have a monopoly. They are the only place around to get Volvo parts.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 James Anderson
They do a great job and I've never had any issues.
5.05 Verified Buyer
5.05 Verified Buyer
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5.05 Joe
They are always going above and beyond to make sure we have what we need.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Dana Haeck
They have great overall service. The prices are great and we love our new piece of equipment!
5.05 Randy Keeps
We like the availability of their parts.
5.05 Accounts Payable
They completed the service work quickly and were able to resolve the issue we were having.
5.05 Johnny Graham
We've never ran into any problems while working with Ascendum Machinery. They're doing great!
5.05 Verified Buyer
5.05 Acc Pay
I've never had any issues with them. All the guys are easy to work with and if there was ever a situation when a part was not in stock, they are super quick to get it in stock for you.
5.05 Accounts Payable
No other options to buy from.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Accounts Payable
Their parts department is awesome. Tauriel Laws always takes amazing care of us. He is very knowledgeable and just an all around good guy. The company always has what we need when we need it.
5.05 Zach Sforzo
We have a lot of equipment from you from the past five years. I think you offer one of the top products on the market for off-road vehicles.
5.05 Greg Still
They are easy to work with and we never experience any problems with them. They are good people.
5.05 Verified Buyer
5.05 Kyle Ward
They know our machines inside and out. We have been using Ascendum for years. They do wonderful work and I will continue to recommend them.
5.05 Billy Wray
Part and service are great. Chance the salesman is helpful and always gets the answer to my questions. I think Chance is top-notch.
5.05 Verified Buyer
5.05 Michael Cartee
They are prompt and have good customer service.
5.05 Verified Buyer
5.05 Kenny Brown
I have recommended everyone I know in this area to use Ascendum. They always do amazing work and get the parts we need when we need them.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Norberto Gonzalez
I like the ease of ordering with them.
5.05 David Crotts
When I ask for something I get it right way. It was a great pleasure working with them.
5.05 Verified Buyer
5.05 Dan Tarr
The parts guy, Christopher, was excellent to work with. He helped us out tremendously and was very knowledgeable.
5.05 Verified Buyer
5.05 Katie Johnson
A lot of parts you have in stock that others do not.
5.05 Adam Cox
I like the quality of the work.
5.05 Austin Miller
We like using them, they always have everything we need. The staff is very friendly and helpful.
5.05 Tracy Kimball
They provided timely service.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Cameron Lawing
The personnel are great people.
5.05 Marcus Kirby
The parts guy is knowledgeable. I call and tell him what I am looking for and he always knows what I need.
5.05 Acc Pay
I like the people they are knowledgable and seem to know what they are doing.
5.05 Verified Buyer
5.05 Chris Elkins
They are a good vendor to do business with, and they do a good job when they work on our equipment.
5.05 Shawn Martin
The ease of ordering parts from Ascendum is phenomenal.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
I like working with Ascendum because it's very easy and everyone is knowledgeable on the parts.
5.05 Trinity Byrd
They get us what we need and they get them to us on time.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Allen Vaughn
The technician Van was amazing! He did such a great job, he was super personable, and knowledgeable. He got us up and running very quickly and was a pleasure to work with. I can not remember his last name. Everyone deserves service from Van because he is absolutely wonderful.
5.05 Mark Wyatt
The service crew is amazing to work with. Volvo is an excellent equipment and I wish they had more of them just because you could never have enough of Volvo.
5.05 Chad Noel
The showed up and did the work.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 David Lyles
They are easy to get to. The guys are on the spot. They always get what we need with no issues.
5.05 Wayne Lingerfeldt
They provide good service.
5.05 John
Ascendum is the only place to receive Volvo machinery.
5.05 Gary B
They fixed my problem.
5.05 Verified Buyer
5.05 Jamie Steen
They have been helpful to me. I needed service work done and they came out and worked on the machine. They even worked with me to set up a payment plan.
5.05 Art Perez
They have Volvo parts.
5.05 Verified Buyer
5.05 Amanda Burr
Overall you guys are great to work with".
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Jeremy Tyndall
They do a good job, and the technicians do a good job on the equipment.
5.05 Ronald Hall
Everything went okay".
5.05 Ron Bubendorf
I don't know anyone with a Volvo, but if I did I would recommend them to you guys".
5.05 Accounts Payable
They are good people, and the communication is great.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Dave Mulhollem
They treat me well and have good quality equipment.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Doug Wilkens
I like the leadership. Everyone I have dealt with has been helpful and amazingand always has bent over backward for us. Dwayne from the service department is always informative & keeps me up to date anytime there are issues. Mill Penny needs recognitionbecause even though we only have two pieces of equipmenthe treats us like we are just as important as a company thathas fifty.
5.05 Tony Godwin
You guys find parts for our equiptment that is hard to find.
5.05 Cameron Thomas
Everything was good no issues
5.05 Blake Smith
I like dealing with Philip in parts. He is always good to work with.
5.05 Danny Riedel
You guys are easy to work with".
5.05 Jeff Waycaster
I was very satisfied by the availability of parts and the knowledge of the technician.
5.05 Verified Buyer
5.05 John Oxentine
The service impresses me the most at Ascendum.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Casey Black
You guys are great, if anyone I knew had a Volvo I'd send them to Ascendum".
5.05 Verified Buyer
5.05 Daniele Hafner
We have never had any issues using Ascendum. The location is great and the staff is even better!
5.05 Sean Sims
I have rented from them for years and also sold some equipment for them. They always take care of me.
5.05 Carla Anderson
Their customer service team is always available. They go above and beyond to make sure we get our parts in a timely manner.
5.05 Verified Buyer
5.05 Jacob Lewis
Have used their services for generations, and it's always a good experience. They are easy to work with and I will continue to use them to do business with them.
5.05 Verified Buyer
5.05 Matt Shipp
Ascendum is easy to work with and they get the parts to me in a timely manner. They also are flexible when working with me on pricing.
5.05 Gary Abernathy
I only deal with the Charlotte location and they are great".
5.05 Ruben Lopez
We have been buying Volvo wheel loaders for 18 years. They work well and are very tough. When we need to get parts they are always truthful.
5.05 Verified Buyer
5.05 Dwayne Muse
They are always doing a great job! Customer service and the Parts Department are very knowledgeable and most importantly, helpful with a smile.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Trent Jay
They always do great in their parts and service departments. I have never had any problems.
5.05 Kelly Jones
I really like the equipment and you have done a really good job with your service.
5.05 Don Nelson
They have a good motor and are affordable.
5.05 Lamar Gee
They give me excellent service every time".
5.05 Accounts Payable
Usually very easy to work with".
5.05 Dale Allen
They are very nice and knowledgeable about what they do. They always get the job done.
5.05 Shelly
Anytime they call they come right away.
5.05 James Steed
They have some good employees who work in the parts department, and they usually have the parts already in stock.
5.05 Ken R.
They are very knowledgeable, the prices are very reasonable and they're prompt. They do what they're going to do when they say they're going to do it.
5.05 Verified Buyer
5.05 Curtis Bryant
I have a good relationship with us. I like they have always been good to us.
5.05 Chris Lemk
Everything has gone well so far".
5.05 Rudy Still
They're courteous, they had the stuff I need and they're easy to work with.
5.05 Verified Buyer
5.05 Braden Thomas
Their prices impress me the most when it comes to the parts.
5.05 Caycee Barnette
The counter staff are responsive and knowledgeable.
5.05 Nicole Redding
The service work we needed
5.05 Josh Cockerhan
We are very satisfied with the parts that we get from you guys".
5.05 John Phillips
I think they have good equipment. Keith always does a good job for us.
5.05 Spencer Brown
Mike Brown makes everything easy. I like that he is very energetic and helpful.
5.05 Darwin Clark
The guys that I deal with are good guys and are friendly and pretty knowledgeable.
5.05 Larry Smith
They've been great. I've never had any issues. They
5.05 Doug Phillips
The sales team is always great".
5.05 Mark Uldrick
You are the only ones I can go to. When we have an issue you all always make sure and fix it.
5.05 Terri AccPay
The sales team is great".
5.05 Terry Upchurch
We always get good service with them. I've never had any issues.
5.05 Derek Dent
Overall you guys are great".
5.05 Mark Cochcroft
Very highly likely to recommend Ascendum".
5.05 Tony Berdette
Nikey the service manager has been working in the industry for 15- 20 years. He handles everything tremendously well. Anytime I need to call him he can figure out the problem with my equipment quickly. He always sends a mechanic over and my machine has never been down for more than two days. The last time they came out and worked on my machine they had it up and running in less than 22 hours.
5.05 David Goodwin
They provide excellent service they always call me back. I think they are good people.
5.05 Marvin
Service to me is everything. I never had an issue ordering parts and they are well knowledgable.
5.05 Benjamin Godley
I reccomend Ascendum all the time".
5.05 TJ Smith
The sales man I worked with was great.
5.05 Randy Higgins
I've been with Ascendum for a long time now, everything runs smoothly and is going well".
5.05 Brooke Hall
We like they are always quick to respond.
5.05 Brandon Daniels
My sales representative is great, he is always on top of what I need".
5.05 John Gribble
They have always treated me well, service work is timely, parts availability is great, I couldn't ask for anything more".
5.05 Jamie Polk
The customer service was great".
5.05 Shawna Rhyne
We've worked with you guys for a long time, I'm very likely to recommend Ascendum".
5.05 Mike Sager
My salesman, Billy Price, takes great care of me. They provide good services.
5.05 Cameron White
Everything has been working out well with them, and they get the parts to us quickly. I have no complaints about them.
5.05 Verified Buyer
5.05 Acc Pay
They have been great. I am always pleased with anyone who works for Ascendum.
5.05 Andy King
I've been really happy with you guys and the customer service has been great".
5.05 Cindy Ferrell
Ascendum's parts personnel were very understanding of the fact that I did not exactly know what I was calling about and helped me locate the correct part.
5.05 Verified Buyer
They are the only one around who works on this type of machine".
5.05 Russell Hill
If they have a Volvo I will recommend you guys for sure".
5.05 Tony
very likely to recommend you guys, your company has a lot of clout and I appreciate the service I get".
