Verified Reviews for Luby Equipment

We conducted phone surveys with actual customers

Winsby receives invoices from Luby Equipment each month, then calls their customers to ask them to rate Luby, based on their experience. Luby Equipment's star rating is the total of all ratings and verified reviews from real customers.

636-343-9970    

Luby Equipment

4.6 749 surveys

Verified Buyers

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5.05 Ty Wilson
They do a good job!
5.05 Jason Huelsmann
They do a great job!
5.05 Verified Buyer
they work with you and the pricing is good.
5.05 Verified Buyer
No news is good news.
5.05 Verified Buyer
Everything went well.
5.05 Dan Berry
They have a great used equipment selection if you cannot afford a new machine.
5.05 Verified Buyer
They've always been pretty accommodating.
5.05 Al Soots
I always recommend Luby. They are great!
5.05 Verified Buyer
Luby did a good job getting me the equipment I was looking for.
5.05 Verified Buyer
They do a good job overall.
5.05 Verified Buyer
I priced the machine over a year ago. It came in and Kevin got it to us. Kevin did a great job. He was very knowledgeable. He did a bang up job.
5.05 Verified Buyer
They get the parts in pretty fast.
5.05 Wayne Ziegelmayer
They are always helpful and are very knowledgeable. I recommend them all the time.
5.05 Verified Buyer
I just called down there and Kevin, my salesman, was great. It was a great experience.
5.05 Verified Buyer
They have to parts I need and do a good job.
5.05 Verified Buyer
They just rented me a piece of equipment, I hauled it away, it wasn't rocket science.
5.05 Brad
They had what I needed in stock and it was easy to work with them.
5.05 Robert Britz
The technician was great and he did good work on my equipment.
5.05 Verified Buyer
Most places didn't have what I was looking for in stock. They were able to find it within 5 to 10 minutes, they called me right back.
5.05 Verified Buyer
They do what they say they are going to do.
5.05 Tom Chappelear
I've never come across a company that was so professional.
5.05 Steve Labarge
Bill is really on top of things and does a good job. Jerry and Steve go out of their way to help us out and are great to work with.
5.05 Verified Buyer
We've been happy. I haven't heard any complaints.
5.05 Jeremy Showalter
They were extremely helpful to me!!!
5.05 Ron King
They take really good care us and they do good work.
5.05 Gary Jacobs
It was a seal replacement and and I took it in and they fixed it right away. Good service.
5.05 Verified Buyer
They are very good to work with.
5.05 Verified Buyer
They do good work in a timely manner.
5.05 Verified Buyer
I know when I call they get right on it and get it done.
5.05 Martin Kintz
I needed something and it was at my door in two days. It don't get any better than that.
5.05 Verified Buyer
I have worked with them for years and the guys at Luby are very good to work with.
5.05 Verified Buyer
The availability of parts I need for my equipment.
5.05 Verified Buyer
They are very knowledge and helpful. I described the part and they knew what it was and got if to me quickly.
5.05 Verified Buyer
They have the parts I need and if they don't the will drop ship them to me.
5.05 Kirk Brown
They got the parts and I haven't heard any negative news.
5.05 Gary Altman
I have always had good luck getting parts with Luby.
5.05 Dan Wolf
They always take care of our needs and go out of their way to help.
5.05 Biri Blevins
Those guys do a great job!
5.05 Verified Buyer
I like going Luby for Bobcat parts because it is near my house. They do a good job.
5.05 Verified Buyer
They take real good care of us.
5.05 Verified Buyer
Every time I call the product is shipped and at my front door with in days.
5.05 Jeff Herr
I'm happy to work with this company. They have outstanding customer service.
5.05 John Hamm
They do a great job overall.
5.05 Mike Myers
Larry Sims, the Salesman, was one of the best guys I have ever worked with. The communication were excellent. We could contact him at anytime and he answered any question we had. He is a real asset to Luby.
5.05 Michael Cracchiolo
Every time I call, Luby makes it happen. If the part is not there, they make sure I get ASAP.
5.05 Verified Buyer
Everything was great.
5.05 Verified Buyer
They are easy to work with and they take good care of us. Have recommended them to others.
5.05 Verified Buyer
They gave us all of the information up front and were timely with shipping.
5.05 Verified Buyer
They are a great vendor to work with, always helpful and friendly.
5.05 Verified Buyer
Their sales guy went well above and beyond. He was very attentive.
5.05 Verified Buyer
They have maintained the standard of business even in these tough times. I can always find the parts I need.
