Verified Reviews for Luby Equipment

We conducted phone surveys with actual customers

Winsby receives invoices from Luby Equipment each month, then calls their customers to ask them to rate Luby, based on their experience. Luby Equipment's star rating is the total of all ratings and verified reviews from real customers.

636-343-9970    

Luby Equipment

4.6 733 surveys

Verified Buyers

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5.05 Joe Waterkotte
It's always a good experience when I purchase from them.
5.05 Verified Buyer
Everything works out well and I haven't had any issues with them.
5.05 Dan Shaffer
They had the equipment in stock, and it worked as expected.
5.05 Kevin Bates
I purchase my parts from them, and the ease of doing business with them.
5.05 Brian Johnson
They had that were needed in stock, and they are a good vendor to do business with.
5.05 Johnny Hicks
I like the ease of working with them; they have needed parts in stock. They are always professional.
5.05 Torrey Niemann
It's always a good experience, and I am happy with them.
5.05 Verified Buyer
They have good response times and they take good care of us.
5.05 Steve Marlatt
The parts guys have been great, and they have the parts in stock.
5.05 Verified Buyer
They're very personable, and they take good care of us.
5.05 Jodi Pate
Everything went great with my service. I would highly recommend you guys.
5.05 Dennis Shultheiss
My sales rep, Jerry, is great to work with. Everything has been great!
5.05 Cary Eftink
They seem to do well with what they do for me, and I continue to do business with them. I recommend them to others all the time.
5.05 Terrence Johnson
5.05 Verified Buyer
Most of my servicing is done by Luby, and it's great. All the technicians know what they're doing and get the job done.
5.05 Mark Schaefering
The service has been good. We had issues with another company, so we switched, and everything has been great since.
5.05 Jim Haynes
They did a great job.
5.05 Brian Graumenz
Bob Thoman has always been really good us.
5.05 Verified Buyer
They have the parts in stock.
5.05 Barry Blevins
They had the parts in stock, and they were easy to deal with.
5.05 Gilbert Moyers
Haven't had any issues with them, they are easy to work with and I have no complaints.
5.05 Verified Buyer
They do a good job working on the equipment.
5.05 Heather Kiswani
We have never had an issue, and this is the second piece of equipment we purchased from them.
5.05 Verified Buyer
I'm happy with the service work they do.
5.05 Robert Persons
It was a good experience. They had what I needed, and it was in stock.
5.05 Mike Gilford
They do a good job, and they are always professional and friendly.
5.05 Verified Buyer
They have good mechanics that work there. I already recommend you guys and will continue to.
5.05 Patty F.
The guys in the shop like Luby a lot and everything goes well.
5.05 TJ Collier
They take care of my equipment, and they take really good care of me, and I recommend them all the times to others.
5.05 Richard Schleyhahn
Luby has always done well in their heavy equipment departments. I have never had any issues.
5.05 Verified Buyer
We've been doing business with them for about 20 years.
5.05 Verified Buyer
I needed a part and they got it to me. It was friendly service.
5.05 Ryan Dubinski
Randy, the salesman I dealt with was delightful. He was knowledgeable about everything I needed to know and more. I am really impressed with him, Luby, and the equipment.
5.05 Joe Prola
The issue I had with one of my machines needed to be repaired quicker than quick. Luby was able to pick my machine up that day and returned it fixed the following morning. They run a fantastic operation there. I was pleasantly surprised by the service they provided.
5.05 Verified Buyer
They did a great job with the follow up after the service was completed.
5.05 Krayton Higdon
They are always professional, and they had the parts that I needed.
5.05 Verlyn Schulze
Luby had the part I needed in stock and ready for one of my guys to pick up. They always have what we need and it's always a pleasure doing business with them.
5.05 Mike Weisenburger
When you go into Luby it's like you're part of the family. They are very, very good people.
5.05 Frank Soles
They are a good vendor to do business with, they are always professional and always available to answer questions.
5.05 Jay Bailey
They are doing a good job and I have no issues with them.
5.05 Verified Buyer
Luby took care of what we needed when we needed it. They always have done a great job for me.
5.05 Chad Keller
They are good people and I like them. I am satisfied with them. They are helpful and professional.
5.05 Blake Richardson
They've always been easy to work with and offer a good value. They're a breath of fresh air!
5.05 Dave Grainger
I am happy with them, and I haven't had any complaints or issues with them.
5.05 Verified Buyer
They do what they say. They're, honest, I guess, especially the salesman.
5.05 Verified Buyer
I like how they have a guy there who specializes in concrete so I don't have to speak to a different guy each time I go there.
5.05 Verified Buyer
I have a really close relationship with the guys at Luby. They're great to work with!
5.05 Verified Buyer
I have an older machine and Luby helped me when my regular dealer wouldn't.
5.05 Verified Buyer
They were great to me.
5.05 Verified Buyer
I like the service.
5.05 Tyler Cane
They had the parts in stock, and I have no issues or complaints.
5.05 Keith Brueggemann
They were accommodating, and I have recommended them to others with case equipment.
5.05 Verified Buyer
Everything was great. I've got no complaints.
5.05 Ted Galassi
The entire team is wonderful. That's why I keep coming back.
5.05 Verified Buyer
They're pretty handy and do a great job.
5.05 Bradley Leonard
They've been amazing to me. I couldn't be happier. The quality of the service is through the roof. Clete, Bill, and Willie do a great job.
5.05 Jason Brand
They had the parts in stock, they are easy to work with and I will continue to use them in the future.
5.05 Verified Buyer
It's the only place we can get parts for our Hitachi
5.05 Verified Buyer
I'm an employee of Case IH. I'm aware of the ins and outs of the products. I'm very particular and I'm eligible for the employee pricing program. The salesman worked it out front to back. I'm just an individual but he treated me like I was purchasing a fleet of machines. Clete Kaemmerer did an excellent job. He's a credit to the dealership and a credit to our brand.
5.05 Verified Buyer
They make ordering easy and the equipment is good quality.
5.05 Verified Buyer
To be honest with you, they're just convenient.
5.05 Verified Buyer
I like their personal touch. They're a good-sized company but they don't run it that way. You know what I mean? I've done business with them for years. I know Steve Luby, he's still very hands-on.
5.05 Verified Buyer
Their knowledge and helpfulness.
5.05 Verified Buyer
I've dealt with them quite a bit in the past. I've had good experiences with them.
5.05 Verified Buyer
We get stuff pretty quick and they called me once everything was in. I have no complaints and their service is great.
5.05 Verified Buyer
The service went really well. Luby did a great job.
5.05 Verified Buyer
I brought the machine in personally. They contacted me with each move they made. I was very impressed by their mechanics.
5.05 Verified Buyer
It's been a great machine so far and a good experience. Most of the research I did myself and while talking to other people. That ultimately led me to this Takeuchi.
5.05 Verified Buyer
I guess any business I've done with them has gone okay.
5.05 Dale Ballman
They have always helped me out when needed and are a good vendor to do business with.
5.05 Verified Buyer
They're easy to deal with.
5.05 Nick Wenneker
They're extremely knowledgeable, helpful, and they're quick. They're great.
5.05 Kenny Ludwig
Brian is an awesome guy to work with. He really does an awesome job! I'm really happy with Luby's service in general.
5.05 Dennis Parker
A good vendor to work with, and I recommend them all the time to others.
5.05 Verified Buyer
Bob is very knowledgeable. He knew what I was looking for and helped me find it.
5.05 Justin Henson
They just have great customer service. They're knowledgeable, they're good people and they have parts on hand.
5.05 Verified Buyer
They were nice about everything.
5.05 Verified Buyer
They came out and did the rewiring. They finished it that day and left. It was all good.
5.05 Bob Mayer
They have been great and do good work on my equipment.
5.05 Verified Buyer
They communicate well.
5.05 Verified Buyer
5.05 Verified Buyer
The parts man is helpful.
5.05 Jennifer Kinney
We like their salesman and everything has been really smooth while working with Luby.
5.05 Verified Buyer
They have a personal touch.
5.05 Verified Buyer
They're easy to deal with and they've got the stuff.
5.05 Mark Terrell
They have prompt service.
5.05 Verified Buyer
I highly recommend them. They have been very responsive with me.
5.05 Robbie Dawson
The friendly guys behind the counter are very helpful.
5.05 Verified Buyer
They work on my skid steer every year. Brian is very good, and he gets it done. I'm pleased with them.
5.05 John Potter
They're friendly and helpful. They also have a great service department.
5.05 Verified Buyer
I usually tell them what I need, I go there, and they don't mess it up.
5.05 Verified Buyer
They were able to replace a cylinder a lot quicker than I could.
5.05 Verified Buyer
I like the brand. They had what I was looking for.
5.05 Verified Buyer
Cleat does a very good job.
5.05 Verified Buyer
No B.S. That's why I get parts from them.
5.05 Jeff Federici
I will always highly recommend their services.
5.05 Mike Lumley
They do a good job working on our equipment, they are easy to work with and I haven't had any issues with them.
5.05 Jim Rhodes
It was excellent.
5.05 Verified Buyer
All of my experiences with Luby have been great! My salesman, Bob, does a great job of keeping everything up and running for me. He's great! I had one issue with my equipment but it got fixed and it's looking good now.
