Verified Reviews for Ascendum Machinery

We conducted phone surveys with actual customers

Winsby receives invoices from Ascendum Machinery each month, then calls their customers to ask them to rate Ascendum, based on their experience. Ascendum Machinery's star rating is the total of all ratings and verified reviews from real customers.

704-494-8100    

Ascendum Machinery

4.3 1923 surveys

Verified Buyers

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5.05 Verified Buyer
Excellent service every time.
5.05 Verified Buyer
The staff at Ascendum Machinery is knowledgeable and was able to find the steering component I needed, even for my very old machine. I didn't know if they'd be able to help me, but they were great! I had a really great experience with them, so I have already recommended two people.
5.05 Verified Buyer
They're easy to work with.
5.05 Verified Buyer
I was very pleased with my experience at Ascendum Machinery. Phillip in particular was very helpful. He found the parts I needed and was very knowledgeable and friendly. I felt like he went out of his way to assist me, and I really appreciated it. He even hooked me up with Wade Henderson to be our sales rep, and he seems great too. I had a wonderful experience and would highly recommend Ascendum Machinery.
5.05 Joe Douglas
I like the equipment that Ascendum Machinery has and I like the people who work there. They're friendly, helpful, and always willing to go the extra mile for me.
5.05 Verified Buyer
I've dealt with them in the past and they do a good job.
5.05 Tammy Slate
They offer great customer service and provide excellent products.
5.05 Verified Buyer
Their facility is nice, and we never have any issues.
5.05 Angie Picado
Working with them is easy. Every time we purchase something it's a smooth transaction.
5.05 Jacob Dilbeck
Ascendum Machinery has always provided us with quick and easy service. I highly recommend them.
5.05 Verified Buyer
I have always had a great experience when doing business with Ascendum.
5.05 Verified Buyer
Chance Harwood gets the job done. I make a call and he gets me what I need.
5.05 Yaz Alin
They offer excellent service and the orders get delivered on time. All items arrive in good condition.
5.05 Verified Buyer
Johnny Brown and Scott Lee were perfect. They walked us through the whole process and followed up with us to make sure everything went well.
5.05 Terri Witt
I called them out to repair a track hoe and they were able to diagnose and fix the issue very quickly. The technician was friendly and professional, and they did a great job. I would recommend them.
5.05 Jennifer Dayton
Ascendum Machinery handles all our needs promptly and are always available.
5.05 Beau Sparks
They're always helpful.
5.05 Verified Buyer
Our representative did a great job. We're really happy with him.
5.05 Russ Moody
I have always done business with Ascendum Machinery and have had a great experience. They have excellent equipment that works as expected, and the staff is friendly and knowledgeable. I would highly recommend Ascendum.
5.05 Verified Buyer
They offer all the LeeBoy parts we need.
5.05 Verified Buyer
Ascendum did a really good job.
5.05 Spencer Sepella
I always have a great experience working with Ascendum Machinery, and they are easy to do business with.
5.05 Verified Buyer
Wesley Hall in particular was very helpful. I was able to reach him easily and he provided great customer service. I will definitely be using Ascendum Machinery again.
5.05 Verified Buyer
We've never had an issue with them and they always provide great service.
5.05 Verified Buyer
They do a good job with parts availability.
5.05 Verified Buyer
The parts people are always on top of it and do a great job.
5.05 Doug Watson
Their availability of parts is a great benefit of using Ascendum, and it doesn't that the staff is very friendly and helpful.
5.05 Verified Buyer
They can come out and work on our stupid Volvo equipment, nobody else can.
5.05 Verified Buyer
They're great with getting us parts. The sales rep is responsive and always on top of it for us.
5.05 Verified Buyer
My company loves doing business with Ascendum.
5.05 Verified Buyer
They're a good company.
5.05 Robert Kennedy
Whenever we've called for parts, more often than not they have what we need and they always take good care of us.
5.05 Verified Buyer
Everyone we spoke to was very friendly, and the technicians did a great job.
5.05 Verified Buyer
The technicians are helpful.
5.05 Verified Buyer
I ordered the parts and it was easy. Everything worked out great.
5.05 Verified Buyer
Everyone here that has dealt with Ascendum has spoken highly of them. I love the ability to pay our invoices online.
5.05 Verified Buyer
I already have recommended Ascendum Machinery to friends and colleagues because theyre just great. Its easy to do business with them.
5.05 Joe Garifo
They've been very helpful.
5.05 Verified Buyer
5.05 John C.
We worked with you guys a couple times. You guys are knowledgeable and know how to take care of the problems.
5.05 Chris Foxworth
I recently had a great experience with Ascendum Machinery. I needed a part for my equipment that they didnt have in stock. However, they were able to get it overnight. Theyre very knowledgeable, have great customer service, and their prices arent bad. Sarah helped me with my order, and she was wonderful. She took the time to make sure I got the right part. Thank you Sarah!
5.05 Verified Buyer
They have the parts in stock, and they are friendly and helpful.
5.05 Scott Farmer
They have great service, and I always get my parts quickly.
5.05 Verified Buyer
They provide us with the parts we're looking for.
5.05 Verified Buyer
Everything is great with the equipment from Ascendum.
5.05 Bill King
The customer service was good. I have no complaints or concerns with them.
5.05 Verified Buyer
We can get parts from them.
5.05 Verified Buyer
They got our stuff rolling.
5.05 Verified Buyer
I've not had any issues.
5.05 Verified Buyer
Everything has been great while working with Ascendum. We haven't had any issues.
5.05 Tony Curtis
They've been really good to me.
5.05 Verified Buyer
We have never had any issues with Ascendum. They are a great company to have by our side.
5.05 Verified Buyer
We have always been happy when working with Ascendum. There have never been any issues.
5.05 Verified Buyer
They're very attentive and their prices are competitive.
5.05 Verified Buyer
They're always helpful and responsive.
5.05 Verified Buyer
They have always been very reliable about getting our parts on time.
5.05 Verified Buyer
They do a good job of getting us the parts we need. I don't have any complaints.
5.05 Verified Buyer
We just got a few parts from them and everything worked out well.
5.05 Bobby Hattfield
John at Ascendum Machinery goes above and beyond to help. He is very knowledgeable about what parts our equipment will need. Volvo is a reliable brand and Ascendum is doing a great job with their machines. I love working with them and will continue to do so.
5.05 Alan Ramjatt
Ascendum has always been on top of our needs. They keep open lines of communication, and I really appreciate their service.
5.05 Scott Delozier
Buddy did a great job getting us the best machine for our needs, plus he is knowledgeable and friendly. Buddy has checked in since we purchased it to ensure we are doing well. I highly recommend Ascendum Machinery.
5.05 Stephen Watson
Everyone there knows what they're doing. I enjoy working with them.
5.05 Verified Buyer
They do good with getting us the parts we need. I don't remember ever having a bad experience.
5.05 Verified Buyer
They treat us well and get us the parts we need when we need them.
5.05 Derek G
Patrick did a phenomenal job. He blew me away with his knowledge and skill. I called Wade to tell him how great of a job Patrick did. I am very happy with Ascendum and their staff.
5.05 Verified Buyer
They do go service work so I'm happy.
5.05 Verified Buyer
The technicians are knowledgeable.
5.05 Jeff E.
Everything went great. The parts people were very helpful.
5.05 Sati Singh
I am happy with their customer service.
5.05 Jeff Johnson
The process from start to finish was smooth. They really know what they are doing at Ascendum.
5.05 Mike Rockefeller
Ascendum is always easy to work with. They get our parts to us quickly, and I enjoy doing business with them.
5.05 Verified Buyer
They have what we need and treat us well.
5.05 Wally Sasser
I have two pieces of Volvo equipment. Ascendum Machinery always takes great care of us and our machines.
5.05 Chris Eskew
The equipment is working as expected. The sales team was great at getting us exactly what we needed.
5.05 Milton Patrick
I was very pleased with their responsiveness and prompt service.
5.05 Jose Fuentes
Mark is great. He knows his stuff and even the new guys are doing their best. They know what I'm talking about when I call them and they're always on top of it.
5.05 Jack Bracewell
They always have the parts we need when we need them. I think that is the most important.
5.05 Verified Buyer
We love working with Ascendum. I tried to call but no one has gotten back to me yet about our outstanding payments that we want to fix.
5.05 Mark Boyer
Everything goes well when we order from Ascendum. I'm very happy with my experiences doing business wit them.
5.05 Verified Buyer
They're easy to communicate with. They've been real good to us.
5.05 Verified Buyer
I thought I'd try them out for service and they did a great job. No complaints.
5.05 Brandon C.
I made an order but didn't receive exactly what I thought I needed. Once I realized the correct part I was looking for they were quick to reply and ship it right out to me.
5.05 Verified Buyer
They have what we need when we need it and the equipment is good quality.
5.05 Brian Page
Tony Cone always takes care of me. He is a great guy to work with. Anything I need is easy to get and always accurate. Ascendum is lucky to have someone like Tony.
5.05 Danny Gillis
Everything was great. If anyone has a Volvo, I would highly recommend them to go to Ascendum.
5.05 Verified Buyer
Whenever we go to Ascendum or they come to us, it is always easy. We have never had any issues and I highly recommend them.
5.05 Verified Buyer
We received the wrong part the first time but it was fixed quickly. They are on top of things at Ascendum.
5.05 Verified Buyer
They make purchases easy and they ship what we need right to us.
5.05 Verified Buyer
5.05 Verified Buyer
They do a good job. We've got no complaints.
5.05 Shannon Mr. Harbin
Ascendum has always been quick to get us what we need. They are very reliable and knowledgeable about their field of expertise.
5.05 Brandon C.
They have great communication with the sales person and the paperwork is easy.
5.05 Verified Buyer
Ascendum does a great job of getting us the parts we need when we need them. They are always friendly and easy to work with.
5.05 Tracey Gladen
Ascendum Machinery is a great company. They are friendly and always have what we need in stock.
5.05 Justin Catern
They're the only Volvo dealer that I know of and they've never done me wrong.
5.05 Josh Brooks
I have been very satisfied with Ascendum Machinery's parts, service, and equipment.
5.05 Verified Buyer
They always provide fast service for us.
5.05 Verified Buyer
They're quick with deliveries and the availability of products. Plus they're always easy to work with.
5.05 Verified Buyer
Vince Bowers at Ascendum Machinery is reliable, friendly, and always helpful. It's a pleasure to do business there.
5.05 Verified Buyer
They make it easy ordering parts or whatever it is we're in need of.
5.05 John Simmons
Ascendum Machinery has always been good to me and my business. Their reliability is way above par.
5.05 Lanear White
Ascendum has the best service guys around. Everything is completed with precision and accuracy.
5.05 Tom Brooks
Ascendum Machinery does a great job in every aspect of a company. We have been delighted with Ascendum.
5.05 Gary Miller
They always have the parts I need when I need them. It's much appreciated!
5.05 Tommy Norwood
I am very impressed with Ascendum Machinery. They take care of all my rental needs and I have my machines less than 24 hours after requesting it. I highly recommend Ascendum Machinery if you are looking for a reliable dealer.
5.05 Verified Buyer
It's easy to order our parts and we get them quickly.
5.05 Verified Buyer
Ascendum Machinery always gets us our parts on time. Kelly always makes sure everything is accurate and delivered quickly.
5.05 Verified Buyer
It was quick and easy. We got what we needed and everything was fine.
5.05 Verified Buyer
They have good customer service and we receive our parts quickly.
5.05 Verified Buyer
I only recommend them because they have monopolized the Volvo market. It is the only place to get my machines worked on. I am and was very unhappy when they charged me double for drivetime costs to fix two machines on the same lot. I don't think I should pay double for one trip. If I did that to my customers, I wouldn't be in business.
5.05 Darren Barton
Ascendum has great people working for them and I've never had an issue. They do a wonderful job.
5.05 Verified Buyer
If they have Volvo equipment like we do, they don't have a choice.
5.05 Verified Buyer
They have good machines at a fair price.
5.05 Casey Robinson
They have good products and the sales staff is easy to deal with.
5.05 Kelly Ryals
They're easy people to deal with.
5.05 Verified Buyer
I'm happy with them. I've not had any issues.
5.05 Verified Buyer
They're our dealer for LeeBoy.
5.05 Verified Buyer
The way they do business is convenient and friendly. Their parts are durable and I enjoy doing business with Ascendum Machinery.
5.05 Verified Buyer
We don't do many orders with them, but when we do they do a good job.
5.05 Verified Buyer
I highly recommend Ascendum if you are looking for durable Volvo parts.
5.05 Verified Buyer
They performed the service for us when they said they would and they completed the job perfectly. I rate them 11 out of 10. Our sales rep Mark is the best.
5.05 Verified Buyer
I have never had any issues with Ascendum Machinery. Their staff is knowledgeable and very helpful.
5.05 Verified Buyer
Johnny the sales guy was fantastic and they took care of my needs quickly.
5.05 Matt Gorman
Ascendum has a way to make everything we need easy and they take great care of us.
5.05 Ronald Williams
They've always treated me well and they do a great job.
5.05 Verified Buyer
They know what I'm talking about when I call and they treat me fairly.
5.05 Derek Milan
Ascendum is at the top of their game and I highly recommend them.
5.05 Derek Tacric
I have never experienced any issues. They get me what I need when I need it much quicker than their competitors. I highly recommend Ascendum Machinery.
5.05 Jimmy Wilson
They find the parts I need when I need them.
5.05 Verified Buyer
My salesmen, Billy Brice Jr, does a great job of getting me what I need when I need it.
5.05 Woody Folsom
They've worked well for us ever since day 1.
5.05 Verified Buyer
They do a fine job every time we do business.
5.05 Verified Buyer
They are good people and have taken good care of me for years. Any issue that arises is fixed promptly.
5.05 Verified Buyer
They always make me happy, never an issue.
5.05 Verified Buyer
Ascendum is number one in my book.
5.05 Verified Buyer
The representatives at Ascendum were the nicest people I have personally dealt with. They run a great operation from top to bottom there. It is also conveniently located.
5.05 Verified Buyer
5.05 Verified Buyer
Ascendum has done a great job working with us over the years.
5.05 Jarrod Cardin
I have never had any issues when doing business with Ascendum Machinery. Mike Brown is my parts technician and he is phenomenal. He gets me what I need when I need it. Everything is always a smooth and easy process when ordering parts.
5.05 Verified Buyer
Ascendum has always helped us out of sticky situations with ease.
5.05 Charles Stevens
They always jump right on the order and get it to me quickly.
5.05 Verified Buyer
Everything was very smooth from picking up the parts, to using them. I would highly recommend Ascendum.
5.05 Verified Buyer
They're helpful when I need them.
5.05 Verified Buyer
Ascendum's technician Matt, who does all the work on my machines, is awesome. He is an ambitious and knowledgeable man.
5.05 Alan Wilson
I highly recommend them based on their customer service. Anything we need Ascendum gets it to us with speed, accuracy, and friendliness.
5.05 Chaz Paxton
They provide me with great service.
5.05 Nick Faller
I've never had an issue working with them. My machine is from Germany and there's actually only so many of them in the U.S. So, it's not a machine they're quite as familiar with as they might would be with some others. However, when they come out they're always able to get the job done, done right, and on time.
5.05 Verified Buyer
This was our first time doing business with Ascendum and we are very happy with their equipment. There was one tiny hiccup with an invoice but they fixed the issue immediately. Their responsiveness to that issue makes me as satisfied as I am
5.05 Jason Hobbs
They're very helpful and are always able to get everything we ask for ordered and shipped right to us.
5.05 Verified Buyer
We have never had any problems with Ascendum. They are always a breeze to work with.
5.05 Manny Rodriguez
We buy from Ascendum for our customers. Everything always gets to us on time and they have very dependable equipment. None of our customers ever complain about parts from Ascendum Machinery.
5.05 Weston Jarriel
Ascendum always has everything I need in stock. They get me what I need with speed and accuracy.
5.05 Verified Buyer
As far as I remember, everything went well with the parts we purchased. We didn't have any issues.
5.05 Patti Felkel
I have nothing but good things to say about Ascendum. They take outstanding care of us.
5.05 Bert Hubbard
Ascendum is always there when we need them. They are reliable and knowledgeable. They always go above and beyond to help us. I highly recommend them.
5.05 Stewart Scruggs
We did have just a slight hiccup with some confusion on what was still under warranty and what wasn't. I tried to tell them about it and it was a little tough getting on the same page at first. My Salesman, Billy Bryce Jur, was able to get it cleared up though, and that was the only hiccup we had at all. They got everything taken care of and straightened out at the end of the day. Billy is great to work with, he's a really good guy. The service department is easy to work with, as well. There was just that little glitch on what was still covered. Overall, they've been great and they made everything right that did arise, so really no complaints from me. I would absolutely buy from them again.
5.05 Russell Wilson
Ascendum is at the top of their game. They do an amazing job with our machines and are very friendly.
5.05 Daniel Adams
Mark Burd at Ascendum is a phenomenal guy. He does a great job getting me what I need even though they are short-staffed. I have been delighted with Mark and Ascendum as a whole.
5.05 Dusty Cone
They have a great service staff and technicians. They got my windshield delivered to me promptly. I'll continue to do business with them.
5.05 Verified Buyer
They always do a great job getting us the parts we need.
5.05 Stephen Walker
Ascendum Machinery has the best service and staff. Every time we need anything they are on it with speed and accuracy. It keeps us from having any downtime with our machines.
5.05 Patrick Roberts
It's very convenient being able to work with Ascendum. I can't recall ever having any issues at all ordering from them.
5.05 Sherry Malphrus
They always get our parts to us promptly and with accuracy.
5.05 Eddie Atwood
When there's a problem they service it quickly and always do a great job.
5.05 Verified Buyer
Their availability of parts is always good.
5.05 David Cohen
I have not had much experience with Ascendum. What I have encountered has been phenomenal. They run a great operation.
5.05 Alex Podger
5.05 Jason Tomberlin
Ascendum always has what we need in stock. It's easy as pie doing business with them.
5.05 David Fraase
They seem to be the only place that I can actually call up and get what I need from them.
5.05 Jonny L
We have never had any issues with Ascendum. They have always been a very reliable partner for our operations.
5.05 Verified Buyer
Ascendum has the best customer service. They are always there when we need them.
5.05 Verified Buyer
We have always been happy with the service and materials we receive from Ascendum Machinery.
5.05 George Easton
They have always done great work for our company. Their technicians get things done with accuracy and prompt attention.
5.05 Verified Buyer
I'm happy with them.
5.05 Rob Cole
Ascendum did a great job. We really appreciate you guys.
5.05 Verified Buyer
They are a very reliable company and always there for us when we need them.
5.05 Verified Buyer
They are always on top of things when I call. It is always an ease doing business with Ascendum Machinery.
5.05 Gus Howard
Ascendum is a great company to work with. Their parts technicians are very knowledgeable and friendly. It's nice when you can walk in and they already know your name. It gives it a local feel. Every transaction with Ascendum is smooth and accurate. I highly recommend them.
5.05 Tony Collins
It was great, they did a really good job. I can't say enough good things about them, they got me in quickly and fixed it well. I really appreciate their concern for the customer, they really did a great job of getting me back to business.
5.05 Sean Hopson
It was great, I haven't had any problems with Ascendum.
5.05 Kyle Stiler
Ascendum has always been a great company for our business.
5.05 Austin Williams
I recently started doing business with Ascendum and they have done an amazing job at taking care of our needs. I am happy I started working with them.
5.05 Verified Buyer
I already recommend Ascendum all the time. They do a great job.
5.05 Dewayne Rice
I've known Mickey since he was with another company and he's just fantastic. My water pump had gone out on a machine and John Deere kept sending me the wrong parts over and over and then tried to sell me a new machine instead. So, Mickey took a look into it for me and within a couple days, he was able to find me the water pump I needed. Every time I call Ascendum they are right there for me and answer the phone right away. I don't have to go through a 20 minute recording to talk with somebody. Van over there and Brian are also first-class and professional people.
5.05 Verified Buyer
I was buying a lot of parts around the time I bought from you guys so if there's nothing bad that I remember, then everything turned out really well and if I didn't go back to return the parts, then it worked out great!
5.05 Greg Hill
I like the Volvo trucks a lot and other than them not always having what I need in stock, everything goes fine.
5.05 Verified Buyer
Ascendum is a reliable place to work with. I just got a brand new machine and it works better than I expected. It did have one small wiring issue. The technician was able to get it fixed promptly and with accuracy.
5.05 Verified Buyer
I love Ascendum's service. Phillip and the rest of the staff are knowledgeable and go out of their way to get me what I need.
5.05 Ronaldo Cruz
It has always been a breeze to have Ascendum take care of our needs.
5.05 Verified Buyer
Ascendum does a really good job.
5.05 Alex Jordan
This was my first experience with Ascendum Machinery and it was very enjoyable. They have a very knowledgeable and polite staff. I will continue to do business with them from here on out.
5.05 Verified Buyer
Working with Ascendum was a wonderful experience. I have no constructive feedback to provide. Moving forward, I will make sure to contact Ascendum again due to this great experience.
5.05 Tim Stoddard
I deal with Ascendum from time to time, they come out and work on some machines. I don't have any problems with them.
5.05 Verified Buyer
They're very helpful and easy to deal with.
5.05 Michael McDaniel
The parts are always available. It's very easy to order what I need.
5.05 David Dunne
Mike Brown and Randy at Ascendum are the best guys you can find. I started doing business there years ago. Mike was the first person I ever dealt with. He is a great person to still depend on. Both Randy and Mike are very knowledgeable about what I need. I would highly recommend Ascendum Machinery to anyone and everyone.
5.05 Cricket Jolly
It's really easy to do business with them.
5.05 Verified Buyer
They do good work. I'm happy with them.
5.05 Glenn McGrady
I have been working with Ascendum and the same guys there for years now. It is an absolute pleasure working with them. My most recent service was diagnosed quickly and fixed even quicker with 100% accuracy. I have a ball when I walk into the place. Mike at the counter is a hoot. The service technician, William, is amazing at what he does. He is very knowledgeable about his work and is hilarious. Randy, their office guy is phenomenal. I mean, I actually look forward to going to Ascendum because it's like walking into Cheers. All of those guys are the best of the best.
5.05 Willy Clemmons
Ascendum is the only place that seems to always have what we need in stock. Other places can be hit or miss.
5.05 Doug Wilcox
They have a great selection of parts and service options. I deal with Mike there and he just the best of the best. He will go out of his way to make sure you're getting the best deal and it is accurate.
5.05 Allen Zipperer
They were excellent. It was a great experience. I didn't have any issues, I'm very happy.
5.05 Verified Buyer
The service went great and everything was clear.
5.05 Verified Buyer
Ascendum always has what we need available. They are the best around and the staff is knowledgeable. It is a joy when I make a trip to Ascendum. I know everything is in good hands when I work with them.
5.05 Verified Buyer
Ascendum is very responsive when we call or need a service completed. The technicians do great work and are knowledgeable about what they are doing.
5.05 Shaun Joyner
The salesman was amazing. You know how a lot of places harass you to get you to buy their stuff? I'm so happy he wasn't like that. He didn't pester me one bit. He did check in and stay in touch every once in a while, but he answered all my questions, kept in touch respectfully, and wasn't annoying. The equipment itself is great too.
5.05 Verified Buyer
Ascendum is always doing a great job. They help us out all the time and I love my new purchase.
5.05 Mark Howard
Ascendum has the right pricing and an excellent staff. I already recommend them to anyone with a problem, because I know Ascendum will take great care of them.
5.05 Verified Buyer
Ascendum has the best availability of parts. Their staff is amazing and they make it easy to do business with them.
5.05 Verified Buyer
Ascendum has a very knowledgeable staff. They are always doing a great job. I really like doing business with them.
5.05 Verified Buyer
Ascendum got us the part we needed quickly and their equipment is reliable. I love doing business with them.
5.05 Jeremy Holbrook
I think they're awesome. They're very communicative and there when I need them to be.
5.05 Wayne Severance
I recommend Ascendum to everyone possible. I love Volvo equipment and the company has been treating us well since the 70's.
5.05 Brian Jackson
I love doing business with Ascendum. Customer service is very important to me and they have the absolute best out there. Their follow-up and follow through is astonishingly quick.
5.05 Verified Buyer
Ascendum is always there when we need them. They do great work for us.
5.05 Verified Buyer
We have been doing business with Ascendum for over 10 years now. They are top notch in every aspect a company can be.
5.05 Verified Buyer
They are easy to work with and helpful when we need them.
5.05 Curtis Keplin
They're very good, the guys here love working with them. We're pretty satisfied with the service we got.
5.05 Verified Buyer
The ease of doing business with Ascendum is above the rest. Their parts are durable and the technicians are very knowledgeable.
5.05 Verified Buyer
We love working with them. They always take good care of us.
5.05 Verified Buyer
Billy Price at Ascendum is wonderful. He is the most helpful guy you will come across. He always helps us out and seems happy to do so. It's nice to have such a reliable source for all our needs.
5.05 David Matthews
We have never had any issues with Ascendum Machinery. They are always friendly and knowledgeable.
5.05 Daniel Murray
The technician Ascendum sent out was great. He knew what he was doing and did it with accuracy.
5.05 Verified Buyer
They are always good, have great service, and are responsive.
5.05 Verified Buyer
The equipment is durable and they a have great sales team.
5.05 Verified Buyer
I've got no complaints. They have the parts we need.
5.05 Delory Henry
I was having trouble figuring out what was wrong with my machine. Ascendum's service technician figured it out in about five minutes and had it fixed in thirty.
5.05 Brandi Walters
Ascendum is a pleasure to do business with. Everything we receive is correct and prompt. We have been doing business with Ascendum for years and we won't stop until they do.
5.05 Kevin McCally
Ascendum has a friendly staff and is conveniently located.
5.05 Verified Buyer
Ascendum has a wonderful team working for them.
5.05 Verified Buyer
Everything is always great when we do business with Ascendum.
5.05 Verified Buyer
Ascendum has the best service and parts technicians. My guys love working with them. I love everything about Ascendum, they have helped us out of tough spots.
5.05 Verified Buyer
They do good work on the equipment, and they work quickly.
5.05 Verified Buyer
I recall having a good experience with Ascendum. We had no complaints.
5.05 Verified Buyer
I always recommend them. I've never had any issues with Ascendum.
5.05 Verified Buyer
I already recommend Ascendum Machinery to everyone I know. They do the best work.
5.05 Verified Buyer
The staff is knowledgeable and helpful.
5.05 Tim Gosnell
Ascendum's road mechanic, Jeremy, is the best of the best. He always takes care of all my needs. The whole crew is great. The parts technician, Patrick, is wonderful. They have the best service around.