5.05 Verified Buyer
They were knowledgeable and it went smoothly.
5.05 Verified Buyer
They know what they are doin. They are courteous, knowledgeable and easy to do business with.
5.05 Verified Buyer
I had a phenomenal experience with them.
5.05 Verified Buyer
They have great customer service and are always very helpful.
5.05 Verified Buyer
Everything worked out well and I have no complaints.
5.05 Verified Buyer
Their staff is friendly and helpful.
5.05 Levi Berghager
Jerry Jansen did a great job communicating with me on the sale. He let me demo the machine before I bought it and delivery it right to me. It was a great experience.
5.05 Verified Buyer
The parts manager, Josh, is very knowledgeable and does a very good job helping me find parts.
5.05 Tom Bauer
The product knowledge.
5.05 Verified Buyer
They have gotten so much better since the new manager at Springfield.
5.05 Verified Buyer
The service went really well and they didn't take long.
5.05 Verified Buyer
They've been excellent with customer service. They've been very accommodating.
5.05 Terry Bolen
They take care of it
5.05 Verified Buyer
They are a small operation and I like them more than the bigger stores.
5.05 Verified Buyer
They very personable and easy to work with.
5.05 James Nicholson
Was good
5.05 Ken Geisendorfer
Good service
5.05 Kevin Bates
I do all the time.
5.05 David Chenoweth
Makes good equipment
5.05 Erin Forrest
Easy to work with and get a hold of.
5.05 Rodolfo Silva
It was a good experience to purchase the equipment I bought.
5.05 Verified Buyer
Larry has sold me a couple Pieces of equipment and does a great job with sales. Josh Davis is doing a great job in service as well.
5.05 Verified Buyer
I'm very happy with the equipment.
5.05 Verified Buyer
The service is good. They are on time and quick.
5.05 Allen Graber
The employees at Luby Equipment have good knowledge.
5.05 Verified Buyer
They're just very knowledgeable. We've been pleased.
5.05 Trever Jaco
The employees at Luby Equipment were friendly, there was great availability, and everything was ready when I walked in the door.
5.05 Gavin Harper
Luby Equipment has good customer service.
5.05 Nancy Cowan
It's easy to work with them, they are always professional and they make sure we have what we need. We highly recommend them to others.
5.05 Verified Buyer
Josh in service department does great work.
5.05 Verified Buyer
They have the parts we need and they are close by.
5.05 TJ Collier
Employees at Luby Equipment are friendly, courteous, and treated me very well. The sales team was interested in what I wanted and what I needed.
5.05 Ralph Jones
They are a great vendor to work with, they help us out when we need them and they make sure we have what we need. The communication is good as well.
5.05 Verified Buyer
Luby did a good job, and I was happy.
5.05 Verified Buyer
Luby Equipment got the job done.
5.05 Verified Buyer
They're prompt. They don't leave you on a hook. Everything went well.
5.05 Eric Hobby
They keep equipment in stock, and they have always been professional and helpful towards our needs.
5.05 Verified Buyer
They just always have the answer we need.
5.05 Verified Buyer
They usually have the parts I need on hand.
5.05 Verified Buyer
They have have parts I need and they are nearby.
5.05 Verified Buyer
There were some issues with the keys and the contract. I had to call to find out where the keys were. The contract was supposed to be delivered with the machine. i had no idea there would be a contract. The contract was not discussed prior to the delivery of the machine and no one informed me about the level of fuel consumption required to run the machine." "I worked with Mr.Able at Luby, he works out of the Fenton branch even though the machine was in O'Fallon." " Mr. Able did not tell me about insurance costs and sales tax when we discussed the rental. He also did not tell me I had to clean the machine before returning it or be charged with a clean up fee. Fortunately, I did not sign a contract and his threat to charge me didn't apply.
5.05 Verified Buyer
They are the only supplier in town. The employees are very helpful and knowledgeable. They have what I need and the prices seem to be in line.
5.05 Verified Buyer
They just help us with our parts.That's all we get from them.
5.05 Verified Buyer
I think Kevin is a people person. That's it. He does a good. If I have any problems or questions he said I can always call him.
5.05 Verified Buyer
I purchase from them quit often. They are good.
5.05 Verified Buyer
They did a good job.
5.05 Verified Buyer
Every time I contact them they are really good with Promptness and Professionalism
5.05 Verified Buyer
I don't recall that part being purchased but everything with Luby is always good.
5.05 Verified Buyer
The staff was okay, everything was good.