5.05 Verified Buyer
5.05 Tom Poteet
Everything was super easy when I bought my equipment. When I needed it serviced I made one phone call to get it fixed. The process was quick and easy.
5.05 Verified Buyer
5.05 Karen Newport
They do a great job!
5.05 Larry Kirby
They're true to their word and are very knowledgeable.
5.05 Andrew Maggard
We are pretty satisfied with you guys".
5.05 James Armstrong
You guys have done great".
5.05 Chris Swanger
You guys always have what we need.
5.05 Ray Allen
The guys you have working up there are great".
5.05 Verified Buyer
They usually have what we need already in stock, they are easy to work with and they are just a good vendor to have the parts that we need.
5.05 Heather Phillips
You guys are always on top of things".
5.05 Mike Phillips
They're always on the ball and I get my parts quickly.
5.05 Verified Buyer
5.05 Billy Fleck
5.05 Jamie Mintz
I recommend you guys every chance I get".
5.05 Vann Cauley
They have good people working for them.
5.05 Verified Buyer
5.05 Matthew White
You guys are pretty easy to work with. I recommend Ascendum all the time".
5.05 Vitaly Morozov
Very likely".
5.05 Jason Wyers
I like the equipment they have available for Volvo.
5.05 Mr. Red
The workers at Macon are quick to assist. They helped me get the service I needed for my excavator.
5.05 Verified Buyer
5.05 Mark McGlothlin
I like how they are knowledgeable.
5.05 Accounts Payable
The guy who works in Greenville always helps me out and he is very knowledgeable.
5.05 Verified Buyer
5.05 Brandon Green
We have used you guys for a long time and never have any issues".
5.05 Jason Bosch
I didn't have any complaints".
5.05 Verified Buyer
5.05 Kenneth Philippie
Overall, they are great to work with".
5.05 Patt Murphy
The guy I deal with at the location closest to me, always makes me feel like it doesn't matter if I'm a large company or a small mom-and-pop shop they treat everyone the same. The customer service is great".
5.05 Jason Bunn
Highly likely, you guys are doing a great job out there".
5.05 Todd Moran
They're just responsive, they do good work.
5.05 Verified Buyer
5.05 Kelly Dukes
I have good experiences doing business with them.
5.05 Randy
They do a good job.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Chris Buchanan
They keep us up and running. Time is money and they save us time.
5.05 Will Nelson
The service they provided was good and completed within a timely manner.
5.05 Daniel Keebler
I enjoy doing business with them.
5.05 Sherry M
They are a good place to go.
5.05 Warren Evans
Ascendum is great to deal with and we've never had any issues with them.
5.05 Brooks Vanderlugt
They are friendly and detailed.
5.05 Mary
Their work was very well done, and they are concise, accurate, and professional.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Johnny McMillan
They had the parts in stock, and they are a good vendor to work with.
5.05 Verified Buyer
5.05 Larry Rownd
They've been very good.
5.05 Mike Adkins
Whenever I work with them they give me great service.
5.05 Phil Kusiak
If you need a proprietary Volvo part, that's where you go to get it.
5.05 Steve Scherer
Mike in Chattanooga is a great and knowable guy. I would recommend him to anyone.
5.05 John Heidt
They are usually okay".
5.05 Sheryl Suzanne
We have had no problem with getting the parts we need the very next day.
5.05 Tim Stoddard
It's all been good experiences
5.05 Mike Fountain
They are very professional, they always get back with me, and they are very knowledgeable.
5.05 Jean Fullenkamp
The Piedmont office has treated me right, and always gets what I need. They are a good bunch down there. I have no complaints with my dealings with them.
5.05 Verified Buyer
5.05 Verified Buyer
I already done it, I sent my friend".
5.05 John Scott
It was a good experience
5.05 Verified Buyer
5.05 Michael Benjamin
They typically have units on site, and everything was ready for pickup right away. They are a very respectable company.
5.05 Verified Buyer
5.05 Dwayne Worley
They are second to none. I'm always happy with my experience with them.
5.05 Van Tyler
I've never had any problems with them. Everything has been good.
5.05 Scott Hudson
They have good customer service.
5.05 Carter Ferry
Everything worked out smoothly while working with Ascendum.
5.05 Shirley Naukam
The gentleman was very helpful and got me the parts in a timely manner.
5.05 Eddie Atwood
They have great communication and my salesmen is wonderful.
5.05 Hailey Best
They have been pleasant and we've always received the parts that we need.
5.05 Verified Buyer
Everything went fine, and they did all they could to help me get the machine I needed.
5.05 David Dunne
Mike and Emily did a great job getting me the parts I needed.
5.05 Verified Buyer
5.05 Anthony Allen
We would highly recommend Ascendum. Everything has been going very well with the Volvo.
5.05 Sheldon Gladamore
the service is good, it's just not as good as it used to be" "we had to poke at them twice to get them to come out
5.05 Jason Peacock
They are our parts supplier and they get my parts when I need them.
5.05 Kent Horob
I don't know how to answer that
5.05 Verified Buyer
5.05 Toby Mooring
I was in a bind and jumped right on it and helped me out. They have great customer service.
5.05 Chris Gibbs
They do a really good job and are very helpful.
5.05 Verified Buyer
5.05 Sam Maier
They were quick, easy, and great to work with. I don't usually purchase equipment but the service was great.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Gary Wood
They have good communication and are quick to respond to my service calls.
5.05 Verified Buyer
5.05 Brian Brown
I have already recommended Ascendum to other people. The machines are better and more durable than the machines we've used in the past.
5.05 Matt Ivey
They did exactly what we asked them to do.
5.05 Verified Buyer
5.05 Kiara
It was a quick turnaround on the service, and everything seems good.
5.05 Verified Buyer
5.05 Jamie Miles
Ascendum is a great company to work with.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Gary
Ascendum is easy to do business with and easy to contact. The contact is huge for us.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 David Lucas
They get me the parts I need.
5.05 Verified Buyer
5.05 Larry Dixon
Everything came out great with the service. I recently got in touch with Ascendum to have some work get done with the trucks.
5.05 Chris Vogus
You guys have always come through with whatever is needed. Very helpful.
5.05 Harvey "LB" Huntley
Everything's good. Anyone who wants a Volvo, we always tell them to call Steve over at Ascendum.
5.05 Acc Pay
They are experts in Volvo, and that's what I need for my machines.
5.05 Martin Malone
They did a great job.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Craig Wilson
They're good people to work with.
5.05 Matt McGee
We use them for the paving, and they are absolutely fantastic.
5.05 Justin Strickland
Nothing but satisfaction and proficiency. I am on the receiving side of equipment, and have always get exactly what I am asking for and expecting. Never had any issues.
5.05 Verified Buyer
5.05 Jeremy H.
I mostly speak with the callers from Ascendum who provide quotes and send us the parts. They have great customer service and work in a timely manner. I've heard no complaints from anyone else.
5.05 Jesse Johnston
They get me what I need and I get the parts quickly. They even find me the parts I need for our older equipment.
5.05 David Rivers
We've never had any issues getting what we need from them and it is always in a timely manner.
5.05 Mike Bowers
Everything we purchase is on time and is exactly what we need.
5.05 Tounia Stein
Have not had any issues and everything seems to run smooth when placing orders.
5.05 Verified Buyer
5.05 Robert Sitton
The response time is great and they are up-front about what is going on with the machine.
5.05 Verified Buyer
5.05 Robin Foglesonger
We've never had any issues with Ascendum.
5.05 James Carter
I never have any problems with them, I typically receive my parts within the next day and they are great.
5.05 Verified Buyer
5.05 Cheryl
They show up and get things fixed when we need them to be fixed.
5.05 Kenneth Jackson
They are easy to deal with and provide great service.
5.05 Doug Busbee
The technicians come when they say they are going to come
5.05 Gregory Giles
The process of repairs is simple and the response time is great.
5.05 John Starling
They are knowledgeable and quick to reply to email, and to get products out quickly.
5.05 Verified Buyer
5.05 David Hicks
Everything has been good, sometimes things get off with the order but it's overall been good
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
Ease of doing business. Make it easy on new parts guy while training.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Scott Monson
They're just easy to work with.
5.05 Reid McDowell
I am very satisfied with Ascendum and everything was good.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
Ascendum was very easy to work with.
5.05 Michael Sager
They have good service and the parts arrive in a timely manner.
5.05 Verified Buyer
5.05 Woody Hagwood
I was very pleased with Ascendum's services.
5.05 Kevin Lance
They have great service and we have not had any issues with them at all.
5.05 Kyle Ward
They're just aware of every piece of equipment we have.
5.05 Hans Rubio
They did a very professional job.
5.05 Zack Nadeau
The sales staff are great and the machines are dependable.
5.05 Erik Enquist
They have the right parts for the equipment I use.
5.05 Cotton Stevens
The ability of Ascendum getting us things we need is great and they are easy to work with.
5.05 Verified Buyer
5.05 David Fraase
They are the best, and they provide great service.
5.05 Kim Keller
We've been using them for years, and they're great.
5.05 Tim Gosnell
Jeremy in Ashville is one the best mechanics with Ascendum I've ever worked with. All of the guys there are well responsive and knowledgeable. I love working with them!
5.05 Charles Stevens
The rental equipment was brand new and worked great. The staff is always helpful and takes great care of me.
5.05 Cheyenne Strandberg
This was my first experience with Ascendum and I couldn't be happier! The parts personnel were extremely helpful by providing diagrams and answering all of my questions to make sure I got the parts I needed. It was a great experience.
5.05 Jon Bullard
We've never had any issues ordering parts or the company as a whole.
5.05 Jorge De Larosa
All of my equipment is Volvo, the equipment is good, and it is not pricey.
5.05 Ryan Grant
I love the guys over at Ascendum! You guys have always been great.
5.05 Verified Buyer
5.05 Lynn Lawling
The employees do a great job and are very helpful.
5.05 Jermaine Fate
They are good people, they help me out whenever I need it, and they are responsive and incredibly helpful.
5.05 Alex Podger
I love Volvo equipment, it's as strong as beaver teeth. But, I've been disappointed in the service department. They seem to be overwhelmed. It takes a long time to get our service work completed.
5.05 Verified Buyer
5.05 Jose Fuentes
The Volvo we got from Ascendum is awesome! We are super happy about it. Everything is going great so far.
5.05 Verified Buyer
5.05 Rudy Still
Just friendly, easy to work with and good communication.
5.05 Verified Buyer
5.05 Accounts Payable
They've been pretty quick and accurate with anything I've ordered from them.
5.05 Verified Buyer
5.05 Rodney Lock
Everything turns out really well whenever we work with Ascendum.
5.05 Billy Wray
They were very responsive with any trouble we had and very knowledgeable about the equipment we rented.
5.05 Tricia Grey
We have never had any issues with Ascendum and it's been very easy to work with them.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Andy Horsley