5.05 Rodney Yowell
They make a good product, I like their equipment, and they are always professional and friendly.
5.05 Verified Buyer
They are a good vendor to do business with. They do good work on my equipment.
5.05 Verified Buyer
Their availability was great. They've been wonderful to work with.
5.05 Jordan Wilkens
The employees have a lot of knowledge and they're very friendly.
5.05 Robert Warren
I'v been dealing with them for a long time, I like them and the relationship we've built up
5.05 Verified Buyer
I would recommend Luby. I haven't had any problems while working with them.
5.05 Jeffrey Huelsmann
They had the parts in stock, they are always professional, and they are a good vendor to work with
5.05 Verified Buyer
They have been very helpful, and they are good with communication. I haven't had any issues with them.
5.05 Verified Buyer
When I called they gave me the answers I needed and they worked with me on the price.
5.05 Verified Buyer
I've had this generator since 2011 and it's always been good as far as the service. They come once a year and take care of it and it's still running.
5.05 Verified Buyer
They've always been good. The new salesman and the salesman who got promoted have been wonderful to work with. You guys haven't let me down.
5.05 Richard Wiseman
Usually when I need parts for my case tractor, I always get them when needed.
5.05 Verified Buyer
The guys were great to work with. They really helped us out and got us what we wanted.
5.05 Verified Buyer
They are knowledgeable and nice about everything.
5.05 Matt Weiman
I've never had any issues with them.
5.05 Amy Turner
They found me a part I didn't even know about. Luby is always very helpful.
5.05 Larry Cunningham
Have a good relationship with them, and they had the equipment I was looking for. It's always a good experience when I do business with them.
5.05 Verified Buyer
They make sure to get the parts I get from them, and they are a good vendor to do business with. They are knowledgeable about the products that we purchase.
5.05 Verified Buyer
They, the service manager especially, truly act like they care about the customer.
5.05 Verified Buyer
They're good to me.
5.05 Ronald Benne
They've got the parts I need and I've not had any issues with them.
5.05 Verified Buyer
They just answered the questions and knew their equipment.
5.05 Verified Buyer
Customer service.
5.05 Verified Buyer
My service guy is always very knowledgeable and helpful.
5.05 Cory Funk
It was a good price with my trade-in. They were professional and friendly.
5.05 Clint McMillan
The machines are great quality. I'll be purchasing from them again in the future.
5.05 Verified Buyer
They're friendly, good guys to work with. Brian Burwinkle, the manager out there, is great.
5.05 Verified Buyer
They do good work on the equipment. I have no complaints.
5.05 Verified Buyer
They're great people.
5.05 Verified Buyer
Every time I call them they show up and fix my machine.
5.05 Randy Link
5.05 Verified Buyer
Very friendly, fast, efficient,he answered questions as I had them. I have recommended Luby to other buildings in the organization already actually. The owner has several buildings and we always say to call Luby if theres a problem with any of them.
5.05 Verified Buyer
They're 60 miles from me, they're the closest Case dealer. I would have to recommend them.
5.05 Verified Buyer
Everything was good, didn't run into any problems. I looked at the parts and he ordered them, called me when they came in. Overall good job.
5.05 Alan Williams
He was great, we got my part quickly even with it being right before the holiday. The parts guy was great, got the part the next day after assuring me he would.They really took me out of an emergency situtation.
5.05 Thomas Roth
Their employees are exceptional.
5.05 Verified Buyer
The parts guy knows what he's talking about.
5.05 Verified Buyer
They represent the right line.
5.05 Verified Buyer
They've helped me in the shop before, they've treated me well. We don't have much choice, they're the only Case dealer in my area.
5.05 Verified Buyer
They stayed on top of it.
5.05 Verified Buyer
We've never had any issues with Luby, and the parts are delivered promptly.
5.05 Richard Brownlee
Luby employees are incredibly helpful.
5.05 Don Coleman
Luby provides great customer service.
5.05 Kevin Bates
Luby provides wonderful customer service and has knowledgeable employees.
5.05 Rosana Ramos
I didn't have any problems with them at all.
5.05 Verified Buyer
They make everything nice and easy for us! They get the work done.
5.05 Robert Adams
They're always helpful and can get the parts quickly.
5.05 Richard Schleyhahn
I recommend Luby all of the time, they do great work.
5.05 Verified Buyer
They are easy to do business with and always have what we need in stock. The staff is warm and welcoming.
5.05 Verified Buyer
They do quality work.
5.05 Verified Buyer
They had to order a special part for an older machine we have and it was done with ease.
5.05 Verified Buyer
Availability and they were cheaper than after market.
5.05 Larry Rebbe
I already recommend them quite often because of the solid work they do and the quality of their equipment.
5.05 Verified Buyer
I haven't done a lot of business with Luby Equipment. I just ordered a small part one time and picked it up but for what was done, everything turned out good.
5.05 Verified Buyer
We've used them for years and have never had any problems.
5.05 Verified Buyer
They showed up and got it fixed.
5.05 Anel Kantarevic
They were open, they were honest.
5.05 Scott Tucker
They're easy to work with and they've been very responsive when we've had issues.
5.05 Dustin Henry
The guys were very quick and professional while selling it to me.
5.05 Verified Buyer
They've always done a good job for us.
5.05 Glen Ferrell
They are a good vendor, the technicians do good work on the equipment, and I have recommended them to others.
5.05 Verified Buyer
They had the equipment in stock, and the sales team did a good job with the sale of the equipment.
5.05 Verified Buyer
They are generally able to fit me in when I need them to.
5.05 Jamie S.
We had an overall good experience and we're satisfied with the equipment. The salesman, Josh, was very helpful as well and did what he said he was going to do.
5.05 Heather Kiswani
It's a great vendor and we are happy with them. I recommend them all the time to others.
5.05 Steve Lewis
Haven't had any issues with them, and they have the parts in stock.
5.05 Ethan Graham
I go there quite often and they take care of me.
5.05 Verified Buyer
Everything worked out well, and I have no complaints about them.
5.05 Paul Laws
They had what I wanted when I needed it and they went out of their way to make sure I got it.
5.05 Kawanda Brinkley
I have no complaints; they take good care of us and it's always a good experience.
5.05 Frank Stuermann
They have a good group of guys that work there, they take good care of me, and I will continue to do business with them.
5.05 Verified Buyer
They answered all the question I had.
5.05 Verified Buyer
We stayed in contact. The part was on back order, that wasn't their fault, and they let me know when it came in.
5.05 Verified Buyer
Luby is knowledgeable within their field and willing to help locate parts and how to install them.
5.05 Gary Haverstick
The parts that they provide are of good quality.
5.05 Verified Buyer
They ease of the purchase, and they were very helpful, and I would recommend them to others.
5.05 Verified Buyer
They are experienced and provide good services.
5.05 Ed McCabe
Luby Equipment is on-time, courteous, and has great technicians.
5.05 Verified Buyer
The ease of doing business with them, and they have parts in stock.
5.05 Blake Klett
They have a good location, and they have parts in stock at that location.
5.05 Verified Buyer
They are friendly, and they normally have the parts in stock and their communication is always good.
5.05 Robert Alberternst
I've had pretty good experiences overall with all the business I have done with them.
5.05 Verified Buyer
Their location is very convenient for us and where we're located.
5.05 Verified Buyer
It's always a good experience when I purchase from them.
5.05 Kelly Kurtz
They were knowledgeable and quick.
5.05 Bruce Murphy
I know one of the sales associates and he is very knowledgeable.
5.05 Jamie Schulte
The availability to get equipment is very good. When you need any questions answered, they answer it for you and their knowledge is great!
5.05 Verified Buyer
The staff members are great to work with.
5.05 Lisa McQuade
Haven't had any issues with them, and it's always a positive outcome.
5.05 Kent Weatherby
5.05 Eldon Bruns
I am very likely to recommend you guys, I haven't had any problems".
5.05 Verified Buyer
You guys always have what I need".
5.05 Richard Wood
They are very helpful and the parts guy was very nice".
5.05 William T Stretz
Luby is the only place I rent equipment from. I recommend you guys all the time".
5.05 Chad Keller
I was satisfied with Luby I buy all of the parts for my skid steer from you guys".
5.05 Jason Majors
Everything was great".
5.05 Verified Buyer
So far so good".
5.05 Vince Green
They do a great job, and Jerry from the Quincy branch is a great salesman.
5.05 Mickey Mann
You guys are great, we send people over to you guys all the time
5.05 Lyle Crawford
They were great for what I needed".
5.05 Tony Mcewen
The technician went above and beyond".
5.05 Tim Heuiser
They have always treated me well, and they have parts already in stock. I would recommend others to use them.
5.05 Verified Buyer
They have always been good to me, and I have no complaints. They are a good vendor to work with.
5.05 Craig Berg
I like the relationship I have with the sales associate who sold me the machine.
5.05 Verified Buyer
They are the only shop around that has parts for my skid loader. I like that they are conveniently located.
5.05 Patty Bauer
The Department I had contact with was extremely organized".
5.05 Robert Laubacker
The customer service department is fantastic".
5.05 Jim Moore
The parts guys are spot on and are always helpful".