5.05 Verified Buyer
They are pretty knowledgeable and they get the work done pretty quickly.
5.05 Kirby Broyles
The sales manager Jenny did a great job, and the mechanic did a great job. Luby also has a lot of locations.
5.05 Verified Buyer
They got the equipment in and delivered it quickly. Good experience.
5.05 John Jones
Luby is a Takeuchi dealer.
5.05 Verified Buyer
They are near by and very nice people to work with.
5.05 Verified Buyer
They always have what I need available.
5.05 Verified Buyer
Service guy is knowledgeable and workable.
5.05 Verified Buyer
Really good and excellent equipment.
5.05 Verified Buyer
Dan deserves a 10! He is really helpful.
5.05 Karrie Casey
Luby Equipment always gets me in and gets the service done when I need it done.
5.05 Verified Buyer
They've done a good job, thank you.
5.05 Verified Buyer
Good and good service.
5.05 Rick Nehrt
Availability of parts and quality of service.
5.05 Tim Trower
I recommend Luby Equipment all the time because they have great employees and prices.
5.05 Verified Buyer
They were great overall.
5.05 Verified Buyer
Everything is good. It's the only place I can go for my equipment.
5.05 Verified Buyer
service was great. pricing was decent.
5.05 Verified Buyer
Yeah I purchase parts from them all the time.
5.05 Verified Buyer
I'd recommend them to anybody. They do a great job.
5.05 Verified Buyer
Not at this time.
5.05 Derek Barr
Luby Equipment was convenient, the employees were helpful, and it worked really well for us.
5.05 Verified Buyer
They were great.
5.05 Dan
Everything was smooth when dealing with Luby.
5.05 Verified Buyer
They have good service and I can get the parts I need there.
5.05 Verified Buyer
Luby is always here in a timely fashion. They get the job done just like they say they will.
5.05 Verified Buyer
I always recommend Luby, the employees there are extremely helpful. When we need something, they answer right away.
5.05 Verified Buyer
They are very flexible. If I don't have an appoint they usually can squeeze me in. Plus they usually have the parts in stock so they can start right away.
5.05 Verified Buyer
Every thing was great. In fact, just bought a new machine from Luby.
5.05 Mark Carnell
They just seem to have everything we need and they're always nice.
5.05 Verified Buyer
Everything went well.
5.05 Verified Buyer
They came out right away and fixed the emissions issues I was having and they did good work.
5.05 Verified Buyer
They're knowledgeable and prompt.
5.05 Verified Buyer
The service was great.
5.05 Doug Fields
Luby equipment fixed my equipment right the first time.
5.05 Verified Buyer
They just do what they say they're going to do, which is more than most people nowadays.
5.05 Verified Buyer
They had the part. It's 100 miles away. We went there because they had the part.
5.05 Todd Friye
The employees are knowledgeable, friendly, and good to work with.
5.05 Ben Lindberg
Luby has a great knowledge base.
5.05 Verified Buyer
Josh, in parts, is always very helpful and friendly. He does a really good job.
5.05 Verified Buyer
Real good equipment.
5.05 Urban Wiskirchen
I have had a good experience with Luby Equipment, the employees are very knowledgeable and helpful.
5.05 Tom Huelsing
Our technician did a fantastic job and had the machine diagnosed and fixed within the day.
5.05 Verified Buyer
The Sales Department does a good job.
5.05 Verified Buyer
The parts guys do a good job finding Hard to find parts that I am looking for.
5.05 Michael Tessler
Luby did a good job installing the equipment.
5.05 James Williams
Luby Equipment has great professionalism and friendliness.
5.05 David Wojcicki
The employees at Luby Equipment went above and beyond to help us fix an issue.
5.05 Nate Simpson
Luby Equipment has good prices on concrete supplies.
5.05 Daniel Wood
Luby rents a great variety of equipment. I had a great rental experience with Luby.
5.05 Christi Griffin
The staff at Luby Equipment is very friendly and we don't have any problems when we order with them.
5.05 Verified Buyer
Just friendly, knowledgeable service.
5.05 James Maples
Luby Equipment's employees answered any questions I had. Luby has great customer service as well.
5.05 Verified Buyer
Luby is the only Secon Dealer around me.
5.05 Verified Buyer
Luby Equipment has a quick turnaround and good service.
5.05 Verified Buyer
Everything was good.
5.05 Verified Buyer
Everything was okay
5.05 Dennis Parker
Luby Equipment has good employees who are very helpful and follow up. Luby is a great place to buy supplies.