5.05 Verified Buyer
We never have any issues with Ascendum. They are on the ball when it comes to parts.
5.05 Verified Buyer
Ascendum is a blessing to have around. They are the best at what they do. I always get a callback and the technicians show up promptly.
5.05 Mike Williams
They are good people and I have never had any issues with them.
5.05 Jared Brenaman
Ascendum always takes the best care of us. Every issue we have is promptly taken care of. They are just an all-around great company to do business with.
5.05 Verified Buyer
They are a fantastic company. Ascendum is always there when we need them.
5.05 Anthony Giorvdano
Ascendum's sales team stands above the rest. Chance Harwood is the best of the best. He always makes sure I am taken care of with accuracy and knowledge. Overall, Ascendum does an amazing job.
5.05 Chris Gietzen
I do recommend them all the time, actually. Parts and service are both great to work with. I haven't had any issues with them.
5.05 Verified Buyer
5.05 Verified Buyer
Where they're located is perfect for me.
5.05 John Anderson
I've been dealing with the same guy over there for quite some time. The service work and the parts department are excellent.
5.05 Timothy Norris
Donny Lacroix is the best thing guy Ascendum Machinery has. That man is top-notch. You don't get a better salesman than Donny. I tell you what, that man is a special salesman. He checks on me, he calls me, if I need a part he'll bring the damn thing to me. He's excellent. I call Donny and get whatever I need, boom! and it's here. He texted me Christmas Day and wished me and my family a happy Christmas, same on Thanksgiving. If that man wants a raise to stay with y'all you'd best damn give it to him. I had a problem with a machine on a Saturday and I called him and he answered the phone and helped give me advice to fix it. On a Saturday! And he's a salesman! I cannot speak any more highly of that man. He's 100%, he's top-notch.
5.05 Ronnie Hicks
Ascendum always gets our parts to us quickly. Their staff is knowledgeable and responsive. I have not had any issues with them.
5.05 Verified Buyer
We're happy with Ascendum.
5.05 Verified Buyer
Ascendum is the best around. They always have everything in stock and the technicians are very knowledgeable.
5.05 Shawn Arber
They make working with them easy and the service department is fantastic.
5.05 Verified Buyer
Ascendum is always easy to work with.
5.05 Verified Buyer
5.05 Mark Watson
They're quick and responsive. The service and the communication are both good.
5.05 Matt McLocklin
I have never had any issues when working with Ascendum.
5.05 Verified Buyer
Ascendum always has the parts we need in stock and we receive them quickly.
5.05 James Goble
I use Ascendum strictly for Volvo parts so I can't speak to anything but that. It was a good experience overall. Just like everybody else, pricing could be better. For Volvo parts, I would definitely recommend Ascendum though.
5.05 Carrie M.
When we need parts, Ascendum is always there for us.
5.05 Jimmy Mckinny
5.05 Verified Buyer
The Volvo I got has been great. Everything has been good so far.
5.05 Amanda M.
There were no issues at all when they came out. We've tried to find people to work on this machine before and Ascendum has always been the best to go to for what we need.
5.05 John Freeman
They have excellent customer service.
5.05 Lou Giannattafio
Ascendum always has the parts we need in stock. The parts technicians are a breeze to deal with. They offer amazing service and respond when we call.
5.05 Greg Hill
I've never run into any troubles working with them, they always follow through and do what they say they will for me.
5.05 Russ H
Ascendum has been great to work with. We have no complaints.
5.05 Verified Buyer
The reason I say I would highly recommend is due to my experiences working with my salesman, Steven Sowards.
5.05 Verified Buyer
They are always there to help when we need them.
5.05 Verified Buyer
I would highly recommend Ascendum. I'm very happy with their service.
5.05 Verified Buyer
I typically get great overall service with them.
5.05 Verified Buyer
They are the only Volvo dealer close to us. I like the convenience of their parts department.
5.05 Bobby Brittain
Steve Brown is the man. I would highly recommend him to anybody. He's an outstanding employee. Tell him that Bobby rated him a minus 0. (He specified he is just teasing with that minus 0 comment but emphasized he'd like Steve to know he said that as a joke) It's a wonderful experience all the way around. It's just an outstanding company, good equipment, quality equipment. The sales team is just outstanding.
5.05 Charlie Hughes
If anyone has Volvo equipment, Ascendum is the best place to go.
5.05 Verified Buyer
The main guy, Jason, who I deal with is the best of the best. He always makes sure I get what I need and can make a bad day better.
5.05 Verified Buyer
My parts guy, Landon, does a great job for me.
5.05 Woody Folsom
Ascendum does a wonderful job.
5.05 Marcus Rutherford
Mike is probably the best in the country. You won't find a more knowledgeable parts guy than Mike. Without him you'd need three other people to replace what he does. He knows every part and doesn't need to look anything up. He probably saves the company tons of money in labor alone.
5.05 Mark Bradley
I have no complaints at all with Ascendum. The service was great!
5.05 Scott Schneider
We have a great working relationship with Ascendum. The staff is amazing and their loaders are dependable.
5.05 Verified Buyer
Ascendum did everything I asked of them with ease. I would like to think they would for anyone else.
5.05 Verified Buyer
Ascendum always is at the top of the game.
5.05 Troy Reese
They're excellent. I get great service with Ascendum.
5.05 Allen Lemasters
The guys are really nice on the phone. They had what I was needed and provided me all the information I needed for the oil. I even ended up needing to go back and had a good experience.
5.05 Carla Anderson
They always do a good job for us. I've never had any issues.
5.05 Verified Buyer
Anytime I need anything, they are always there to help me out. They're outstanding! If anyone needs a Volvo-anything, go to Ascendum. It would take very little to kick Caterpillar and John Deere out of this market area within a year or two, no doubt if they got a little more aggressive and stayed consistent with it. Quite literally, they can take over the market. Traditionally, I used to be a Caterpillar user but Volvo goes way ahead of them. I recommend Ascendum and Volvo equipment to anyone I can. I love Ascendum.
5.05 Verified Buyer
It's all about people. The salesman, I wish I could remember his name, went above and beyond for us. He was very responsive.
5.05 Verified Buyer
Ascendum is a great company.
5.05 Verified Buyer
Ascendum has been nothing but great. They've been really easy to work with.
5.05 Keith Britt
Ascendum is always there to help when we need them.
5.05 Sam Broome
Ascendum does a great job with all of our needs.
5.05 Mike McKamery
The local branch I deal with is absolutely great. The equipment they provide is excellent.
5.05 Verified Buyer
They have good customer service. The employees are easy to work with.
5.05 Verified Buyer
They do a great job. Ascendum has the best selection of Volvo equipment and parts.
5.05 Paul Winters
I give Mike a call and tell him what I need and he gets it done. He's always been very knowledgeable and treats us right.
5.05 Verified Buyer
Ascendum has great response times. They always get us the correct part the first time.
5.05 Doug Wilkins
I like all aspects of their services. Their timeliness and responsiveness are above par.
5.05 Ruben Lopez
They do good best Volvo dealer in our area. They always have the parts we need available.
5.05 Otis Scott
They carry the brands we're looking for and do a great job.
5.05 Travis Smith
They get us what we need when we need it.
5.05 Verified Buyer
They always have great service when we visit Ascendum Machinery.
5.05 Verified Buyer
They have a great response time and the technicians are very knowledgeable.
5.05 Frank Hutchens
They are professional in all aspects.
5.05 Sarah Dunaway
Ascendum is very responsive and a reliable company to do business with.
5.05 Kayla Means
They corrected a mistake they made within hours. I was very happy about that. Luckily we are located right down the road from Ascendum.
5.05 Verified Buyer
They have excellent service.
5.05 Verified Buyer
They do great work and the rental worked as it should.
5.05 Chrystal Dodson
I actually recommended them to somebody yesterday, they're easy to get into contact with and I don't have any issues.
5.05 Steven Kincaid
Ascendum is knowledgeable and follows through on its promises.
5.05 Sabrina Tucker
I am always happy with their service.
5.05 Cori White
We have been using Ascendum for years now and they always are on top of all our needs.
5.05 Trey Smith
We don't use Ascendum very often, but when we do its always great.
5.05 Charles Swartz
I highly recommend Ascendum. They have taken care of our every need with ease. They really are on the ball.
5.05 Verified Buyer
The salesmen they have there are amazing. It keeps us coming back for years and years.
5.05 Mike Bowers
Ascendum is always easy to deal with and they get us our parts quickly.
5.05 Jesse Johnston
It was nice that they filled me in on the information I was missing with ease. I didn't have part numbers or anything. They still managed to get me the correct parts and materials I needed to complete the job. I highly recommend Ascendum
5.05 Darwin Clark
Ascendum is easy to do business with, providing quality machines promptly.
5.05 Justin Boone
Ascendum always has the parts we need available and a great shift.
5.05 Jesse Cook
Ascendum has always been very helpful when we call. They are very friendly and get the parts we need to us quickly. We have always had great experiences at Ascendum.
5.05 Verified Buyer
Everything goes well when we visit Ascendum.
5.05 Billy Mimms
Ascendum provides great customer service. Mike in parts at the Chattanooga branch does a great job.
5.05 Verified Buyer
They have been taking great care of us for years now. My guys love working with them. I haven't had any issues with communication about parts, service, or invoicing.
5.05 Robert Parker
Ascendum provides great customer service.
5.05 Skyler Hickman
It was the easiest process we have ever had acquiring a new piece of equipment. They do a wonderful job at Ascendum.
5.05 Mary Conder
We have never had any issue with Ascendum. We need something and they get it to us quickly and accurately.
5.05 Verified Buyer
I would highly recommend Ascendum. They have great service.
5.05 Verified Buyer
The purchasing and repair processes at Ascendum are seamless.
5.05 Patt Murphy
They make a good truck, the only thing is the pricing. But Volvo makes a good truck, you pay for what you get.
5.05 Verified Buyer
Everything has always been wonderful.
5.05 Vann Cauley
They have an amazing staff and the parts to match.
5.05 Paine Gily
Ascendum provides great customer service and quality machines.
5.05 Verified Buyer
They are knowledgeable and the sales team is really good.
5.05 Verified Buyer
We have never had any problems with Ascendum. They do great work.
5.05 John Fogle
5.05 Deonca Mevens
Ascendum is always AWESOME! Everything they do is wonderful.
5.05 Tommy Abell
Wes and Matt are both really good guys to work with. They always make sure I'm well taken care of. Also, the new general manager is doing a great job. Ascendum is a great company to do business with.
5.05 Daniel Price
We just like them as a company overall.
5.05 Nick Dull
All of my experiences have always included very courteous, respectful and knowledgeable gentlemen at Ascendum.
5.05 Will Mallard
Ascendum provides great customer service with prompt response times.
5.05 Verified Buyer
It is always a seamless experience with Ascendum Machinery.
5.05 Verified Buyer
We were happy.
5.05 Verified Buyer
The sales team was easy to deal with. We bought two machines from them. They came in at the end of last week, which seemed really fast. My guys have not been able to use the equipment yet. I am sure it will be very nice when they do.
5.05 Alayna Bell
We have had great service when we need a part or anything fixed last minute. I think they do great work and we will continue to use them.
5.05 Verified Buyer
They are great across the board. I highly recommend them because they take care of us like family.
5.05 Andrew Maggard
If someone needs help with a Volvo, I would highly recommend Ascendum. We have other brand machines as well, but when we need Volvo help, they are always there.
5.05 Larry Kirby
The guys down there at the Chattanooga branch are phenomenal. They always help us when we need it.
5.05 Nick Jenkins
My mechanics love doing business with them. We have only had one hiccup with Ascendum but they fixed the issue right away. Everything I hear and see is always wonderful. I would recommend them.
5.05 Jesse Gray
Steve Brown over at Ascendum was very helpful and kind. It is hard to find good salesmen now a days. This was our first time purchase with Ascendum. We will be returning. They do much better business than others.
5.05 Daniel Allen
They have amazing service. I mean they are just the best in business. Everything from repairs to rentals is always an ease to handle with Ascendum.
5.05 Joshua Gragg
When I call they always take care of my every need with care and expertise.
5.05 Jason Meyers
The tech guys are really good as well as the sales reps. They're good overall. Always helpful and willing to provide clarification when we ask.
5.05 Verified Buyer
They do great work and the technician who helped us was actually able to fix the problem.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
We have never had any issues with Ascendum, we work very closely with them.
5.05 Verified Buyer
We haven't had any troubles with Ascendum. My guys like them. I don't usually deal with them directly but when I do, it's always great.
5.05 Verified Buyer
They do quality work.
5.05 Lauren Belt
Ascendum always has a technician out when we need. They always do a great job and are super responsive. We have been pleasantly surprised by the level of service.
5.05 Verified Buyer
They have always been great to work with.
5.05 Verified Buyer
We always have a good experience with Ascendum.
5.05 Sam Truan
Their response times are wonderful and they know what they're doing.
5.05 Alex Rodriguez
I will always recommend Ascendum. They do a fantastic job on all fronts.
5.05 Becky F
They fix what we need fixed in a timely manner.
5.05 Verified Buyer
They have always been a good company to work with. We will continue to work with them.
5.05 Darren Brown
They always have dependable equipment. We have not been able to use the equipment since we bought it. The holidays and the weather have not allowed us to. I am confident in Ascendum that it will be perfect as always.
5.05 Mike Winkler
We've been a customer for 25 or so years.We've had anywhere from large loaders to small loaders, whatever we request, they supply a quote and follow up with us. I've got that monitoring system they offer, and they send an email periodically with where we stand and when the next service is and it makes things easy.
5.05 Keith Cellers
They do a real good job. I've got no complaints.
5.05 Clark Boehm
He was a newer parts guy but he really tried and that's all I ask. As long as I get what I need and the right parts at the end of the day, that's the main thing. I love my Volvo and it's still being doing me good. I was just using it this morning and it took care of plenty of snow.
5.05 Dan Johnson
They've been good every time I've called so far.
5.05 Scott Waycaster
They've got the parts we need and they're easy to work with.
5.05 Verified Buyer
It's easy to order and we receive our shipments quickly.
5.05 Ashley Moon
No main reason really other than feeling they deserved a 5 rating on all above questions. There were no issues.
5.05 Verified Buyer
They've been good to work with so far from what I've dealt with.
5.05 Rich M.
Their overall customer service impresses me the most.
5.05 Terry Stevens
It's easy to do with business with Ascendum,I told them what I wanted over the phone, I ordered it and it was here. Very simple and quick.
5.05 Verified Buyer
They provide quality service work.
5.05 Danny Spiers
They always provide good service
5.05 Phillip Lucas
They have good service.
5.05 Jacob B.
It's easy to order parts from Ascendum. They have what we need in the moment.
5.05 Eric Ingold
It's always super simple to do whatever we need to get done with them
5.05 Verified Buyer
The equipment is good quality.
5.05 Verified Buyer
They always have what we need in stock.
5.05 Mike Nelson
They have great communication and are easy to work with.
5.05 Suzanne Huntley
Ascendum is easy to do business with and we haven't had any issues.
5.05 Makia Buchanan
They make the buying process simple and my machine has worked exactly as it should.
5.05 Matt Hoft
They have good availability.
5.05 Gary Wood
They're good people to deal with.
5.05 Verified Buyer
I've been dealing with Paul for years. He's good." "They're courteous and kind. A good company, overall, to deal with.
5.05 Verified Buyer
Volvo is very proud of their equipment. Sometimes the prices are high, but that is everywhere right now. They are cheaper than Komatsu and it's impossible to find parts for our Komatsu. I will be switching to only Volvo when I can afford to make the change. I think the Chattanooga branch does a phenomenal job and taking care of all my needs.
5.05 Shirley Naukam
Dealing with the parts department is always a breeze. Any part we need, we have it very quickly. They go above and beyond.
5.05 Roy Bailey
I haven't had any issues. Ascendum does a great job and I have recommend them for years.
5.05 Nathan McCarter
They always take care of ordering the parts for me when I stop by. The staff is great and I only run Volvo equipment.
5.05 Jamie Miles
They're just easy to deal with.
5.05 Visar Luzha
They're great to work with. They're machines are great quality and the staff are always helpfu.
5.05 Verified Buyer
They were quick to answer my questions and quick to get me a quote.
5.05 David W.
I've never had a bad experience with Ascendum.
5.05 Randy Lawson
They're just really helpful. They bend over backwards to get me going. If, for some reason, they're unable to help with something, they do their best to redirect me and make sure I still get helped.They're Public Relations and Customer Service is better than anybody I've dealt with for machinery.
5.05 Verified Buyer
It's always a good experience when purchasing parts from them.
5.05 Ricky Maxwell
They've been very good to me. They're good guys.
5.05 Fred Gravley
They've always treated me well
5.05 Joy Passmore
They've always been very helpful with everything
5.05 Verified Buyer
Everything has been good and "Keep it up
5.05 Verified Buyer
They do a good job of getting me what I need.
5.05 Verified Buyer
We have used them for years and it's always an easy experience.
5.05 Sean Smith
They have a specific brand we carry.
5.05 Verified Buyer
I did an overnight delivery and paid for the overnight delivery but it took 4 days to get to me. Everything else was good with Ascendum though. The only thing is, I'm from North Dakota and sometimes when I call from Dickenson to Fargo, the phone call gets transferred to a lady's personal phone number. It's very weird. That's the only thing I think should get fixed.
5.05 Brian Gatehouse
They have good support and service.
5.05 Vann Robeson
I had a real good experience with them and will do business with them again.
5.05 Verified Buyer
They do quality service work.
5.05 Verified Buyer
They are our only option around our area. I am not upset though because they always take great care of us.
5.05 Brandon Fox
Everything is always good with Ascendum.
5.05 Verified Buyer
We never have any problems with Ascendum. We don't use them often but when we do it is a wonderful experience. Those guys over there really know what they are doing and are good at doing it.
5.05 Craig Wilson
They did a real good job. I'm always pleased with the work that they do.
5.05 Verified Buyer
The machines are good quality and the rental process is simple.
5.05 Michael (Willie) Hair
I'm very pleased with their services and will continue to use them.
5.05 Verified Buyer
I like the availability of parts.
5.05 Verified Buyer
They have good service.
5.05 Al Morton
Might take a day or two to get what I need, but it is always right and the service guys are very helpful.
5.05 Verified Buyer
They're great to work with. They're very helpful, knowledgeable, and the parts are great quality.
5.05 Verified Buyer
They treated us with care and the equipment works well and is very dependable.
5.05 Verified Buyer
Everything has been great. I'm very pleased with the employees and the level of service I've received.
5.05 Angel Perez
The biggest thing I look for in a company is how knowledgeable and friendly the staff is when I'm buying something. Ascendum has that. They always tend to my needs. When I call and order parts, they are always willing to help and give me the parts I need. Also, the deliveries come in a timely manner. Those are the qualities I look for the most to make sure I'm being treated equally and not ignored. Overall, they are great to work with and make it easy.
5.05 Verified Buyer
We really depend on them and they always come through for us.
5.05 Tyler Smette
Tyler is the best part guy around. I wish they would get more stores. John Deer is taking over. I have to drive 300 miles to get to the store.
5.05 Michael C.
They're great guys that work there. They take the time to help me out.
5.05 Timurlan Aitaly
The technicians are professional and easy to work with.
5.05 Josh Hammond
I like the sales rep, He was good to work with.
5.05 Robert Sitton
They do great work and are transparent with me from to start to finish. Also, very friendly and easy to work with.
5.05 Bryon Luther
They are very easy to deal with.
5.05 Verified Buyer
They do well and are responsive.
5.05 Will Anderson
They do a great job getting us the specialized parts that we need.
5.05 Tounia Stein
We have had no issues with ordering or getting our order. I like the ease of efficiency.
5.05 Verified Buyer
They always do a great job for us.
5.05 Verified Buyer
We've never had any issues ordering from them.
5.05 Verified Buyer
Everything always goes seamlessly with Ascendum. They are very responsive and have a great operation.
5.05 Verified Buyer
They have been doing great work. They used to not be as responsive but they have improved tremendously over the years.
5.05 Danny Allen
They are easy to work with, and they have taken good care of me and my needs, and the equipment works the way it should. I have recommended them to others.
5.05 Verified Buyer
They always have amazing service.
5.05 Verified Buyer
They keep our machines running.
5.05 Hank Kirkpatrick
They stay in communication consistently. We have services preformed by Ascendum so often because they are significantly above the rest.
5.05 Verified Buyer
They get the parts to us quickly, and they do a good job.
5.05 Verified Buyer
It is simple to order parts from Ascendum.
5.05 David Wright
Ascendum provides us with great customer service.
5.05 Woody Folsom
You all are pretty great and got the job done quickly.
5.05 Verified Buyer
THEY ARE AMAZING!! I love doing business with them. Everything is always seamless and they are some of the friendliest people you will meet.
5.05 Krystal Littlejohn
You are the only place to get parts from in our area.
5.05 Verified Buyer
They do a great job of getting me the parts that I need.
5.05 Verified Buyer
They do great work, its always a breeze to work with Ascendum. The rental equipment is reliable and sharp.
5.05 Verified Buyer
They did a good job.
5.05 Verified Buyer
They do excellent work.
5.05 Shane McIntyre
5.05 Hector Sanchez
I like the parts availability and they have good service.
5.05 Verified Buyer
Ascendum takes care of all of our needs in a timely manner. They always answer when we call.
5.05 Bill Stafford
They have great experience and know what they are doing. Mike Brown always takes care of us and he is outstanding. He has been our guy for years now, I don't know what we would do without him.
5.05 James Anderson
They do a great job and I've never had any issues.
5.05 Verified Buyer
We have been doing business with them for awhile and they do a phenomenal job with everything.
5.05 Larry Godfrey
They are always going above and beyond to make sure we have what we need.
5.05 Verified Buyer
They have always taken care of us and our needs. It is an enjoyable visit to the local branch because everyone is very nice and helpful.
5.05 Verified Buyer
They always take care of our needs and are very dependable.
5.05 Verified Buyer
We are very happy with Ascendum. They always have what we need in stock and the service is amazing.
5.05 Dana Haeck
They have great overall service. The prices are great and we love our new piece of equipment!
5.05 Randy Keep
We like the availability of their parts.
5.05 Verified Buyer
They are always amazing to work with.
5.05 Verified Buyer
5.05 Verified Buyer
They did a good job with our machine.
5.05 Verified Buyer
We don't use them often but when we do it is always an ease.
5.05 Alexis Mills
They completed the service work quickly and were able to resolve the issue we were having.
5.05 Johnny Graham
We've never ran into any problems while working with Ascendum Machinery. They're doing great!
5.05 Verified Buyer
They call to check up on us and see if we are needing anything or experiencing any issues. The technicians over there do great work and the customer service is phenomenal.
5.05 Jeff Davis
I've never had any issues with them. All the guys are easy to work with and if there was ever a situation when a part was not in stock, they are super quick to get it in stock for you.
5.05 Verified Buyer
They were very quick coming in and replacing what we needed. It was a small task but they got it done.
5.05 Verified Buyer
They did everything just fine. I would highly recommend them to people.
5.05 Verified Buyer
They get us the parts we need.
5.05 Tyler McMahan
5.05 Verified Buyer
They provide good customer service and it's easy to order parts.
5.05 Zach Sforzo
We have a lot of equipment from you from the past five years. I think you offer one of the top products on the market for off-road vehicles.
5.05 Kyle Ward
They know our machines inside and out. We have been using Ascendum for years. They do wonderful work and I will continue to recommend them.
5.05 Tandy Barrett
They are easy to work with and we never experience any problems with them. They are good people.
5.05 Amanda Pierson
Their parts department is awesome. Tauriel Laws always takes amazing care of us. He is very knowledgeable and just an all around good guy. The company always has what we need when we need it.
5.05 Clay Cartee
They are prompt and have good customer service.
5.05 Billy Wray
Part and service are great. Chance the salesman is helpful and always gets the answer to my questions. I think Chance is top-notch.
5.05 Verified Buyer
The service manager is easy to deal with and knowledgeable.
5.05 Verified Buyer
Kyle is awesome! He always takes the best care of us. I call him up and he is right there when we need him. He is a great person to work with and know.
5.05 Tracy Kimbll
They provided timely service.
5.05 Verified Buyer
Good working relationship for 15-20 years now, they always have what we need when we need it.
5.05 Verified Buyer
In a heartbeat, I would recommend them. They're the best Volvo dealer in the country. I wouldn't still be doing business with them if we weren't satisfied.
5.05 Verified Buyer
We have never had any problems with Kelbe ever. They are a great company to do business with.
5.05 Verified Buyer
They are a good company, and I have no complaints. It's always a good experience when we do business with them.
5.05 Verified Buyer
If anyone needs Volvo equipment, Ascendum is the best place to go to.
5.05 Katie Johnson
A lot of parts you have in stock that others do not.
5.05 Kenny Brown
I have recommended everyone I know in this area to use Ascendum. They always do amazing work and get the parts we need when we need them.
5.05 Austin Miller
We like using them, they always have everything we need. The staff is very friendly and helpful.
5.05 Dan Tarr
The parts guy, Christopher, was excellent to work with. He helped us out tremendously and was very knowledgeable.
5.05 Norberto Gonzalez
I like the ease of ordering with them.
5.05 Verified Buyer
Everybody at Ascendum is great and I know they have to make money but sometimes they're very expensive to purchase from. I called the other day to get a radiator for a roller from Leeboy for over 300% of the retail price somewhere else. I bought the radiator from another dealership from the same place they get it from and got it for only $600.
5.05 David Crotts
When I ask for something I get it right way. It was a great pleasure working with them.
5.05 Adam Cox
I like the quality of the work.
5.05 Verified Buyer
5.05 Shawn Martin
The ease of ordering parts from Ascendum is phenomenal.
5.05 Brian Mathews
I like the people they are knowledgable and seem to know what they are doing.
5.05 Verified Buyer
Because of what I said in the survey.
5.05 Cameron Lawing
The personnel are great people.
5.05 Verified Buyer
The mechanics do a good job, and it's always a good experience when we work with them.
5.05 Marcus Kirby
The parts guy is knowledgeable. I call and tell him what I am looking for and he always knows what I need.
5.05 Verified Buyer
The availability is mainly up to what we need specifically when it comes to the parts and if they don't have it in stock, we get it the next day. Now, unless it's a major engine part, it does take longer to receive but we understand you guys aren't able to hold everything at one time. When it comes to the pricing, it is what it is. Overall though, the customer service is great and they answer all the questions I need.
5.05 Chris Elkins
They are a good vendor to do business with, and they do a good job when they work on our equipment.
5.05 Trinity Byrd
They get us what we need and they get them to us on time.
5.05 Verified Buyer
They are very responsive to servicing our equipment. It causes us to not have down time in our services. They always fix it right the first time.