5.05 Verified Buyer
It was very easy. I shot them the model number and they figured it out.
5.05 Verified Buyer
It's a good experience when I purchase from them, and they have the parts in stock.
5.05 Verified Buyer
Well, they took care of me right away.
5.05 Verified Buyer
They listen and don't try to know more than they think they do.
5.05 Cole Eiler
Everything is great, I'd recommend a friend".
5.05 Jennifer Kinney
Very Likely, they are great
5.05 Roger Riley Hamilton
They were just very helpful, they knew the equipment they were selling and they were easy to deal with.
5.05 Verified Buyer
Haven't had any issues with them, and they usually have the parts in stock.
5.05 Jay Zemaitis
I don't have any problems".
5.05 Brad Fierist
Very highly likely".
5.05 Jerry Reed
They do a good job, and they usually have the parts in stock.
5.05 Armin Krvavac
It was prompt. They were very responsive. Every time I called there was someone on the line. It was good service.
5.05 Verified Buyer
Everything has been great. I recommend Luby to everyone I know.
5.05 Arron Krieger
They are easy to work with and they carry the parts that we need for our equipment.
5.05 Zach Luebbers
They had the parts in stock, they got them delivered to me quickly, and I have no issues or complaints.
5.05 James Meisenheimer
They always come thru for me with whatever I need, and they get the parts to me quickly. They are my go-to when I need parts for my equipment.
5.05 Verified Buyer
I like the guys in the shop.
5.05 Verified Buyer
The technicians knew what they were doing and that had the equipment up and running in no time.
5.05 Verified Buyer
They are very responsive and prompt.
5.05 Verified Buyer
I've never had any issues with them. Plus, they're close to me so it's convenient to do business with them.
5.05 Verified Buyer
They usually have the parts in stock, it's easy to work with them, and they are friendly and helpful.
5.05 Jeff Rhodes
This was my first experience doing business with Luby. I'm very happy with them and will be doing more business with them. Even though I'm a small business owner they treated me fairly and were happy to help me unlike some other equipment dealers.
5.05 Verified Buyer
They are very helpful and have what I need.
5.05 Cary Eftink
They are very knowledgeable and helpful.
5.05 Joe Hubatchek
They have the parts that I need for my equipment.
5.05 Eric G.
They are friendly and knowledgeable.
5.05 Richard Brownlee
They are easy to work with, and they get me the parts quickly.
5.05 Oliver McMeans
They're very responsive. They did what they could to make sure I got the part.
5.05 Rick Heitman
The service is good, they are priced competitively, and they are knowledgeable.
5.05 Matthew Gunterman
Tom is very knowledgeable and always helps us out.
5.05 Verified Buyer
They are a good vendor; they take good care of me, and I haven't had a bad experience when dealing with them.
5.05 Verified Buyer
They're good at what they do.
5.05 Verified Buyer
I have no problems with Luby. Our represent, Bob Thorman, is perfect as far as we are concerned.
5.05 Jeff Brown
They are easy to work with, and it's always a good experience.
5.05 Verified Buyer
No complaints. They got us what we needed.
5.05 Verified Buyer
The technician who services me has serviced me for 20 years, Mike Klein. He's excellent. Josh, in their office, maybe he does parts, is also very good.
5.05 Gerald Nilsen
They're just a good, friendly parts department. They'll get you what you need.
5.05 Chase Gardner
Haven't had any issues with them, and we purchase equipment from them all the time.
5.05 Bruce Cash
They're good about getting the parts and getting them in to me quickly.
5.05 James Broadhead
Haven't had any issues with them and they usually have the parts in stock.
5.05 Gerry Lyston
Luby does great work.
5.05 Rodney Womack
They're good people. They're friendly and knowledgeable.
5.05 Eddie Neff
Their salespeople, their shop manager, and everyone that works there are very knowledgeable.
5.05 Verified Buyer
They are very helpful. Andrew is great and so is the technician.
5.05 Mike Weisenburger
Dan Bridgeman is who I work with, and he is amazing. He came in on a weekend to get a part for me. I am very happy with the service I receive from the Quincy location.
5.05 Avery Wheat
They've always had the parts available. It's pretty quick and easy service.
5.05 Kim Pate
They're just always very reliable. The technician who comes out is always respectful and communicative.
5.05 Clint Kallal
They helped me find the part quickly, they sent me some schematic pictures.
5.05 Steven Anderson
They took care of a mechanical issue for me during the rental.
5.05 Verified Buyer
They've tried to help me out quite a bit with this older model backhoe.
5.05 Verified Buyer
They're very easy to talk to. It couldn't have gone any better.
5.05 Kyle Grimm
I guess I felt like the guys there were experienced operators and knew what they were talking about.
5.05 Lindsay Berry
They're willingness to come out to work with us is very helpful because we're in full swing right now.
5.05 Michael Manculich
They were very punctual and they took care of me.
5.05 Dean Martin
They have always been very helpful whenever I have contacted them and have answered in a timely manner.
5.05 John Carter
The guys are good to work with.
5.05 Verified Buyer
It's the service. They're nice people. They're very helpful.
5.05 Verified Buyer
They are a good company, and they are always professional, and I have recommended them to others.
5.05 Verified Buyer
They're very easy to work with. Jerry does a very good job, I can't imagine him doing any better. In fact, I'll be calling him over the next few days to rent some more equipment.
5.05 Bill Gallup
They are great, they always have the parts that I need, they are always polite and friendly, and I will be using them in the future.
5.05 Gary Hilgenbrinck
They explain everything, they usually have everything I need. They do a very good job, I think highly of them.
5.05 Verified Buyer
It just seems like whenever we need anything we just give them a call. It's convenient.
5.05 Hank Lany
They help me out when I need. Randy is a great salesman, he's a good person and he's good with people. He wants to learn, and he knows his job.
5.05 Verified Buyer
They do work on our equipment, and their communication is also great.
5.05 Verified Buyer
It is always a good experience when I purchase from them. I usually get all my equipment from them.
5.05 Verified Buyer
They did a good job on the equipment.
5.05 Tiffany Andrews
They get us the parts we need.
5.05 Verified Buyer
They are easy to do business with, we call one day and get what we need the next day. Quick on getting us the parts we need.
5.05 Heather Kiswani
customer service is phenomenal and they have great communication skills.
5.05 Verified Buyer
Just call them on the phone and they take care of it.
5.05 Verified Buyer
Larry Simms is a good salesman. The guy in parts, I can't remember his name, is also good.
5.05 Verified Buyer
The salesman I had was very knowledgeable. Bob did a really nice job. I was very impressed, he knew things about my machine, a machine I didn't buy from Luby, that I didn't know. He helped me program and set it up. I think they should give him a raise.
5.05 Tamarion Walker
Great customer service and they're approachable.
5.05 Frank Vollmer
We've had no issues with Luby. They've treated us very well.
5.05 Tom Roby
I've never had any problems.
5.05 Verified Buyer
I really liked his honesty. I felt like he was someone I can trust.
5.05 Koty Krocker
always been good to us and close to us and have what we need.
5.05 Verified Buyer
They're very personable. They have everything I need. My salesman, Larry Simms, was very patient with me, he talked through most of it.
5.05 Aaron Hawkins
always treated me right, have great technicians.
5.05 Dan Byron
always have been awesome parts department wise. Has been extremely helpful. it's our go to company to purchase parts.
5.05 Verified Buyer
Jerry did a fine job.
5.05 Verified Buyer
I am happy with them; they take good care of our equipment, and we haven't had any issues.
5.05 Jerry Polk
Had no issues with them and they always do a good job on our equipment.
5.05 Carl Faulkner
Had no issues, was happy with the equipment and the price was competitive. I would recommend them to others.
5.05 Gary Davis
I've purchased equipment from them and haven't had any problems.
5.05 Chad Wilkerson
overall great services, no complaints whatsoever.
5.05 Rick Nehrt
I have no problems with them, and they had the parts in stock. I would recommend them to others.
5.05 Mike Isom
overall great company no issues.
5.05 Brad Muitgohin
It was a good experience and I have used them before, and I would recommend them to anyone.
5.05 Verified Buyer
I don't know, everything.
5.05 Stan Rings
Good parts availability, and their customer service is number one.
5.05 Verified Buyer
It always a good experience when we work with them.
5.05 Lee Schmitz
They've been there when I needed them.
5.05 Barry Blevins
They're just great guys, I've never had a problem with them.
5.05 Verified Buyer
They are good people and they made sure to take care of the issue with the services that they provide to us.
5.05 Tracie Kuhl
I would recommend them to others, they do work on the equipment, and I have no issues with them.
5.05 Verified Buyer
They're courteous. If I don't know something, they're very knowledgeable. They're pleasant to work with.
5.05 Bill Wilson
Any time we've needed something they've been right on it.
5.05 Ralph Jones
The employees are always helpful. They go above and beyond to get me the information and parts that I need.
5.05 Ryan Stamm
The whole thing was just pretty simple. They did a good job all the way around.
5.05 David Skittino
They answered all my questions. When they came out they took the time to explain everything about the machine.
5.05 Rob Schmidt
The customer service was great, and I will be using them again as my vendor for parts.
5.05 Verified Buyer
I was impressed by the service. I was a first time customer and they treated me like I had been doing business with them for 20 years. They took care of me.