I've had a great experience with them so far.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Daniel Price
Everything went very well! We always work with you guys and everything always turns out good.
5.05 Verified Buyer
5.05 Edgar Seay
Everything worked out great, they had the parts in stock, they were professional, and I plan to use them again.
5.05 Cyndi McDaniel
They respond in a timely manner whenever we call.
5.05 Joe
They have always treated me well.
5.05 Jason Weaver Jr.
I don't order a lot from them but when I do they have the parts in stock and get them to us quickly, and I have recommended them to others.
5.05 Verified Buyer
5.05 Kelly Kendrick
The location is in the state, the product quality is good, and shipping is timely.
5.05 Tim Moser
I would highly recommend you guys to people I know. Everything worked out fine.
5.05 Darren McNaughton
Ascendum is fast, courteous and gets back to you quickly. Im currently waiting on a competitors parts and havent heard back from them yet and its been a day and a half now. Its just refreshing to know Ascendum gets back to you quickly. I love them!
5.05 Ralph Smith
They took really good care of my equipment, they diagnose it and got the problem fixed and I would recommend them to others.
5.05 Matt Gorman
Theyve always been good to me.
5.05 Johnny Graham
They have always done good work on our equipment, they are always professional, and I would recommend them to others.
5.05 Joshua Thrift
They're were good. Our representative told us like it was. I like that he was truthful and honest with us.
5.05 Verified Buyer
5.05 Michelle Brewington
Ascendum has good customer support.
5.05 Verified Buyer
5.05 Thomas Williams
They do good work, and they respond in a timely manner.
5.05 Verified Buyer
5.05 James Ayers
They are very competent and completed our service work quickly. We'll be using them again.
5.05 Bill Stafford
Everything was installed perfectly. We love working with you. You guys are a great asset to us.
5.05 Carlos Peralta
They get back to you really fast, and for me thats very important.
5.05 Ben Phillips
I love Ascendum Machinery. Theyve been very good to me. The Volvo machine makes me very happy! Anytime I need anything, you all are very helpful and great to deal with.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Mark Howell
They have a large operations building, it's easy to get to and the people are easy to talk to. They're friendly.
5.05 Verified Buyer
5.05 Harry
We can find what we need and we get it when we ask for it.
5.05 Verified Buyer
5.05 Richard Fortner
They have great employees who are always helpful.
5.05 Jeff Williams
The equipment was perfect for what we needed.
5.05 Verified Buyer
5.05 Jena Yarbrough
They get back to me right away and they're usually accurate.
5.05 Verified Buyer
They're really good with both service and parts.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Roger Kirby
They're very helpful.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Doug Wilcox
The parts are very expensive. They do very good here at Chattanooga.
5.05 Jeff
Its easy to do business with them.
5.05 Verified Buyer
5.05 Acc Pay
Sales, service and parts personnel are great!
5.05 Verified Buyer
5.05 J.D. Smith
They have good service.
5.05 Caleb Haney
Mike Brown went above and beyond to find the part that I needed.
5.05 Daniel Mills
Great customer service, always friendly to talk to.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Greg Abercrombie
They are the only dealer around here for the equipment I need. They always handle anything I need and I haven't had any problems with them.
5.05 Hilton
As far as service goes, the personnel constantly kept me updated. Overall, they have great customer service and experience! They went out of their way for us to make sure everything went smooth.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Alex Pelfrey
All of their personnel are easy to work with and the products are great.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Brandon Lawrence
The sales department is spot on.
5.05 Josh
They do a good job and do what they say.
5.05 Verified Buyer
5.05 Brian Kirk
good relationship with our local agency. overall good services when we need it.
5.05 Darrell Slaughter
I recommend to someone at least once a week. Overall great company to work with.
5.05 Mark Neal
Everything went good.
5.05 Neverson Plant
They are easy to work with.
5.05 Verified Buyer
they do have good customer service, overall great service. good communication on everything.
5.05 Acc Pay
I've never had an issue. I always get great service.
5.05 Verified Buyer
5.05 Paige
They are easy to work with and convenient. We always go to them for that reason
5.05 Jesse Manning
They have everything we need, and the customer service is great!
5.05 Chad Roach
I have never had a problem, they are always helpful and always go above and beyond when we order parts.
5.05 Krystal Littlejohn
They are good about getting back to me quickly and shipping the parts out right.
5.05 Verified Buyer
overall great services, employees are helpful.
5.05 Paul McClelland
They do a good job and always have what I need.
5.05 Luke Yoder
They got me the parts I need. They knew what they were talking about. I got what I need, no running around the bush.
5.05 Brian Feagin
They did a good job. Everything went fine.
5.05 Eddie Florence
They stand behind the equipment that they sell. Billy Brice is outstanding, I couldn't ask for a better salesman.
5.05 Mary K.
They have great communication. Its easy to order the parts. And its always corrret.
5.05 Benny Proffitt
They always provide quick and good work.
5.05 Cori AP
Easy to do with business with.
5.05 Verified Buyer
Ive been a loyal customer for 32 years. They have always been great! I let everyone know to go to Ascendum Machinery for parts and equipment.
5.05 Verified Buyer
5.05 Steve Erkhart
They have the parts we need in stock and the employees are friendly.
5.05 Casey Jones
Easy to work with, easy to get to, and always take care of me.
5.05 Gilbert
The confidence of the parts person helped me out in knowing I was ordering the right thing.
5.05 Doug McCormick
They always treat me good.
5.05 Verified Buyer
They are great, the staff is good and I like the company.
5.05 Verified Buyer
good company just minor issues that needs to be addressed.
5.05 Marcos Contreras
no issues at all with company.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Tonya AccPay
Service was done quickly and they always have a quick response time.
5.05 Kenny McClain
The mechanic is fantastic. He's always eager to help and does quality work.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Harold Wyrick
\There's only one left in the country. We don't have any choices.
5.05 Verified Buyer
5.05 Jason Parker
They're easy to communicate with. Very Knowledgeable. Pretty accurate with what we give them to work with. I've never had a bad experience with them.
5.05 Verified Buyer
5.05 Trinity Byrd
We always have a great experience.
5.05 Charles Stevens
They are the best company I've worked with. We always have a great experience.
5.05 Verified Buyer
5.05 Dean Lentz
Two parts representatives got on the job and did what it took to find the parts I needed. Very knowledgeable.
5.05 Verified Buyer
5.05 Chris Elkins
They're on top of things. They make sure thing are dealt with and that things are on time. We haven't had any issues with them.
5.05 Bobby Brittain
Great experience with company never has any issues.
5.05 Rebecca Moreno
They're very communicative.
5.05 Madison
Very easy to contact and get orders completed and fulfilled. Very helpful.
5.05 Cameron Lawing
overall great company. Always has parts that I need.
5.05 Norberto Gonzalez
Overall the service is good; they're fast and efficient; easy to work with.
5.05 Verified Buyer
5.05 Chris Beach
I don't have any issues.
5.05 Dany
I like the machines they have. I like the way they're made and the service I get. I might trade in my 160EL for a new one.
5.05 Verified Buyer
5.05 Chrystal Dodson
They came out when they said they were going to and got the problem fixed. They were very knowledgeable.
5.05 Eric
They usually have what I need and they're quick on ordering any parts they might not have in stock.
5.05 Eric Coleman
They're the only ones that can get the parts I need in this area.
5.05 Verified Buyer
5.05 Mark Bolick
I would be more than happy to recommend Ascendum Machinery.
5.05 Terry Frerichs
Customer service and promptness. They're really good at getting parts even if its not in inventory. They have a great system of finding the part and getting to me.
5.05 Joe Douglas
I really like the equipment.
5.05 Carl Thomas
The durability of the machines.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Jason Hobbs
Easy access. It's easy to get ahold of them.
5.05 Verified Buyer
5.05 Kenneth Warden
They have always been great to me. I call, and it only takes a second to figure what I need, and they are shipping it right o me.
5.05 Verified Buyer
5.05 Nick Dull
The competence of the parts department is exceptional. They have great communication skills.
5.05 Jack Bracewell
They took really good care of me, and I have no complaints. Would highly recommend them to anyone looking to purchase equipment.
5.05 Tanya AccPay
We have never had any issues. Always just a good overall experience.
5.05 Jeremy Clark
They had great turn around time. The machine is performing, and the sakes rep even followed up to see if there was anything else that they could help with.
5.05 Verified Buyer
They did a good job. The EW18B runs good.
5.05 Verified Buyer
5.05 Josh Milford
They always have what we need. They are always on time. I have no complaints.
5.05 Jamie Steen
Anytime I call the parts guys help no problem, and get me everything I need sent right to me.
5.05 Verified Buyer
5.05 Lane Rock
5.05 Verified Buyer
5.05 Max Prestwood
They did a great job and had excellent communication.
5.05 Drew Harnett
Their customer relations is good.
5.05 James Goble
They have always been reliable and done a great job for me.
5.05 Ron Dyer
5.05 Phillip Fisher
They communicated with me, and followed to see how the equipment was running.
5.05 Tony Kreiser
They have always been helpful. Even on the service side of things.
5.05 Will Anderson
5.05 Acc Pay2
I feel satisfied with the people I deal with, and the machinery. They are so good that I will go right back to them.
5.05 Bryan Bridges
They were able to find the parts that I needed when nobody else could.
5.05 Verified Buyer
5.05 Randy Lawson
5.05 Michael Cartee
Good sales rep, and good equipment.
5.05 Verified Buyer
5.05 Liliana
They are easy to work with.
5.05 Larry Barnett
The technician did a good job with finding out the problem with the equipment, and they always work with us on the pricing, and they are a good vendor to work with.
5.05 Accounts Payable
They try their very best to help me. They keep my equipment going.
5.05 Joe Miller
They are wonderful to work with, and it's always a good experience with them. James Fugate makes sure we are always taken care of and have what we need.
5.05 Verified Buyer
5.05 Verified Buyer
They're just knowledgeable.
5.05 Verified Buyer
They sell a good product, and we like the services they provide.
5.05 Verified Buyer
5.05 Accounts Payable
They're just always there.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Paul Holloway
The technicians are very knowledgeable and provide excellent service.
5.05 Verified Buyer
5.05 Evelyn
They are knowledgeable about the parts we need and always quick to get them for us.
5.05 Kellie Moon
They have good communication, great sales reps, and they respond quickly to inquiries.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Greg Durland