5.05 David Lucas
I like working with Ascendum because it's very easy and everyone is knowledgeable on the parts.
5.05 Verified Buyer
They always preform amazing work and fix the problem the first time around.
5.05 Verified Buyer
We are happy with everything they do for our company.
5.05 Mark Wyatt
The service crew is amazing to work with. Volvo is an excellent equipment and I wish they had more of them just because you could never have enough of Volvo.
5.05 Allen Vaughn
The technician Van was amazing! He did such a great job, he was super personable, and knowledgeable. He got us up and running very quickly and was a pleasure to work with. I can not remember his last name. Everyone deserves service from Van because he is absolutely wonderful.
5.05 Chad Noel
5.05 Derek Partridge
5.05 David Lyles
They are easy to get to. The guys are on the spot. They always get what we need with no issues.
5.05 Greg Hill
They fixed my problem.
5.05 Verified Buyer
We have never had any issues with Ascendum.
5.05 Verified Buyer
They have always treated us well and have what we need when we need it.
5.05 Wayne Lingerfeldt
They provide good service.
5.05 Art Perez
5.05 Verified Buyer
I love doing business with you guys".
5.05 Jamie Steen
They have been helpful to me. I needed service work done and they came out and worked on the machine. They even worked with me to set up a payment plan.
5.05 Verified Buyer
They're website is easy to navigate and they always send us the correct parts.
5.05 Verified Buyer
They have authorized parts.
5.05 Amanda Burr
Overall you guys are great to work with".
5.05 Verified Buyer
They get me my parts when I need them.
5.05 Verified Buyer
They try to get what I need, they do research. That's pretty much it.
5.05 Ron Bubendorf
5.05 Jeremy Tyndall
They do a good job, and the technicians do a good job on the equipment.
5.05 Mark Fielding
They are good people, and the communication is great.
5.05 Ronald Hall
5.05 Verified Buyer
They have been great in the past and have not had any issues
5.05 Verified Buyer
Everything was great".
5.05 Dave Mulhollem
They treat me well and have good quality equipment.
5.05 Verified Buyer
They got us what we needed quickly.
5.05 Cameron Thomas
5.05 Verified Buyer
We have never had any issues with Ascendum. I would highly recommend them.
5.05 Danny Riedel
You guys are easy to work with".
5.05 Doug Wilkins
I like the leadership. Everyone I have dealt with has been helpful and amazingand always has bent over backward for us. Dwayne from the service department is always informative & keeps me up to date anytime there are issues. Mill Penny needs recognitionbecause even though we only have two pieces of equipmenthe treats us like we are just as important as a company thathas fifty.
5.05 John Oxentine
The service impresses me the most at Ascendum.
5.05 Verified Buyer
They are a good vendor, and they had the parts in stock.
5.05 Jeff Waycaster
I was very satisfied by the availability of parts and the knowledge of the technician.
5.05 Blake Smith
I like dealing with Philip in parts. He is always good to work with.
5.05 Verified Buyer
We call them, tell them what we've got, and they are quick to respond to our needs.
5.05 Tony Godwin
You guys find parts for our equiptment that is hard to find.
5.05 Verified Buyer
They have the best service and always take care of my needs.
5.05 Tonya Landreth
Their customer service team is always available. They go above and beyond to make sure we get our parts in a timely manner.
5.05 Verified Buyer
They're fast at what they do with the delivery and answering phone calls.
5.05 Sean Sims
I have rented from them for years and also sold some equipment for them. They always take care of me.
5.05 Ruben Lopez
We have been buying Volvo wheel loaders for 18 years. They work well and are very tough. When we need to get parts they are always truthful.
5.05 Gary Abernathy
5.05 Verified Buyer
They are close to us. They are also very prompt.
5.05 Verified Buyer
That is how I feel they treated me.
5.05 Jacob Lewis
Have used their services for generations, and it's always a good experience. They are easy to work with and I will continue to use them to do business with them.
5.05 Matt Shipp
Ascendum is easy to work with and they get the parts to me in a timely manner. They also are flexible when working with me on pricing.
5.05 Casey Black
You guys are great, if anyone I knew had a Volvo I'd send them to Ascendum".
5.05 Daniele Hafner
We have never had any issues using Ascendum. The location is great and the staff is even better!
5.05 Verified Buyer
They have everything.
5.05 Verified Buyer
They are the only Volvo company nearby me and they have what we need.
5.05 Don Nelson
They have a good motor and are affordable.
5.05 Dwayne Muse
They are always doing a great job! Customer service and the Parts Department are very knowledgeable and most importantly, helpful with a smile.
5.05 Trent Jay
They always do great in their parts and service departments. I have never had any problems.
5.05 Verified Buyer
They are easy to do business with and their service techs are phenomenal at showing up in a timely manner.
5.05 Lamar Gee
They give me excellent service every time".
5.05 Verified Buyer
They have good equipment and provide good service.
5.05 Terry Jones
I really like the equipment and you have done a really good job with your service.
5.05 Scott Schneider
Usually very easy to work with".
5.05 Roger D
They are very nice and knowledgeable about what they do. They always get the job done.
5.05 Chris Lemk
Everything has gone well so far".
5.05 Ken R.
They are very knowledgeable, the prices are very reasonable and they're prompt. They do what they're going to do when they say they're going to do it.
5.05 James Steed
They have some good employees who work in the parts department, and they usually have the parts already in stock.
5.05 Curtis Bryant
I have a good relationship with us. I like they have always been good to us.
5.05 John Enmtovic
Anytime they call they come right away.
5.05 Verified Buyer
The man who works with the parts was great!
5.05 Verified Buyer
They provide quick service.
5.05 Rudy Still
They're courteous, they had the stuff I need and they're easy to work with.
5.05 Braden T.
Their prices impress me the most when it comes to the parts.
5.05 Nicole Redding
The service work we needed
5.05 Caycee Barnette
The counter staff are responsive and knowledgeable.
5.05 John Phillips
I think they have good equipment. Keith always does a good job for us.
5.05 Josh Cockerhan
We are very satisfied with the parts that we get from you guys".
5.05 Spencer Brown
Mike Brown makes everything easy. I like that he is very energetic and helpful.
5.05 Larry Smith
They've been great. I've never had any issues. They
5.05 Rick Roberts
The sales team is great".
5.05 Darwin Clark
The guys that I deal with are good guys and are friendly and pretty knowledgeable.
5.05 Doug Phillips
The sales team is always great".
5.05 Bill Wzorek
You are the only ones I can go to. When we have an issue you all always make sure and fix it.
5.05 Ronnie McClendon
Service to me is everything. I never had an issue ordering parts and they are well knowledgable.
5.05 Benjamin Godley
I reccomend Ascendum all the time".
5.05 Mark Cochcroft
5.05 David Goodwin
They provide excellent service they always call me back. I think they are good people.
5.05 Derek Dent
Overall you guys are great".
5.05 Terry Upchurch
We always get good service with them. I've never had any issues.
5.05 Tony Berdette
Nikey the service manager has been working in the industry for 15- 20 years. He handles everything tremendously well. Anytime I need to call him he can figure out the problem with my equipment quickly. He always sends a mechanic over and my machine has never been down for more than two days. The last time they came out and worked on my machine they had it up and running in less than 22 hours.
5.05 TJ Smith
The sales man I worked with was great.
5.05 Randy Higgins
I've been with Ascendum for a long time now, everything runs smoothly and is going well".
5.05 Cameron White
5.05 Adam Rhyne
We've worked with you guys for a long time, I'm very likely to recommend Ascendum".
5.05 Verified Buyer
You guys are great".
5.05 brooke hall
We like they are always quick to respond.
5.05 Cindy Ferrell
Ascendum's parts personnel were very understanding of the fact that I did not exactly know what I was calling about and helped me locate the correct part.
5.05 Jimmy Nunnery
They have been great. I am always pleased with anyone who works for Ascendum.
5.05 Mike Sager
My salesman, Billy Price, takes great care of me. They provide good services.
5.05 Brandon Daniels
My sales representative is great, he is always on top of what I need".
5.05 Jamie Polk
The customer service was great".
5.05 John Gribble
They have always treated me well, service work is timely, parts availability is great, I couldn't ask for anything more".
5.05 Andy King
I've been really happy with you guys and the customer service has been great".
5.05 Russell HIll
If they have a Volvo I will recommend you guys for sure".
5.05 Verified Buyer
They are a good company, and they have parts already in stock.
5.05 Tom Poteet
Everything was super easy when I bought my equipment. When I needed it serviced I made one phone call to get it fixed. The process was quick and easy.
5.05 Tony Hunter
very likely to recommend you guys, your company has a lot of clout and I appreciate the service I get".
5.05 Pat Tucker
5.05 Verified Buyer
They are a good vendor and I have no complaints or issues with them.
5.05 Ray Allen
The guys you have working up there are great".
5.05 Verified Buyer
I would highly recommend Ascendum".
5.05 Andrew Maggard
We are pretty satisfied with you guys".
5.05 Larry Kirby
They're true to their word and are very knowledgeable.
5.05 Karen Newport
They do a great job!
5.05 Mike Phillips
They're always on the ball and I get my parts quickly.
5.05 James Armstrong
You guys have done great".
5.05 Nicole Kondos
You guys always have what we need.
5.05 Charlie Hughes
They usually have what we need already in stock, they are easy to work with and they are just a good vendor to have the parts that we need.
5.05 Heather Phillips
You guys are always on top of things".
5.05 Vann Cauley
They have good people working for them.
5.05 Jamie Mintz
I recommend you guys every chance I get".
5.05 Vitaly Morozov
5.05 Verified Buyer
Everything went well and we're happy with our parts.
5.05 Billy Fleck
5.05 Matthew White
You guys are pretty easy to work with. I recommend Ascendum all the time".
5.05 Verified Buyer
The ease of working/ ordering parts from them, and that they have always been helpful.
5.05 Mark McGlothlin
I like how they are knowledgeable.
5.05 Mr. Red
The workers at Macon are quick to assist. They helped me get the service I needed for my excavator.
5.05 Jason Wyers
I like the equipment they have available for Volvo.
5.05 Brandon Green
We have used you guys for a long time and never have any issues".
5.05 Jason Bosch
5.05 Clay Clark
The guy who works in Greenville always helps me out and he is very knowledgeable.
5.05 Verified Buyer
I like they are not difficult & easy to work with.
5.05 Patt Murphy
The guy I deal with at the location closest to me, always makes me feel like it doesn't matter if I'm a large company or a small mom-and-pop shop they treat everyone the same. The customer service is great".
5.05 Kenneth Phillippie
Overall, they are great to work with".
5.05 Verified Buyer
When my customers need the parts this is the only place to get them.
5.05 Jason Bunn
5.05 Todd Moran
They're just responsive, they do good work.
5.05 Verified Buyer
I don't have any problems with them.
5.05 Kevin Hadaway
They do a good job.
5.05 Kelly Dukes
5.05 Verified Buyer
We have a good working relationship with them and I've never heard anything bad about them.
5.05 Verified Buyer
They get me what I need to keep my machines running.
5.05 Will Nelson
The service they provided was good and completed within a timely manner.
5.05 Verified Buyer
As long as I'm dealing with Donnie LeCroix its been good. I've known him a long time.
5.05 Warren Evans
Ascendum is great to deal with and we've never had any issues with them.
5.05 Sherry M
They are a good place to go.
5.05 Verified Buyer
They are honest and provide great service.
5.05 Chris Buchanan
They keep us up and running. Time is money and they save us time.
5.05 Rose De Jesus
Their work was very well done, and they are concise, accurate, and professional.
5.05 Daniel Keebler
I enjoy doing business with them.
5.05 Rebecca Andrews
They are friendly and detailed.
5.05 Johnny McMillian
They had the parts in stock, and they are a good vendor to work with.
5.05 Verified Buyer
It appears to have gone well
5.05 Larry Rownd
They've been very good.
5.05 Mike Adkins
Whenever I work with them they give me great service.
5.05 Bill Kusiak
If you need a proprietary Volvo part, that's where you go to get it.
5.05 Verified Buyer
It took a little longer than what was scheduled for the service work to be done but overall, they completed the job correctly.
5.05 Michael Benjamin
They typically have units on site, and everything was ready for pickup right away. They are a very respectable company.
5.05 Verified Buyer
They do good for us.
5.05 Jean Fullenkamp
The Piedmont office has treated me right, and always gets what I need. They are a good bunch down there. I have no complaints with my dealings with them.
5.05 Steve Scherer
Mike in Chattanooga is a great and knowable guy. I would recommend him to anyone.
5.05 John Heidt
They are usually okay".
5.05 Sheryl Suzanne
We have had no problem with getting the parts we need the very next day.
5.05 J Cruz
I already done it, I sent my friend".
5.05 John Scott
It was a good experience
5.05 Tim Stoddard
It's all been good experiences
5.05 Mike Fountain
They are very professional, they always get back with me, and they are very knowledgeable.
5.05 Scott Hudson
They have good customer service.
5.05 Shea Van Tyler
I've never had any problems with them. Everything has been good.
5.05 Hailey Best
They have been pleasant and we've always received the parts that we need.
5.05 Dewayne Worley
They are second to none. I'm always happy with my experience with them.
5.05 Shirley N
The gentleman was very helpful and got me the parts in a timely manner.
5.05 Carter Ferry
Everything worked out smoothly while working with Ascendum.
5.05 Eddie Atwood
They have great communication and my salesmen is wonderful.
5.05 Verified Buyer
The equipment got here in a timely manner and the man made sure to bring the equipment inside for us.
5.05 Verified Buyer
They give overall fantastic service.
5.05 Eric Miller
Everything went fine, and they did all they could to help me get the machine I needed.
5.05 Anthony Allen
We would highly recommend Ascendum. Everything has been going very well with the Volvo.
5.05 David Dunn
Mike and Emily did a great job getting me the parts I needed.
5.05 Kevin Young
5.05 Kent Horob
5.05 Jason Peacock
They are our parts supplier and they get my parts when I need them.
5.05 Toby Mooring
I was in a bind and jumped right on it and helped me out. They have great customer service.
5.05 Verified Buyer
They do a good job. I've never had any issues.
5.05 Gary Wood
They have good communication and are quick to respond to my service calls.
5.05 Verified Buyer
I don't ever have any problems with them when I call.
5.05 Verified Buyer
They provide quality service work and are dependable.
5.05 Chris Gibbs
They do a really good job and are very helpful.
5.05 Verified Buyer
They get us taken care of.
5.05 Brian Brown
I have already recommended Ascendum to other people. The machines are better and more durable than the machines we've used in the past.
5.05 Sam Maier
They were quick, easy, and great to work with. I don't usually purchase equipment but the service was great.
5.05 Verified Buyer
They're just good people, they're friendly.
5.05 Verified Buyer
It's just the ease of ordering and getting quotes. They keep me updated via email.
5.05 Verified Buyer
They're the only one's that have Volvo Penta parts in my area.
5.05 Angie Picato
It was a quick turnaround on the service, and everything seems good.
5.05 Matt Ivey
They did exactly what we asked them to do.
5.05 Verified Buyer
They're prompt and they get the job done.
5.05 Jamie Miles
Ascendum is a great company to work with.
5.05 Laura Jones
Ascendum is easy to do business with and easy to contact. The contact is huge for us.
5.05 Verified Buyer
Ascendum operated as an extension through us on a repair for a customer. Everything went great and even though there might've been some part delays, it's not their fault.
5.05 David Lucas
They get me the parts I need.
5.05 Verified Buyer
I have no complaints. They always do good by me.
5.05 Verified Buyer
They're punctual and they follow through on what they say.
5.05 Verified Buyer
Everything was good with the parts. Overall, Ascendum is great!
5.05 Verified Buyer
They've been good to me. I have no complaints.
5.05 Verified Buyer
They always take care of me.
5.05 Verified Buyer
It was awhile ago but from what I remember, everything turned out great!
5.05 Harvey "LB" Huntley
Everything's good. Anyone who wants a Volvo, we always tell them to call Steve over at Ascendum.
5.05 Donny Spires
They are experts in Volvo, and that's what I need for my machines.
5.05 David Scott
You guys have always come through with whatever is needed. Very helpful.
5.05 Matt McGee
We use them for the paving, and they are absolutely fantastic.
5.05 Larry Dixon
Everything came out great with the service. I recently got in touch with Ascendum to have some work get done with the trucks.
5.05 Jeremy H.
I mostly speak with the callers from Ascendum who provide quotes and send us the parts. They have great customer service and work in a timely manner. I've heard no complaints from anyone else.
5.05 Verified Buyer
We don't have any complaints. Anytime we have an issue with our Volvo, we always end up calling Ascendum and the issue gets fixed.
5.05 Martin Malone
They did a great job.
5.05 Verified Buyer
Patrick in Savannah is a great technician.
5.05 Craig Wilson
They're good people to work with.
5.05 Justin Strickland
Nothing but satisfaction and proficiency. I am on the receiving side of equipment, and have always get exactly what I am asking for and expecting. Never had any issues.
5.05 Verified Buyer
Good service, like the machines, everything works well.
5.05 Eric Ingold
Everything we purchase is on time and is exactly what we need.
5.05 Robert Sitton
The response time is great and they are up-front about what is going on with the machine.
5.05 Jessica Taylor
We've never had any issues getting what we need from them and it is always in a timely manner.
5.05 Jimmy Brown
They get me what I need and I get the parts quickly. They even find me the parts I need for our older equipment.
5.05 Taunia Stein
Have not had any issues and everything seems to run smooth when placing orders.
5.05 Verified Buyer
Every time we order everything goes smoothly.
5.05 Jeff BiGiammarino
They are knowledgeable and quick to reply to email, and to get products out quickly.
5.05 Kenneth Jackson
They are easy to deal with and provide great service.
5.05 Verified Buyer
Everything went great! I have no complaints.
5.05 James Carter
I never have any problems with them, I typically receive my parts within the next day and they are great.
5.05 Gregory Giles
The process of repairs is simple and the response time is great.
5.05 Doug Busbee
The technicians come when they say they are going to come
5.05 Wes W (delcined to provide last name)
They show up and get things fixed when we need them to be fixed.
5.05 Robin Foglesonger
We've never had any issues with Ascendum.
5.05 David Hicks
Everything has been good, sometimes things get off with the order but it's overall been good
5.05 Verified Buyer
They are easy to speak to and they try to help you.
5.05 Verified Buyer
They are efficient and everything goes smoothly when working with them.
5.05 Verified Buyer
They fill the needs that we have for the equipment we have.
5.05 Shancie Hardy
Ease of doing business. Make it easy on new parts guy while training.
5.05 Verified Buyer
Everything went according to plan. I had a decent experience. It was pretty expensive though but we were happy with the service. We experienced very friendly service and a quick response.
5.05 Verified Buyer
They always do good work. I worked with Selena in Charlotte and she always does a great job with scheduling everything out. Everyone's great!
5.05 Verified Buyer
We've always been pleased while working with Ascendum and my husband, who works with them the most, has never complained about them.
5.05 Verified Buyer
The service was fine and everything turned out well.
5.05 Reid McDowell
I am very satisfied with Ascendum and everything was good.
5.05 Verified Buyer
They have quality machines and parts. I love working with Ascendum.
5.05 Scott Monson
They're just easy to work with.
5.05 Verified Buyer
I'd highly recommend them. Everything goes well while working with Ascendum.
5.05 Verified Buyer
They are great to work with! I haven't gotten the machine back yet. The transmission is being reinstalled but Matt let me know they will start it.
5.05 Verified Buyer
The fellow I deal with at the front counter, I wish I could remember his name, is friendly and knowledgeable. He's top notch.
5.05 Woody Hagwood
I was very pleased with Ascendum's services.
5.05 Kyle Ward
They're just aware of every piece of equipment we have.
5.05 Paige Martin
Ascendum was very easy to work with.
5.05 Kevin Lance
They have great service and we have not had any issues with them at all.
5.05 Verified Buyer
It's been awhile but the motor grate blades worked out well from what I recall.
5.05 Michael Sager
They have good service and the parts arrive in a timely manner.
5.05 Jordan Wright
The sales staff are great and the machines are dependable.
5.05 Erik Enquist
They have the right parts for the equipment I use.
5.05 Hans Rubio
They did a very professional job.
5.05 Tim Gosnell
Jeremy in Ashville is one the best mechanics with Ascendum I've ever worked with. All of the guys there are well responsive and knowledgeable. I love working with them!
5.05 David Fraase
They are the best, and they provide great service.
5.05 Verified Buyer
They answer the phone.
5.05 Nelson Patton
The ability of Ascendum getting us things we need is great and they are easy to work with.
5.05 Kim Keller
We've been using them for years, and they're great.
5.05 Charles Stevens
The rental equipment was brand new and worked great. The staff is always helpful and takes great care of me.
5.05 Cheyenne Strandberg
This was my first experience with Ascendum and I couldn't be happier! The parts personnel were extremely helpful by providing diagrams and answering all of my questions to make sure I got the parts I needed. It was a great experience.
5.05 Jorge De Larosa
5.05 Clay Richardson
We've never had any issues ordering parts or the company as a whole.
5.05 Richard Rowe
I love the guys over at Ascendum! You guys have always been great.
5.05 Verified Buyer
I havent heard any of the guys speak negative about Ascendum here. Everything from the service to the ordering process is good.
5.05 Jermaine Fate
They are good people, they help me out whenever I need it, and they are responsive and incredibly helpful.
5.05 Lyn Lawing
The employees do a great job and are very helpful.
5.05 Verified Buyer
They do a good job of providing services.
5.05 Alex Podger
5.05 Verified Buyer
We love working with Ascendum! Everything is perfect whenever we work with them. We never had any issues working with them.
5.05 Jose Fuentes
5.05 Verified Buyer
It all turned out great. Not a problem here so I would highly recommend Ascendum.
5.05 Verified Buyer
Ascendum has great parts and the parts personnel is great but the prices are way too high for me to keep using them all the time.
5.05 Rodney Lock
Everything turns out really well whenever we work with Ascendum.
5.05 Verified Buyer
Now I have a specific contact. It used be hard to get anyone.
5.05 Tricia Grey
We have never had any issues with Ascendum and it's been very easy to work with them.
5.05 Rudy Still
Just friendly, easy to work with and good communication.
5.05 Keith Ray
They were very responsive with any trouble we had and very knowledgeable about the equipment we rented.
5.05 Amanda Pierson
They've been pretty quick and accurate with anything I've ordered from them.
5.05 Verified Buyer
Well, they got the part sent pretty quickly.
5.05 Verified Buyer
My salesman is really good. I like him, he's Michael Scates. He helps me well beyond just selling me equipment.
5.05 Andy Horsley
I've had a great experience with them so far.
5.05 Verified Buyer
Its been awhile since we used Ascendum but I would highly recommend them since everything turned out great.
5.05 Matthew H.
Everything went very well! We always work with you guys and everything always turns out good.
5.05 Verified Buyer
They have quality equipment and quality service.
5.05 Jason Weaver
I don't order a lot from them but when I do they have the parts in stock and get them to us quickly, and I have recommended them to others.
5.05 Larry Godfrey
They have always treated me well.
5.05 Jennifer Wilson
The location is in the state, the product quality is good, and shipping is timely.
5.05 Cyndi McDaniel
They respond in a timely manner whenever we call.
5.05 Wesley Beverly
I would highly recommend you guys to people I know. Everything worked out fine.
5.05 Edgar Seay
Everything worked out great, they had the parts in stock, they were professional, and I plan to use them again.
5.05 Verified Buyer
When someone asks me, if they need a part, I would say, yeah, go call them. It all depends on who has the part.
5.05 Johnny Graham
They have always done good work on our equipment, they are always professional, and I would recommend them to others.
5.05 Jason Thrift
They're were good. Our representative told us like it was. I like that he was truthful and honest with us.
5.05 Darren McNaughton
Ascendum is fast, courteous and gets back to you quickly. Im currently waiting on a competitors parts and havent heard back from them yet and its been a day and a half now. Its just refreshing to know Ascendum gets back to you quickly. I love them!
5.05 Ralph Smith
They took really good care of my equipment, they diagnose it and got the problem fixed and I would recommend them to others.
5.05 Matt Gorman
Theyve always been good to me.
5.05 Verified Buyer
They are easy to deal with.
5.05 Tommy Abell
Ascendum has good customer support.
5.05 Verified Buyer
They get the parts to us quickly and I haven't gotten any complaints. So far it has been easy to work with them.
5.05 Verified Buyer
Everything was good with the keys. Prices could be better though.
5.05 Thomas Williams
They do good work, and they respond in a timely manner.
5.05 Benjamin Phillips
I love Ascendum Machinery. Theyve been very good to me. The Volvo machine makes me very happy! Anytime I need anything, you all are very helpful and great to deal with.
5.05 Verified Buyer
Everything went well. We got what we needed.
5.05 Verified Buyer
They're the only place I can go to get Volvo parts.
5.05 Jason P.
Everything was installed perfectly. We love working with you. You guys are a great asset to us.
5.05 Verified Buyer
They have always been helpful to our needs; they are easy to work with and it has always been a good experience.
5.05 James Ayers
They are very competent and completed our service work quickly. We'll be using them again.
5.05 Mark Howell
They have a large operations building, it's easy to get to and the people are easy to talk to. They're friendly.
5.05 Carlos Peralta
They get back to you really fast, and for me thats very important.
5.05 Josh Turner
We can find what we need and we get it when we ask for it.
5.05 Verified Buyer
Everything worked out well with them and we have no complaints or issues.
5.05 Verified Buyer
They provide quality service and a good buying experience.
5.05 Lanear White
They have great employees who are always helpful.
5.05 Verified Buyer
They get us the parts we need.
5.05 Jena Yarbrough
They get back to me right away and they're usually accurate.
5.05 Blake Nicholson
They're really good with both service and parts.
5.05 Jeff Williams
The equipment was perfect for what we needed.
5.05 Verified Buyer
It's easy to order our parts.
5.05 Verified Buyer
They get us what we need.
5.05 Verified Buyer
They just came on the spot and away they went. They were very prompt.
5.05 Verified Buyer
They have good parts availability
5.05 Verified Buyer
The only thing they do for me is order parts, they don't do any service.
5.05 Verified Buyer
They have the parts we need and we receive our orders quickly.
5.05 Verified Buyer
The equipment is good and the sales team is helpful.
5.05 Verified Buyer
Everything worked out well and they got the parts delivered quickly.
5.05 Roger Kirby
They're very helpful.
5.05 Doug Wilcox
The parts are very expensive. They do very good here at Chattanooga.
5.05 Verified Buyer
They get me what I need.
5.05 Verified Buyer
We're always happy with the service we receive.
5.05 William Collins
Its easy to do business with them.
5.05 Verified Buyer
Convenient location, easy to deal with.
5.05 Brian Mathews
Sales, service and parts personnel are great!
5.05 Verified Buyer
Sad is always very helpful! We love working with Ascendum.
5.05 Daniel Mills
Great customer service, always friendly to talk to.
5.05 Verified Buyer
The parts department is always willing to help.
5.05 Verified Buyer
They are easy to deal with, very knowledgeable, friendly and helpful.
5.05 Brandon Lawrence
The sales department is spot on.
5.05 Shanna Mack
They have good service.
5.05 Verified Buyer
Mike or Randy always take care of me. They are always helping me anyway they can.
5.05 Caleb Haney
Mike Brown went above and beyond to find the part that I needed.
5.05 Verified Buyer
The ease of ordering parts and the pricing.
5.05 Greg Abercrombie
They are the only dealer around here for the equipment I need. They always handle anything I need and I haven't had any problems with them.
5.05 Verified Buyer
They are easy to work with and very knowledgeable. Customer service is excellent.
5.05 Alex Pelfrey