5.05 Verified Buyer
Luby is very knowledgeable and professional. They are also timely, efficient, and easy to work with.
5.05 Sam Smith
Luby Equipment is great, they have great pricing and the machines are in good condition.
5.05 Verified Buyer
Everything was okay
5.05 Verified Buyer
They respond quickly to all requests.
5.05 Verified Buyer
Luby has great convenience.
5.05 Verified Buyer
The pricing has been good.
5.05 Ethan Graham
The employees at Luby Equipment are knowledgeable and helpful.
5.05 Nathan Newton
Luby Equipment has good sales representatives.
5.05 Verified Buyer
They just gave me what I needed in a timely manner.
5.05 Verified Buyer
Everything was okay
5.05 Verified Buyer
Everything was okay
5.05 Verified Buyer
The invoices are timely And the equipment had no problems.
5.05 Verified Buyer
They just helped me out. They were more than easy to work with.
5.05 Verified Buyer
They have good service. I like all the guys that work there.
5.05 Verified Buyer
We have a good working relationship with Luby. They always get us the parts on time. The sales guys are all very knowledgeable and helpful.
5.05 Louis Hammer
Location
5.05 Russell Corrigan
I can make a phone call and get a piece of equipment from Luby whenever I need it.
5.05 Verified Buyer
The customer Service is great. I called and they knew what I needed and they gave me exactly was asking for.
5.05 Verified Buyer
They did a good job getting me the parts quickly.
5.05 Rodney Jones
Customer service at Luby was fantastic. They sell great equipment as well.
5.05 Verified Buyer
Luby has great customer service.
5.05 Phil Richardson
Everything went well during the buying process. Luby was great to work with and they followed up on my purchase.
5.05 Verified Buyer
They ordered the parts I needed.
5.05 Verified Buyer
Luby Equipment has good customer service.
5.05 Andrew Walton
I had an overall good experience at Luby.
5.05 Verified Buyer
Everything was okay
5.05 Verified Buyer
Luby sells good equipment, and they got my equipment back up and running.
5.05 Verified Buyer
Great customer service and i like tat could order my equipment on-line.
5.05 Andrew Dearwester
They're very upfront and honest.
5.05 Pamela
Randy White, the salesman at Luby is good to deal with.
5.05 Verified Buyer
The parts availability is good.
5.05 Verified Buyer
The mechanic was very knowledgeable and did good work.
5.05 Verified Buyer
They've always been good. They're excellent.
5.05 Jamon Gambino
Luby has given me the best service I have had for my needs.
5.05 George Gnade
Luby has great representatives, they are very responsive and friendly.
5.05 Verified Buyer
Everything was okay
5.05 Verified Buyer
Everything went okay
5.05 Verified Buyer
It all went okay
5.05 Marvin Estes
They did everything I asked of them well.
5.05 Erik Beard
Luby has great timeliness, good knowledge, and a great ability to get the work done.
5.05 Todd Willers
Luby has nice salespeople, good staff, everything was great.
5.05 Verified Buyer
I have always liked dealing with Luby Equipment throughout the years.
5.05 Verified Buyer
I've already recommended them to several people. They were real easy to work with.
5.05 Verified Buyer
They're very personable and easy to talk to. Kevin and Will both do a great job.
5.05 Verified Buyer
I haven't had any probs with Luby Equipment, and they got the service work done well.
5.05 Larry Snodgrass
They had the parts in stock and they do an excellent job in everything that they do. Very happy with their services.
5.05 Verified Buyer
They do good service work on our equipment and they are always professional and go the extra to make sure we have what we need.
5.05 Verified Buyer
I just called them up and told them what I wanted.
5.05 Verified Buyer
I have dealt with Luby on several occasions and they always give me good service.
5.05 Jim Galvin
Luby Equipment has great service.
5.05 Bruce Tritsch
Whenever I go in there they help me out.
5.05 Ralph Jones
Rick, Steve, and Bob from Luby Equipment are very knowledgeable.
5.05 Verified Buyer
The salesman was really nice and treated me well.
5.05 Verified Buyer
The parts guy Josh Maxeiner is great to work with. He always does a great job.
5.05 Verified Buyer
Whatever we need, they get it for us. They keep our equipment going.
5.05 Verified Buyer
They are very knowledgeable and helpful. They knew exactly what seals I needed and gave me instructions on how to install them.
5.05 Jared Barlow
I have had a good experience with Luby and the equipment
5.05 Verified Buyer
So far they've done what they said they were going to do.