5.05 Verified Buyer
5.05 Michelle Thompson
It's easy to make orders, the prices are good, and we receive our orders quickly.
5.05 Justin Wann
They are a good vendor; they usually have the parts in stock, and they get them to me quickly.
5.05 Verified Buyer
They always find what I need.
5.05 Verified Buyer
They're very helpful and they didn't talk down to me.
5.05 JD Troxell
I really like them. They're good people. They've helped me a lot.
5.05 Louis Hammer
Haven't had any issues with them, and I have recommended them to others.
5.05 Dylan Dollins
They have convenient locations and they're equipment is excellent.
5.05 Verified Buyer
I like Jerry because he's not pushy, he follows up, and he's knowledgeable. I'm happy with him.
5.05 Torrey Niemann
I always go to the one in O'Fallon and always have a great experience.
5.05 Verified Buyer
They've been good every time I've used them.
5.05 Verified Buyer
They're a good company.
5.05 Richard Heinkel
5.05 Verified Buyer
Everything went well.
5.05 Verified Buyer
We call them, they take care of us.
5.05 Verified Buyer
I'm always treated well and the parts are good quality.
5.05 John O'Rourke
They do a really good job on my equipment, and I don't have any complaints.
5.05 Joseph Touhill
I have been using them for years, and they have always been pleasant to work with and they take good care of me.
5.05 Verified Buyer
I always have had a great experience doing business with Luby Equipment. The products are great quality and the staff is very helpful.
5.05 Verified Buyer
I've done business with Luby for many years. The employees are always friendly, knowledgeable, and honest. Most recently the salesperson I worked with was relatively new so he did not have the answer to some of my questions. Instead of misleading me into buying parts that wouldn't work, he took the time to contact someone at the corporate office to ensure I got the right parts. I really appreciate his honesty and assistance on this as I could have spent a lot of unnecessary time and money on the wrong parts.
5.05 Verified Buyer
We just like the people. They're easy to get along with and they answer all of our questions. They're very knowledgeable.
5.05 Verified Buyer
Everything came in one shipment with no hassle.
5.05 Verified Buyer
They're doing a good job.
5.05 Verified Buyer
They help us out every time we need anything.
5.05 Michael Hensley
I have recommended them to others, they usually have the equipment in stock, and I haven't had any issues with them.
5.05 George Tomazi
The technician was great he was thorough, and he got the job done and they are the only ones that I use.
5.05 Verified Buyer
If I need something I call them and they get it to me.
5.05 Jeff Johnson
They had the parts I needed, I paid for them and was able to come pick them up right away.
5.05 Verified Buyer
They do a good job at taking care of my equipment needs. I've never had a complaint with their service.
5.05 Matt Ostermiller
They usually have the parts in stock, and they get them to us quickly. Have no issues or complaints.
5.05 Verified Buyer
I have no problems with Luby. They've been great.
5.05 Nathan Zimmerman
The guys there are great, and the parts department always takes good care of me.
5.05 Dwayne Dixon
A good vendor to work with and they do good work on our equipment.
5.05 Will Douglas
Have no complaints or issues when we work with them.
5.05 Verified Buyer
I've heard no complaints.
5.05 Verified Buyer
5.05 Verified Buyer
Everything was good.
5.05 Verified Buyer
They always have what we need.
5.05 Verified Buyer
Happy with everything.
5.05 Ron Reichert
Keep doing what they are doing and I'm happy with them and have no complaints.
5.05 Rod Fain
They respond quickly, and keep you updated with delivery and everything. Would definitely rent again.
5.05 James Heissinger
They were easy to work with, they made sure I got the equipment that I needed, and I have no complaints.
5.05 Verified Buyer
Willie is a good mechanic. I've been dealing with him for years. He's a great guy.
5.05 Verified Buyer
We've been getting instruments from Luby for a while, always a good experience.
5.05 Verified Buyer
They were very helpful with finding stuff. They're knowledgeable.
5.05 Verified Buyer
5.05 Verified Buyer
Service was great, everything was good and didn't take long at all.
5.05 Verified Buyer
5.05 Mick Geisen
They got me the parts that I needed, and they fit perfectly. Have no issues or complaints a good vendor to work with.
5.05 Louis Latzer
Everything worked out well and I have no issues with them. I have recommended them to others.
5.05 Verified Buyer
We've worked with them for a while. Very happy with everything.
5.05 Joe Coleman
I would recommend them to others, they had the product in stock, and it was a pleasant experience.
5.05 Cullen Thompson
They were easy to work with and they communicated with me when I had questions.
5.05 Verified Buyer
Everything was great.
5.05 Zach Edwards
They are easy to work with and they keep parts in stock.
5.05 Verified Buyer
I like that they usually have the parts in stock.
5.05 Verified Buyer
Communicative team and very happy with service all around.
5.05 Verified Buyer
I spoke with the guys and they informed me that everything went just fine.
5.05 Phillip Widell
Everything was great.
5.05 Dan Galassi
Nothing went wrong with our order and the rental was great.
5.05 Sam Smith
They usually have the equipment already in stock, and they are easy to work with.
5.05 Verified Buyer
Haven't had any issues with them, they had the parts in stock and it's easy to work with them.
5.05 Verified Buyer
Overall good experience with Luby.
5.05 Verified Buyer
The guy didn't take long to complete the service. Everything is working well.
5.05 Verified Buyer
Client had to go
5.05 Timothy Brinkmann
Everything worked out well with them, they are easy to work with and they get the job done quickly on our equipment.
5.05 Verified Buyer
They did an excellent job.
5.05 Verified Buyer
Client didn't have time to talk
5.05 Verified Buyer
They are a good vendor to work with.
5.05 Verified Buyer
The salesman was knowledgeable and friendly.
5.05 Verified Buyer
Luby gets a 10/10 for all around great service.
5.05 Verified Buyer
Good customer service and they had parts in stock. The salesman was extremely nice.
5.05 Verified Buyer
Very happy with service.
5.05 Chuck Miller
I have been using them for years and I have no complaints and I will continue to use them in the future.
5.05 Verified Buyer
Very happy with the service.
5.05 Verified Buyer
Everything worked out well and they are a good vendor to work with.
5.05 Kevin Crawford
The ease of working with them, they had the parts in stock and got them to us quickly, and I have recommended them to others.
5.05 Jake Hedges
I was very satisfied with the service that they provided and that they always have equipment in stock.
5.05 Herb Patterson
The delivery time was quicker than expected. I've already recommended you to others.
5.05 Verified Buyer
Good so far. I'll find out after I've run the machine.
5.05 Verified Buyer
Parts is good and service was great.
5.05 Verified Buyer
Finished in a good timeframe.
5.05 Matt Ebert
They had what I needed.
5.05 Allen Graber
They do a good job and I have no issues with them.
5.05 Rob Hills
Have no complaints or issues with them.
5.05 Verified Buyer
They're knowledgeable and what they fix is fixed right the first time.
5.05 Steve LaBarge
5.05 Verified Buyer
I do it all the time. They've taken pretty good care of me.
5.05 Verified Buyer
5.05 Verified Buyer
They were able to complete the work in a timely frame.
5.05 Verified Buyer
I've always had good luck with them.
5.05 Verified Buyer
The rental worked really well and the pricing for the amount of time we had it was good as well.
5.05 Craig Walker
They usually have the parts in stock and it's easy to work with them.
5.05 Greg Bundy
Everything worked out well and they do good work on our equipment.
5.05 Verified Buyer
It was a clean place. I got my parts.
5.05 Verified Buyer
Just good service, good personalities, and good attitudes.
5.05 Verified Buyer
They knew everything I needed to know. They took the time to look up the parts for me. I couldn't beat the prices. In fact, I'm going back there next week to buy some more parts.
5.05 Ron Sommer
Very happy with them and don't have any complaints. I have recommended them to others.
5.05 Verified Buyer
I've used them in the past and the people I've dealt with have been good to get along with.
5.05 John Schulte
They are easy to work with and they are always professional.
5.05 Bob Jones
They are great!
5.05 Verified Buyer
They always doa great job!
5.05 Jeff Parkeer
They are there when we need parts, they are always professional, and I would recommend them to others.
5.05 Brian Sampson
It's easy to work with them and we haven't had any issues.
5.05 Verified Buyer
Everything went well.
5.05 Verified Buyer
When we ordered, the process was super quick and simple.
5.05 Verified Buyer
My sales rep, Randy White, has taken care of me for everything I've needed. He even lets me call him on weekends. I've bought 4 machines from him, 3 of them this year.
5.05 Abby Lany
They are fantastic!
5.05 Verified Buyer
Quite expensive for a rental, but the performance was really good.
5.05 Verified Buyer
Luby does a good job with responding.
5.05 Verified Buyer
Everything with the rental was as expected. Very happy with it.
5.05 Tom Elsen
They are great!
5.05 Verified Buyer
I'm very pleased with Luby.
5.05 Jeremy Steinkruger
Have no issues or complaints they always do good work on our equipment.
5.05 Blake Demuzio
They have the parts in stock, they are always professional and helpful to our needs.
5.05 Verified Buyer
Our technician was friendly and got the job done in no time.
5.05 Vincent Jones
Their staff in amazing!
5.05 Verified Buyer
They do a good job at what they do.
5.05 Verified Buyer
They are great!
5.05 Verified Buyer
They're easy to work with.
5.05 Verified Buyer
We usually get most of our parts from Luby. They are close and affordable.
5.05 Verified Buyer
