Verified Reviews for Finkbiner Equipment Company

We conducted phone surveys with actual customers

Winsby collects invoices from Finkbiner Equipment Company each month, then calls their customers to ask them to rate Finkbiner, based on their experience. Finkbiner's star rating is the total of all ratings from verified customers

630-654-3700    

Finkbiner Equipment Company

4.5 228 surveys

Verified Buyers

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5.05 Doug Kornett
We are also an equipment dealer, and Finkbiner has provided us with great equipment to resell for years.
5.05 Jeremy Kiesewetter
They've stood by their products. They are quick to take care of anything that may arise.
5.05 Cleveland Givens
It's always a good experience when they work on the equipment. They are a good company to do business with.
5.05 Verified Buyer
I've had nothing but good experiences for my time working with them.
5.05 Verified Buyer
I've been working for a long time, and they do a good job.
5.05 Manny Robles
They're all good people. They look out for us. They're easy to work with and very knowledgeable.
5.05 Kevin Bryan
They respond quickly. They get things done in a timely manner.
5.05 Jonathan Sifford
It's the people aspect of it. The team at Burr Ridge is very responsive. Steven, Marty, Sean, and Jason are very helpful. They're a great team.
5.05 Verified Buyer
Greg is the absolute best to work with, and I highly recommend Finkbiner.
5.05 Corey Westfall
I'm very pleased with Finkbiner. They always have what I need in stock and are easy to work with.
5.05 John Dimeo
They're very attentive, responsive, and they don't disappoint.
5.05 Gary Watson
We look forward to doing more business with them. We called, and they showed up with literature. I like doing business face-to-face.
5.05 Andrew Esfakis
5.05 Angelo S.
They are a great company to work with.
5.05 Verified Buyer
I absolutely love Finkbiner. I can always count on great service, helpful people, and an overall wonderful experience.
5.05 Verified Buyer
5.05 Matt Cookson
They had parts in stock and shipped them out quickly.
5.05 Verified Buyer
Gomaco equipment is great.
5.05 Verified Buyer
They're a good company to do business with. They go above and beyond.
5.05 Doug Hauri
I've had nothing but good experiences working with them.
5.05 TONIA PANZARINO
Everything's been good; I have no complaints.
5.05 Verified Buyer
They have the parts available, and they are a good company to do business with.
5.05 Robert LaLuna
The service and sales teams are good to work with, and the equipment is great.
5.05 Juan Ugalde
Their equipment is the best.
5.05 Verified Buyer
They're friendly, helpful, and easy to work with. Ray's a good guy; he makes everything easy.
5.05 Osbaldo Hernandez
I've been working with them for a long time, and they take good care of me.
5.05 Joe Kopczynski
It's always a good experience; they have always been good to me and my needs.
5.05 John Leverick
They are professional, the sales team did a good job, and I am happy with them.
5.05 Mark Emm
Technicians are responsive and quick. The staff is very friendly, professional, and easy to do business with.
5.05 Tom Kelecius
It's easy to work with them, and the equipment works well.
5.05 Jim Whirrel
They have good customer service.
5.05 Verified Buyer
5.05 Verified Buyer
The salesmen are fantastic.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Adam Clay
They're the only vendor in the area that offers the parts we need.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Travis McGarry
They have good service and got me up and running as quick as possible.
5.05 Andy Eppel
They're reliable and have good salesmen.
5.05 Donnie Turner
They're good guys in the parts department. Every time I call, they're there to help me out with whatever I need.
5.05 Verified Buyer
It's great working with them because they always give us what we need.
5.05 Viviana Marian
They're very responsive and have good customer service.
5.05 Verified Buyer
5.05 Nick Stevens
They're very accommodating and work quickly. They're great, so we work with them as much as we can.
5.05 Verified Buyer
5.05 Jeremy Kiesewetter
They're always quick to address any issues that arise, and they're upfront about everything.
5.05 Frank Morton
It's very easy to work with them, and they're very responsive. They work with my budget, and there's never any time wasted. Ray and Clyde are really great.
5.05 Isky Paul
I've been doing business with them for a really long time, and they always do a great job. They have one of the best parts departments I've dealt with.
5.05 Verified Buyer
They're a good dealer, and the people are easy to work with.
5.05 Troy White
They always take good care of me and I've been doing business with them for a long time.
5.05 Verified Buyer
They've been outstanding, and they're very responsive. The staff treats us great, and we appreciate everything they do.
5.05 Verified Buyer
The staff is easy to work with, so ordering parts or services is never an issue.
5.05 Verified Buyer
The team they have is fantastic. They help us out of messes all the time. Andrew and the counter guys are always great.
5.05 Verified Buyer
They have great service.
5.05 Mark Zeltwanger