All of their personnel are easy to work with and the products are great.
5.05 Korgi Lucas
As far as service goes, the personnel constantly kept me updated. Overall, they have great customer service and experience! They went out of their way for us to make sure everything went smooth.
5.05 Verified Buyer
Wesley and Grant are great reps.
5.05 Johnny Tate
good relationship with our local agency. overall good services when we need it.
5.05 Verified Buyer
overall good service but, they need to work on their pricing and invoices. Communication needs to be worked on.
5.05 Mark Neal
Everything went good.
5.05 Jeff Laudermilk
They do a good job and do what they say.
5.05 Lee Hamby
I recommend to someone at least once a week. Overall great company to work with.
5.05 Cheryl Floyd
They are easy to work with.
5.05 Jason Cox
they do have good customer service, overall great service. good communication on everything.
5.05 Jeff Davis
I've never had an issue. I always get great service.
5.05 Jesse Manning
They have everything we need, and the customer service is great!
5.05 Paige Hobbs
They are easy to work with and convenient. We always go to them for that reason
5.05 Verified Buyer
5.05 Paul McClelland
They do a good job and always have what I need.
5.05 Jay Hass
overall great services, employees are helpful.
5.05 Crystal Littlejohn
They are good about getting back to me quickly and shipping the parts out right.
5.05 Mark Donald
I have never had a problem, they are always helpful and always go above and beyond when we order parts.
5.05 Eddie Florence
They stand behind the equipment that they sell. Billy Brice is outstanding, I couldn't ask for a better salesman.
5.05 Mike Creasman
They have great communication. Its easy to order the parts. And its always corrret.
5.05 Danny L
They always provide quick and good work.
5.05 Luke Yoder
They got me the parts I need. They knew what they were talking about. I got what I need, no running around the bush.
5.05 Brian Feagin
They did a good job. Everything went fine.
5.05 Steve Sigmon
They have the parts we need in stock and the employees are friendly.
5.05 Cori White
Easy to do with business with.
5.05 Verified Buyer
They've done well trying to get me parts, even when the parts are not in stock, thanks to next day air.
5.05 Richard Watson
Ive been a loyal customer for 32 years. They have always been great! I let everyone know to go to Ascendum Machinery for parts and equipment.
5.05 Gilbert Nicholson
The confidence of the parts person helped me out in knowing I was ordering the right thing.
5.05 Casey Jones
Easy to work with, easy to get to, and always take care of me.
5.05 Laurance Henson
They are great, the staff is good and I like the company.
5.05 Doug McCormick
They always treat me good.
5.05 Shawn Carver
good company just minor issues that needs to be addressed.
5.05 Verified Buyer
We receive our parts quickly. I've never had any issues.
5.05 Marcos Contreras
no issues at all with company.
5.05 Verified Buyer
I've never had any issues.
5.05 Verified Buyer
They really have great customer service and get our parts to us quickly.
5.05 Tonya Bazmore
Service was done quickly and they always have a quick response time.
5.05 Kenny McClain
The mechanic is fantastic. He's always eager to help and does quality work.
5.05 Verified Buyer
Didn't have any issues with them and they do good work on the equipment.
5.05 Verified Buyer
overall have no complaints to give. Company is great.
5.05 Verified Buyer
We get our parts quick and it's easy to order.
5.05 Verified Buyer
We always receive good service when doing business with them.
5.05 Verified Buyer
They've a great job for us.
5.05 Harold Wyrick
\There's only one left in the country. We don't have any choices.
5.05 Jason Parker
They're easy to communicate with. Very Knowledgeable. Pretty accurate with what we give them to work with. I've never had a bad experience with them.
5.05 Verified Buyer
They are able to work around my schedule, show up and get the job done.
5.05 Verified Buyer
They always do a great job.
5.05 Trinity Severance
We always have a great experience.
5.05 Verified Buyer
Because we've worked with them for a while and they do great work. Why not tell people?
5.05 Dean Lentz
Two parts representatives got on the job and did what it took to find the parts I needed. Very knowledgeable.
5.05 Chalres Stevens
They are the best company I've worked with. We always have a great experience.
5.05 Alayna Bell
Very easy to contact and get orders completed and fulfilled. Very helpful.
5.05 Chris Beach
I don't have any issues.
5.05 Daniel Bodnar
I like the machines they have. I like the way they're made and the service I get. I might trade in my 160EL for a new one.
5.05 Verified Buyer
I haven't had any issues with them.
5.05 Eric Elkins
They're on top of things. They make sure thing are dealt with and that things are on time. We haven't had any issues with them.
5.05 Cameron Lawing
overall great company. Always has parts that I need.
5.05 Norberto Gonzalez
Overall the service is good; they're fast and efficient; easy to work with.
5.05 Bobby Brittain
Great experience with company never has any issues.
5.05 Verified Buyer
I've dealt with Ascendum Machinery for 10-12 years. Never any issues. They are the easiest vendor I've dealt with.
5.05 Rebecca Moreno
They're very communicative.
5.05 Verified Buyer
I don't hear any complaints and I've never had any problems with their paperwork.
5.05 Eric Coleman
They're the only ones that can get the parts I need in this area.
5.05 Ernie Traylor
They came out when they said they were going to and got the problem fixed. They were very knowledgeable.
5.05 Terry Frerichs
Customer service and promptness. They're really good at getting parts even if its not in inventory. They have a great system of finding the part and getting to me.
5.05 Eric Boone
They usually have what I need and they're quick on ordering any parts they might not have in stock.
5.05 Mark Bolick
I would be more than happy to recommend Ascendum Machinery.
5.05 Verified Buyer
They're the only people around who deal with Volvo stuff.
5.05 Jason Hobbs
Easy access. It's easy to get ahold of them.
5.05 Carl Thomas
The durability of the machines.
5.05 Verified Buyer
Have no complaints or issues with them. They had what we needed in stock.
5.05 Verified Buyer
They're the only dealer in town that works with Volvos. There's no one else to recommend. You don't get to pick the price you want for Volvo parts. I think the price is fair but I wish it was cheaper. But I understand everything can't be one dollar.
5.05 Verified Buyer
Haven't had any issues with them.
5.05 Joe Douglas
I really like the equipment.
5.05 Nick Dull
The competence of the parts department is exceptional. They have great communication skills.
5.05 Kenneth Warden
They have always been great to me. I call, and it only takes a second to figure what I need, and they are shipping it right o me.
5.05 Verified Buyer
They are easy to work with.
5.05 Jack Bracewell
They took really good care of me, and I have no complaints. Would highly recommend them to anyone looking to purchase equipment.
5.05 Sam Hodges
We have never had any issues. Always just a good overall experience.
5.05 Jeremy CLark
They had great turn around time. The machine is performing, and the sakes rep even followed up to see if there was anything else that they could help with.
5.05 J.D. Hoft
5.05 Verified Buyer
We have a good relationship with them.
5.05 Jake Milford
They always have what we need. They are always on time. I have no complaints.
5.05 Verified Buyer
I don't have any problems. They always take care of me.
5.05 Verified Buyer
Overall they know what they are doing, and they always have parts availability.
5.05 Drew Harnett
Their customer relations is good.
5.05 Jamie Steien
Anytime I call the parts guys help no problem, and get me everything I need sent right to me.
5.05 Greg Hill
5.05 Max Prestwood
They did a great job and had excellent communication.
5.05 James Goble
They have always been reliable and done a great job for me.
5.05 Greg James
I feel satisfied with the people I deal with, and the machinery. They are so good that I will go right back to them.
5.05 Clay Cartee
Good sales rep, and good equipment.
5.05 Sam Broome
5.05 Rick Glaspie
5.05 Verified Buyer
They had the parts in stock, and everything worked out well with them.
5.05 Tony Kreiser
They have always been helpful. Even on the service side of things.
5.05 Octavia Johnson
5.05 Sam Broome
They were able to find the parts that I needed when nobody else could.
5.05 Phillip Fisher
They communicated with me, and followed to see how the equipment was running.
5.05 Verified Buyer
They did a fantastic job!
5.05 Steve Lunsford
They try their very best to help me. They keep my equipment going.
5.05 Verified Buyer
I've never had any issues with them.
5.05 Leigha Brown
They are wonderful to work with, and it's always a good experience with them. James Fugate makes sure we are always taken care of and have what we need.
5.05 Stephanie Barnett
The technician did a good job with finding out the problem with the equipment, and they always work with us on the pricing, and they are a good vendor to work with.
5.05 Daryl Brown
They are easy to work with.
5.05 David Lucas
They're just knowledgeable.
5.05 Verified Buyer
The company is great overall. Very helpful staff and good parts.
5.05 Alicia Kern
They're just always there.
5.05 Mark Gravel
They sell a good product, and we like the services they provide.
5.05 Verified Buyer
Steven is the guy who worked with them directly but everything was great because if it wasn't, I'm sure you all would know about it.
5.05 Verified Buyer
I call in with the parts numbers, and they get the parts.
5.05 Verified Buyer
They work really well.
5.05 Severen Coppola
The technicians are very knowledgeable and provide excellent service.
5.05 Ronnie Slizewski
They are knowledgeable about the parts we need and always quick to get them for us.
5.05 Verified Buyer
They're very responsive. They try to get here as quickly as they can. You can tell they care about their customers.
5.05 Verified Buyer
Everything deserves 5 stars. I love working with them.
5.05 Dwayne Bray
They have good communication, great sales reps, and they respond quickly to inquiries.
5.05 Verified Buyer
The staff team is really good.
5.05 Verified Buyer
Very good doing business with them because everything is simple.
5.05 Chyanne Martinez
They have great customer service and parts.
5.05 Verified Buyer
I have used them for years and they always do a good job.
5.05 Derek Partridge
5.05 Charlie Tilley
They always do a good job taking care of our needs.
5.05 Verified Buyer
I don't have any other choice.
5.05 Verified Buyer
The parts team at this branch is outstanding. They assist with everything.
5.05 Robert Huddleston
They always get us the parts we need and they do great at fixing our equipment.
5.05 Josh Cockerhan
We order the parts, and they got the parts to us the next day.
5.05 Verified Buyer
Things have been going really well.
5.05 Verified Buyer
The equipment was great! Worked extremely well. I heard no complaints from the guys
5.05 Verified Buyer
Price is reasonable.
5.05 Jenny Olsson
The service work is excellent, they are quick to respond to requests for service, and the staff are courteous.
5.05 Ronnie Hicks
Everything works out fine, have used them a lot and I would recommend them to others.
5.05 Tandy Barrett
The parts department is excellent. I'm always happy with my experiences at Ascendum.
5.05 Russ Shuman
The sales team made the buying process easy and simple. The equipment is excellent and I look forward to purchasing more equipment from Ascendum in the future.
5.05 Verified Buyer
Everything was great.
5.05 Verified Buyer
They can get the parts when I call them.
5.05 Verified Buyer
The technician was pretty quick.
5.05 Darren Chambers
They had the parts in stock, and they are always professional.
5.05 Verified Buyer
I ordered, got the parts and they worked. Nothing to it really.
5.05 Doug Phillips
They have great service and parts departments.
5.05 Verified Buyer
I'm always able to get the parts that I need without any issues.
5.05 Jake Reynolds
Their service technicians are knowledgeable and always do a great job on our equipment.
5.05 Verified Buyer
The team is pretty knowledgeable and they try their best at helping out with any confusion.
5.05 Verified Buyer
We're always able to get the parts we need and the parts are great quality.
5.05 Luke Simms
They have the absolute best off-road truck and excavators available on the market.
5.05 Mike Emery
The service technicians always do a great job when servicing our equipment.
5.05 James Steed
I just like how you pick up the phone and you don't get an answering machine.
5.05 Verified Buyer
Jeremy & Brandon both do great work. They are very thorough and always take the time to answer any questions I have. The sales team is also wonderful to work with.
5.05 Verified Buyer
The service is great. Like the staff is really hands on.
5.05 Verified Buyer
Everything worked out well and haven't gotten any complaints from the guys.
5.05 Chris S (didn't want to give full last name)
The staff is friendly and helpful.
5.05 Dale Duff
They have great customer service and are always able to get us the parts we need.
5.05 Verified Buyer
We don't deal with them a lot but when we do they're good.
5.05 Verified Buyer
Helpful staff and reasonable pricing.
5.05 Berney Brittain
The customer service is outstanding. The parts person was knowledgeable and had excellent communication.
5.05 Ben Queen
The service technicians are very competent.
5.05 Verified Buyer
I was there yesterday. I've been working with them for about 15 years.
5.05 Verified Buyer
One of their best branches.
5.05 Verified Buyer
Their customer service and mechanics are both spot-on.
5.05 Cathy Warner
Very happy with the services they provide to us, and they usually have the parts in stock.
5.05 Jeff Waycaster
Ascendum Machinery has great parts availability and their staff is knowledgeable about their products.
5.05 Andrew Tullis
It's always a good experience with them and they are a vendor that I have recommended to others.
5.05 Verified Buyer
They always have the parts we need.
5.05 Karen Newport
Patrick and Kristin both do a great job. They provide us with excellent customer service and make ordering parts quick and easy.
5.05 Josh Padgett
It's always a good experience when we work with them, and they are always professional.
5.05 Andrew Maggard
They have convenient locations and ordering parts is an easy process.
5.05 Verified Buyer
The service technicians do quality work.
5.05 Verified Buyer
The parts personnel is very helpful and we always receive our parts quickly.
5.05 Verified Buyer
For me, it's my sales rep, Michael Scates, he does a great job.
5.05 Verified Buyer
The Volvo loader is a top notch product.' "Jeremy, although he is new and still learning, is doing a good job.
5.05 Verified Buyer
The Charleston branch is one of the best branches. So helpful.
5.05 Jason Bubel
They had the parts in stock, they are easy to work with and they are always professional.
5.05 Verified Buyer
Expensive but the parts were needed.
5.05 Verified Buyer
The machine worked exactly like I need it to and I look forward to renting it again.
5.05 Verified Buyer
I like their machines.
5.05 Dustin Hoffman
5.05 Sam Boone
I have a great working relationship with my sales rep. He's always helpful and does a great job.
5.05 Mark Williams
They do a great job for us all the time!
5.05 Gary Nye
My favorite part of doing business with Ascendum Machinery is their knowledge base. They do a great job on our machines and their parts are good quality.
5.05 Verified Buyer
They have good personnel and a good environment. Our sales guy is top notch.
5.05 Verified Buyer
Happy with everything.
5.05 Verified Buyer
I took this survey yesterday but everything is great with Ascendum, we love working with them.
5.05 Verified Buyer
They provide good service work and always treat me fairly.
5.05 Brooke Jones
They do a fantastic job!
5.05 Paul Anderson
Those guys take care of us really well.
5.05 Verified Buyer
Love the branch we go to.
5.05 Verified Buyer
The staff is friendly, the parts didn't take long and the pricing is good.
5.05 Derrick Owens
They are a good vendor, and the communication has gotten better, and the service department has gotten better as well.
5.05 Verified Buyer
5.05 Verified Buyer
They're easy to do business with, have great communication, and service all of our equipment.
5.05 Brandon Daniels
They had the rental in stock, and I have no issues with them. I would recommend them to others.
5.05 Verified Buyer
If they're looking for Volvo, I would definitely recommend them. Everything went fine.
5.05 Bill Rapert
Everything worked out well and I have no issues with them.
5.05 Sarah Dunaway
We are very satisfied with them, and we have no complaints.
5.05 William Stanley
Very happy with them and the equipment that we purchased. Haven't had any issues or complaints.
5.05 Verified Buyer
I'm very happy with Ascendum. They take great care of their customers and have quality parts.
5.05 William Stanley
It's always a good experience and I have no issues or complaints with them.
5.05 Verified Buyer
We got the parts fairly quickly.
5.05 Verified Buyer
Ordering was super easy and they got us the parts quickly
5.05 Russell McHargue
Everything works out well when we work with them, and they are always professional and helpful.
5.05 Verified Buyer
5.05 Verified Buyer
They sell quality parts.
5.05 Doug Wilkins
They are a good vendor to work with and I have no issues or complaints.
5.05 Ed Harrington
Very happy with everything.
5.05 Eddie B.
They did a wonderful job, everything was good.
5.05 Jimmy Nunnery
They have always been good to me, and they take good care of.
5.05 Verified Buyer
We do a lot of business with Ascendum and they always take great care of us.
5.05 Verified Buyer
They've done a good job for us and we haven't had any issues.
5.05 Verified Buyer
5.05 Verified Buyer
Everything went well. They got it done in no time.
5.05 Billy Almond
I am very happy with them and it's always a good experience.
5.05 Verified Buyer
All I did was get a bucket for a loader!
5.05 Verified Buyer
They have quality parts.
5.05 Verified Buyer
They can get the parts I need in a timely manner.
5.05 Verified Buyer
Paul Durey always makes sure we are well taken care of. It's a pleasure doing business with Ascendum.
5.05 Verified Buyer
They do a great job for us.
5.05 Verified Buyer
They're always helpful and courteous when I call them. I enjoy working with them and they are very reliable.
5.05 Verified Buyer
They have great quality rental equipment.
5.05 Verified Buyer
They do a great job keeping my equipment up and running.
5.05 Verified Buyer
We are very pleased.
5.05 Verified Buyer
They always take great care of us and we love the equipment that they offer.
5.05 Verified Buyer
They have taken great care of us.
5.05 Verified Buyer
I'm sure that if I didn't have an issue, then everything went good.
5.05 James Ownby
They took really good care of us, and they had the equipment in stock, and delivered it quickly.
5.05 Verified Buyer
Ascendum Machinery is very easy to work with. They are extremely helpful every step of the way from account setup to fulfilling our service needs.
5.05 Verified Buyer
They're the only Volvo dealer here, you don't have a choice.
5.05 Scott Cellers
it's a fine machine. They did everything that they said they would do.
5.05 Verified Buyer
I do a lot of business with them and they always provide me with excellent service, parts, and equipment.
5.05 Verified Buyer
As far as I can remember, everything went well.
5.05 Robert Johnson
They had the parts in stock and it's always a good experience when we work with them.
5.05 Verified Buyer
5.05 Tammy Webb
We are always pleased in how they treat us as customers! They go out of their way to help!
5.05 Verified Buyer
They take great care of our equipment.
5.05 Verified Buyer
We've never had any issues getting the parts we need. They do a real good job of taking care of us.
5.05 Verified Buyer
5.05 Verified Buyer
Needed this part by a certain deadline and I got it right before so I'm happy with that.
5.05 Verified Buyer
Jason in the parts department is very, very, very helpful. Jason is my go to guy.
5.05 Verified Buyer
The salesman is a good man and the equipment is excellent.
5.05 Verified Buyer
They always take great care of our needs and have quality products.
5.05 Kevin McCroonie
They do good work on our equipment.
5.05 Verified Buyer
Happy with the parts.
5.05 Randy Watson
They have always been reliable!
5.05 Todd McGrady
They have done a great turnaround with their service. Its superb now!
5.05 Verified Buyer
They do a great job for us.
5.05 Verified Buyer
They are very professional and I'm grateful for all their help.
5.05 Verified Buyer
They treated me like a big company They responded to my needs immediately.
5.05 Verified Buyer
They do a good job taking care of our needs and provide quality products.
5.05 Verified Buyer
They did what they said they would do.
5.05 Verified Buyer
They have the products we need and our a great help to our business.
5.05 Verified Buyer
They did a great job servicing our equipment.
5.05 Verified Buyer
They did a great job taking care of our needs and provide quality parts.
5.05 Verified Buyer
Client hung up the call.
5.05 Verified Buyer
5.05 Verified Buyer
Expensive but quick.
5.05 Verified Buyer
Everything was fine.
5.05 Verified Buyer
5.05 Verified Buyer
Everything is fine.
5.05 Verified Buyer
Everything worked out well and I have no complaints.
5.05 Verified Buyer
5.05 Verified Buyer
I've never had any issues ordering parts and the parts are good quality.
5.05 Verified Buyer
5.05 Craig Jarnigan
Have no complaints or issues, everything worked out well for us.
5.05 Ken Livdahl
They are very good at what they do!
5.05 Verified Buyer
I'm very happy with the equipment I purchased. They made the purchasing process very simple and quick.
5.05 Verified Buyer
They've been great.
5.05 Verified Buyer
They're just specialist on this Volvo stuff, they do a good job.
5.05 Bret Benton
I am happy with them, and they do good work on the equipment.
5.05 Verified Buyer
They just come out when they say they will. Usually, they get us our parts fairly quickly.
5.05 Tom Poteet
They always to great by me!
5.05 Verified Buyer
I got everything on time for a great price.
5.05 Verified Buyer
We buy air compressor parts from them four to five times a year. That's the only thing we buy from them.
5.05 TC Anderson
They are awesome!
5.05 Verified Buyer
they provided great service.
5.05 Dan Livdahl
They always have what I need!
5.05 Verified Buyer
Everything was fine.
5.05 Verified Buyer
They always do a great job, sell quality products, and are knowledgeable about their products.
5.05 Steven Meyers
They are great and dependable!
5.05 Trey Schuiten
I would recommend them to others, and every experience has been a good one.
5.05 Verified Buyer
They are some good guys there and they take good care of us.
5.05 Verified Buyer
They take great care of our needs and offer quality parts/service.
5.05 Verified Buyer
5.05 Zeke Karington
They do great Work and great customer service!
5.05 Garrett Everett
I have had nothing but good experiences when we work with them.
5.05 Verified Buyer
Easy to work with them and they are always professional.
5.05 Clay Clark
They had the parts in stock, and it was easy working with them.
5.05 Jonathan Stafford
They are great and very professional!
5.05 Sean Sims
Awesome customer service!
5.05 Verified Buyer
They always take great care of us and offer quality parts.
5.05 Verified Buyer
They are affordable and the invoices always reflect that.
5.05 Verified Buyer
We're very happy with the service work they completed.
5.05 Verified Buyer
5.05 Verified Buyer
Paul always takes great care of me. Paul is really helpful when I call and makes sure I get my parts quickly.
5.05 Johnny McMillan
We came in, ordered the part and got it in three days.
5.05 Verified Buyer
They always take real good care of me.
5.05 Stephen Morrow
Top tier service.
4.55 Rickey Jones
This was my first experience with Ascendum Machinery. The staff were so nice and helped me find exactly what I needed.
4.55 Verified Buyer
The technician from Ascendum Machinery who serviced my air compressor was very easy to work with, and he got the job done quickly and correctly.
4.55 Verified Buyer
We're happy with the equipment they offer, but we had to keep calling to send a new tech out or call us back to continue with the repair. First tech moved out of area, and the 2nd tech had trouble getting communication to us. Overall we're happy, just need better communication.
4.55 Verified Buyer
They show up and find any problem with field service.
4.55 Verified Buyer
They do what they say they're going to do and treat us fairly.
4.55 Verified Buyer
The technicians are good.
4.55 Tommy Crowder
They are easy to business with, and I received my part on time.
4.55 Mark Gilmore
Ive always found Ascendum Machinery very easy to do business with. Their staff is knowledgeable, helpful, and makes the process smooth and seamless. They have a great selection of parts, and their pricing is reasonable. Ive been happy with every experience Ive had there.
4.55 George Smith
They are a great company to work with.
4.55 Verified Buyer
The gave prompt service. They fixed the problem in a timely manner.
4.55 Verified Buyer
I've been a customer of Ascendum Machinery for years, and I've always had a great experience. They have a great staff who are knowledgeable and responsive.
4.55 John Exton
They've got some good personnel. They're smart, they're eager to get things right.
4.55 Cindy Turman
Parts come very quickly; there's not too much of a wait time. Overall, they are really good to work with.
4.55 Verified Buyer
The first time we ordered from them it took awhile to get the parts. Since then we have had no issues.
4.55 Verified Buyer
The technicians are knowledgeable.
4.55 Dawson Rose
The pricing is good, and they make quality equipment.
4.55 Verified Buyer
I've not had any issues when I order from them.
4.55 Tucker Bruffy
They have a good team at Ascendum Machinery and always do their best to fix our problems.
4.55 Verified Buyer
We need dealer parts and they have the parts. The pricing is good and so is the service.
4.55 Chris Hipp
Everyone at Ascendum is very friendly and knowledgeable. They are very responsive when I need anything. I will always use them because everything is always seamless. It is hard to find a company as efficient as Ascendum Machinery.
4.55 Verified Buyer
I'm happy with them overall. They get us what we need and we appreciate that.
4.55 Verified Buyer
When it comes to the invoice, we're still working on that for the tax exempts. Other than that, everything was really good.
4.55 Verified Buyer
I have had good experiences with Ascendum. One time I ordered the wrong part and they took it back and replaced it with the correct one hassle-free.
4.55 Verified Buyer
They have a very reliable sales team and their parts are dependable.
4.55 Gordan T.
I only ordered one piece of equipment from them so far but I'm happy with their services.
4.55 Verified Buyer
Ascendum has the best stuff around. Everything is always an easy process, whether dealing with parts, service or a new machine.
4.55 Verified Buyer
They always get us the parts we need. Ascendum makes it a hassle-free experience.
4.55 Verified Buyer
We did have a slight delay in lead times but Ascendum fixed the issue right away.
4.55 Len Delassus
Ascendum Machinery has always provided us with dependable equipment and top-notch service. My salesman, James Holcomb, is amazing. He is always there when I need him and gets everything done with 100% accuracy.
4.55 Amy Cobb
They've always been good to me. I've dealt with the Piedmont office for years and I keep coming back due to the service I receive.
4.55 Damon Williamson
Ascendum always provides us with great service. Their staff is reliable and responsive. The technicians do an amazing job at getting our machines back up and running. We have never had an issue arise with Ascendum Machinery.
4.55 Verified Buyer
Ascendum is always on top of things and that is hard to find in a company.
4.55 Verified Buyer
Ascendum is always a reliable choice.
4.55 Verified Buyer
I always had a great experience with Ascendum. They do a great job at communicating and getting me what I need.
4.55 Andrew Loggins
Volvo itself is hard to get someone out for service. Ascendum always can take care of us compared with dealing with Volvo directly. Ascendum makes everything a smooth and easy process.
4.55 Verified Buyer
Ascendum has great people and a great selection of parts.
4.55 Verified Buyer
They did a great job but just too expensive.
4.55 Verified Buyer
I like the speed of invoices and the pricing.
4.55 Verified Buyer
I just ordered a part from Ascendum today. I'm very satisfied with their service and quality of parts. My only main concern is the pricing.
4.55 J.D Hoft
4.55 Verified Buyer
They do great work and they are always there when we need them.
4.55 Verified Buyer
The parts department is great to work with.
4.55 Tim Collins
They always have the parts we need when we need them. It's a hassle-free experience when we work with Ascendum.
4.55 Adam Thomas
Everything was fine, it only took one phone call to get what I needed ordered. The only thing is they're pretty far from me.
4.55 Matt Lachenmeier
They've got good quality products.
4.55 Scott Munson
We have always had good luck with Ascendum and their equipment.
4.55 Verified Buyer
Ascendum is easy to do business with. I already recommend them to anyone needing help with what Ascendum provides.
4.55 Brett Smith
Ascendum has a way of making everything convenient. From the responsiveness of the sales staff to the ability of their service technicians.
4.55 Paul Fay
Ascendum Machinery is the easiest company I've worked with by far.
4.55 Eric Winkler
Ascendum is easy to do business with and they are very knowledgeable.
4.55 Brent Nelson
Very knowledgeable, especially in the IT department. I had some questions about caretrack, I think that's what they call it, and they were able to give me lots of answers for it. I find them all to be very helpful, they're a good bunch of people to work.
4.55 Mary K.
I'd recommend because of the ease of doing business with the salesperson we had.