Everything was good.
5.05 Verified Buyer
They're the only dealer in our area.
5.05 Perry Allison
Luby always gets our orders out quickly.
5.05 Verified Buyer
the parts are always of great quality and worth the price.
5.05 Verified Buyer
Quick, accurate and comparable pricing. They mark all 3 things we look for when it comes to service.
5.05 Verified Buyer
Needed the parts right away and they took no time in making it available.
5.05 Verified Buyer
The rental worked really well, wouldn't mind renting again. And the staff team was more than helpful.
5.05 Verified Buyer
Quality and we needed them right away and they were able to deliver.
5.05 Don0 Barttelbort
They are easy to work with and I have no issues or complaints about them.
5.05 Verified Buyer
Service was well provided and done efficiently.
5.05 Mike Pollock
They had the parts in stock and it's easy working with them.
5.05 Verified Buyer
They just fixed what I needed and they were nice about it.
5.05 Verified Buyer
The guys over there know what they are talking about.
5.05 Seth Nogeic
I use them and their services all the time and they are a good vendor to work with.
5.05 Ryan Kamadulski
It was a good experience, and I have recommended them from others.
5.05 Jerry Hull
It's always a good experience when working with them and I have no complaints.
5.05 Verified Buyer
I'm happy them.
5.05 Eddie Cushing
A very knowledgeable company!
5.05 Don Schieffer
I have done business with Luby for years. They have always done a great job for me!
5.05 Verified Buyer
They are a good vendor to work with, and we haven't had any issues.
5.05 Matt Schaefer
They do a great job!
5.05 Verified Buyer
I don't deal with them much but they were okay. They didn't have the part in stock but they mailed it to me.
5.05 Todd Bruening
They had the parts in stock, and they guys there are great and always helpful.
5.05 Shawn Wideman
They do a great job for me always!
5.05 Mark Woodley
They do an awesome job!
5.05 Verified Buyer
They got me the part I needed in timely manner.
5.05 Verified Buyer
If there had been any problems I'm sure my son would have told me.
5.05 Verified Buyer
They had everything I needed.
5.05 Dan Collins
Their customer service is outstanding!
5.05 Jack Dietrich
These guys do an awesome job!
5.05 Phil Tallo
I recommend Luby all the time! They are great!
5.05 Verified Buyer
They're just my local dealer. They've treated me well over the years.
5.05 John Good
Those guys do right by me every time I come in there!
5.05 Ty Wilson
They do a good job!
5.05 Jason Huelsmann
They do a great job!
5.05 Verified Buyer
they work with you and the pricing is good.
5.05 Verified Buyer
No news is good news.
5.05 Verified Buyer
Everything went well.
5.05 Verified Buyer
They get the parts in pretty fast.
5.05 Verified Buyer
They've always been pretty accommodating.
5.05 Dan Berry
They have a great used equipment selection if you cannot afford a new machine.
5.05 Verified Buyer
I priced the machine over a year ago. It came in and Kevin got it to us. Kevin did a great job. He was very knowledgeable. He did a bang up job.
5.05 Wayne Ziegelmayer
They are always helpful and are very knowledgeable. I recommend them all the time.
5.05 Verified Buyer
They do a good job overall.
5.05 Al Soots
I always recommend Luby. They are great!
5.05 Verified Buyer
Luby did a good job getting me the equipment I was looking for.
5.05 Verified Buyer
They have to parts I need and do a good job.
5.05 Verified Buyer
Most places didn't have what I was looking for in stock. They were able to find it within 5 to 10 minutes, they called me right back.
5.05 Brad Marlatt
They had what I needed in stock and it was easy to work with them.
5.05 Verified Buyer
I just called down there and Kevin, my salesman, was great. It was a great experience.
5.05 Verified Buyer
They just rented me a piece of equipment, I hauled it away, it wasn't rocket science.
5.05 Robert Britz
The technician was great and he did good work on my equipment.
5.05 Verified Buyer
They do what they say they are going to do.
5.05 Steve LaBarge
Bill is really on top of things and does a good job. Jerry and Steve go out of their way to help us out and are great to work with.
5.05 Verified Buyer
We've been happy. I haven't heard any complaints.
5.05 Jeremy Showalter
They were extremely helpful to me!!!
5.05 Tom Chappelear
I've never come across a company that was so professional.
5.05 Verified Buyer
They do good work in a timely manner.
5.05 Verified Buyer
I know when I call they get right on it and get it done.
5.05 Ron King
They take really good care us and they do good work.
5.05 Gary Jacobs
It was a seal replacement and and I took it in and they fixed it right away. Good service.
5.05 Verified Buyer
They are very good to work with.
5.05 Verified Buyer
5.05 Verified Buyer
I have worked with them for years and the guys at Luby are very good to work with.
5.05 Gary Altman
I have always had good luck getting parts with Luby.
5.05 Verified Buyer
They have the parts I need and if they don't the will drop ship them to me.
5.05 Kirk Brown
They got the parts and I haven't heard any negative news.
5.05 Verified Buyer
They are very knowledge and helpful. I described the part and they knew what it was and got if to me quickly.
5.05 Martin Kintz
5.05 Verified Buyer
The availability of parts I need for my equipment.
5.05 Biri Blevins
Those guys do a great job!
5.05 Frank Vollmer
They always take care of our needs and go out of their way to help.
5.05 Verified Buyer
4.55 Ethan Zimmerman
They are professional and helpful.
4.55 Ray Dunmire
The came out and fixed the problem, and we have used them for services for years.
4.55 Harry Gegg
I've been with them since the beginning, and I've never left. I know they'll have what I need.
4.55 Douglas Davis
Everyone was knowledgeable and friendly, and everything that I asked for was completed in a timely manner.
4.55 Kevin Hensley
Luby has always taken care of our needs and is conveniently located near us.
4.55 Verified Buyer
They have good availability and they spend the time to get you what you need.
4.55 Verified Buyer
They're good over there.
4.55 Verified Buyer
They were easy to communicate with and they wanted to help.
4.55 Verified Buyer
They make everything quick and easy.
4.55 Verified Buyer
Every time I've dealt with them they got on it.
4.55 Verified Buyer
Do you want the truth? Location.
4.55 Verified Buyer
They were really upfront. No runaround. They told me how much it would cost and how long it would take.
4.55 Verified Buyer
I have a friend who recommended them. He does a lot of business with them.
4.55 Verified Buyer
The parts were great but just too expensive.
4.55 Verified Buyer
Knowledge of parts and equipment, good customer service.
4.55 Verified Buyer
I ordered parts about 8 months ago. They were back parts for a bucket and new blades. When I drove up to get them, one was wrong and they said they can reorder it but they didn't. Long story short, we ordered from them again and they didn't get it right. Eventually, a new manager came along and helped me out. He told me the parts were just sitting on the shelves for 3 months. Right now, because of the new management, I would highly recommend them but before it would've been a zero.
4.55 Verified Buyer
They got me the parts I needed with minimal hassle.
4.55 Verified Buyer
The knowledge of the technician impressed me.
4.55 Verified Buyer
They do a really good job.
4.55 Verified Buyer
They're good people.
4.55 Verified Buyer
I've been using those guys a long time, I like them. Those guys are always very courteous and friendly people. They're really good guys, I get along with them great. I feel like I can sit and talk with them, you know?
4.55 Verified Buyer
I guess they had the parts I needed. They're knowledgeable and courteous.
4.55 Darin Pryor
The people at Luby are very knowledgeable and the pricing was great.
4.55 Verified Buyer
I have only used the machine for 6 hours. It is amazing. I am very happy with Luby.
4.55 Verified Buyer
They have better service than other places I have done business with.
4.55 Verified Buyer
Luby provides knowledgeable and trustworthy customer service.
4.55 Verified Buyer
Honestly I like that they were already servicing my equipment in the past and it was easy to stay with them.
4.55 Verified Buyer
Luby has an excellent sales department.
4.55 Gerald Nilsen
They're very nice and polite. They try to do what they can for you, they work at it.
4.55 Verified Buyer
Their sales department is very knowledgeable.
4.55 Evan Armstrong
They're friendly and willing to help out in all directions.
4.55 Verified Buyer
I just liked the service. I called on short notice and they got me fixed up.
4.55 Tim Parker
We've always had really good luck with them. That's why we use them.
4.55 Dennis Shultheiss
I just get good service and responses from them.
4.55 Verified Buyer
They are a good vendor, and they are always professional.
4.55 Verified Buyer
Dustin Grimm and Clete Kaemer were extremely helpful and courteous. Luby is knowledgeable, and helpful, and delivers on their promises.
4.55 Mike Marcacci
The staff members have great knowledge when it comes to the parts.
4.55 Verified Buyer
4.55 Scott Driver
The one time I have used Luby was good".
4.55 Verified Buyer
Luby provides the services we need for our brand of equipment.
4.55 George Hawn
I have done business with them, and it is always a good experience.
4.55 Verified Buyer
I am happy with the service they gave to me before when they worked on my skid steeler.
4.55 John Henry
In the case that they need the services they offer I would send them over to Luby".
4.55 Justin Brisk
They are professional, and the get the parts to us quickly.
4.55 Todd Cathorall
The parts we receive are good, and the people working there are helpful.
4.55 Frank Korando
They were upfront.
4.55 Chad Bell
I have an older Case trencher, the man at Luby took it upon himself to find the parts for me.
4.55 John Clark
They just take care of us. There's nothing else to say. I call them and they take care of us. It's just that simple.
4.55 Jeff Cox
The salespeople are very knowledgeable.
4.55 Brian Kunz