5.05 Verified Buyer
The part got to me quickly, and my machine was back up and running.
5.05 Hubert Baldridge
They fixed my machine like they said they would and did it at a fair price. You can't beat that.
5.05 Paul Belken
Everything went well at Luby.
5.05 Verified Buyer
They had the parts I needed in stock.
5.05 Meghan
Already made referrals to friends and colleagues.
5.05 Verified Buyer
They fixed the cylinder.
5.05 Gilbert Moyers
They're friendly and they usually get done what we need quickly.
5.05 Verified Buyer
Rick goes out of his way to help us out. He does a great job.
5.05 Verified Buyer
They got the best price and they carry good equipment.
5.05 Verified Buyer
Good service and knowledge on their equipment.
5.05 Verified Buyer
The get me what I need very quickly, I never have to wait.
5.05 Verified Buyer
The are very knowledgeable. We can call anytime and they will answer our question.
5.05 Steven Wrubel
I had a backhoe I had issues with and Luby got the backhoe running, I am satisfied.
5.05 Hallie Williams
Luby equipment is dependable, and they're very knowledgeable.
5.05 Verified Buyer
They were courteous.
5.05 Verified Buyer
They were helpful.
5.05 Verified Buyer
Everything is good with us and them and I have no complaints.
5.05 Verified Buyer
They very personable and helpful.
5.05 Verified Buyer
The service Department does a pretty good job and they have the parts on hand.
5.05 Bruce Franklin
Have recommended them to others, have used their services for years, and have no complaints or issues with them.
5.05 Verified Buyer
They are responsive and available to answer any question I might have.
5.05 Verified Buyer
They are very Helpful in finding the parts I need.
5.05 Doug Barton
They had the equipment in stock and delivered to us quickly, and they're just easy to work with.
5.05 Verified Buyer
They are willing to work with me and the equipment, When available, is top notch.
5.05 Verified Buyer
We have a good working relationship, they usually have the parts in stock, and they are always professional.
5.05 Verified Buyer
They have parts stocked, are easy to work with, and they are dependable.
5.05 Verified Buyer
After making the purchase, it took no time to be ready and I picked it up. No issues whatsoever.
5.05 Verified Buyer
The guys use them all time and they have no complaints.
5.05 Verified Buyer
They do a great job, and I don't have any complaints.
5.05 Don Manns
Luby equipment has always taken care of me.
5.05 Jeff Ross
They always been have tried to help me the best they could, and if parts aren't in stock they order them and I get them quickly. It's always been a good experience.
5.05 John Govero
Have recommended them, they usually have the parts in stock and we work well together.
5.05 Verified Buyer
I am very happy with them and they do a good job.
5.05 Verified Buyer
I have a good relationship with Billy (Bill Oliver). He takes good care of me.
5.05 Laverne Sauder
The service is good.
5.05 Verified Buyer
Bill Oliver is very knowledgeable. He's a great counter man. He does a great job.
5.05 Verified Buyer
Client said he was in the middle of something and didn't have anymore time for questions but explained how everything was great.
5.05 Jeff Brawner
Luby equipment has great, knowledgeable employees. Brian in the service department is great.
5.05 Verified Buyer
Brian the service manager was great to deal with. Luby treated me well.
5.05 Zach Herring
Luby always has everything we need. When it comes to CASE equipment, Luby is the place to go.
5.05 Larry Kenison
I've never had any problems with Luby.
5.05 Verified Buyer
Luby has good service and the parts are there quickly. Luby also has great representatives.
5.05 Verified Buyer
I always recommend them. Great company.
5.05 Jason Huelsmann
They have always treated me well at Luby.
5.05 Gregory Meyer
The staff is great to work with and they don't take long either.
5.05 Verified Buyer
Hung up before I can ask for an explanation.
5.05 Verified Buyer
I would recommend anybody to Luby. They have good quality.
5.05 Verified Buyer
The service was professional and fast.
5.05 Aron Metternich
No issues.
5.05 Verified Buyer
I'm happy and very satisfied.
5.05 Verified Buyer
We bought two or three pieces from them. We like the salesman and they're just good people.
5.05 Paul Huffman
I have never had any trouble with Luby, they are very quick with their service.
5.05 Verified Buyer
Mike, the technician, always does good work on our machines.He is very skilled and knowledgeable.
5.05 Verified Buyer
They treat me well, very punctual.
5.05 Raymond Charlton
Everybody is always knowledgeable and helpful.