4.55 Verified Buyer
They have amazing service.
4.55 Verified Buyer
4.55 Verified Buyer
Ascendum does a great job.
4.55 Verified Buyer
I love Ascendum.
4.55 Verified Buyer
They're good for what we need but should have more availability.
4.55 Steve Lofty
Ascendum provides quality machines.
4.55 Verified Buyer
4.55 CR Miles
They do a great job. There is always room for improvement though. We have had good experiences with Ascendum.
4.55 Dale Duff
Everybody is easy to deal with there
4.55 Verified Buyer
I think they have great equipment.
4.55 Ron Avery
I've always had good service response from them
4.55 Tina Chastane
I'd recommend due to the availabilty and the time to receive things, if not in stock already.They're not quite back to normal after covid but moving on, we're almost there!
4.55 Meredith Berger
4.55 Verified Buyer
They were able to solve the problem we were experiencing with knowledge and ease.
4.55 Barry Bischant
They handled all of our needs with care.
4.55 Cameron Daniels
They're really nice people to do business with. Everyone is really friendly.
4.55 Dwayne H.
They had the parts I needed and operate in a timely manner.I've been happy with them and have had no problems
4.55 Robert Dale McKinney
They make it easy to order parts.
4.55 Verified Buyer
When I order parts, they get them for me. Good service.
4.55 Verified Buyer
The service technicians do a great job.
4.55 Greg W.
They're always very receptive and get my parts when I need them and show up when they're supposed to
4.55 Verified Buyer
They are always on it. They have a great response time and always take the best care of us. Kemp and Daniel over there are absolutely wonderful. They are on the ball every time I need something. I can't remember the third guy's name, but make sure he is included. Kemp and Daniel will know who I am referring to.
4.55 Verified Buyer
They do a great job of getting me the parts that I need.
4.55 Verified Buyer
We were very satisfied with Ascendum.
4.55 Verified Buyer
The parts department does a really good job getting me what we need.
4.55 Verified Buyer
I bought a air compressor. I trust the sales rep he did what he said he would.
4.55 Verified Buyer
They do good work and have good customer service.
4.55 Verified Buyer
We have no complaints on any service that Ascendum provides.
4.55 Denzel Hedrick
We actually dropped a machine off there this morning to get worked on. They always fix the problem the correct way first. We are always happy with Ascendum.
4.55 Steve Lafleur
My past experience has been good with them.
4.55 Richard Colton
They do a good job and always do everything they can to help us out.
4.55 Tray Boyd
We have been buying parts and getting service since the early 2000s from Ascendum.
4.55 Verified Buyer
It is always a great experience dealing with Ascendum Machinery. They know what they are doing.
4.55 Kevin Farmer
They seem to be really reliable and we continue to have our fleet department with their help.
4.55 Verified Buyer
The parts personnel are knowledgeable and very helpful.
4.55 Verified Buyer
They do a good job getting us what we need and it's easy to order parts.
4.55 Felton Thompson
Once we got my account setup everything moved quickly and it was a good experience.
4.55 Verified Buyer
They always do amazing work for us.
4.55 Verified Buyer
They get us what we need.
4.55 Jerry W.
They have great communication and service.
4.55 Verified Buyer
They are the only Volvo dealer in this location. I like the availability and the sales staff are knowledgeable
4.55 Kenny McClain
They do amazing work.
4.55 Steven Stone
They treat us well and always do a good job.
4.55 Verified Buyer
Ascendum has always taken care of all of our needs with care. Their staff is amazing and I think they treat everyone equally special.
4.55 Verified Buyer
We have a lot of Volvo machines and Ascendum always seem to know what they're doing. I wouldn't really say they're good on the prices but everything else is great.
4.55 Mitchel Gordan
I like the availability of parts.
4.55 Verified Buyer
You guy's are okay to work with".
4.55 Verified Buyer
They are always professional and friendly.
4.55 Tim Roddey
The salesman Mitchell Bailey is really good. I can always count on him and Shaday Arrons.
4.55 Verified Buyer
The availability of parts is fantastic.
4.55 Verified Buyer
They keep their word and they have good quality equipment.
4.55 Verified Buyer
They do a good job overall.
4.55 Cindy Sanford
Below is a contact one of our callers spoke to, and we wanted to pass along the information. "We have been doing business with them for many years and it has always been excellent. The Parts Technician Mike has taken care of every need that we have with ease. He is a wonderful person to do business with. They are a great and easy company to work with.
4.55 John Swanson
4.55 Jamie Rolewitz
The equipment arrived on time and worked like it was supposed to, I couldn't ask for more".
4.55 Verified Buyer
They are easy to do business with.
4.55 Earl Cole
They do real good by us.
4.55 Verified Buyer
They are helpful when we need parts and it's always a good experience to work with them.
4.55 Verified Buyer
I have no real complaints, everything went as it should have".
4.55 Zeke Staloch
I would reccomend, you guys are always easy to work with".
4.55 Gary McClure
They have great customer service and I'm overall very please with my experiences doing business with them.
4.55 Wallace Laughter
I recommend you guys all the time".
4.55 Verified Buyer
I would definitely recommend you guys".
4.55 John Walsh
Ascendum was great for what we needed when we needed it".
4.55 Bob Gilliam
The technicians have been great".
4.55 Cole Hall
4.55 Rick Glaspie
They are efficient".
4.55 Verified Buyer
When I give them a call, they are always friendly, and have what I need. If they don't have what I need, they will get it for me.
4.55 Nick Williams
They get us what we need for our Leeboy equipment.
4.55 Robert Dale McKinney
Very convenient and very easy to work with , we enjoy working with them.
4.55 Verified Buyer
4.55 Michael Goleman
They the only Volvo dealer I deal with, I don't know anyone better.
4.55 Jonathan Cieszko
They completed everything I needed to be done. The repair guy and service manager also kept me updated throughout the process. I feel like not a lot of people do that and it's very much appreciated.
4.55 Verified Buyer
I'm still waiting for the final bill on our most recent visit but so far everything has been great.
4.55 Allen Brown
They are like anybody else, they are not picture perfect. But, they do have the availability to get the parts we need so I would recommend them to others needing parts.
4.55 Verified Buyer
Sometimes parts get mixed up but they do a great job.
4.55 Verified Buyer
They get us what we need and are always helpful.
4.55 Al Morton
They always call back. Their communication is great.
4.55 Verified Buyer
Their employees take real good care of me. I enjoy working with them.
4.55 Ed Ashley
They do a good job, pretty well all the way around.
4.55 Randy Henry
They're easy to work with and very professional.
4.55 Alan Brown
They're easy to work with.
4.55 Verified Buyer
People shouldn't expect everyone to bend over backwards for them but the service is good. Anywhere you go, things don't run the same like they used to 15 years ago. Sometimes I have to wait for parts to be available and it's pretty expensive but I understand it all from a business point of view.
4.55 Byron Luther
Some availability of parts. We typically have older parts so it's a little harder to find them. Nothing wrong with the company or the people, but it would nice if some parts are easier to find.
4.55 Darrell Stephens
Everything Ascendum does is great!
4.55 Verified Buyer
They're great at problem-solving our service nees.
4.55 Verified Buyer
They are very easy to work with. They can be a little pricey but I understand how the times are today.
4.55 Verified Buyer
They're the only ones in town with good parts but they can be pretty pricey.
4.55 Verified Buyer
We never have any issues and ordering is straightforward and simple.
4.55 Verified Buyer
The sales team were great, they were professional, and they took really good care of us.
4.55 Visar Luzha
If I have an option I would not choose another loader over Volvo loaders.
4.55 Verified Buyer
Patrick is the one that usually comes out and he does a good job.
4.55 Verified Buyer
As far as I know of, no one in the shop has ever complained about Ascendums parts. Everything is good on our end.
4.55 Verified Buyer
They did a good job on our service work. I appreciate that they are there for us when we need them.
4.55 Verified Buyer
They do good work on my equipment, and I have no complaints.
4.55 Verified Buyer
They do good work.
4.55 Verified Buyer
Overall, everything turned out great.
4.55 Verified Buyer
They did a good job.
4.55 Verified Buyer
We purchased from Ascendum awhile ago but I remember everything working out well with the Volvo and I would highly recommend you guys.
4.55 Verified Buyer
They're the only Volvo dealer/service place around.
4.55 Verified Buyer
We've never had any issues with them.
4.55 Verified Buyer
There are other shops available nearby and Ascendum did help me out with everything turning out great so I would highly recommend them to people I know.
4.55 Verified Buyer
They do good service work and are helpful.
4.55 Verified Buyer
Everythings okay with Ascendum. Sometimes there are a few mishaps but its okay.
4.55 Fillipe Ramos
The service is good.
4.55 Brad Moss
Location is convenient and easy to do business with.
4.55 Danny Spiers
overall is a good company, no issues at this time.
4.55 Verified Buyer
I have other companies closer to me but Ascendum is very quick and knowledgeable.
4.55 Verified Buyer
They get us what we need.
4.55 Verified Buyer
The staff is friendly and the parts are good quality.
4.55 Verified Buyer
They were easy to deal with and acted like they knew what they were doing. They got me in and out real fast.
4.55 Amanda Crane
Got everything we need when we need them. Overall good company.
4.55 Ron Dilbeck
Everything was great.
4.55 Verified Buyer
They are fast responding to needs.
4.55 Verified Buyer
On the administrative side with invoicing and what not there's never been an issue.
4.55 Verified Buyer
They get us what we need.
4.55 Verified Buyer
We're satisfied with them.
4.55 Mike Kazel
They do their due diligence and are accurate.
4.55 Jose Fuentes
The guys you have sent up here to do the service know what they're doing. So I figure all the service guys do. That's someone that I recommend.
4.55 Ron Dobby
No one is perfect. Nine is pretty close. Can't answer the pricing question, I didn't compare prices. We went with them because we knew they were a vendor in the area.
4.55 Verified Buyer
Customer overall has a great experience with company.
4.55 Verified Buyer
They have quality parts.
4.55 Verified Buyer
The technician was very knowledgeable and had excellent communication skills.
4.55 Steve Lund
They are a good vendor to work with, and I would recommend them to others.
4.55 Joe King
They are a good vendor to deal with and they do a good job, and I have worked with them for many years.
4.55 Cindy Turman
They are very fair, the orders are quick, and the invoices are clear.
4.55 Tony Stallings
The equipment itself is solid and durable. The sales team is responsive to questions.
4.55 Travis Snelson
The service work is excellent!
4.55 Verified Buyer
I like the services that they offer to us.
4.55 Wayne Lingerfeldt
The parts department is really good. It's easy to order them.
4.55 Derek Raulp
They ship orders quickly with options for stock order and next day shipping.
4.55 Verified Buyer
They have really good customer service.
4.55 Nate Timm
I would recommend them, and they usually have the parts in stock, and they get them to us quickly.
4.55 Verified Buyer
For the price we paid, the equipment was as expected.
4.55 Verified Buyer
Everything gets a high score.
4.55 Verified Buyer
4.55 Tyler Smette
I was pleased with their customer service!
4.55 Justin Olson
4.55 Barb Lopez
4.55 Verified Buyer
They're very responsive. They are able to adapt.
4.55 Austin Hill
They are great!
4.55 Mike Wiseman
They've got knowledgeable technicians who are very helpful.
4.55 Wayne Lingerfeldt
They're a reliable parts store.
4.55 Verified Buyer
4.55 Verified Buyer
They always get the job done and their parts department is excellent.
4.55 Jason Bosch
4.55 David Goodwin
Those guys do a good job for me every time!
4.55 Hannah Price
We are always pleased with Ascendum!
4.55 Verified Buyer
They've always helped us out when we've called them.
4.55 Gilley Poteet
They are great!
4.55 Jim Usry
Their personnel is top notch!
4.55 Verified Buyer
Their staff is always helpful and finds the parts that I need. They make doing business with them easy and enjoyable.
4.55 Chris Ross
They are always there when we need them!
4.55 Verified Buyer
Their parts are accurate. The kits are accurate per the drawings. They've been very responsive to our needs.
4.55 Verified Buyer
4.55 Shannon Hartwell
We are always pleased with the service of Ascendum!
4.55 Verified Buyer
We never have issues with ordering from Ascendum. They have quality parts.
4.55 Verified Buyer
4.55 Verified Buyer
They've always done a great job on our equipment and sell quality parts.
4.55 Dave Dukes
They are great!
4.55 Verified Buyer
4.55 Lee Hannah
They have the parts in stock and it's easy to work with them.
4.55 Russ Wilson
Very Professional!
4.55 Verified Buyer
The sales service was very good.
4.55 Verified Buyer
They're easy to get to and get parts from.
4.55 Verified Buyer
The Ashville location is fantastic.
4.05 Verified Buyer
They have the parts we need and they get them to us quickly.
4.05 Chris Rawlins
I had a great experience with Ascendum Machinery. Theyre local, which is convenient, and they have great availability, so I can get what I need when I need it.
4.05 Verified Buyer
They have always been reliable and have treated me well.
4.05 Verified Buyer
They do a good job overall, but I'm still waiting on my machine from 3 weeks ago. They told me they had a retirement party for someone and because of that they couldn't fit my Volvo in the bay. So now I'm stuck waiting.
4.05 Verified Buyer
The service is always good and reliable.
4.05 Aaron Allen
I recently had a service at Ascendum Machinery, and it was a really pleasant experience. Their service manager really knows his stuff, and he kept me in the loop every step of the way. I never had to wonder what was going on or if the price would change. Overall, a great experience.
4.05 Verified Buyer
I'd go with a 10 on this but the pricing is a bit high. A break on pricing would be nice considering how much I order from them.
4.05 Verified Buyer
The sales guy was super great. He was very informative. They were here on time. I like the machine. It's done well.
4.05 Aaron Smith
Ascendum Machinery has always been great. Ive never had any issues and everything is always handled on time.
4.05 Verified Buyer
They provide good reliable machines.
4.05 Verified Buyer
They do a good job for us.
4.05 Verified Buyer
I have been working with Ascendum Machinery for years. They always do a great job, especially Mark. He is a great person to have to help.
4.05 Verified Buyer
I'm very happy with the service I received from Ascendum Machinery.
4.05 Tony Bates
The new machine I got from them has only had one issue. They sent a technician right out, and the problem was fixed in less than an hour.
4.05 Will Sanford
Ascendum always gets us our parts promptly and with friendly service.
4.05 Verified Buyer
They now are our Leeboy dealer and it has caused a few issues. The availability parts for our 8500 Paver are never in stock. Other than that I think they do well.
4.05 Verified Buyer
I gave then an 8 out of 10 just because Volvo is a foreign made machine.
4.05 Jason Humphrey
Their service and parts technicians always go above and beyond.
4.05 Anthony Thomason
It is always a great experience when working with Ascendum Machinery.
4.05 Verified Buyer
I've never had a problem with them. They've always treated me well.
4.05 Verified Buyer
They provide us with what we need when we need it.
4.05 Verified Buyer
They've always had what I've been after whenever I go to Ascendum.
4.05 Verified Buyer
Ascendum is exclusive to some of the machinery we need. Prices and service are competitive. We're very happy with them.
4.05 Verified Buyer
I have been happy with Ascendum. We haven't had any issues that aren't fixed immediately.
4.05 Verified Buyer
They were quick to get the order in but the clamp wasn't the right size. We had to take things into our own hands to make it work out.
4.05 Randy Thomas
Ascendum Machinery is always a breeze to work with. Their technicians are familiar with our operations and machines. They make their best effort to help our business and I appreciate that.
4.05 Verified Buyer
When it comes to the equipment, parts and service, I would recommend Ascendum. It's pretty quiet in North Dakota though so there's not a lot going on.
4.05 Verified Buyer
The equipment always works well and we never have a problem.
4.05 Mr. Tracey Bowers
Ascendum is one of my favorite companies. They do a good job taking care of all our needs. If an issue arises, it will be handled and solved quickly. I would highly recommend Ascendum Machinery.
4.05 Verified Buyer
Ascendum has always been reliable and easy to work with.
4.05 Verified Buyer
Ascendum has been great with communication about the repairs on my Doosan air compressor. This is my first time working with Ascendum, they have been great thus far.
4.05 Verified Buyer
4.05 Verified Buyer
Honestly, there aren't many places around that carry the parts I need, so it is kind of like you go to Ascendum or you don't get the parts. But, overall my experiences with them are fair. I do think the availability of parts and the competence of the parts guys could use some improvement.
4.05 Rick Collins
The salesman was very professional with me and I felt the product was of a good quality as well.
4.05 Verified Buyer
Ascendum is a good company to do business with. They are always there when we need them.
4.05 Johnny Joseph
They understand what you're looking for and never have a problem getting me a part.
4.05 Verified Buyer
We do business with both Ascendum and Caterpillar, which are great companies. Ascendum has an edge that Caterpillar does not.
4.05 Verified Buyer
Ascendum's customer service team has been very responsive. There were a few small minor problems with my machine but they are in the works of fixing it for me and communicating with me.
4.05 Verified Buyer
I have been pleased overall by Ascendum. They are always helpful and upfront about anything and everything. I would most definitely recommend them.
4.05 Darren Murray
We have always had great experiences with Ascendum Machinery. They always have what we need in stock and they get it to us promptly and with accuracy.
4.05 Jim Plumley
They're convenient and make purchases easy every time.
4.05 Reid Stroud
Ascendum is a reliable and easy company to do business with.
4.05 Verified Buyer
I love Ascendum and my new equipment. They are very reliable.
4.05 Verified Buyer
I like the Volvo products and Ascendum overall. They have a good atmosphere. The guys are great and very knowledgeable.
4.05 Verified Buyer
I'm just a small owner with one machine but when I need something, they have it. They do the job. Even though the price is a little high, they are one of my favorites.
4.05 Verified Buyer
This is my first piece of Volvo equipment and Ascendum helped me find the perfect one. They are knowledgeable and responsive when I need parts.
4.05 Verified Buyer
Ascendum has a wonderful staff and is in the perfect location.
4.05 Wes W.
Everything went fine, maybe things could be quicker.
4.05 Ross Zink
I did have trouble with ordering some bolts. The parts guy had the right order but at the warehouse they shipped out the wrong bolts. That's really the only problem I've run into though, everything else is fine.
4.05 Jacob Graham
They do a great job with parts, service, and being helpful. I like the equipment they carry.
4.05 Verified Buyer
We already recommend Ascendum Machinery because they are a reliable company. We have never had issues with them and they have great people working for them.
4.05 Janice Wilkes
We already recommend Ascendum Machinery to everyone we work with. Their service is great and we have never had any issues. They are a great partner.
4.05 JW Oliver
Ascendum has a niche for having the availability of anything you need.
4.05 John N.
I like the knowledge of the staff members.
4.05 Justin Olson
4.05 Verified Buyer
I just feel like the communication could be better, otherwise I don't have any issues.
4.05 Verified Buyer
They are the only place to get Volvo parts or equipment.
4.05 Verified Buyer
Ascendum is always great to work with.
4.05 Verified Buyer
Ascendum is pretty easy to work with and if anyone I know has a Volvo, I tell them to go there.
4.05 Verified Buyer
Ascendum always follows through with a quick response time. We have been using them for years now. We appreciate that they drive so far out of their way to service our equipment.
4.05 Jamie Steen
Everytime I call they try to help you and they're pretty spot-on with it most of the time.
4.05 Wayne Lingerfeldt
I've always had pretty good experiences with them overall.
4.05 Ken Scherr
I like that they have a local store close to me and what they have to offer.
4.05 Verified Buyer
The parts department has always been very nice. Everything has been great with Ascendum.
4.05 Verified Buyer
4.05 Daniel Mills
Overall every experience I have with them is great. The only reason I say an 8 and not a 10 is the invoices aren't usually very clear.
4.05 Verified Buyer
Everything has been pretty good overall so far. The parts guys at the Greenville branch leave something to be desired but this branch here has been fine.
4.05 Matt G.
Phillip is wonderful to work with. He is always great at helping me out!
4.05 Dale Allen
It's the easiest place to get parts for what we need.
4.05 Dwight McKethan
They have always been a great company to do business with. I will continue recommending Ascendum.
4.05 Ashley Crim
4.05 Philip Howell
Ascendum is dependable and provides great service.
4.05 Eleicir Gomez
They have a great customer service team and the equipment is exceptional.
4.05 Verified Buyer
We have only used Ascendum a couple of times and it was a great experience each time. They have excellent service.
4.05 Aaron Allen
Ascendum provides great customer service, communicating with their customers.
4.05 Billy Wilson
Our machinery took a little longer than expected to get fixed. It was an unusual repair though. They adjusted the price for us though and everything went smoothly.
4.05 Verified Buyer
They have wonderful communication and we have over ninety pieces of Volvo equipment. We are constantly doing business with Ascendum.
4.05 Verified Buyer
Their equipment is durable and long lasting. We love the machines we get from Ascendum. I think getting parts is a little tough but that is for any brand of equipment in this day and age.
4.05 Verified Buyer
4.05 Scott Monson
They've always been easy to work with and availabilty has gotten a lot better as well
4.05 Jason Bunn
4.05 David Karington
They always have what I need to order. Phillip in Macon is a good counter person. I switched from Buford due to the personnel and now enjoy working with Phillip.
4.05 Alan Brown
The staff is knowledgeable and helpful.
4.05 Verified Buyer
They're pretty good and quick at getting parts to me.
4.05 Verified Buyer
Ascendum has an amazing response time to service calls.
4.05 Verified Buyer
I've not had any issues with the service work they've completed for us.
4.05 Verified Buyer
They have knowledgeable employees.
4.05 Verified Buyer
James helps us out a lot. The availability could be better when it comes to the parts but that's not really Ascendum's fault.
4.05 Brian Carroll
Ascendum has great customer service.
4.05 Verified Buyer
I have been with them for 15 years and its always wonderful. I do not give out 10's for anyone because there is always room for improvement.
4.05 Keith Hires
I never give anyone perfect scores but I think they have an amazing staff. The work we need done or parts we need they always get them in a timely manner.
4.05 Verified Buyer
Some of it was good but some of the things didn't get fixed right. It's not that big of an issue though. Other than that, Ascendum has been good to work with.
4.05 Jorge DeLarosa
4.05 Verified Buyer
The parts people have always been great.
4.05 Verified Buyer
The parts are priced a little high but they do a great job with everything they handle. I always get the parts I need quickly and accurately.
4.05 Verified Buyer
Overall, I would recommend Ascendum to people I know but specifically, I would let them know to go to the Charleston branch over the Columbus branch.
4.05 Verified Buyer
They did a good job and fixed the problem.
4.05 Verified Buyer
I don't know if it is Volvo or Ascendum but the pricing for the parts was $4500. We bought the same parts years ago and it was not close to being that price.
4.05 J.D. Smith
Ascendum provides good customer service and provides the parts that we need. Isaac in parts at the Columbia branch does a great job.
4.05 Kenneth Mills
4.05 Dean Wallace
They are a very reliable company but they are expensive.
4.05 Jon Bullard
Ascendum provides good customer service and attempts to help their customers however they can.
4.05 Michael Sager
They always have the parts we need. I also like my salesman.
4.05 loagan Winterowd
4.05 Verified Buyer
They do really good work but the cost of having a service done is just outrageous. On the other hand, they do amazing work and we rarely have any issues.
4.05 Verified Buyer
The machinery is fine.
4.05 Alisha Haken
4.05 Pate Lee
We experience good customer service. We always get the parts we need in a decent timeframe, everything is always great.
4.05 Harvey Gunnels
We have been working with them for awhile and timeliness is some of the issues we experience.
4.05 Verified Buyer
4.05 Verified Buyer
Every time we use Ascendum everything is done with ease and quickly.
4.05 Verified Buyer
We have one machine from you guys and the time on delivery was excellent.
4.05 Verified Buyer
They always do a good job for us, so I hope they would for anyone I send over there.
4.05 Verified Buyer
4.05 Verified Buyer
They are our only choice for Volvo for our location.
4.05 Leroy Irvin
They are easy to work with.
4.05 Verified Buyer
I am satisfied with my order and would recommend to someone.
4.05 Verified Buyer
We bought an off road dump truck from them at a time when it was hard to get that type of equipment. It was a one week turnaround, that probably won't happen again.
4.05 Kevin Wedgewood
I always have a great experience with Ascendum.
4.05 Verified Buyer
I deal with two guys, Paul Durie and Brian Straight. They are awesome.
4.05 Verified Buyer
Ascendum always gets the job done with accuracy in a quick manner.
4.05 Verified Buyer
Ascendum helped with what I needed and I really liked working with Phillip C. He's very helpful.
4.05 Verified Buyer
Just wish they were closer to my location.
4.05 Able Melendez
4.05 Keith Hillard
Ascendum carries the parts we need and is easy to deal with.
4.05 Ladell Bashlor
They take care of us and are easy to work with.
4.05 Ethan Bragg
Ascendum provides good service, good parts, and good machinery.
4.05 Tommy Heaton
We've had no problems with them and have owned their machines for ten years.
4.05 Cory Songer
We like your customer service and availability.
4.05 Steven Kincade
I think they are a really good company.
4.05 Chad Spratt
4.05 Jim Usry
The whole team in Chattanooga is great. The only problem I have is they never have the part I need. I always have to wait for a long period to get my part . Then. I have to pay the shipping on it.
4.05 Bubba Mccoy
Overall we are satisfied with Ascendum".
4.05 Carey Mccomb
4.05 Lance Westerlund
4.05 Gene parker
4.05 Larry Plote
4.05 Greg Owens
They are the best place to send my Volvo machines to.
4.05 Verified Buyer
I like that our rep is responsive.
4.05 Verified Buyer
I like my new salesman. He just started 2 weeks ago. He checks in with me regularly. He calls me and checks in on me. Donnie is what is keeping me with Volvo. I've already referred people to him.
4.05 Verified Buyer
They do a good job overall.
4.05 Verified Buyer
The guys have made negative comments".
4.05 Verified Buyer
They generally have my parts when I need them, and they are good people to deal with.
4.05 Daniel Howard
They have good customer service.
4.05 Verified Buyer
They don't follow up quickly enough.
4.05 Verified Buyer
We didn't have any problems that I know of".
4.05 William Bowman
They are good at their services, and have always treated me fair.
4.05 Verified Buyer
4.05 Verified Buyer
They are a good vendor, and they are always professional.
4.05 Verified Buyer
They are pretty good, just a little slow".
4.05 Terry Hogan
I love Volvo machines and have been very pleased with the service from Ascendum. They take good care of me.
4.05 Neil Jordan
I've done business with them for a while".
4.05 Brandon Youngblood
It was all good".
4.05 Daniel Price
4.05 Verified Buyer
They are great people to work with.
4.05 Nick Workman
We've had some issues with some hard to find parts but they have helped us get what we need, they have been great to work with.
4.05 Roy bailey
They are the only ones who sell the parts I need.
4.05 Verified Buyer
The equipment is good.
4.05 Johnny Burrows
They always do a good job for us.
4.05 Matt Oden
They are quick with service.
4.05 Rusty Waters
4.05 Brad Pace
The sales guys are really good to work with.
4.05 Verified Buyer
The pricing is a little high. I work with Leeboy equipment and what the markup is on their products is pretty far up there. Other than that, everything is pretty good.
4.05 Debbie Findley
They are easy to get parts from at a fair price.
4.05 Verified Buyer
I only worked with Ascendum once and haven't had much experience with them yet. So far, on what we did experience, it was good. We'll purchase from them again.
4.05 Don Shuford
I've received excellent service, the parts availability is great, and the machines are reliable.
4.05 Verified Buyer
