Verified Reviews for Edcoat

Their service and quality are excellent. We have a good relationship with them, and both Katie Hart and Linda McCarthy got back to me promptly and answered all of my questions. They were a pleasure to deal with.

We've had a contract with them for years. The contract has been going very well for years.

They're good people. They're a good company.

Their service is good.

They're number one in my book. They do an excellent job.

They have excellent quality.

They work with us regularly. They've been great to work with so far!

The customer service team is very informative, knowledgeable and always fulfil my needs. Everything has been great for decades with them. They always know how to fix things on the run they have great personnel.

We have a good working relationship with them. I'm really happy with them and their services.

They're a great group of people and deliver a quality product.

They're prompt, they do what they say they're going to, and deliver a good product.

The pricing and lead times are good.

They do a good job.

They are focused on the customer experience and do a really great job.

They're very knowledgeable and have a good skill set.

They have great people working for them.

Edcoat is true to their word and completed what needed to get done for us.

We definitely recommend Edcoat every chance we get. They do a wonderful job with keeping our business going".

Edcoat is my #1 go-to company, I always recommend you guys".

They're one of my favorite companies to work with. They always do a great job and we're always satisfied with the services we receive.

They're easy to work with.

They provide a quality product, generally on time. I think my relationship with Jeff Williams is the main thing. He's customer focused, honest, and trustworthy. He's critical to our relationship with Edcoat.

They are consistent in the quality of their work.

Their flexibility is one of their strong points. Personal relationships are the biggest thing.

They're consistent with what they do. Their quality is good.

Jeff Williams is amazing. He's really good at what he does and he's a great manager.

They have a good quality product and great communication.

Easy to work with".

It was delayed for a month, and I had to follow up many times to receive the order". "Once they said the order was ready, so we sent the truck but then the order wasn't ready, then the paint was not right. I had to speak to the paint department to fix the paint color. "Jennifer was great, everyone else didn't know what was going on".

The quality, responsiveness, and turnaround times are good.

We've had issues with the turnaround time on our orders, quality control, and communication. The turnaround time on our orders is extensive which causes us delays. There have been many times that Edcoat has begun the coil coating process for us only for them to find out that the coil is damaged so it is unusable. The vendor we get the coils from will not issue a refund for a coil that has been partially painted. It would be helpful if Edcoat were to inspect the coils for damages prior to beginning the process. This would help us save both time and money. Also, Edcoat does not notify us of delays until I call them for updates. I wish they would communicate with us sooner so we can stay on top of any issues that arise.

I have issues with the quality control department. They reject material. In our mind we believe it is usable, and whenever we ship it somewhere else, it gets processed but it adds up quickly having to go through someone else all the time at the last minute. We've talked to several people at Edcoat around the past month or two and nothing really changed. It makes us less likely to keep doing business with you.

I wouldn't want our competitors to know we work with them so that's the only reason why I wouldn't recommend them but in regards to Edcoat overall, I'm impressed with almost everything besides the slitting. That's the bottleneck. It's just backed up way too much and takes too long.