They have great customer service and parts.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Sabrina Tucker
They always get us the parts we need and they do great at fixing our equipment.
5.05 Josh Cockerhan
We order the parts, and they got the parts to us the next day.
5.05 John
I've been a customer since 2005 and Ascendum has always taken great care of me. Isaac & Rick are always happy to help, they're knowledgeable, and they provide us with great service!
5.05 Verified Buyer
5.05 Brandi Walters
They always do a good job taking care of our needs.
5.05 Danielle
The service work is excellent, they are quick to respond to requests for service, and the staff are courteous.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Greg Still
The parts department is excellent. I'm always happy with my experiences at Ascendum.
5.05 Verified Buyer
5.05 Ronnie Hicks
Everything works out fine, have used them a lot and I would recommend them to others.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 James Steed
I just like how you pick up the phone and you don't get an answering machine.
5.05 Acc Pay
The sales team made the buying process easy and simple. The equipment is excellent and I look forward to purchasing more equipment from Ascendum in the future.
5.05 Doug Phillips
They have great service and parts departments.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
Their service technicians are knowledgeable and always do a great job on our equipment.
5.05 Acc Pay
They had the parts in stock, and they are always professional.
5.05 Verified Buyer
5.05 Louisa Eveillard
The service technicians always do a great job when servicing our equipment.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Luke Simms
They have the absolute best off-road truck and excavators available on the market.
5.05 Berney Brittain
The customer service is outstanding. The parts person was knowledgeable and had excellent communication.
5.05 Verified Buyer
5.05 Dale Duff
They have great customer service and are always able to get us the parts we need.
5.05 Verified Buyer
5.05 Kevin O.
The staff is friendly and helpful.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Ben Queen
The service technicians are very competent.
5.05 Darius P.
It's always a good experience when we work with them, and they are always professional.
5.05 Andrew Maggard
They have convenient locations and ordering parts is an easy process.
5.05 ACCOUNTS PAYABLE
Very happy with the services they provide to us, and they usually have the parts in stock.
5.05 Verified Buyer
5.05 Kenny
It's always a good experience with them and they are a vendor that I have recommended to others.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Karen Newport
Patrick and Kristin both do a great job. They provide us with excellent customer service and make ordering parts quick and easy.
5.05 Verified Buyer
5.05 Jeff Waycaster
Ascendum Machinery has great parts availability and their staff is knowledgeable about their products.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Jacob Bubel
They had the parts in stock, they are easy to work with and they are always professional.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Dustin Hoffman
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
My favorite part of doing business with Ascendum Machinery is their knowledge base. They do a great job on our machines and their parts are good quality.
5.05 Verified Buyer
5.05 Accounts Payable
I have a great working relationship with my sales rep. He's always helpful and does a great job.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Bennett Williams
They do a great job for us all the time!
5.05 Paul
Those guys take care of us really well.
5.05 Verified Buyer
5.05 Brooke Hall
They do a fantastic job!
5.05 Derrick Owens
They are a good vendor, and the communication has gotten better, and the service department has gotten better as well.
5.05 Verified Buyer
5.05 Brandon Daniels
They had the rental in stock, and I have no issues with them. I would recommend them to others.
5.05 Verified Buyer
5.05 Jelena Jones
Everything worked out well and I have no issues with them.
5.05 Verified Buyer
5.05 Bryson Westbrook
We are very satisfied with them, and we have no complaints.
5.05 William Stanley
Very happy with them and the equipment that we purchased. Haven't had any issues or complaints.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Dale
Everything works out well when we work with them, and they are always professional and helpful.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 William Stanley
It's always a good experience and I have no issues or complaints with them.
5.05 Doug Wilkens
They are a good vendor to work with and I have no issues or complaints.
5.05 Verified Buyer
5.05 Tony Godwin
Very happy with everything.
5.05 Billy Almond
I am very happy with them and it's always a good experience.
5.05 Acc Pay
They have always been good to me, and they take good care of.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Eddie
They did a wonderful job, everything was good.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Jim Ownby
They took really good care of us, and they had the equipment in stock, and delivered it quickly.
5.05 Randy Keeps
They have always been reliable!
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Kevin Mcroorie
They do good work on our equipment.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Don Nelson
They have done a great turnaround with their service. Its superb now!
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Richie Tucker
it's a fine machine. They did everything that they said they would do.
5.05 Acc Pay
They had the parts in stock and it's always a good experience when we work with them.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Thomas Hopkins
We are always pleased in how they treat us as customers! They go out of their way to help!
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 TC
They are awesome!
5.05 Verified Buyer
5.05 Accounts Payable
They had the parts in stock, and it was easy working with them.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Craig Jarnigan
Have no complaints or issues, everything worked out well for us.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Jarrod L Grant
They are great and very professional!
5.05 Verified Buyer
5.05 Zeke Staloch
They do great Work and great customer service!
5.05 Trey Schuiten
I would recommend them to others, and every experience has been a good one.
5.05 Steven
They are great and dependable!
5.05 Verified Buyer
5.05 Sean Sims
Awesome customer service!
5.05 Verified Buyer
5.05 Garrett Everett
I have had nothing but good experiences when we work with them.
5.05 Bret Benton
I am happy with them, and they do good work on the equipment.
5.05 Ken
They are very good at what they do!
5.05 Verified Buyer
5.05 Dan
They always have what I need!
5.05 Tom Poteet
They always to great by me!
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Stephen Morrow
Top tier service.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Johnny McMillan
We came in, ordered the part and got it in three days.
5.05 Verified Buyer
4.55 Verified Buyer
4.55 Gordan T.
I only ordered one piece of equipment from them so far but I'm happy with their services.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Damon Williamson
Ascendum always provides us with great service. Their staff is reliable and responsive. The technicians do an amazing job at getting our machines back up and running. We have never had an issue arise with Ascendum Machinery.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Dustin
Volvo itself is hard to get someone out for service. Ascendum always can take care of us compared with dealing with Volvo directly. Ascendum makes everything a smooth and easy process.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
The dispatcher was really good and quick. Although it does seem like they had a difficult time keeping techs. The dispatcher was responsive but the tech, not so much. They're parts department is always extremely good. Very very good. I've always had a very good experience with parts department. I think everyone struggles with the same issues as far as help and qualified techs. I'm a pragmatist so I understand. If they wanted a model, the best experience as far as parts or service is Caterpillar. I'd say they're probably the gold standard if you ask me.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Matt Lachenmeier
They've got good quality products.
4.55 Adam Thomas
Everything was fine, it only took one phone call to get what I needed ordered. The only thing is they're pretty far from me.
4.55 Brett Smith
Ascendum has a way of making everything convenient. From the responsiveness of the sales staff to the ability of their service technicians.
4.55 Scott Munson
We have always had good luck with Ascendum and their equipment.
4.55 Brent Nelson
Very knowledgeable, especially in the IT department. I had some questions about caretrack, I think that's what they call it, and they were able to give me lots of answers for it. I find them all to be very helpful, they're a good bunch of people to work.
4.55 Mary K.
I'd recommend because of the ease of doing business with the salesperson we had.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Steve Lofty
Ascendum provides quality machines.
4.55 CR Miles
They do a great job. There is always room for improvement though. We have had good experiences with Ascendum.
4.55 Verified Buyer
4.55 Dale Duff
Everybody is easy to deal with there
4.55 Verified Buyer
4.55 Ron Avery
I've always had good service response from them
4.55 Robert Burdette
I'd recommend due to the availabilty and the time to receive things, if not in stock already.They're not quite back to normal after covid but moving on, we're almost there!
4.55 Lavern Berger
They have a good product
4.55 Verified Buyer
4.55 Bill Bischant
They handled all of our needs with care.
4.55 Cameron Daniels
They're really nice people to do business with. Everyone is really friendly.
4.55 Dwayne H.
They had the parts I needed and operate in a timely manner.I've been happy with them and have had no problems
4.55 Julie AccPay
They make it easy to order parts.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Melvis Madrigal
They're always very receptive and get my parts when I need them and show up when they're supposed to
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Denzel Hendrick
We actually dropped a machine off there this morning to get worked on. They always fix the problem the correct way first. We are always happy with Ascendum.
4.55 Steve Lafleur
My past experience has been good with them.
4.55 Verified Buyer
4.55 Richard Colton
They do a good job and always do everything they can to help us out.
4.55 Tray Boyd
We have been buying parts and getting service since the early 2000s from Ascendum.
4.55 Kevin Farmer
They seem to be really reliable and we continue to have our fleet department with their help.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Felton Thompson
Once we got my account setup everything moved quickly and it was a good experience.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Steve Bertram
They have great communication and service.
4.55 Kenny McClain
They do amazing work.
4.55 Accounts Payable
They treat us well and always do a good job.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Mitchel Gordon
I like the availability of parts.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Rebecca Ladd
The salesman Mitchell Bailey is really good. I can always count on him and Shaday Arrons.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Cindy Sanford