They have quality machines.
4.05 Verified Buyer
There are hidden costs in the leases on equipment. They charge property tax in the leases and I didn't know that until the end of the year. It was an extra $6,000 that I wasn't expecting. Also, their parts are priced way higher than other places.
4.05 Jeanie Thompson
There is good availability of parts.
4.05 Verified Buyer
They have good service and their parts people are great. It's just that their prices are high and they don't offer any type of organizational discount.
4.05 Ron Mittleider
The mechanic I dealt with was very knowledgeable and very helpful.
4.05 Verified Buyer
I have had great experiences with Ascendum. I just wish they were closer to us.
4.05 Verified Buyer
It's been awhile since I last purchased from them but I believe everything did go well. It's hard for me to remember everything but I would recommend them.
4.05 Mike Roppel
They're good guys.
4.05 Elliot Earle
They take care of my issues and needs.
4.05 Verified Buyer
If the pricing wasn't really high, I'd give a higher score but aside from the prices, everything was good.
4.05 Tim Bentley
We haven't had any issues with them.
4.05 Cub Mills
4.05 Verified Buyer
We had an excavator and Volvo about 4 months ago. Everything worked out really well but the only issue was the admissions on the 300. That's pretty normal for equipment at Ascendum though. Overall, I always had good business with the parts department. They were always upfront and I really appreciate that. James was very great when I went there too. He was always good to me.
4.05 Mongo I.
Every thing was good working with them.
4.05 Verified Buyer
It's a smooth process working with Ascendum.
4.05 Verified Buyer
We only buy certain parts every now and then from Ascendum but most of the time when we order the older parts we need, it's a little difficult to find them in stock. But that's understandable since they are so old. Other than that, when we do use Ascendum, they're good.
4.05 Verified Buyer
The accessibility of parts is great.
4.05 Verified Buyer
The prices could be better but overall, we enjoy working with them! I've good expierences with them.
4.05 Verified Buyer
Whenever we work with them they provide good service.
4.05 Scott Lamb
They always do what I ask them to do.
4.05 Verified Buyer
Everything worked out in the end. It took a little bit longer than scheduled but that was fine.
4.05 Brian Gatehouse
The service tech I have, Jason Stultz, is very knowledgeable. He gets the work done and his diagnosis is usually spot on. The guy is an exceptional mechanic. He really knows his stuff.
4.05 Keith Britt
It's hard to get parts from Ascendum.
4.05 Verified Buyer
Everything went very well!
4.05 Verified Buyer
They are professional and I have no issues with them.
4.05 Verified Buyer
Most of the parts we purchased werent in stock but I understand thats not Ascendums fault.
4.05 Jeffery Page
The communication is great.
4.05 Kathy Nobles
4.05 Tom Brooks
They just get the equipment fixed.
4.05 Verified Buyer
Just being on time with stuff. That's the key in this business.
4.05 Verified Buyer
I don't know, it's a piece of equipment. They had it.
4.05 Verified Buyer
Ive had a few problems in the past that wasnt getting corrected and they lost a lot of our business because of it. Such as equipment running hot. However, they have turned around for the best when it comes to the equipment itself.
4.05 Verified Buyer
They're very responsive.
4.05 Verified Buyer
nothing to complain about. overall good company.
4.05 Verified Buyer
They are easy to use.
4.05 Rachel McGee
They're expensive, and we have other motor graders that are less expensive.
4.05 Tom Brooks
They are good about following up with me and easy to do business with.
4.05 Wes W.
4.05 Pete Livdahl
They are very helpful.
4.05 Verified Buyer
overall good service no issues at this time.
4.05 Verified Buyer
They are pretty helpful and are the only ones who sell Volvo parts.
4.05 Verified Buyer
Id refer Ascendum to anyone because they get the job done.
4.05 Cody Ledford
They've been a great help.
4.05 Verified Buyer
quicker to get parts than other places.
4.05 Verified Buyer
They are easy to do business with, parts are a great quality and personnel are knowledgeable.
4.05 Verified Buyer
I like their sales team, I like their parts team but I don't like their service team. That's not Ascendum's fault, that's more about Volvo, they're just the messengers.
4.05 Verified Buyer
overall good service. no complaints.
4.05 Verified Buyer
We would but it wouldn't be our first choice. We deal with other companies that give a better rate.
4.05 Verified Buyer
The only reason is that one of the facilities has had our equipment for over a year and they still haven't repaired it. We have some discomfort over that.
4.05 Anita Trana
Very comparable and competitive with the market available at this time.
4.05 Verified Buyer
Machinery works good but sometimes it's costly.
4.05 Verified Buyer
My first time doing business with Ascendum Machinery and had no problems.
4.05 Verified Buyer
They're always available. Sometimes it's hard to get parts, but they're great. There's always room for improvement.
4.05 Verified Buyer
Customer stated that this is based on parts not being available for company.
4.05 Lynn Delassuss
I have my own personal experience, that's why I wouldn't give them a 10. I have a good relationship with the sales person, we've been doing business with them for years. The other department I have issues with. With the lease returns, there's always some issues there that take place. They always try to nickel and dime us when we return it.
4.05 Tammy Alexander
Because it's specialty. It's going to be item specific. Prices were a little steep.
4.05 Keven Manning
4.05 Christy Phillips
We have always had good business with them.
4.05 Clay Smith
They do good service work.
4.05 James Mason
The technicians do good work on the equipment we like the quality of their products and it's always a good experience to work with them.
4.05 Verified Buyer
They do a good job. Robert M. is very helpful and knowledgeable.
4.05 Verified Buyer
The parts department is great.
4.05 Patrick Causey
They're courteous, kind, and knowledgeable.
4.05 Austin Grant
We always receive our parts and invoices quickly.
4.05 James Williamson
4.05 Daniel Gandy
The service technicians do quality work.
4.05 Lee Garrett
They took ownership of my needs. They worked with me.
4.05 Verified Buyer
Everything is good but it would be great if it wasn't so expensive.
4.05 Verified Buyer
We work well together. We borrow stuff from them, they borrow stuff from us. James and Brandon are good to work with.
4.05 Verified Buyer
4.05 Verified Buyer
When I call them they have friendly people working there and I get the parts fairly quick.
4.05 John Huntley
They do a good job!
4.05 Verified Buyer
The team itself is pretty good.
4.05 Verified Buyer
They're really good on the diagnostics, it helps reduce down time.
4.05 Verified Buyer
They're very knowledgeable. We have no problems with them.
4.05 Verified Buyer
They were good on the response time. They did fine.
4.05 Verified Buyer
They're very knowledgeable. Their service is pretty prompt. I like Mike. He's the guy I usually work with.
4.05 Verified Buyer
4.05 Verified Buyer
They answered the phone.
4.05 Ian Young
They are a fare and dependable company!
4.05 Ray Moon
They are easy to work with and they are always professional.
4.05 Verified Buyer
That rating is for the parts department. I like the ease of communication.
4.05 Joe Brenaman
They are a fine reputable company!
4.05 Verified Buyer
They are easy to work with.
4.05 Verified Buyer
4.05 Verified Buyer
I always get great service.
4.05 Verified Buyer
No one at the Buford branch answers the phone. I tried calling several times to schedule a service call but was never able to get through to anyone. I had to call the mechanic directly to get it scheduled. Brian, (the mechanic), does a great job and takes real good care of us.
3.55 Verified Buyer
I like their equipment. It's more affordable compared to other brands.
3.55 Verified Buyer
The wrong part was sent, but they corrected it quickly. This has been a problem with them over time, and it's getting old.
3.55 Verified Buyer
We have never had any issues when doing business with Ascendum. My mechanics love them.
3.55 Verified Buyer
They are a great company, but we have experienced issues.
3.55 Verified Buyer
Ascendum sent three different technicians out and I received three different diagnoses for my machine. It is still not running and I have spent a lot of money on parts and services that were not needed. Once again, my machine still isn't running a month after they supposedly fixed the issue.
3.55 Verified Buyer
They were nice.
3.55 Hans Rubio
When we ordered the part, it came in accurately and quickly.
3.55 Carrie Crawford
When we ordered the part, it came in accurately and quickly.
3.55 Verified Buyer
I wish they had more service men because it would be great to get things fixed faster.
3.55 Verified Buyer
It's difficult to get a hold of someone at Ascendum. Everything has a wait time and it's ridiculous. Ship times take way too long, as well.
3.55 Verified Buyer
We have had some glitches with Ascendum. They took care of the issues promptly.
3.55 Verified Buyer
I only have three of their machines. I have never had any issues with them out of my fleet of about 20. I would say they are doing a good job.
3.55 Verified Buyer
They take great care of my crew and I appreciate the responsiveness of their team members.
3.55 Verified Buyer
Their parts pricing is higher than some of their competitors. The parts are worth it because of their durability.
3.55 Verified Buyer
I would give Ascendum Machinery a 10/10 but no one is perfect. I have always had good experiences working with their techs. This last service I was getting done remotely and they really pulled through for us.
3.55 Verified Buyer
Ascendum has always been easy to work with but they are expensive.
3.55 Verified Buyer
I would be more likely to recommend them if the pricing could be greatly approved. They do good, they're just expensive.
3.55 Verified Buyer
Nothing in particular.
3.55 Verified Buyer
We have never had any issues with Ascendum and they seem to run a pretty good show.
3.55 Verified Buyer
I would be more likely to recommend them if they would reach back out to me in a timely manner.
3.55 Verified Buyer
Ascendum should work on their availability when it comes to parts.
3.55 Lee Glenn
They're one of the only places I can find Volvo parts for. I do think the parts are very expensive, otherwise things always go pretty smoothly.
3.55 Verified Buyer
They aren't finished with our machines. They completed about 2/3rds of the work. Mark has been very knowledgeable. I cannot fault him for his knowledge. He's doing the best he can do. We are based closer to Nashville because of Mark, we went to Knoxville. Brandon the service manager has been kind to work with too.
3.55 Verified Buyer
We just ordered an attachment for our Volvo and it worked out. The only thing I would like to mention is that pricing could be a whole lot better.
3.55 Verified Buyer
A special part was ordered from overseas and when it arrived it was the wrong part. They would not let me return it due to it being a special order. Their parts and service pricing has become so expensive that it has caused me to start selling my Volvo fleet. It upsets me because I love my Volvo equipment. They don't stock parts for equipment that is over ten years old and that is my entire fleet. Those are the special order parts and I think they do that just to make extra money off ordering it. Plus, once it's here it can't be returned so they aren't losing any money.
3.55 Verified Buyer
I haven't had much experience with Ascendum. They have done well though.
3.55 Verified Buyer
It depends on what they are needing.
3.55 Jim Bernath
We've had ongoing issues ever since we bought this machine. This last time, the order was fine for parts. But it depends on what we're talking about on if I would recommend or not. Like, there's one mechanic that I would say a 10 but others that I wouldn't recommend at all. Some things that we'd had issues with, has been rectified at this point. For a long time. it was a like a new manager every week so nobody knew what was going on but it seems to fixed now. This machine though just keeps eating through coolant. They come out, fix a hose or something like that, then a week later the coolant is gone again. It just keeps happening repeatedly since I got it.
3.55 Verified Buyer
They are good in some areas and not so good in others.
3.55 Matt Ragsdale
I've had good experiences with them throughout the years.
3.55 Verified Buyer
I had an issue with the bill. I've been calling since November and I still haven't received a call back. I just get the same response to give my information and "someone will give you a call back.
3.55 Verified Buyer
I feel like we don't have too much of a choice so we're going to Ascendum because we have to. I think Ascendum is understaffed just like everyone else. People are not acute to what is needed. There was one guy who did a really good job though. They need to have more like him and help reduce the turnover rate.
3.55 Verified Buyer
The parts guys working at Ascendum I have known for a very long time. They do an excellent job and I would highly recommend them. I won't give a perfect score because everyone has room for improvement, not just Ascendum.
3.55 Verified Buyer
They have great machines but could be better in terms of communication.
3.55 Verified Buyer
Three services were completed on the truck and they did a great job overall. We just get frustrated when it comes to the invoices but also, requesting services via email is very easy too.
3.55 Verified Buyer
I think they have been doing better than they have before but we still have issues. The invoices need more detail and there is just a lot that needs improvement.
3.55 Verified Buyer
The technician that came out admitted to me that he had little knowledge of air compressors. It took a month for them to complete the service work on my machine and I had to reach out for updates on the service work instead of the technician communicating with me. Ultimately, I had to pitch a fit in order to get the work completed when it did.
3.55 Noel Shirek
3.55 Verified Buyer
They do a good job getting us the parts we need.
3.55 Verified Buyer
It took the technician 3 different times to get the correct part so the service work took longer than expected.
3.55 Verified Buyer
They are as good as anyone else.
3.55 Verified Buyer
3.55 Tyler Quick
They got me service work completed in a timely fashion.
3.55 Jason Rouse
3.55 Octavia Johnson
The fact that they had the parts when we needed them. Their lead times are really good right now.
3.55 Garret Lowery
I have never had any issues and they pretty easy to deal with.
3.55 Verified Buyer
Our company primarily uses Ascendum and they provide good service.
3.55 Verified Buyer
The parts personnel is impressive.
3.55 Verified Buyer
It's just very easy to work with them and they're very close, that helps.
3.55 Verified Buyer
The one tech they send out here knows what he's doing.
3.55 Verified Buyer
I have to get things from them with anything Volvo related; I wouldn't have another option. Their knowledge isn't that bad but their markup prices are a little bit ridiculous. Stock orders should have the option to wait it out and if I wait 2 weeks for a part, a freight charge shouldn't be added on. Other that that, they're good to work with.
3.55 Verified Buyer
They are easy to work with and professional.
3.55 Verified Buyer
I'm not very happy, but you guys are in the process of making me happy". "I would still recommend Ascendum because its the only place around".
3.55 Verified Buyer
I've had a mix of both good and bad experiences with the service department at Ascendum. They have always made it right in the end but the bad experiences have left me with a poor outlook. The worst experience I had involved a piece of my equipment that was down for 5 months due to the slow response of the service department.
3.55 Alan Patterson
3.55 Verified Buyer
There are other people around with better services.
3.55 Nathan D
3.55 Verified Buyer
Near me, this is the only place to get the right parts for a Volvo truck and it's very pricey.
3.55 Danny Biggers
They're friendly and easy to get along with.
3.55 Verified Buyer
The parts are available for us.
3.55 Verified Buyer
The parts are of good quality and are correct the first time.
3.55 Verified Buyer
The parts availability is not great.
3.55 Verified Buyer
Everybody is easy to get along with. It was the wrong bucket, but they responded quickly to correct the problem.
3.55 Verified Buyer
It took a month and a half to get it done. I understand people had to sort things out right at that time but we even had issues with the payment. It was difficult for us to figure out who to pay and how to pay. Since the change of leadership, it seems to be getting better but the transition period was a hard time. Once the machine was ready, it was good.
3.55 Marcus Rutherford
The quality of the products is good.
3.55 Verified Buyer
The service department is a little bit lacking in response time and completing the job once they arrive.
3.55 Verified Buyer
I had a 200 series machine before. I got great, reliable service from it, which is why I decided to buy another Volvo.The machine I bought a couple of years ago has had continuous problems." "The problems we are having with the machine, the extended down time we've experienced, point to a systemic problem, or design flaw. Volvo needs to acknowledge that and deal with it." "Even with the extended warranty, they charge freight fees, mileage, environmental fees, etc. I just got a bill yesterday. The technician came out to change a sensor that was under warranty and the charge was about $2,000. Two thousands dollars! That's ridiculous! "We have about $6,000,000 worth of farming equipment, I deal with Deere and other companies, Ascendum is the only one who charges all of these fees.
3.55 Jesse Bring
They answer their phone. We haven't had much problem with the machine we bought from them. I guess that's a good thing.
3.55 Verified Buyer
I've had good luck with Ascendum
3.55 Verified Buyer
The service was fine.
3.55 Verified Buyer
No matter where I am, the parts I end up getting never work out at first but I was able to go to Ascendum and get the right one the second time around.
3.55 Verified Buyer
They quality of the equipment is good.
3.55 Brad Daniel
3.55 Verified Buyer
I told the service manager not to send a technician out for the service work unless they had the wiring schematic with them. When the service technician arrived he didn't have the wiring schematic. Because of this it took longer for the service work to be completed.
3.55 Verified Buyer
Couldn't find the parts new.
3.55 David Blackburn
3.55 Verified Buyer
overall great service but needs more supplies as well as maintain and keep up with the parts they do have.
3.55 Joel Hill
They weren't too good. Then they brought another guy in Service, and that's who I deal with. They are headed on the right direction now.
3.55 Verified Buyer
Satisfied with them overall, could use a little more experience looking up parts.
3.55 Verified Buyer
It's complicated. The sales team and the equipment are second to none! My issue has been the parts being so expensive. There is a 100% mark up on all their parts.
3.55 Verified Buyer
They did good work, but the wait time was over a month.
3.55 Verified Buyer
They've got what I needed.
3.55 Verified Buyer
He called me back when he was supposed to, unlike the last guy who was there. The new guy is much better.
3.55 Verified Buyer
They are knowledgeable. That's why I like using their parts department.
3.55 Nathan Woody
3.55 Gordon Underwood
3.55 Verified Buyer
The service is great but the mileage reimbursement is very expensive. When we need service it costs us twice as much as we have to pay mileage for the technician to come out to do the initial diagnostics and then pay mileage again for him to go get the parts for him to be able to complete the repairs.
3.05 Verified Buyer
I recently called about an error code that appeared on my machine. I was told by the person I spoke to they didn't know what the code meant and couldn't tell me anything about it.
3.05 Carl Campbell
3.05 Verified Buyer
Overall their prices are just too high.
3.05 Danny Grillot
3.05 Verified Buyer
It seems to me that the bigger companies get better service and quicker responses. I have had multiple issues with the new paver we purchased. We should not be having this many issues with a new machine. We have had many issues with the hydraulic systems. Their field service technician seems not to care as much due to being overworked.
3.05 Verified Buyer
I don't have a really clear answer, I'm not really sure how to answer that [to a 3rd party]." My overall experience was not very good.
3.05 Verified Buyer
They can work on having better communication.
3.05 Jordan Lambeth
3.05 Verified Buyer
They do a good job but the prices are very high.
3.05 David Allan
It is a variety of issues. The lines of communication are poor and so is the timeliness of service.
3.05 Verified Buyer
I called about how the oil works in a machine I had of theirs and had to call another Volvo dealer because they would not get back with me. They have the knowledge there but it doesn't seem like they want to share it.
3.05 Verified Buyer
We received the wrong starter yet still got billed for it. When we reached out to get the issue corrected we were told by Ascendum that this was a warranty issue. We finally got the issue resolved but it felt like we had to jump through hoops to get it taken care of.
3.05 Otis Scott
Well, if you ever get a parts person, the parts people are good. They go out of their way to help you.
3.05 Carroll Underwood
3.05 Alan Kauffman
3.05 Verified Buyer
I love the equipment and parts but their locations are spread too far apart and the parts pricing is high.
3.05 Verified Buyer
They are extremely short-staffed here in North Dakota and the parts availability is poor. I had a machine down for 7 months last year because they weren't able to get parts for it so that the service work could be completed.
3.05 Butch Purser
3.05 Robert Emery
3.05 Verified Buyer
Their competitors are able to get us our parts quicker.
3.05 Verified Buyer
Delay in receiving parts.
3.05 Keith Lenly
They charge to much for truck time. Part pricing is good but, truck time price is way too expensive for their time of service.
3.05 Verified Buyer
We experienced issues with long wait times for service work to be completed.
2.55 Verified Buyer
Ascendum has low parts availability and high prices.
2.55 Verified Buyer
Their pricing is ridiculous. I had a torn wire and they charged me $1000 for a rep to come out and look at it for 90 minutes.
2.55 Verified Buyer
The technicians are great and do good work, but their communication is subpar. They don't return your calls quickly and don't give regular updates on the work being done.
2.55 Verified Buyer
It took over 2 months to repair my asphalt paver. It took entirely too long to get that done in my opinion.
2.55 Verified Buyer
It has always just been a messy experience with Ascendum. They are unclear about what they are doing which causes confusion and frustration on our side.
2.55 Verified Buyer
After the order was completed the rep went on medical leave and nobody told me. I emailed with questions but no reply. I called several times and wouldn't get an answer. This went on for a month before they contacted me.
2.55 Verified Buyer
I haven't had the luck I had hoped with them. Not on the ball. They don't take care of the customer as well as I thought they would. Bought a machine that had a broken hinge and they never fixed it. 6x people have worked on it and still not fixed.
2.55 Verified Buyer
I am very unsatisfied with the way things were handled. The horn broke on one of my loaders and they sent someone out with an entirely new joystick. They wanted almost $4000.00 to repair. I told them to forget it because the machine is only a year old. I was shocked to find out that it was not still under warranty. They took some of the charges off the bill. I still had to pay for the technician who came out. I rigged the horn wires myself and made it work again. I want to ensure they know their technician was very professional and friendly.
2.55 Justin Kruger
2.55 Verified Buyer
I enjoy doing business with one guy there but there is this lady that complicates things. When I deal with her, it is not a good experience. When I deal with him, it is a great experience. They ship their parts sometimes separately and I never received one of the parts that was on the order. I tried for quite a bit of time to get ahold of her and the issue was never resolved. I got in touch with the guy and he explained the invoicing and was able to get the missing part. The rest of my orders have solely been through him because of the lack of experience and communication with the lady. I love their equipment and wish they had a closer location.
2.55 Verified Buyer
They have always been pricey but now they have become super unreliable. It is like pulling teeth trying to get anything correct.
2.55 Verified Buyer
Ascendum has amazingly knowledgeable technicians. They do wonderful work. The pricing is ridiculously expensive. They charge a fee for coming out and then charge a fee for their tech to return to their location. It costs me about $1,500 just for them to come out. It just seems like there are hidden fees and they are going to price themselves out of the market. Well, they already have a monopoly operation. So I guess they think they can charge whatever they want.
2.55 Verified Buyer
They are very slow when it comes down to us having the part we need in hand. Their pricing is ridiculously high compared to other dealers I have found.
2.55 Verified Buyer
he sales team in the parts department is wonderful. Those guys are always hard-working and helpful. The service is a different story. They can't seem to fix anything right and when they do it doesn't hold up. For the cost of repairs and freight charges, it is becoming a nuisance having to deal with them.
2.55 Verified Buyer
There have been multiple issues with getting the correct items we need.
2.55 Verified Buyer
I was sold the wrong water pump which caused other issues. The freight charge for getting the correct one from another location was insanely high priced.
2.55 Verified Buyer
The location closest to me is understaffed and it takes longer than it should to get a part.
2.55 Verified Buyer
2.55 Verified Buyer
It's all got to do with these defective parts I had to pay for, it's changed my whole attitude. It wouldn't have happened at Caterpillar.
2.55 Verified Buyer
Very high pricing and most of the parts people, except one, have trouble finding the right part.
2.55 Cameron White
2.55 Verified Buyer
They took a long time to get out to our site and fix the machine.
2.55 John Exton
2.55 Kevin I.
2.55 Beverly Ball
2.55 Kevin Curran
2.55 Verified Buyer
Some services have been great but the last technician was terrible. He had to call someone the whole time to answer questions. He was not knowledgeable at all. I get people are short handed but I think this work could've been dealt with differently. I ended up having to fix it myself in the end too. I feel like the small business owners get pushed to the side too.
2.55 Verified Buyer
The parts department is great but service could be better.
2.55 Verified Buyer
It takes a long time to get parts. you can't just walk in and get them.
2.55 Verified Buyer
I just never heard back from them about anything, especially when I had questions that needed to be answered.
2.55 Dale Duff
We have had some disputes with service workers and it took a long time to resolve. The Service Department is where we faced our issue.
2.55 Larry Rownd
2.55 Verified Buyer
Really, their parts pricing is too high. I own several of their machines and their pricing makes it almost impossible to do business with them.
2.55 Verified Buyer
I still have no idea on if the truck is ready or not. They are very poor on communicating if the equipment is ready yet. I haven't even gotten a call back. I don't even want to work with them anymore because of this but we need to keep in touch for The Volvos and I just hope they can do better in the future. We need to be kept in a loop on that stuff and I'd like to know what I'm even paying for too. Since it's taking so long, we're losing business on our end too. I'm out with a cast on too so it just makes it harder for me to know what's needed in the shop and when things will be ready.
2.55 Verified Buyer
We had trouble receiving responses from the parts and service department when attempting to schedule services.
2.55 Verified Buyer
I can't get anyone to give me a callback. When I give them a call I am always told they will have someone call back but they never do.
2.55 Verified Buyer
They need more technicians and better availability. In our area, they only have 2 techs available. Sometimes we might have to wait a week to see a tech. That's everywhere though. It's like no one wants to work any more.
2.55 Andrew Chase
2.55 Verified Buyer
I think the parts are way over priced.
2.55 Verified Buyer
My biggest concern is the price being too high on everything.
2.55 Verified Buyer
I had a problem with communication issues.
2.55 Verified Buyer
Parts are slow to come in. They don't understand the sense of urgency when a machine is down.
2.55 Verified Buyer
The rental from Piedmont is great. So far, so good. But working with the Ascendum over in Jefferson wasn't the best experience.
2.55 Verified Buyer
I got some filters from there that were pretty good but the prices were really high. Working with them is good but there was one problem with the service that took week, after week, after week to get fixed.
2.55 Verified Buyer
The parts guy got transferred back to being a mechanic. We got caught in the middle of his leaving and the new guy starting, because of that, my order was delayed by 3 weeks.
2.55 Verified Buyer
I love Ascendum's machinery but we have difficulty getting parts due to availability and it's difficult to schedule service. I would recommend that Ascendum check out the service model that CAT uses because it's effective and better than every other heavy machine company.