I have no issues or concerns, they had the parts that I needed, and I got them promptly.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
I've always had good experiences with Finkbiner and already recommend them to all my friends in the business.
5.05 Robert LaLuna
When you make the call for service or parts, it's done the first time. All the staff and service personnel are the best of the best.
5.05 Sid H
They have the parts I need, and the staff is great. They're always willing to help me out.
5.05 Verified Buyer
They always do a great job.
5.05 John Leverick
Everything is good. They're quick and know what they're doing.
5.05 Verified Buyer
We had early issues with the equipment we purchased but they were quick to correct everything and get us back up and going.
5.05 Verified Buyer
Sean takes really good care of us. He answers his phone which is not something many people do now-a-days.
5.05 Verified Buyer
They're very quick and responsive to my needs.
5.05 Verified Buyer
Anytime we're in need of parts, they have them for us.
5.05 Verified Buyer
They have good service. They're professional.
5.05 Juan Hernandez
They're good people and the service is always outstanding.
5.05 Verified Buyer
We use them regularly and they always have great service.
5.05 Verified Buyer
Everything is good but I would say the prices can be better. I just don't know if they would actually do anything about that.
5.05 Verified Buyer
Everything is always great when it comes to renting from you guys. We have nothing to complain about.
5.05 Verified Buyer
They take good care of us every time we make an order.
5.05 Verified Buyer
I've been dealing with Finkbiner since 1978. I usually work with Greg and Joe in parts. They always treat me well.
5.05 Verified Buyer
I've had a good relationship since starting business with them. They're always easy to work with.
5.05 Kimber Brokaw
I've always had a good relationship with them and they do a great job of getting our service needs done.
5.05 Andy Eppel
They're competent, have good products, and have good people.
5.05 Barbara Lucas
We've been with Finkbiner for over 40 and we aren't going anywhere. We're happy with them. We're happy to do business with them all the time.
5.05 Jeremy Kiesewetter
Everything went good, we got everything we needed and are good to go. We're very happy with them.
5.05 Frank Morton
I order a lot of older equipment parts so it can sometimes not be in stock but it's usually a pretty quick delivery. I really like working with their parts people there. They're always really friendly and it breaks the monotony of the day to speak with friendly people.
5.05 Viviana Marian
It was great, an easy experience.
5.05 Dale Johnson
I had no issues at all. I call them and let them know what I need and they get right back to me. Communication is key.
5.05 Verified Buyer
I'd recommend because of the customer service I've gotten with them.
5.05 Doug Hauri
Everything is always good. Greg, in parts, is the best.
5.05 Troy White
Clyde Robinson with rentals and Ray Casey in parts are the guys I deal with and they're probably the best workers I've ever dealt with. I've been with Finkbiner a long time. They take very good care of us, they really do. Ray is the best parts guy they've had. I always go to those two. I hope they pay them well to keep them. If I ever have any problems, they take care of me right away. I'm not sure if I'm remembering his name correctly, but I think it's Ed who's the mechanic and he's really good as well. There's a younger kid they just hired too, can't think of his name, but he's pretty good too.
5.05 Verified Buyer
Let me make one thing clear, we did not buy equipment from Burr Ridge, we bought it from East Peoria. These ratings are for our salesman, Clyde Robinson. He does a fabulous job, he's very knowledgeable.
5.05 John Coffey
They're a great company. Finkbiner to me- with Andy and with the office and everyone, with Jason- Those guys are pretty much spot on, they're probably one the best companies out there. Andy is excellent. A great, honest company. They're always willing to help me out and go above and beyond for us. They're great people, every one of them.
5.05 Jonathan Sifford
hey treat us well, they're very experienced technicians. Great people, great staff and great leadership. It's hands-off with these guys. I always recommend them. They're very personable, we have a long history with them. I've been impressed with any interaction we've had with them. Any time we've had anything happen, a quote going over, etc, we always come to a very reasonable solution. I always feel like the most important customer to them. Sean in sales and Gerardo Sanchez in parts and Steven Buskey in the service department, those three are always on point. Every experience with them is terrific. Even Jason, the president runs a tight ship and is the mastermind, I know it all comes down from him initially. They treat us like family, I have no qualms with Finkbiner.
5.05 Osbaldo Hernandez
Because of the overall experience, no other company can do better than Finkbiner can for my particular needs.
5.05 Justin Jonkman