Below is a contact one of our callers spoke to, and we wanted to pass along the information. "We have been doing business with them for many years and it has always been excellent. The Parts Technician Mike has taken care of every need that we have with ease. He is a wonderful person to do business with. They are a great and easy company to work with.
4.55 John Swanson
You guys get better every time".
4.55 Verified Buyer
4.55 Jamie Rolewitz
The equipment arrived on time and worked like it was supposed to, I couldn't ask for more".
4.55 Earl
They do real good by us.
4.55 Verified Buyer
4.55 Zeke Staloch
I would reccomend, you guys are always easy to work with".
4.55 Verified Buyer
4.55 Wallace Laughter
I recommend you guys all the time".
4.55 Gary McClure
They have great customer service and I'm overall very please with my experiences doing business with them.
4.55 Verified Buyer
4.55 Bob Gilliam
The technicians have been great".
4.55 Donny Adams
They are efficient".
4.55 Cole Hall
4.55 Verified Buyer
Ascendum was great for what we needed when we needed it".
4.55 Nick Williams
They get us what we need for our Leeboy equipment.
4.55 Verified Buyer
4.55 Julie AccPay
Very convenient and very easy to work with , we enjoy working with them.
4.55 Verified Buyer
4.55 Michael Goleman
They the only Volvo dealer I deal with, I don't know anyone better.
4.55 Jonathan Cieszko
They completed everything I needed to be done. The repair guy and service manager also kept me updated throughout the process. I feel like not a lot of people do that and it's very much appreciated.
4.55 Verified Buyer
4.55 Allen Brown
They are like anybody else, they are not picture perfect. But, they do have the availability to get the parts we need so I would recommend them to others needing parts.
4.55 Verified Buyer
4.55 Al Morten
They always call back. Their communication is great.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Ed Ashley
They do a good job, pretty well all the way around.
4.55 Alan Brown
They're easy to work with.
4.55 Randy Henry
They're easy to work with and very professional.
4.55 Byron Luther
Some availability of parts. We typically have older parts so it's a little harder to find them. Nothing wrong with the company or the people, but it would nice if some parts are easier to find.
4.55 Verified Buyer
4.55 Darrell Stephens
Everything Ascendum does is great!
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Visar Luzha
If I have an option I would not choose another loader over Volvo loaders.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Fillipe Ramos
The service is good.
4.55 Acc Pay
overall is a good company, no issues at this time.
4.55 Brad Moss
Location is convenient and easy to do business with.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Ron Dilbeck
Everything was great.
4.55 Jim Pasko
Got everything we need when we need them. Overall good company.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Denzel Hendrick
They do their due diligence and are accurate.
4.55 Rene Soto
The guys you have sent up here to do the service know what they're doing. So I figure all the service guys do. That's someone that I recommend.
4.55 Ron Dobby
No one is perfect. Nine is pretty close. Can't answer the pricing question, I didn't compare prices. We went with them because we knew they were a vendor in the area.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Joe King
They are a good vendor to deal with and they do a good job, and I have worked with them for many years.
4.55 Steve Lund
They are a good vendor to work with, and I would recommend them to others.
4.55 Cindy Turman
They are very fair, the orders are quick, and the invoices are clear.
4.55 Tony Stallings
The equipment itself is solid and durable. The sales team is responsive to questions.
4.55 Travis S Nelson
The service work is excellent!
4.55 Dusty Reese
They ship orders quickly with options for stock order and next day shipping.
4.55 Wayne Lingerfeldt
The parts department is really good. It's easy to order them.
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Nate Timm
I would recommend them, and they usually have the parts in stock, and they get them to us quickly.
4.55 Justin Olson
What I need they have!
4.55 Verified Buyer
4.55 Tyler Smette
I was pleased with their customer service!
4.55 Noel Shirek
They are very professional at their job!
4.55 Verified Buyer
4.55 Neal
They've got knowledgeable technicians who are very helpful.
4.55 Accounts Payable
They're a reliable parts store.
4.55 Austin
They are great!
4.55 David Goodwin
Those guys do a good job for me every time!
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
We are always pleased with Ascendum!
4.55 Verified Buyer
4.55 Jason Bosch
They do a great job!
4.55 Verified Buyer
4.55 Jim Usry
Their personnel is top notch!
4.55 Chris Ross
They are always there when we need them!
4.55 Paine Gily
They are great!
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Darrell
We are always pleased with the service of Ascendum!
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Verified Buyer
4.55 Dave
They are great!
4.55 Verified Buyer
4.55 Sheila Holtan
Very Professional!
4.55 Lee Hannah
They have the parts in stock and it's easy to work with them.
4.55 Verified Buyer
4.55 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Tracy Mr. Bowers
Ascendum is one of my favorite companies. They do a good job taking care of all our needs. If an issue arises, it will be handled and solved quickly. I would highly recommend Ascendum Machinery.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Rick Collins
The salesman was very professional with me and I felt the product was of a good quality as well.
4.05 Verified Buyer
4.05 Johnny Joseph
They understand what you're looking for and never have a problem getting me a part.
4.05 Verified Buyer
We have always had great experiences with Ascendum Machinery. They always have what we need in stock and they get it to us promptly and with accuracy.
4.05 Verified Buyer
4.05 Jim Plumley
They're convenient and make purchases easy every time.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Ross Zink
I did have trouble with ordering some bolts. The parts guy had the right order but at the warehouse they shipped out the wrong bolts. That's really the only problem I've run into though, everything else is fine.
4.05 Cheryl
Everything went fine, maybe things could be quicker.
4.05 Janice Wilkes
We already recommend Ascendum Machinery to everyone we work with. Their service is great and we have never had any issues. They are a great partner.
4.05 John N.
I like the knowledge of the staff members.
4.05 Justin Olson
I never really have any issues with Ascendum, I just wish the pricing could be better and that they had a store in Bismarck.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Jamie Steen
Everytime I call they try to help you and they're pretty spot-on with it most of the time.
4.05 Wayne Lingerfeldt
I've always had pretty good experiences with them overall.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Ken Scherr
I like that they have a local store close to me and what they have to offer.
4.05 Daniel Mills
Overall every experience I have with them is great. The only reason I say an 8 and not a 10 is the invoices aren't usually very clear.
4.05 Verified Buyer
4.05 Dwight Mckethan
They have always been a great company to do business with. I will continue recommending Ascendum.
4.05 Dale Allen
It's the easiest place to get parts for what we need.
4.05 Matt G.
Phillip is wonderful to work with. He is always great at helping me out!
4.05 Ashley Crim
Everything with Ascendum is always smooth. We are currently waiting on this piece of equipment from another one of their other locations. I am confident that it will be reliable coming from Ascendum Machinery.
4.05 Philip Howell
Ascendum is dependable and provides great service.
4.05 Eleicir Gomez
They have a great customer service team and the equipment is exceptional.
4.05 Verified Buyer
4.05 Michael Cranford
Ascendum provides great customer service, communicating with their customers.
4.05 Billy Wilson
Our machinery took a little longer than expected to get fixed. It was an unusual repair though. They adjusted the price for us though and everything went smoothly.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Jason Bunn
We had things that were needed to be done but it was not in our budget to use Ascendum for those machines. Everything we have used Ascendum for has been wonderful though. The responsiveness is top notch. When the technician came out he got our equipment fixed quickly and accurately.
4.05 Scott Monson
They've always been easy to work with and availabilty has gotten a lot better as well
4.05 Alan Brown
The staff is knowledgeable and helpful.
4.05 David Karington
They always have what I need to order. Phillip in Macon is a good counter person. I switched from Buford due to the personnel and now enjoy working with Phillip.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Brian Carroll
Ascendum has great customer service.
4.05 Verified Buyer
4.05 Keith Hires
I never give anyone perfect scores but I think they have an amazing staff. The work we need done or parts we need they always get them in a timely manner.
4.05 Verified Buyer
4.05 Jorge De Larosa
The technician, Mark, scratched the radiator on my brand new machine while completing the work. He admitted to doing it when pulling the battery out. It still works but it is disappointing to already have damage to it. The prices were outrageous for this last service due to it being an electrical issue. I would still highly recommend them because they have quality parts and equipment.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 J.D. Smith
Ascendum provides good customer service and provides the parts that we need. Isaac in parts at the Columbia branch does a great job.
4.05 Jon Bullard
Ascendum provides good customer service and attempts to help their customers however they can.
4.05 Dean Lentz
They are a very reliable company but they are expensive.
4.05 Kenneth Mills
You are the only Volvo Dealer in the area.
4.05 Michael Sager
They always have the parts we need. I also like my salesman.
4.05 Logan Winterowd
They are the only Volvo dealer around. They serviced a dump truck and got the service work done fast.
4.05 Verified Buyer
4.05 Alisha Haken
They only option we have for parts.
4.05 Verified Buyer
4.05 Neverson Plant
We have been working with them for awhile and timeliness is some of the issues we experience.
4.05 Pate Lee
We experience good customer service. We always get the parts we need in a decent timeframe, everything is always great.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Leroy Irvin
They are easy to work with.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 William Cruise
I always have a great experience with Ascendum.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Able Melendez
sometimes when we call to ask a question they tell us they will give us a callback and they never do.
4.05 Lydia Bragg
Ascendum provides good service, good parts, and good machinery.
4.05 Ladell Bashlor
They take care of us and are easy to work with.
4.05 Accounts Payable
We've had no problems with them and have owned their machines for ten years.
4.05 Keith Hillard
Ascendum carries the parts we need and is easy to deal with.
4.05 Cory Songer
We like your customer service and availability.
4.05 Steven
I think they are a really good company.
4.05 Chad Spratt
We typically have no issues with you guys".
4.05 Bubba Mccoy
Overall we are satisfied with Ascendum".
4.05 Jim Usry
The whole team in Chattanooga is great. The only problem I have is they never have the part I need. I always have to wait for a long period to get my part . Then. I have to pay the shipping on it.
4.05 Carey Mccomb
You guys are usually good to work with, there was just a little hiccup with the last service work".