2.55 Jason Burson
2.55 Verified Buyer
We've had some accounting issues with them, they turned off our account and now they want us to use credit card only instead of POs, and recently it took us 3 weeks to get an estimate from them." "We have over $5 million worth of Volvo equipment in the region and they don't seem like they want to partner with us.
2.55 Verified Buyer
We've had numerous issues where parts are out of stock and with receiving the correct parts in our orders.
2.55 Verified Buyer
Brand loyalty. Thats all.
2.55 Verified Buyer
Most of the time they don't know what they are doing, they have a non competence parts staff, sales side of the company is fine, the parts and service department is not up to par.
2.55 Rich Parisien
2.55 Verified Buyer
The only reason we use Ascendum is because we have to. We've had numerous issues with receiving the correct parts and parts availability.
2.55 Charles Salvatore
2.55 Dave Evans
2.55 Verified Buyer
Several reasons, I don't care to get into it. Right now the way I see it they're the only vendor that can service the equipment here, so there is no competition.
2.55 Verified Buyer
The parts over price. There are lots of times they are unavailable. Sometimes it's very hard to get in touch with parts personnel. The sales personnel have been good, but service, or getting a tech out on the field can be dicey. Getting on the schedule for the field is tough, and their communication isn't great. The service tech took 4 weeks to get out to me.
2.55 Verified Buyer
The service work was good but we had to wait months for the parts to come in to finish the work.
2.55 Verified Buyer
My biggest complaint was the equipment showed up 2 weeks late. As a result, the job had to be put on hold. It wasn't Asheville's fault, the equipment came from elsewhere, Charlotte or somewhere else.
2.55 Verified Buyer
In the past, their service response times have been terrible. They've also charged for shipping excessively.
2.55 Verified Buyer
They never seem to have parts in stock including simple items such as fan belts.
2.55 Verified Buyer
They sent me the wrong parts
2.55 Verified Buyer
It's expensive. It's very expensive. So far I don't have a good taste for Volvo equipment. I feel the problem is with Volvo, not Ascendum. Also, it's used equipment so I might not be the best sample.
2.55 Verified Buyer
I didn't buy parts, I bought a machine. It took them months to get the machine. Maybe 6 months, I can't remember how long exactly.
2.55 Verified Buyer
My Volvo machine has been down for over 4 weeks now due to the bushing on the pin. I was told that the repair would be completed last week. I've been trying to call to get an update from the service department but no one will return my calls.
2.55 Verified Buyer
I had issues with my previous order. I ordered a choke cable for the price of $168 but was sent the incorrect one at first. I returned that one and when the new cable was sent to me the price had increased to over $400. I had already billed my customer for the price of the original cable so I ended up losing a couple of hundred dollars on this transaction. I'd like to speak with someone to see what can be done about this as I was not told about the price difference up front. Also, I sell parts so I'm aware of what the market value of parts is. The price that I was charged was more than double what the cable goes for. Based on this, I'm not sure I'll do business with Ascendum again. I'd like to add that Mark is fantastic and I don't feel like any of this was his fault.
2.55 Verified Buyer
2.55 Verified Buyer
Had a bad experience
2.05 Verified Buyer
They're inconsistent with their supplies and service. Sometimes they ship to the correct place and sometimes the wrong place. This has been going on for years, it's not a new issue.
2.05 Verified Buyer
The parts and service department are quite bad. They lack knowledge and they can't seem to get the parts in.
2.05 Verified Buyer
The service was terrible because they sent a faulty pump with their technician. They wouldn't put a warranty on it before they sent and now I know why. They ended up having to come out and fix it. I ended up getting charged twice for labor.
2.05 Verified Buyer
I would say the service department could improve from my experience. I love Volvo but the service and parts department could use improvement.
2.05 Alan Brooks
2.05 Verified Buyer
Ascendum in Knoxville, isn't very good. The store manager needs to be replaced but the service manager is great. The prices are outrageous too. I can buy the same part from a different facility and I can get it way less from somewhere else. For example, if something costs $1,000 at Ascendum, I can find it somewhere else for $600. The worst part is that it's out of state for me to do that and Ascendum would be closer for me but I'd rather have a longer commute and save more than spend a thousand dollars.
2.05 Verified Buyer
They sent the wrong part twice which caused double the down time of my machine and delayed a contracted job. The service was horrible, it was not a good experience.
2.05 Verified Buyer
The parts availability is bad.
2.05 Verified Buyer
I bought a grapple for my loader. It didnt work. Ascendum said it would take two weeks to get someone out to fix it. I couldnt wait that long, I had a job coming up that very next week. I even went to Ascendum and tried to get some technical advice but I couldnt get any help. I had to call another service department and, $800 later, it was fixed. Im not trying to slam them, but there are problems here that need to be addressed.
2.05 Verified Buyer
Volvo is the most expensive for both parts and machinery. It's also hard to get tools that fit due to many of the parts being metric instead of standard.
2.05 Verified Buyer
Why? I would say, because I used to work for them, egos. I used to work in their Minot location.They never gave us a service truck and put us in a bad location." "The way they handled things up here was bad. Folks kept asking when were we going to get a service department and I kept telling them it was coming. That's what the company kept telling me to tell them. It reached a point that in good conscience, I couldn't tell them that anymore.
2.05 Verified Buyer
The parts are incredibly expensive and very hard to get.
2.05 Keith Britt
2.05 Verified Buyer
It is very difficult to get parts and it is difficult to get a decent lead time. The prices are too much as well. Even when we are in dire straights, they still have to order from the manufacturer and we still have to pay a large amount of money.
2.05 Verified Buyer
They did not follow up with me well. Its been two weeks too long for them to service my parts and still nothing. Plus, the prices are too high.
2.05 Pate Lee
We have a lot of difficulty with them; getting the right parts, ordering the right parts and getting them on time.
2.05 Michael Larry
1.55 Verified Buyer
They are trying to improve but our history has not been good. I think they try and try but nothing ever changes. It's like pulling teeth doing business with Ascendum.
1.55 Verified Buyer
There have been some personnel problems. Also, I bought a machine there and they didn't do the right thing when there were problems. There were other things that I won't go into.
1.55 Andrew Bunn
They have a great staff and are an amazing dealership but the prices are ridiculous compared to others.
1.55 Lane Rock
Nothing is in stock I can't even get a filter. They have to order everything then they charge you to ship it.
1.55 Richard Ball
1.55 Richard Holc
1.55 Verified Buyer
My last experience wasn't great. But, everything before that was excellent".
1.55 Verified Buyer
They are very unhelpful and are more expensive for the same parts as other dealers. In the past, they offered no help with troubleshooting on our equipment. Then they wanted to sell me parts I didn't need.
1.55 Keith Adams
1.55 Verified Buyer
No parts and it takes forever to get them.
1.55 Verified Buyer
It's difficult to reach someone to schedule our service work. I often have to call repeatedly before I am able to reach anyone. Also, our invoices are not clear. I have to constantly check them for accuracy to ensure that we have received the services listed before I submit them to corporate. I've noticed that Ascendum is horribly understaffed. It benefit everyone if they were to hire more employees.
1.55 Verified Buyer
1.55 Verified Buyer
1.55 Verified Buyer
There's not enough help.
1.55 Verified Buyer
We've had numerous issues ordering where the parts aren't in stock and the lead times are extended. We can no longer receive service through this branch as there is no longer a service technician. This branch can't seem to keep employees very long. We've had to go through the Fargo branch which is really good, but is 7 hours away from us. As a result of these issues, we are phasing Ascendum out of our vendor list and looking to replace our current Volvo equipment with a different brand.
1.55 Verified Buyer
Mike is fantastic. However, this branch no longer carries filters. It took me all day to get the filters ordered. It's also frustrating that there is no longer a service tech available out of Williston.
1.05 Verified Buyer
I don't think we will be using Ascendum any longer after they fix the issue at hand.
1.05 Verified Buyer
They're too expensive. The only reason I have them service my machine is because they're the closest. I don't even order parts from them because they're too much money. I go elsewhere for the parts and get them faster than what Ascendum could do.
1.05 Verified Buyer
Their lack of knowledge is disappointing. I am very dissatisfied with their service technicians. They have "fixed" my machine three times and the belt is still messed up. This will be the fourth time a technician has to come out for the same issue. The downtime this has caused is absurd.
1.05 Bevan Walsh
Machines are good, service is not.I wouldn't recommend because of the inability to keep up the machines. The guys are willing to work with us and try to get it figured out. Its not the people themselves I have any issue with. But there aren't enough people for upkeep.
1.05 Verified Buyer
My machine got held up and was still having troubles after 5-6 months.
1.05 Verified Buyer
Everybody tries to avoid Ascendum due to their pricing. It's just a fact of life.
1.05 Verified Buyer
They did not completely fix the problem with the equipment the first time. It was a very expensive service done and I am not happy that it is already messed up again. They are wanting me to pay even more to have the same issue serviced again. That really disappointed me due to them always doing great for me and my company. Although, they did a good job following up with me." "I wish they would have had better communication throughout the service, also fix the problem the first time or not charge for faulty service.
1.05 Nathan Woody
1.05 Terry Justesen
1.05 Sean Smith
It's not personal, the prices are extortion". "I can get better deals elsewhere".
1.05 Verified Buyer
They don't seem to care about the customers and they don't have the support that they need.
1.05 Verified Buyer
1.05 Tony Shurling
1.05 Verified Buyer
I called them for a rebuild of an L 90 loader. Within a short time of getting the machine back, there was an injector failure, the whole unit shut down in the middle of the road. We were able to get it started again and back to shop." "The Ascendum tech came out, claimed there was no error codes when he hooked it up to his computer, and 4 days later I receive a bill for $1,400. There is definitely something wrong with the machine and the tech was not competent enough to determine what it is.
1.05 Verified Buyer
It's hard to get in touch with anyone, hard to communicate to anyone in charge, short on personnel so it takes them a while to get to a service.
1.05 Verified Buyer
0.55 Verified Buyer
Ive been having major issues with three units from Ascendum. In the past three years alone, Ive had to spend over $15,000 on repairs because the AC compressors keep going out. To make matters worse, theyre currently down again and Im looking at another expensive repair bill.
0.55 Verified Buyer
I had to purchase a part in Concord from our sales guy Mark but he's on medical leave. Our tractor is sitting in the mechanics shop as we wait for a part from Asheville which is ridiculous. Not to mention the price of the part. Instead of rebuilding the part we were charged $800. Mark is out and because of that nobody else seems to know what they're doing. The people there except for Mark are incompetent and they're way too expensive.
0.55 Verified Buyer
Our bill was way overpriced and I was not happy about that. I could've paid someone else to drive all the way here and still have spent less money.
0.55 Verified Buyer
They never call me back whenever I call. I have a very hard time getting in touch with anybody down there.
0.55 Verified Buyer
All of the breakdowns were horrible. They're constantly having to work on 2022 and 2023 brand new Volvos that break down. I like the machines when they run but most of the time they don't.
0.55 Ryan Vastontellos
Due to pricing being so high and communication is poor".
0.55 Jeff Smith
0.55 Verified Buyer
The mechanics do a good job on the equipment when they have the parts and the help to get it done.
0.55 Verified Buyer
The service was very poor. We traded off the excavator that we had and ended up going with John Deere instead. They couldn't fix the 160 Volvo either when it was serviced.
0.55 Chris barlowe
0.55 Verified Buyer
They still haven't fixed it. The air conditioner is broken and the pin in the door hasn't been fixed. They've completely dropped the ball on everything I've told them that needs to be fixed.
0.55 Verified Buyer
We have had a difficult time getting people out to service our machines in a timely fashion, and the response time has been poor.
0.55 Verified Buyer
It started off good but it went down hill. Last Summer when I dealt with them, they were great. Then it changed. The guy who was there, he was filling in, he left." "Getting parts ordered was a nightmare. I ended up having to go somewhere else because we were waiting months for parts. Getting a hold of someone was almost impossible as well. I had to find another Volvo dealer.
0.55 Verified Buyer
It took 2 to 3 months to solve a simple problem. The whole thing was pretty bad." "There was no transparency when it came to invoicing and service. For example,I got double charged for the labor because they brought out a second tech to train and didn't tell me. They changed and installed a battery, something one of my guys could have done, and charged me $1,200. It was not a good first expedience.
0.55 Dale Lacompte
0.55 Verified Buyer
The salesman is great, dont get me wrong. But when I got help and ordered the parts, nothing fit.
0.55 Jeff Blawat
0.55 Verified Buyer
I was very disappointed dealing with their service department. 2 months ago, we had a machine in need of repair and tried calling the service department 3 times and never got a return call. We had to outsource the service work to another company.
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
0.55 Verified Buyer
We've had numerous issues with the customer service we received with Ascendum, the prices are high, and extended lead times on back-ordered parts. Most recently we ran into a situation where our loader went down. I wanted to purchase a new one but the service personnel refused to sell me one for two days. As a result, we have started purchasing what we can from other dealers.
0.05 Verified Buyer
I am completely dissatisfied with Ascendum Machinery, and I will be selling all of my Volvo equipment and buying Caterpillar. Im disgusted how their service, sales, accounting, parts, and any every other departments operate. Every experience Ive had has been terrible. Not to mention their prices are way above market. I'll be very happy to never do business with Ascendum again.
0.05 Verified Buyer
I am extremely unhappy with Ascendum Machinery. Im a longtime Volvo customer. When I called for repairs, Ascendum left it sitting in my garage for four months before fixing it. Well, they didnt fix it because it broke again shortly after, and this went on five different times. As if that werent enough, they said the warranty was void, which I know isnt true. I was forced to file a claim with my insurance company, but because there were so many claims they dropped my coverage. Because the machine isnt fixed correctly, Im losing a lot of money. Ive made my displeasure known to Ascendum, and I will not be doing business with them again. I will never buy another Volvo again either, and Ill be sure to let everyone know why.
0.05 Verified Buyer
Ascendum Machinery is the worst. I regret buying a Volvo from them because they are terrible in all aspects. The A/C compressor has been an issue for three years. They always put the wrong parts in, and trying to get a response is like pulling teeth. It is very frustrating when there is a new service or parts manager every month. When I finally get ahold of them, they have no idea what I am talking about and have to start the whole charade over. They are very inefficient in their service and parts departments. I am still waiting for the issue to be fixed, yet again. I have taken a survey with you before and asked for someone to reach out and they did. I hope this will be relayed, and that this headache of dealing with Ascendum will end.
0.05 Verified Buyer
I wouldn't recommend them to anyone. They can do better with everything from the service department to the parts department. They need to work on communicating better.
0.05 Verified Buyer
They could not fix the issue. We purchased the part and they refused to program and install it. They wanted us to buy the part from them. It is a $4,000 part.
0.05 Verified Buyer
It is like pulling teeth to get a technician out to fix our machine. They do not offer 24/7 services like other companies do. When a machine is down at two in the morning, we have to wait until daylight to get Ascendum out. It has caused a lot of downtime and other issues.
0.05 Verified Buyer
I used to do a lot of business with the company before it was Ascendum. Once they changed I started using different machines. They assured me that nothing major would change and that was a lie. I like Volvo, but going through Ascendum for things has been a hassle. I recently got another Volvo and needed one part for it. They suggested a different part without looking at the machine. They acted as if I did not know what I was looking for. I have now sent the wrong part back twice, and have been charged for the shipping costs. If it is a mistake on their end, I shouldn't have to pay the shipping costs for the incorrect parts. The second part I sent back yesterday morning. I hope the third time's a charm.
0.05 Verified Buyer
Nobody was willing to help us. We needed a repair and it took forever to get done. A rubber tire loader needed service, and took more than a month to service.
0.05 Verified Buyer
I have been trying to contact someone from Ascendum for about 3 weeks and no one has responded. I have called and emailed and still nothing is returned.
0.05 Verified Buyer
They lack customer service skills, technical expertise, and reliability. I am not happy with anything in regards to Ascendum.
0.05 Verified Buyer
I like the technician who came out a lot for this particular invoice. The mechanics are great but you can't get through to somebody unless you have the mechanic's cell number to call directly. You can't get through to anybody at the office itself. I wouldn't tell somebody to call them at all because you won't hear back from anybody. The mechanic had left the company for a little while but he came back. While he was gone I couldn't get through to anybody until that mechanic came back. I couldn't get anybody to ever answer the phone. I think I got one call returned out of 30-something calls and only then because I had gone through to a regional manager and complained. They need to have someone you can call to schedule service and get answers from who is local, when I call it's to an office hours away from me.
0.05 Verified Buyer
With only one month to go on my lease agreement, they changed my buyout price from around $115,000.00 to about $220,000.00. The fixed payment on the lease was increased as well. Honestly, they can all go rot in hell for all I care.
0.05 Verified Buyer
Ascendum is always reliable and helpful.
0.05 Verified Buyer
Their technicians aren't very good at diagnosing or fixing equipment. That's all I will say at this time.
0.05 Verified Buyer
They are nice people but I would never buy another Volvo machine and I've been buying Volvo since 2003. I got charged $3,500 and they said the warranty expired but all I needed was the oil changed and they couldn't even do that or small checks on the machine I needed help on. Based on that experience, I'm going back to Cat. Another thing is that it takes too long to even get the machines serviced. I can't wait 2-3 weeks for services when I have a business to run.
0.05 Craig Kemmet
0.05 Verified Buyer
I have complaints I would like to share. First thing is there is a very long waiting time. Especially being in the construction business, a long wait time for service is unacceptable. We have strict time frames for projects, so when we have to wait for two weeks it's ridiculous. Secondly, the communication. Putting in phone calls doesn't work at all, they just don't pick up the phones. Emails are responded to maybe by the next day, best-case scenario, but it's sometimes up to as much as four weeks. There's an inspection report I've been waiting on for four weeks. The first response I got when I reached out for it was that he was working on it right now and he'd have it sent over in a couple minutes, it took four weeks. It's hard to evaluate the quality of work provided because we didn't have significant work done, just wear and tear stuff. But customer relationships and the cost of and timeframe of service were terrible. Very overpriced. I would never recommend them, I would go anywhere else if given the choice.
0.05 Verified Buyer
0.05 Verified Buyer
It takes about four or five days to even get a technician out to diagnose the issue. They usually can't figure out the issue within the day and they end up having to come back days later. The wait time on the parts is out of hand. I mean, I know it is hard to get parts, but c'mon. Their communication is seriously lacking. I am not the happiest with them and have been using a different vendor. Downtime is a killer in this business and they have caused a load of it.
0.05 Shawn Thornton
0.05 Verified Buyer
Their Raleigh branch quoted me at eight thousand for the part they needed to purchase to fix my machine. The Charleston branch quoted me a price of Six Thousand dollars. The salesman at Raleigh said that Eight Thousand was the best he could do. So, you can see my frustration with the Raleigh branch. Their other branches, even the ones up further north of here quoted me at Six Thousand. I like their other branches quite well.
0.05 Tim Nobles
0.05 Verified Buyer
The technician was in a hurry and didn't tighten the bolts down all the way. We ended up having to finish the repair ourselves. Also, I've reached out to the sales team about some new equipment I'd like to purchase but I've not received any response to my inquires.
0.05 Alvin Hearon
I rate it a zero because their parts pricing is insanely high. I won't be making the mistake of getting parts there again. Unless I can't find it anywhere else, I will have to get it from Ascendum. I know everyone is high, but when I compare theirs to google and Scott's Equipment, here in town, you can get them for a quarter of the price. The amount we paid for those belts blew my mind. Now, the parts guy I deal with, Mike Brown, is very knowledgeable and responsive. He will make sure you are taken care of. I think highly of Mike. He is a pleasure to do business with and is an all around amazing guy.
0.05 Jeff Woods
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
They are the sorriest sob's I've ever worked with and I want absolutely nothing to ever do with them again. They charged me for stuff they didn't do and never completed the service work. I had to hire an outside mechanic to get my machine running.
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
We own equipment all over the country, they're most difficult dealer I've ever dealt with.
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 James Williamson
0.05 Verified Buyer
0.05 Verified Buyer
I did not get a bill credit from the service. It was not fixed correctly the first time and it has been a headache dealing with them. They ended up sending a second bill out! For nothing!! I am very unhappy with them and hopefully I can find another company to work with.
0.05 Verified Buyer
0.05 Roman Arevalo
0.05 Chris Beach
This was a bad experience. I took 4 trips with 4 different technicians. This was expensive and could have been covered under warranty.
0.05 Verified Buyer
I always recommend Ascendum when I can".
0.05 Andy Stahlecker
I recommend you guys all the time".
0.05 Darren Cahoon
You guys had the part I needed on hand, there were no complications or problems".
0.05 Lee Kennedy
0.05 Verified Buyer
I was not happy at all. The service didn't go well and it took us 3 trips just for nothing to get fixed. I will not want to work with them again. I wish they were more professional to get the product completed.
0.05 Verified Buyer
You guys have gone downhill, Grant is working to fix it".
0.05 Verified Buyer
The service took awhile and we went back and forth four times. Their prices are too high and I feel like they genuinely do not care. I would not want to work with them again.
0.05 Verified Buyer
0.05 Michael Pendergrass
0.05 Verified Buyer
The employees at Ascendum couldn't even find the parts I asked for. I ordered o-rings and they ordered a whole bag of them when I let them know I just needed 3 of them. They weren't even the right ones and now they're trying to charge me $100. They keep going back and forth with me and this issue has not been resolved yet.
0.05 Tim Nobles
0.05 Verified Buyer
They are having me want to get rid of my Volvo equipment. I wish they never bought the dealership in my area. I'm extremely disappointed in them and would want to speak with them directly. Please let them know, if I do not answer when they call to please leave a voicemail with the best call back number. I would like to talk to somebody.
0.05 Verified Buyer
They are terrible. Every time I go in for service it is the same issue. They are crooks. They charge me for things they did not do and then when confronted about it, they did not wish to fix the issue.
0.05 Verified Buyer
I can't get my equipment worked on when I need it and I don't feel like I was treated as a valued customer.
0.05 Verified Buyer
They are awful to deal with. I've received terrible service, the team has a terrible attitude, and the machines take three or four times to get machines working.
0.05 Verified Buyer
This particular bill had multiple repairs and was in the shop for many months. We just got it back about 2 months ago and its still not fixed correctly.
0.05 David H. Worley
0.05 Verified Buyer
The mechanic wanted me to buy a new starter and solenoid. They did the work and my machine worked for about 3 days before it started doing the same thing it was when before they did the service. Turns out the only issue was a loose nut on the starter. Once I tightened the nut myself the machine has worked like a champ since. I was charged $3,000 for the work and it didn't solve the issue. I'd like a refund.
0.05 Mark Samosky
0.05 Verified Buyer
The technicians are excellent but the prices are way too high.
0.05 Verified Buyer
0.05 Andrew Bunn
We recently purchased a Used piece of Volvo equipment. We started purchasing parts, and the pricing is 5-10 times higher compared to the rest of the market. The last 2 years have been crazy, and we understand that, but the pricing is outrageous.
0.05 Verified Buyer
0.05 Verified Buyer
They never send you an invoice. They don't come when they say they will. They don't answer the phone. They're the worse company I've ever dealt with and I've been in the business for 50 years.
0.05 Keith Potts
0.05 Verified Buyer
It's extremely difficult to get service work done with Ascendum. Many times no one answers the phone when we call, no one returns our calls, and the lead times for service work to be completed are extremely extended. If we are able to schedule service work many times no one even shows up to complete it.
0.05 Verified Buyer
0.05 Verified Buyer
We initially took our equipment to the Macon location to service our brakes. After a month Macon called us to see if it would be ok to send our equipment to Augusta as Macon did not have enough employees on staff to provide us with service. It took another two months for the work to be completed. Once we received the equipment back we discovered that the problem still wasn't resolved. We've had a service technician come out 3 separate times and the problem still isn't resolved. Due to the delay in service I have had to rent equipment in order to complete my jobs and have spent 10's of thousands of dollars with your company only to be in the same situation as when I first brought my equipment to you.
0.05 Verified Buyer
Ascendum Machinery no longer offers me a discount. I was told that I'm now "considered a competitor". Due to the loss of my discount, I only purchase from Ascendum when I'm unable to find parts elsewhere.
0.05 Verified Buyer
Very unhappy with the company they didn't do anything that they said that they were going to do, and I wouldn't recommend them to anyone.
0.05 Verified Buyer
0.05 Verified Buyer
Ascendum Machinery cost us a lot of money. They serviced a machine and it still didn't run. Which they tried to charge to come fix what they didn't do the first time. We went out and found another company that suited our needs and Sennebogen has been wonderful. Ascendum actually even refused to do warranty work on a Sennebogen equipment before. We are currently in a law suit at this moment.