They have the parts in stock and they are very knowledgeable about the equipment I have.
4.55 Verified Buyer
Have no issues or complaints about them.
4.55 Verified Buyer
They seem to be knowledgeable and they represent the product well.
4.55 Verified Buyer
I'm not having any luck after the sale. They said the day of the sale they would get back to me about the GPS, I haven't heard from anyone yet." "I'm not happy with the parts or service departments. It's not the product's fault." "Also, they moved the Caseyville location, it's not convenient or as easy to get to, and that was the reason I bought from Luby in the first place." "Larry Simms, my salesman, was phenomenal.
4.55 Hoyt Hampton
They got the parts to us quickly and they are a good vendor to work with.
4.55 Dan Delaney
They just helped me out when I needed it.
4.55 Verified Buyer
They've treated us pretty good.
4.55 Val Leefers
Personal service. They were johnny-on-the-spot to take care of me.
4.55 Verified Buyer
They just have good customer service.
4.55 Fred Austin
Have no issues or complaints.
4.55 Verified Buyer
They're just good to work with.
4.55 Verified Buyer
They were all very friendly and helpful.
4.55 Verified Buyer
They do a satisfactory job.
4.55 Verified Buyer
They are very competent. They always do a good job. Willie is very knowledgeable and personable. Willie is the best.
4.55 Verified Buyer
Their service guy who comes out here takes good care for us.
4.55 Verified Buyer
Luby Equipment does great work.
4.55 Rebecca Jones
They are awesome!
4.55 Byron Zipfel
Very helpful!
4.55 Verified Buyer
4.55 Jamie Jones
They are great!
4.55 Verified Buyer
They did what they said they were going to do.
4.55 Verified Buyer
I know that the parts always come on time and the guys always have good things to say.
4.55 David Schneider
We have good experiences when we work with them.
4.55 Verified Buyer
It's not a very big store and the salesman/manager will always get back with you. That's a rarity nowadays.
4.55 Verified Buyer
They do a professional job!
4.55 Verified Buyer
They are always friendly and helpful.
4.55 Verified Buyer
They're the only show in town.
4.55 Verified Buyer
They're usually knowledgeable and they're helpful.
4.55 Verified Buyer
The sales guy handles pretty much what I need.
4.55 Verified Buyer
They have great employees.
4.05 Verified Buyer
I miss some of their old products, but it's been over 10 years.
4.05 Verified Buyer
There are good people there.
4.05 Gabe Geringer
They have the parts for my equipment and a brilliant mechanic that will answer all my questions.
4.05 Verified Buyer
Our new machine is wonderful. Doing business with Luby was a great decision.
4.05 Verified Buyer
The parts guy was very good. He ordered the wrong parts at first but then corrected the issue.
4.05 James W.
I would recommended them. They gave me everything I was looking for and it worked out great.
4.05 Verified Buyer
They have the parts that I need already in stock.
4.05 Verified Buyer
They had the part in stock, and they are professional.
4.05 Verified Buyer
I like them. I've only been there 2 or 3 times.
4.05 Verified Buyer
They're nice guys to deal with.
4.05 Verified Buyer
They have good people working for them.
4.05 Verified Buyer
They were very prompt and accommodating.
4.05 Verified Buyer
They were able to answer questions about the equipment.
4.05 Verified Buyer
The ease of working with them, and it's always a good experience.
4.05 Verified Buyer
Well, they got me my parts really fast this last time. They're getting better.
4.05 Verified Buyer
They were able to help me.
4.05 Verified Buyer
It was no-nonsense, very straightforward.
4.05 Verified Buyer
Continue to stay available when we need parts. I would say supply chains are getting better at keeping things in stock now.
4.05 Verified Buyer
Do you know Josh? Josh is really good to deal with.
4.05 Verified Buyer
They were able to get to my farm on time and got it all fixed.
4.05 Verified Buyer
The staff is friendly and helpful.
4.05 Verified Buyer
Location.
4.05 Verified Buyer
They're pretty easygoing, they explained things well.
4.05 Verified Buyer
I don't know. He knew what he was talking about.
4.05 Verified Buyer
Their service was great and they were good to work with.
4.05 Charley Carver
They have a super friendly staff and everyone is easy to work with.
4.05 Verified Buyer
They're close and convenient.
4.05 Verified Buyer
They're personal.
4.05 Verified Buyer
They are the only place in town that does good work.
4.05 Verified Buyer
I think they're very overpriced but also, very knowledgeable in what they do. They got my machine up and running again.
4.05 Tiffany Andrews
Luby has great availability and provides great customer service.
4.05 Nicholas Johannes
The employees at Luby are available and willing to answer questions.
4.05 Verified Buyer
Luby provides great customer service.
4.05 Verified Buyer
Luby has knowledgeable employees.
4.05 Eric Miller
Luby is knowledgeable, provides good customer service, and provides quality equipment.
4.05 Nathan Miller
Luby has competent and friendly employees.
4.05 Verified Buyer
They got on it.
4.05 Verified Buyer
4.05 Verified Buyer
They seemed helpful.
4.05 Mike Malpass
4.05 Verified Buyer
Luby provides good customer service.
4.05 Eric Murphy
The delivery time of my last order was terrible".
4.05 Michelle Maritz
You guys are usually always easy to work with".
4.05 Verified Buyer
They just have what we need.
4.05 Verified Buyer
They are a good vendor to work with.
4.05 Ron Brake
The guy I spoke to was responsive and knowledgeable.
4.05 Johnny Hicks
They provide great customer service.
4.05 Gary Newton
4.05 Verified Buyer
Luby Equipment is excellent at what they so I recommend them.
4.05 Verified Buyer
They usually have the parts in stock, they get them delivered as soon as they can, and it was a good experience.
4.05 Dean Wagy
They provide good service and provide accurate quotes.
4.05 Luke Haubrich
4.05 Verified Buyer
Luby has the parts available and delivers the correct parts the first time.
4.05 Verified Buyer
They weren't the friendliest staff members but they did get the job done. I don't normally go there but it would've been nice to feel welcomed.
4.05 Verified Buyer
The filters I got were good but overpriced if you ask me.
4.05 Verified Buyer
They seem to answer my questions and respond.
4.05 Jay Rice
They do good work on the equipment, and they are always professional.
4.05 Verified Buyer
I've had trouble with the depth measuring electronics in the tank. It's been replaced 3 times. So far it's covered under warranty. That's a problem for Case, not Luby. I hope it gets resolved soon." "Their mechanics are good mechanics.
4.05 Verified Buyer
They carry the right brand.
4.05 Verified Buyer
I'm happy with my equipment but the price was high.
4.05 Verified Buyer
They've got some mechanics who know what they're doing. They've got a good parts guy there, too.
4.05 Verified Buyer
When ordering parts for my Case Equipment it takes several days to receive them. They seem to be getting harder to purchase.
4.05 Verified Buyer
They're always very helpful when I call.
4.05 Verified Buyer
The company overall is great but the charges is what really did it for me this last time.
4.05 Verified Buyer
The branch was slow to begin my service work due to being short-staffed, which I understand.
4.05 Verified Buyer
I got there and everything was ready, it was good to go.
4.05 Verified Buyer
They've been accommodating and responsive.
4.05 Verified Buyer
They take care of any problems, questions or concerns in a timely fashion.
4.05 Verified Buyer
They just help you out. They're very polite.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
I just like working with Roger. He's just an easy going and down to earth guy.
4.05 Verified Buyer
They have everything I need.
4.05 Verified Buyer
It was a Hitachi skid steer and, surprisingly, they had the parts in stock.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
The service they provide is pretty good, no complaints there.
4.05 Verified Buyer
They are the only Takeuchi dealer near me. They do a pretty good job with the parts.
4.05 Verified Buyer
They are close. They are Responsive.
4.05 Joe Leitschuh
They fully explained the repairs that were needed and did good work.
3.55 Verified Buyer
Since this is the first time I ever tried Luby, I'm a little neutral. The service seemed to go well. I just wish the communication was better because I had to call and ask if my equipment was ready. Turns out it was, but they didn't call me first.
3.55 Verified Buyer
They're close to town.
3.55 Verified Buyer
They had all the filters I needed in stock.
3.55 Verified Buyer
It was uneasy to see that Case sent the wrong parts out twice. The Luby parts man was great though. I used to be a parts man and I recognized what he was doing and he did great. Overall, Luby keeps a really neat facility. I'm impressed with that a lot.
3.55 Mark Pfeiffer
Everything was good and nobody deserves a 10. But no issues whatsoever, just gotta meet in the middle because nobody would get a 10.
3.55 Verified Buyer
They did not give me a price quote and it ended up being very pricey
3.55 Verified Buyer
It's just that I run a different brand than they were selling. I had rented a piece of equipment and just had to replace a door. They were very helpful.
3.55 Greg Cork
I have been a customer for a long time. I like that They are knowledgeable. They are the go-to dealer for certain lines of equipment for Case and Takeuchi.
3.55 Verified Buyer
I've had really good experiences with them in the past. Most recently though, they were unable to complete the service work I needed due to a replacement engine being unavailable. I was still charged a lot of money for nothing to be done.
3.55 Verified Buyer
They're friendly.
3.55 Verified Buyer
They're just there when we need the parts. That's all.
3.55 Steven Flesner
The service manager is a good guy, very helpful, and knowledgeable.
3.55 Verified Buyer