4.05 Accounts Payable
Some areas don't have a choice".
4.05 Gene Parker
I think they are pretty good. I just did not like they always had to get my parts from another store.
4.05 Verified Buyer
I've had to have you guys out to fix the same machine 3-4 times now".
4.05 Greg Owens
They are the best place to send my Volvo machines to.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 David Howard
They have good customer service.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Terry Hogan
I love Volvo machines and have been very pleased with the service from Ascendum. They take good care of me.
4.05 Neil Jordan
I've done business with them for a while".
4.05 William Bowman
They are good at their services, and have always treated me fair.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Brandon Youngblood
It was all good".
4.05 Verified Buyer
4.05 Daniel Price
They do good service work.
4.05 Verified Buyer
4.05 Nick Workman
We've had some issues with some hard to find parts but they have helped us get what we need, they have been great to work with.
4.05 Roy Bailey
They are the only ones who sell the parts I need.
4.05 Johnny Burrows
They always do a good job for us.
4.05 Tiffany Arrington
They are quick with service.
4.05 Verified Buyer
4.05 Verified Buyer
They charged me over $100 for two small filters. They put the filters in a box that was two times the size mostly filled with shipping materialand overcharged me.
4.05 Verified Buyer
4.05 Brad Pace
The sales guys are really good to work with.
4.05 Verified Buyer
4.05 Debbie Findley
They are easy to get parts from at a fair price.
4.05 Verified Buyer
4.05 Sid
There is good availability of parts.
4.05 Don Shuford
I've received excellent service, the parts availability is great, and the machines are reliable.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Mike Roppel
They're good guys.
4.05 Ron Mittleider
The mechanic I dealt with was very knowledgeable and very helpful.
4.05 Elliot Earle
They take care of my issues and needs.
4.05 Verified Buyer
4.05 Tim Bentley
We haven't had any issues with them.
4.05 Kenneth Mills
There's always room for improvement.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Mongo
Every thing was good working with them.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
They always do what I ask them to do.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Brian Gatehouse
The service tech I have, Jason Stultz, is very knowledgeable. He gets the work done and his diagnosis is usually spot on. The guy is an exceptional mechanic. He really knows his stuff.
4.05 Keith Britt
It's hard to get parts from Ascendum.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Jeffery Page
The communication is great.
4.05 Verified Buyer
We've had trouble with Volvo tractors in the past and we had issues with getting the tractor working. We did not have a contact and Ascendum was not responsive to our issues.
4.05 Tom Brooks
They just get the equipment fixed.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Randy Thomas
They're expensive, and we have other motor graders that are less expensive.
4.05 Tom Brooks
They are good about following up with me and easy to do business with.
4.05 Verified Buyer
4.05 Julia Babbitt
They know how to get the job done but can be expensive.
4.05 Verified Buyer
4.05 Pete Livdahl
They are very helpful.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Accounts Payable
They've been a great help.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Anita Trana
Very comparable and competitive with the market available at this time.
4.05 Tricia Resto
I have my own personal experience, that's why I wouldn't give them a 10. I have a good relationship with the sales person, we've been doing business with them for years. The other department I have issues with. With the lease returns, there's always some issues there that take place. They always try to nickel and dime us when we return it.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Tammy Alexander
Because it's specialty. It's going to be item specific. Prices were a little steep.
4.05 Kevin Manning
Not having parts on hand. Ordering wrong parts, have to wait on the right parts to come in.
4.05 Danny Taylor
We have always had good business with them.
4.05 Clay Smith
They do good service work.
4.05 Verified Buyer
4.05 John Mason
The technicians do good work on the equipment we like the quality of their products and it's always a good experience to work with them.
4.05 Verified Buyer
4.05 Accounts Payable
They're courteous, kind, and knowledgeable.
4.05 Austin Grant
We always receive our parts and invoices quickly.
4.05 Jill White
They took ownership of my needs. They worked with me.
4.05 Daniel Gandy
The service technicians do quality work.
4.05 Tita V
They always get us the parts we need.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 John Waters
They do a good job!
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Ray Moon
They are easy to work with and they are always professional.
4.05 Octavia Johnson
They are a fare and dependable company!
4.05 Verified Buyer
They are a fine reputable company!
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
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4.05 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Lee Glenn
They're one of the only places I can find Volvo parts for. I do think the parts are very expensive, otherwise things always go pretty smoothly.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Jim Bernath
We've had ongoing issues ever since we bought this machine. This last time, the order was fine for parts. But it depends on what we're talking about on if I would recommend or not. Like, there's one mechanic that I would say a 10 but others that I wouldn't recommend at all. Some things that we'd had issues with, has been rectified at this point. For a long time. it was a like a new manager every week so nobody knew what was going on but it seems to fixed now. This machine though just keeps eating through coolant. They come out, fix a hose or something like that, then a week later the coolant is gone again. It just keeps happening repeatedly since I got it.
3.55 Matt Ragsdale
I've had good experiences with them throughout the years.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Noel Shirek
We have issues getting parts.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Tyler Quick
They got me service work completed in a timely fashion.
3.55 Shane Watson
The service is slow. I'm 2 hours from the dealer and it took forever. It also takes 2 or 3 days for a technician to come out.
3.55 Octavia Johnson
The fact that they had the parts when we needed them. Their lead times are really good right now.
3.55 Garrett Lowrey
I have never had any issues and they pretty easy to deal with.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Alan Patterson
They get us what we need.
3.55 Nathan D
They have a good amount of parts availability.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Danny Biggers
They're friendly and easy to get along with.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Vivian
The quality of the products is good.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Jesse Bring
They answer their phone. We haven't had much problem with the machine we bought from them. I guess that's a good thing.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Brad Daniel
Their personnel is knowledgeable; they know their stuff. However, they are pretty expensive in comparison to other shops but they are easy to work with.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 David Blackburn
They've got good equipment but the prices for parts is too high. Because of the prices for parts we've started using other parts suppliers and brands of equipment.
3.55 Verified Buyer
3.55 Donna Hill
They weren't too good. Then they brought another guy in Service, and that's who I deal with. They are headed on the right direction now.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Gordon Underwood
The parts are quality but they are priced very high.
3.55 Nathan Woody
It's easy to order our parts and the staff is helpful. But the prices are way higher than what one would expect.
3.55 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Jordan Lambeth
Only because of the invoices. We see frequent issues with those. We get three or four invoices sent to us for the same parts, over and over. Whenever we call about it they say oh it's some issue that corporate is having but it's happened now at least three or four times over the last year.
3.05 Verified Buyer
3.05 David Allan
It is a variety of issues. The lines of communication are poor and so is the timeliness of service.
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Otis Scott
Well, if you ever get a parts person, the parts people are good. They go out of their way to help you.
3.05 Carroll Underwood
Calling and ordering are easy. The team is helpful. The pricing is the biggest issue. I was able to find parts online for a Tredamumus difference in price. We are talking over $3000.
3.05 Alan Kauffman
Ascendum was not able to come up with a solution for the performance of my equipment.
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Butch Purser
Mark is great but their prices are very high.
3.05 Robert Emery
I have not received my part(s) in two weeks, but I made contact with Ascendum. Ascendum got one best products on the market, but everything else is very poor, service is outrageous, there is no comparative pricing, everything is monopabilized.
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Keith Lenly
They charge to much for truck time. Part pricing is good but, truck time price is way too expensive for their time of service.
3.05 Verified Buyer
2.55 Verified Buyer
2.55 Justin Kruger
Previously things were not very good, I had a lot of issues and wouldn't have recommended at all. Now, they've got a new guy in there for management and things seem to be better. From what he's done so far, things are looking up. It used to be that you couldn't get a call back hardly at all, but this new manager did call me back right away. It's kind of too soon to know if my opinion of the company will change with this new manager in place. It seems like I'll probably be more likely to recommend soon, if things continue looking up. However, at this point I wouldn't quite be comfortable recommending Ascendum to anyone until I know definitively those past concerns are being corrected.
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Cameron White
We have repeatedly had the same issue with our excavator, and after calling Ascendum to service it, the issue always reappears.
2.55 Verified Buyer
2.55 Stevin Williams
They have been hard to deal with. Their communication is very poor. It seems every time I call it is one of those stupid automated systems. I don't have time to deal that. Usually, it is a long wait time to get parts, service or even a simple call back. Now, I will say, that the guys actually in the shop do a great job. They are so overloaded that it isn't their fault, it is the companies fault.
2.55 Kevin I.
Because they're short of people,I guess a lot of places are now. I'm used to the days when someone was always there, that's not so anymore. It's not the inability of the people themselves, just the inabiltiy to get ahold of them.I've called quite a few times before and nobody answers or calls you back unless I start to hound them.
2.55 Verified Buyer
They were great when started using them. The longer we used them though, everything seemed to taper off. The service, communication, quality and shipping times.
2.55 Gayle Brinkley