Never had an issue with Finkbiner. Always very reliable. We can call for parts or servicing that others can't do. The mechanic speaks highly of Finkbiner a lot as well, they're the go to call for us. Great business and great service.
5.05 Tammy White
Very flexible with us with when we needed to pick up the machine for work at 6am. He worked us with pricing and let us negotiate when another company was offering a lower price.
5.05 Blanca Comacho
They were great, great service and they've been in contact since we purchased it to make sure things have been good with us. Very precise and explained everything well and provided training and gave us great service from beginning to end.
5.05 Blanca Camacho
They were great, great service and they've been in contact since we purchased it to make sure things have been good with us. Very precise and explained everything well and provided training and gave us great service from beginning to end.
5.05 Isky Paul
They have a very friendly and knowledgeable counter parts staff.
5.05 Verified Buyer
My dealings with Finkbiner are almost entirely with Greg Waller. He is amazing!
5.05 John Becker
They're good to work with and responsive
5.05 Verified Buyer
Everything has been going great with Finkbiner. I have no issues with them.
5.05 Mike Adams
They stick to their word and they're good at what they do
5.05 Scott Wilkins
For what you guys offer and being located where you are, there is no where else I'd want to purchase my parts from.
5.05 John Fraschetti
They have very unique parts and I've never had any problems with them. Once the freight is on them, I get it delivered right away which is very crucial for me as someone who constantly builds.
5.05 Verified Buyer
Sean is just fantastic, he's very responsive.
5.05 Verified Buyer
Jerry Joynt is great to work with.
5.05 Doug Weber
We have a very good long term relationship with the workers at Finkbiner. They go above and beyond to make everything work.
5.05 Verified Buyer
Their responsiveness and response times are great. They get on things as soon as they can.
5.05 Verified Buyer
It was very easy to rent from them. We would definitely rent from them again.
5.05 Viviana Marian
I like how easy it is to order. I work a lot with Greg and he's very easy to work with. Rarely do I have to wait to order. Their customer service is great!
5.05 Tom Ellis
They had the equipment in stock, and we rented equipment from them a few times a year.
5.05 Zach Mohr
I found that everything was good. We haven't had any troubles with anything when it comes to working with them.
5.05 Pete Console
Everything went great as per usual. I've never had any problems working with Finkbiner.
5.05 Verified Buyer
We've never had any major issues working with you guys. Everything has been great so far.
5.05 Robert LaLuna
Everything always goes really well. We always get our parts from Finkbiner and never experienced any issues.
5.05 Verified Buyer
Their parts availability is okay and the parts personnel is very good. If things aren't in stock they go that extra mile for you.
5.05 Mitch Allen
The person that I worked with was awesome! We had no bad experiences with him at all and he was very helpful.
5.05 Verified Buyer
I got the compactor with you guys. It was a great experience working with you especially because all of the shop guys were very knowledgeable.
5.05 Mike Adams
They are good at what they do, we have a long-standing relationship with them, and the communication is always good.
5.05 Verified Buyer
Everything has always been great with Finkbiner. We've never had any complaints and they're easy to work with.
5.05 Robby Johler
They sales manager is very likeable. They're all very knowledgeable with the equipment. I like that it was a fair price in comparison to other companies.
5.05 Verified Buyer
It's very easy to do business with them.
5.05 Ari
They are very friendly and cordial.
5.05 Rusy Mitcheff
They've always been able to assist us whenever we need service completed on site.
5.05 Verified Buyer
From what I do remember, everything was great while working with Finkbiner and we would to work with them again.
5.05 Sid H
They are always on top of everything every time I call. They take care of me very well.
5.05 Verified Buyer
Everything went fine.
5.05 Verified Buyer
They answer their phone, they call you back quickly. I don't have to wait 2 days to get a response.
5.05 Angel Garcia
The inventory selection is great! There's a wide variety to choose from.
5.05 Steve Gagnon
They do a great job. I never have any issues.
5.05 Verified Buyer
They're a great company to do business with.
5.05 Verified Buyer
They're the only dealer close to me and they do quality work.
5.05 Iggy Torres
Great Customer Service.
5.05 Doug Hauri
I never had a bad experience with Finkbiner. Greg at Burr Ridge who works in the parts department is the best!
5.05 Verified Buyer
They do quality service work and I'm happy with them.
5.05 John Fraschetti
We've had no issues with them and have had nothing but great experiences with the company.
5.05 Viviana Marian
We always get great service and never have any issues with them.
5.05 Doug Weber
We have a long relationship with Finkbiner. The salespeople are knowledgeable and friendly.
5.05 Verified Buyer
They do quality work.
5.05 Verified Buyer