A case dealer in Troy tried to replace the skid steer but it broke so I took it over to Luby. Everyone was great and the service was done on time but the crank sensor on the skid steer broke again. If I can have someone give me a call by tomorrow about this, that would be great.
3.55 Verified Buyer
This is my first time doing business with them, and I haven't used my equipment with them yet, but I do plan on using them for service work in the future.
3.55 Verified Buyer
Past experience. Parts availability and service bookings
3.55 Verified Buyer
They had what I wanted.
3.55 Verified Buyer
I guess they're pretty quick at getting stuff, they don't stock a lot.
3.55 Verified Buyer
When you have a Case product it's best to stick with Case quality parts. You don't want to go messing around in the after market if there are original parts available." "Brian did a really good job. He researched it and got right back to me.
3.55 Brian Frances
3.55 Verified Buyer
They've always been quick to find me a piece of equipment I've needed.
3.55 Verified Buyer
I don't really know.
3.55 Verified Buyer
They just got everything completed. They did everything that needed to be done.
3.55 Verified Buyer
My service manager is a really good guy, a hard working guy.
3.55 Verified Buyer
They worked to try to get a part for me.
3.55 Verified Buyer
3.55 Verified Buyer
Josh does a pretty good job but I get better service at Road Builders than I do at Luby.
3.05 Verified Buyer
They said they won't be working on Doosan equipment much longer. That puts us in a pinch since we are a government agency.
3.05 Verified Buyer
We just had an issue with a new piece of equipment we bought from them. We thought they should have stood behind it but they didn't.
3.05 Verified Buyer
I like the machines that they have, they are always listening to me when I have questions.
3.05 Martin Kintz
3.05 Verified Buyer
The equipment itself is fine but they are extremely understaffed in the service department. When I was there in June, they had the same issue arise over and over again for us to bring back our equipment every time.
3.05 Verified Buyer
Most of the time they don't have the parts when I need them." "I ordered a skid loader in November, a $140,000 contract. I was told it would come in on April, but I still don't have it. Now it's scheduled for October." "I never got feedback from them unless I called. They never communicated with me about the delays.
3.05 Verified Buyer
I have an older machine, I had to call four or five times to find the right person and had to explain the problem over and over again.
3.05 Verified Buyer
The services dropped off significantly over the the last few months and we realize that it is not all Luby's fault. Now we have the new employees who are not very knowledgeable and slowing things down even more.
2.55 Verified Buyer
The prices are too high for rentals and we have had issues with the pieces of rental equipment not working properly. Luby also charged me the full rental price, when the equipment did not work properly so I could not use it.
2.55 Verified Buyer
Well, I had to go in 4 to 5 times to try and get the same part. It took forever to get it after the couple months of back and forth. The employee's just didn't seem like they knew what was going on. I ended up getting the part a couple weeks later but it shouldn't be that complicated.
2.55 Verified Buyer
They did not grease any of our fittings, and I couldn't take the bucket off of my machine the next day. I asked for a complete service and did not receive it.
2.55 Mike Mann
2.55 Verified Buyer
I took my machine in because the bucket pins were loose. They charged me $800 for $60 worth of parts and didn't solve the problem. I had to fix it myself once I got the machine back.
2.55 Verified Buyer
I turned in my machine, and it did not get repaired but I still received a charge.
2.55 Verified Buyer
They're overpriced and sometimes items aren't in stock. They do what they can.
2.55 Verified Buyer
They have a monopoly on parts. If someone needs Case parts they don't have a choice.
2.55 Verified Buyer
We've had some dealings with their salesman who won't get his stuff taken care of in a timely manner. He drops the ball constantly. It's very aggravating." "I work for the water company and they're considering leaving Case and going to another brand because they can't seem to get reliable service out of Caseyville." "I must say, Josh the mechanic and Josh the manager at Caseyville have done a good job for us. Both of them are excellent.
2.55 Verified Buyer
They quoted me two prices. One price, $30, was for the part I needed. The other price, $130, was for the entire assembly." "When I tried to order, they told me the part wasn't available and I had to buy the entire assembly. A difference of $100, just for a simple part, it's just a ring.
2.55 Verified Buyer
It just seems they don't have the parts in stock and it seems to take a long time to get them.
2.55 Verified Buyer
We rented the machine, took it to a job, and we had trouble with the machine. The air conditioning didn't work. We called but they never sent a tech out to fix it. They didn't even call that day and I had to pay my worker, who I had waiting for someone to show up, 2 hours of overtime." "Also, they ended up hitting my credit card for a 2 month rental charge. I only wanted to rent it for a month and ended up returning it early because of the problems. They eventually credited me but I had to pay my credit card something like $7,000 because of the billing cycle. I just don't understand that.
2.55 Verified Buyer
They couldn't refund my money back to my MasterCard. It took 10 days for them to mail me a check.
2.05 Verified Buyer
Poor parts availability. Also, we bought a machine from them and there were no follow ups. It left a bitter taste.
2.05 Verified Buyer
Poor customer service
1.55 Verified Buyer
It's their prices. Everything I can buy elsewhere is about half of Luby's price.
1.55 Scott Cain
1.05 Verified Buyer
They have worked on my equipment three times in the shop and came out to repair the same equipment, and it still has the same problem.
1.05 Verified Buyer
They never have any parts, ever. I've ordered parts and gotten the wrong parts. Their pricing is ridiculous. I really don't see how they stay in business.
1.05 Verified Buyer
They screwed me on the price for a part. I picked it up from their location but they charged me for shipping. They still haven't refunded my money." "To show you how bad it is, I just drove 2 hours to get a radiator for my skid steer from another dealer rather than drive 20 minutes to get it from them.
1.05 Verified Buyer
They couldn't find out what the issues was and they found out by accident, and it took them 10 months to repair it and tried to charge me for things that wasn't even issues with them. But they were polite and they didn't call to keep me updated in the repairs.
0.55 Verified Buyer
My bill was almost a thousand dollars and they wouldn't follow up by sending a tech out again. I don't like Luby's business practices. They don't stand behind their service.
0.55 Verified Buyer
I attempted to service a lift two years ago, and it still is not fixed. Luby said that there was one part that needed to be replaced and that they would attempt to find the part, but I have heard nothing back since then.
0.55 Verified Buyer
The problem wasn't fixed.
0.05 Verified Buyer
I have to deal with Fenton because Cape Girardeau doesn't pick up their phone or communicate with anyone. I drive past Cape Girardeau to get to Fenton; that's how bad their communication is. Luby is a great company, but I can't deal with that branch.
0.05 Verified Buyer
Their service sucks.
0.05 Verified Buyer
They had the equipment for months. They did not communicate with me. I had to call them. They suck. I've done business with Luby for about 30 years, I will drive 200 miles before I use Luby again. I will never darken their doorstep again.
0.05 Verified Buyer
They can improve on customer service from what I've experienced in the past.
0.05 Verified Buyer
They didn't complete the work. When they were here in February they couldn't get the code to go away. I hauled it in and they replaced parts and the code is still there. Now they want me to pay another $4,000 with no assurances it will solve the problem." "I don't think they know what they're doing. My faith in their ability is absolutely zero. I will not use them again.
0.05 Verified Buyer
I have not had good experiences with Luby lately at all. I have been a customer for over thirty years, but this last experience was terrible. I sent my machine in for service, letting Luby know about an issue it was having, and they told me it was okay. They had my machine for over six months, and when I received the machine back, I also received a large bill and the problem was still continuing. I still cannot use my machine because of this issue.
0.05 Verified Buyer
They sent 2 guys out and only 1 of them worked. The other guy just stood around and I'm sure I paid for it.
0.05 Verified Buyer
0.05 Verified Buyer
I have to use them because they're a Takeuchi dealer. I bought a used machine from them and it broke down after only 10 hours, the track fell off and they wouldn't cover any of the cost for service. I got the machine back and the other track fell of and, again, I had to pay the cost for service. I'm locked in because no one else will service the machine." "I must say the technician was superior, but I would not recommend Luby.
0.05 Verified Buyer
0.05 Verified Buyer
It was a bad experience, and the equipment had damage to it and was told that, they would not be replacing it. I am returning the equipment.
0.05 Verified Buyer
Very unhappy with them, had used them for over a decade. Now I go to their competitor and purchase the things we need.
0.05 Verified Buyer
I brought a machine in, they said it needed a new wiring harness and gave a quote of $2,000. They ended up fixing a lot of things that didn't need fixing. When everything was done, they gave me a bill for over $16,000.
0.05 Verified Buyer
0.05 Verified Buyer
They don't know a lot about the equipment, and bad parts availability. They have a lot of problems. I'd prefer doing business somewhere else.