They do have good people in there, they used to not have very good reps so I'm glad to see the change. But its a 50/50 chance with them. They're good for quality but having to do replacement parts is terrible, they're so expensive and not really local since they moved locations. The parts aren't always in stock either which makes it tough.
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Kerry Grindle
We have had some disputes with service workers and it took a long time to resolve. The Service Department is where we faced our issue.
2.55 Jennifer Bowens
The machines we rent have taken a long time in the service shop.
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Alex Metts
I haven't had any issues ordering parts. But I have had problems with service. Over a month and a half I had to call four times before someone came out to service our machine".
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Jason Burson
It is hard to get in touch with Ascendum and hard to have someone come out to complete service work.
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 SHARON PARISIEN
The Volvo machines are hands down the best machines on the market. The issues I've had have been with that there is a high turnover in staff and that the locations nearest me have been closed. The closest location to me is now 250 miles in either direction. It makes it difficult to get service work and purchase parts.
2.55 Verified Buyer
2.55 Accounts Payable
When we call to place our orders no one answers the phone so we have to send out in person to make our orders. I called every day during the week of April 10th and no one ever answered. I finally sent my mechanic to purchase the parts in person on April 19th. He was given the direct phone for Caleb Britt (Field Supervisor). I called Caleb to find out what size fitting we need to use to pump up a shock on our off-road truck. Caleb did answer the phone when I called him but we still have not received an answer to our question. Since my initial contact with Caleb, I have to reach out to him for any updates. We still do not have an answer to our question. I'd like to speak with someone about these issues and hopefully get an answer to our question.
2.55 David Evans
We have a couple of invoices in dispute, they're in negotiations. But in the past everything has been amazing.
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
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2.55 Verified Buyer
2.05 Verified Buyer
2.05 Judy Brooks
When we call in a service, it often takes 2-4 weeks before we receive a response from Ascendum.
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Jason Crider
The time it takes to receive invoices and responses from Ascendum is not great.
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Pate Lee
We have a lot of difficulty with them; getting the right parts, ordering the right parts and getting them on time.
2.05 Peggy Poiry
Sometimes it's hard to deal with them because of the pricing. It's hard to operate with the prices changing all the time. We have a lot of vehicles that use the parts. Have to deal with them because we have quotes with them but seriously looking for someone else in the future. Quote I got went up $125 from the time I originally got it. How can anyone budget when the prices change all the time?
1.55 Andrew Bunn
They have a great staff and are an amazing dealership but the prices are ridiculous compared to others.
1.55 Lane Rock
Nothing is in stock I can't even get a filter. They have to order everything then they charge you to ship it.
1.55 Robert Baul
I had my machine serviced with Ascendum, and paid over $20,000 for the completion of the service, and it is now having the same issue. I have tried reaching out to Ascendum, even leaving messages, and have not received a callback. The customer service used to be amazing, but now it is terrible.
1.55 Richard Holc
They misdiagnosed the issue with the pump.
1.55 Verified Buyer
1.55 Verified Buyer
1.55 Keith Adams
Not too likely unless it's the only place they can go as a last resort".
1.55 Verified Buyer
1.55 Verified Buyer
1.55 Verified Buyer
1.55 Verified Buyer
1.55 Verified Buyer
1.55 Verified Buyer
1.55 Verified Buyer
1.05 Verified Buyer
1.05 Bevan Walsh
Machines are good, service is not.I wouldn't recommend because of the inability to keep up the machines. The guys are willing to work with us and try to get it figured out. Its not the people themselves I have any issue with. But there aren't enough people for upkeep.
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Nathan Woody
Pricing is too high".
1.05 Terry Justesen
It has been 4 months and I still haven't got my equipment back".
1.05 Sean Smith
It's not personal, the prices are extortion". "I can get better deals elsewhere".
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Tony
After the service work was completed it was about a month before I actually used the machine. When I tried to use the machine it would not move. I had another technician come out last week and was told that the machine needs a new pump. Someone was supposed to reach out to me to schedule that service work but I have not heard from anyone since. Also, I was charged $50 for an O-Ring. I've been working with heavy equipment for many years and own several businesses involving heavy equipment. I've never seen an O-ring cost that much. I'd like someone to reach out to me to get an estimate to have the machine repaired and to find out why the 0-Ring cost so much.
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Ryan Vastontellos
Due to pricing being so high and communication is poor".
0.55 Jeff Smith
It took forever to get the parts we ordered. We waited about a month. I did not like the lack of service overall.
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Chris Barlowe
I have had a hard time dealing with the service department out of Concord. I have been waiting for service for over a month. When the technician did show up, he spent 5 days working on a roller and still doesn't have it corrected.
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Accounts Payable
I did not have good luck, but the representative called me and straightened things out.
0.55 Verified Buyer
0.55 Jeff Blawat
I was not satisfied with the service. It took a month to get a hold of anyone, and once I did reach someone, they kept pushing me off.
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
0.05 Verified Buyer
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0.05 Craig Kemmet
They set the parts out for us after hours so we could come and pick them up when we needed them which was nice. But, right now I wouldn't recommend them to anyone.
0.05 Verified Buyer
0.05 Verified Buyer
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0.05 Shawn Thornton
Ascendum's team lacks standard communication. Ordering from them is always a hassle due to the wait time. It took me a month to get a part I should have received in a couple days. It wasn't anything special either. To me, it seems like they don't care to communicate or get you their product quickly.
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Tim Nobles
They seem very unconcerned with getting parts in and keeping the shelves stocked. Their communication is awful, which to me seems like they don't care. The technicians that actually work on the machines though are wonderful.
0.05 Verified Buyer
0.05 Alvin Hearon
I rate it a zero because their parts pricing is insanely high. I won't be making the mistake of getting parts there again. Unless I can't find it anywhere else, I will have to get it from Ascendum. I know everyone is high, but when I compare theirs to google and Scott's Equipment, here in town, you can get them for a quarter of the price. The amount we paid for those belts blew my mind. Now, the parts guy I deal with, Mike Brown, is very knowledgeable and responsive. He will make sure you are taken care of. I think highly of Mike. He is a pleasure to do business with and is an all around amazing guy.
0.05 Myron
You cannot get the equipment. You cannot get the staff to- we have a lot of volvo -and we cannot get anything fixed there. We don't even use Ascendum anymore actually. Volvo equipment is really good equipment iteslf but it's kind of dead in the water right now.
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0.05 Tita V
They do not show up when they say they will and when they they leave to get something and it is like pulling teeth to get them back. I ended up having to send a piece of equipment out to be serviced two and a half hours away, in a different state, to get it fixed. The parts department is good but they need to work on their service guys.
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0.05 Roman Arevalo
I spent $6,000 with them for a part that broke after 10 hours of usage and they don't want to stand behind it. They want another $5,000 to fix what should have been the first time around. I have not heard from anyone with a suggestion as to what comes next. I don't even want to own another Volvo after this, considering they are the only dealer in the state. When the part broke, different codes from the check engine light came on than before. It seems like they just don't care enough to help and just want your money.
0.05 Chris Beach
This was a bad experience. I took 4 trips with 4 different technicians. This was expensive and could have been covered under warranty.
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0.05 Accounts Payable
I recommend you guys all the time".
0.05 Darren Cahoon
You guys had the part I needed on hand, there were no complications or problems".
0.05 Lee Kennedy
I've had issues with the sales manager Mitch. He's unwilling to help me with anything because of past issues. The AC in myexcavator has gone out 3-4 times andAscendum is not solving the problem. They arechanging the part and not fixing the problem. The technicians and the service department are great. I am looking to buy more equipment soon but do not want to buy from Ascendum because of these issues.
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0.05 Michael Pendergrass
I have a loader that the transmission went out in. Ascendum told me they can't get parts or anyone to fix the problem.
0.05 Tim Nobles
Nobody calls you back and they have no concern for your time. They don't seem to care about you. I was told it would take 3 days to have someone come out to fix the problem and it took 8 weeks.
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0.05 David H. Worley
They didn't put the bolts back on the cab to keep it from flipping forward and it dumped David G. Worley (his father) out on his face. He did not go to the doctor, David H. Worley stated that he was 71 years old and stubborn. He thinks he should have been checked out and something should have been done regarding this error that Ascendum Machinery made.
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We're at the mercy of Ascendum. We have a lot of broken equipment they need to come and fix. They should have been here yesterday.
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0.05 Andrew Bunn
We recently purchased a Used piece of Volvo equipment. We started purchasing parts, and the pricing is 5-10 times higher compared to the rest of the market. The last 2 years have been crazy, and we understand that, but the pricing is outrageous.
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When I call to place orders the parts personnel often times are unable to locate the correct parts or do not understand what it is that I need. I'm often receiving partial orders and incorrect parts. I've asked to speak with someone regarding these issues numerous times but have yet to hear back from anyone concerning this.
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About Ascendum Machinery