They get things repaired quickly.
5.05 Mitch Davis
They are responsive to our requests for service, they complete the service work on time, and are very helpful.
5.05 Verified Buyer
They make scheduling our service work easy.
5.05 Jon McDonald
They have great communication and they're always willing to go the extra mile.
5.05 Verified Buyer
Clyde, the salesman. He's very knowledgeable, he's great. All my positive answers to the questions you asked me are because of Clyde.
5.05 Verified Buyer
They helped us get through our project. They've been super helpful.
5.05 John Humphries
never had any issues with company. equipment is great.
4.55 Joseph Sobin
They respond to emails very quickly. The stuff I order comes fast, and they save me a lot of headaches.
4.55 Jose Carabez
They respond fast, and they're good to work with.
4.55 Verified Buyer
They're responsive.
4.55 Verified Buyer
They're the only place around for some of the parts we need.
4.55 Verified Buyer
4.55 Verified Buyer
I've worked with Finkbiner for a couple of years, and they've always done a good job.
4.55 Brian Bunnell
They're a one stop shop. When I call them with a problem they're always quick to fix it and get me back up and going.
4.55 Verified Buyer
They arrived quickly to repair our equipment and it was fixed within a few hours.
4.55 Verified Buyer
They do what they're supposed to do.
4.55 Verified Buyer
I never give out perfect scores because there is always room for improvement but Finkbiner does a good job.
4.55 Verified Buyer
I like their prices and their service.
4.55 Adam Marusarz
We get hooked up with what we need pretty fast and they always do a great job.
4.55 Justin Getz
Everything goes pretty well, the only comment I have to the contrary is that they're very expensive.
4.55 Conrad Perez
Some places I could maybe rent a little cheaper but I like the quality better at Finkbiner. Keep up the good work.
4.55 Jim Skala
Because of everything we just discussed, ease of doing business, good technicians, etc.
4.55 Rich Lucas
They do a fantastic job with keeping things in stock, even with us sometimes looking for very particular items.
4.55 Christian Horn
It's rare to not have any issues with a company. Usually you run into something, but I can't recall ever having any issues with Finkbiner.
4.55 Mike Kerfeld
They've always been good at getting back to me, getting a timeline for repairs, and getting out here to get it done. Timeframe and quotes are typically accurate.
4.55 Jake Kadinger
4.55 Iggy Torres
They are pretty good, there isn't much they can do better. A few of the guys there really seem to know what they're doing.
4.55 Verified Buyer
Finkbiner has good resources and good parts availability.
4.55 Frank Morton
The staff members at Finkbiner are always very open and friendly. The prices are very competitive. They really improved sending invoices over to us even faster the past few times around so I'm happy about that.
4.55 Verified Buyer
Finkbiner provides good service.
4.55 Verified Buyer
There were some electrical issues that wasn't really their fault but with all that being said, for the most part, it's good working with Finkbiner.
4.55 Verified Buyer
They solved our problem with the service needs but I wish there was more communication.
4.55 Verified Buyer
It is circumstantial. The service is great; especially the salesman I worked with. We ended up purchasing the track loader. It turned out great for us.
4.55 Jim Skala
They are usually really quick at diagnosing repairs.
4.55 Scott Wilkins
The parts personnel are nice, easy to deal with, and easy to contact.
4.05 Jeremiah Stanley
The equipment was in good shape, and overall there were no issues.
4.05 Verified Buyer
They communicate well as they're doing the work.
4.05 Verified Buyer
They're good people to work with.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
The staff is good, and they have great availability of parts.
4.05 Verified Buyer
4.05 Verified Buyer
They're able to solve most of our issues.
4.05 Verified Buyer
It's been awhile since I last worked with Finkbiner ever since I moved states with the same company. From what I remember, I really like how I worked directly with the sales rep. They were very helpful.
4.05 Jeff Kope
They have a lot of supplies and are knowledgeable.
4.05 Verified Buyer
I like them but their prices are a bit high.
4.05 Verified Buyer
Just overall customer service and communication.
4.05 Verified Buyer
They're a good company and we've been happy with their service.
4.05 Verified Buyer
My only issue is that I've gotten some late invoices that somehow have drug through their system. It tends to give me problems with AP on my side. Otherwise, everything has been fine.
4.05 Verified Buyer
They came out and looked it over and gave it back, it was a very simple transaction this time.
4.05 Tom Kuchynka
Andrew does a good job over there. I give him a call and he calls me right back.
4.05 Nick Bonarigo
4.05 Verified Buyer
I think they're great to work with. I never had any problems with them.
4.05 Verified Buyer
I like how knowledgeable they are with the Liebherr equipment.
4.05 Verified Buyer
They never give me any problems and have great customer service.