About Luby Equipment

Luby Equipment has been selling high quality construction equipment in Missouri and Illinois for 50 years. They provide new, used, and rental excavators, wheel loaders, dozers, CTLs, SSLs, utility loaders, attachments, and more from top brands like CASE, Takeuchi, Toro, Fecon, and more.

Plus, Luby helps you get the most out of your machines with heavy equipment service throughout Missouri and Illinois, highly trained technicians, and a wide selection of equipment parts and accessories. When you need to add equipment to your fleet quickly, rent from their selection of well maintained machines.

Read Luby Equipment's customer reviews to see what people say about them in our phone surveys.

Luby Equipment Locations

Fenton, MO
2300 Cassens Dr
Fenton, MO 63026
636-343-9970
Map & Hours

Cape Girardeau, MO
199 Airport Rd
Cape Girardeau, MO 63702
573-334-9937
Map & Hours

O'Fallon, MO
2999 Mexico Rd
O`Fallon, MO 63366
636-332-9970
Map & Hours

Caseyville, IL
8853 Petroff Dr.
Caseyville, IL 62232
618-397-9971
Map & Hours

Quincy, IL
2625 North 24th St.
Quincy, IL 62305
217-222-5454
Map & Hours

Springfield, IL
4375 Camp Butler Rd.
Springfield, IL 62707
217-744-2233
Map & Hours