Ascendum Machinery has 14 locations throughout Georgia, North Carolina, South Carolina, Tennessee, and North Dakota. They provide those regions with a wide variety of new and used heavy and light equipment, plus parts, service support, and rentals. Ascendum offers excavators, wheel loaders, haul trucks, and compactors from Volvo, highway speed excavators from Gradall, material handlers from Sennebogen, and Sandvik hammers and rock drills. They also carry the full line of LeeBoy pavers, Bergmann dumpers, Doosan lights and generators, and HKD Blue dust suppression equipment.

Plus, Ascendum helps you get the most out of your machines with equipment service, 128 mobile repair trucks, highly trained technicians, and a $16 million OEM parts inventory. When you need to add equipment to your fleet quickly, rent from their selection of well maintained machines.

Read Ascendum Machinery's customer reviews to see what people say about them in our phone surveys.

Ascendum Machinery Locations

Atlanta, GA
3779 Ryder Boulevard
Buford, GA 30519
678-318-9500
Map & Hours

Macon, GA
4807 Harrison Rd
Macon, GA 31206
478-200-3300
Map & Hours

Savannah, GA
1627 Dean Forest Rd
Savannah, GA 31408
912-964-8079
Map & Hours

Asheville, NC
215 Fanning Fields Road Mills River
Asheville, NC 28759
828-687-0620
Map & Hours

Charlotte, NC
1025 International Dr NW Concord
Charlotte, NC 28027
704-596-8283
Map & Hours

Greenville, NC
2002 N. Greene Street
Greenville, NC 27834
252-754-5280
Map & Hours

Raleigh, NC
3561 Jones Sausage Road Garner
Raleigh, NC 27529
919-661-8710
Map & Hours

Fargo, ND
3739 38th Street SW Suite E
Fargo, ND 58104
701-271-2360
Map & Hours

Williston, ND
5837 Jefferson Lane
Williston, ND 58801
701-577-1249
Map & Hours

Charleston, SC
7235 Cross Country Road N
Charleston, SC 29418
843-414-1120
Map & Hours

Columbia, SC
2303 Airport Blvd Cayce
Columbia, SC 29033
803-791-0740
Map & Hours

Piedmont, SC
407 Oak Road Piedmont
Piedmont, SC 29673
864-704-1060
Map & Hours

Chattanooga, TN
7829 Lee Highway
Chattanooga, TN 37421
423-308-7940
Map & Hours

Knoxville, TN
5730 Rutledge Pike
Knoxville, TN 37924
865-525-1845
Map & Hours