About Ascendum Machinery

Ascendum Machinery has 14 locations throughout Georgia, North Carolina, South Carolina, Tennessee, and North Dakota. They provide those regions with a wide variety of new and used heavy and light equipment, plus parts, service support, and rentals. Ascendum offers excavators, wheel loaders, haul trucks, and compactors from Volvo, highway speed excavators from Gradall, material handlers from Sennebogen, and Sandvik hammers and rock drills. They also carry the full line of LeeBoy pavers, Bergmann dumpers, Doosan lights and generators, and HKD Blue dust suppression equipment.

Plus, Ascendum helps you get the most out of your machines with equipment service, 128 mobile repair trucks, highly trained technicians, and a $16 million OEM parts inventory. When you need to add equipment to your fleet quickly, rent from their selection of well maintained machines.

Read Ascendum Machinery's customer reviews to see what people say about them in our phone surveys.

Ascendum Machinery Locations

Atlanta, GA
3779 Ryder Boulevard
Buford, GA 30519
678-318-9500
Map & Hours

Macon, GA
4807 Harrison Rd
Macon, GA 31206
478-200-3300
Map & Hours

Savannah, GA
54 Medline Drive
Richmond Hill, GA 31324
912-964-8079
Map & Hours

Asheville, NC
215 Fanning Fields Road Mills River
Asheville, NC 28759
828-687-0620
Map & Hours

Charlotte, NC
1025 International Dr NW Concord
Charlotte, NC 28027
704-596-8283
Map & Hours

Greenville, NC
2002 N. Greene Street
Greenville, NC 27834
252-754-5280
Map & Hours

Raleigh, NC
3561 Jones Sausage Road Garner
Raleigh, NC 27529
919-661-8710
Map & Hours

Fargo, ND
3739 38th Street SW Suite E
Fargo, ND 58104
701-271-2360
Map & Hours

Williston, ND
5837 Jefferson Lane
Williston, ND 58801
701-577-1249
Map & Hours

Charleston, SC
7235 Cross Country Road N
Charleston, SC 29418
843-414-1120
Map & Hours

Columbia, SC
2303 Airport Blvd Cayce
Columbia, SC 29033
803-791-0740
Map & Hours

Piedmont, SC
407 Oak Road Piedmont
Piedmont, SC 29673
864-704-1060
Map & Hours

Chattanooga, TN
7829 Lee Highway
Chattanooga, TN 37421
423-308-7940
Map & Hours

Knoxville, TN
5730 Rutledge Pike
Knoxville, TN 37924
865-525-1845
Map & Hours