4.05 Verified Buyer
It was a very bumpy process working with Finkbiner but in the end everything was fixed and we got what we needed.
4.05 Verified Buyer
I don't find myself to talk much about parts to people as much but if I had to, I'd recommend Finkbiner based on my past experiences.
4.05 Verified Buyer
4.05 Verified Buyer
Finkbiner is great but the products they sell aren't the best.
4.05 Verified Buyer
For the most part, everything is good. 9 out of 10 times we get what we need. On our last specific experience with them, things weren't that great. They ended up charging us for things they didn't even touch while being serviced but aside from that, it's been good working with them.
4.05 Verified Buyer
We haven't done a lot of business with them. It worked out really well at the time of that need.
4.05 Verified Buyer
Due to pricing I can only give them an 8.
3.55 Verified Buyer
They're great for the brands they carry, so if you need those specific brands, they're the place to go.
3.55 Verified Buyer
Finkbiner provides union technicians and Finkbiner services Liebherr equipment.
3.55 Verified Buyer
3.55 Verified Buyer
3.55 Verified Buyer
They've always been a good dealership to work with.
3.55 Verified Buyer
NA
3.55 Tyler Palumbo
3.55 Verified Buyer
One service technician was pretty good, but the other guy not so much. I don't have the information handy with their names. The one guy, though, was a couple hours late. However, I did speak with Andy recently and he was spot-on. I called looking for a price to put a network control in my Paver and Andy was great and let me know what it would cost. However, then the salesman called me and said he would work up a formal, written estimate and now I haven't heard back from him or gotten the estimate.
3.55 Verified Buyer
They got the software for my Liebherr stuff and not everybody has that stuff
3.55 Verified Buyer
We only used the equipment for a few days. The main issue for us was the freight costs. It was too expensive.
3.55 Verified Buyer
Theres always room for improvement in any business. Fernando always does an amazing job and we havent had any issues with the service.
3.55 Nick Mijares
The service is good and Greg is amazing. Whenever we need something, Greg is on top of it.
3.05 Verified Buyer
3.05 Verified Buyer
I have had some issues in the past with parts and their responsiveness.
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Verified Buyer
2.55 Tim Bulger Jr.
2.55 Verified Buyer
They did not fix what they were supposed to fix. It took forever. It was there for six months.
2.55 Adam Clay
2.55 Verified Buyer
They took forever and they didn't even fix my machine. They told me it was one thing, then another. They just ended up giving up on it." "I had to take it to a different mechanic. He fixed it and it wasn't any of the problems Finkbiner had told me." "That was the first and last time I use their service department. I'll still buy parts there, the parts department is excellent. I'll never use their service department again. I was very disappointed." "I just think they need to concentrate on one thing to solve a problem. They're too busy.
2.05 Verified Buyer
They don't follow through with orders properly. We don't always get what we pay for. When we purchase a rented piece of equipment, often times it hasn't been serviced and we have to service ourself.
1.55 Verified Buyer
1.55 Verified Buyer
I think they over charge for amount of time on site. They charged me for technician staying in hotel and I never was told I was responsible for the charge of food and hotel accommodations. We had an important paving job and the service technician was two hours late and we were still charged for it.
1.55 Verified Buyer
They performed service on my equipment that I did not authorize and they failed to fix the actual problem we brought the equipment in for.
1.55 Verified Buyer
They're very unresponsive. It's hard to get someone on the phone. The longer you have their equipment the harder it is to get service from them.
1.05 Verified Buyer
It took around four months to actually get them out to work on the machine.
0.55 Verified Buyer
0.05 Steve Stermin
They're easy to order from and convenient to work with.
0.05 Verified Buyer
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About Finkbiner Equipment Company

Finkbiner Equipment offers new, used, and rental equipment for earthmoving, lifting, material handling, paving, milling, compaction, and crushing and screening. They serve Illinois and Northwest Indiana with top heavy equipment brands like Liebherr, KPI-JVI Astec, Grove, Gomaco, Sakai, Sandvik, Manitowoc, and more.

In addition to providing heavy machines, their equipment dealerships in Illinois offer comprehensive heavy equipment service and a huge inventory of parts for most makes and models. Emergency equipment service is available on-site or in their shops.

Read customer reviews for Finkbiner Equipment Company to see what people are saying about them in our phone surveys.

Finkbiner Equipment Company Locations

Burr Ridge, IL
15 W 400 N Frontage Rd
Burr Ridge, IL 60527
630-654-3700
Map & Hours

East Peoria, IL
3501 N Main St.
East Peoria, IL 61611
309-863-4831
Map & Hours