5.05 Verified Buyer
Compared to others in the area, they are one of the better places to go to.
5.05 Verified Buyer
It was ok
5.05 Verified Buyer
This last time they did a good job, re-packing a cylinder for a backhoe. It didn't leak.
5.05 Michael O'Rourke
I had a maintenance issue and they gave me some helpful hints.
5.05 Verified Buyer
I have no issues with Luby whatsoever.
5.05 Chaz Blythe
We like the equipment they sell and when service is needed, they fix it.
5.05 Fred Cunningham
I have no issues.
5.05 Verified Buyer
prices are right and service people are really helpful.
5.05 Todd
They did pretty good. I actually have them working on a new piece of equipment now.
5.05 William Burkholder
Oh Luby does a fantastic job.
5.05 Brad Currington
They have always been good to us and I have recommended them to others.
5.05 Verified Buyer
They repaired the equipment quickly.
5.05 Tom Geise
They are always here to fulfill my needs.
5.05 Verified Buyer
They were excellent to work with. They had the equipment we need on hand and we got it the same day.
5.05 Dean Martin
Gentleman was real friendly on the phone and knew what he was talking about, also received the parts very quickly.
5.05 AJ HARRELSON
They are helpful.
5.05 Jake Hunt
We have been doing business with them for a while. I always find what I am looking for in a timely manner.
5.05 Gene Guilfoyle
Anytime I need parts or a question answered they are ready to help.
5.05 Al Soots
Billy hes a super nice guy. He is very responsive and is very knowledgeable. He does a great job.
5.05 Charlie Runge
Been a buyer for years, they know their stuff and can help you right away.
5.05 Verified Buyer
Other than the service taking too long, they are thorough.
5.05 Dan Benhoff
We get all of our parts from Luby Equipment and they work well.
5.05 Chastity Allen
Willy, the technician, is very knowledgeable and will take time to explain the repairs that need to be done. Luby has a lot of good people working there.
5.05 Timmy Farrenburg
They are good people and I recommend them all the time.
5.05 Barb Lindner
They have good pricing on the rental equipment and it worked the way it should and I have no complaints.
5.05 Verified Buyer
It was all great
5.05 Verified Buyer
Everything went okay
5.05 Verified Buyer
The parts guys are very knowledgeable.
5.05 Nick Rodgers
Have never had a bad experience with them, they go beyond what we require and I have recommended them to others.
5.05 Brian Boeser
I ordered parts they came in and I put them on
5.05 Verified Buyer
Everything went perfect
5.05 Verified Buyer
Very good customer service and they are very knowledgeable.
5.05 Verified Buyer
Willy, The Technician, does a really good job. I would reccomend them just based on working with Willy.
5.05 Verified Buyer
They were helpful.
5.05 Jeremy Boegemann
They have phenomenal customer service. They are very responsive. Everything is always in stock.
5.05 Verified Buyer
Everything is always good with us. Have no complaints.
5.05 George Davis
They are very professional, they have great service and great pricing.
5.05 Verified Buyer
They have good equipment.
5.05 Ernie Costello
Have been using Luby for a while and have no complaints, always a good experience.
5.05 Mark Smith
They make sure I get the parts that I need, they are helpful and friendly.
5.05 Mike Holcomb
They're quick and they know what they are doing.
5.05 Tim Hill
No issues
5.05 Dave Carrico
Always a good experience with them, they have parts in stock and what they don't have they will order for you and get them to you quick.
5.05 Verified Buyer
They supply the parts needed
5.05 William Skinner
They are good, employees were very good with me
5.05 Wayne Hummel
Have recommended them to others and very satisfied with there services.
5.05 Dominick
everything in stock and even showed me a diagram of where the parts were. very helpful
5.05 Verified Buyer
They have the parts in stock, the guys there are great and have no complaints.
5.05 Verified Buyer
They have good customer service and the service guy are always very helpful in answering questions.
5.05 Mike Christofilakos
They do a good job and everything was done to our expectations.
5.05 Frank Dolbeare
Recommend to anyone - great job . He did not get a quote for service (accidentally marked)
5.05 Brad Muitgohin
Have no issues, they usually have the parts in stock and they are very helpful.
5.05 Verified Buyer
Easy to work with
5.05 Verified Buyer
honestly, everytime we went up there for our parts, luby has been really good
5.05 Verified Buyer
all 5's across the board. parts were great
5.05 Verified Buyer
I like their products, I like the Takeuchi brand. Rick, the guy I deal with there, was great.
5.05 Steve Lindauer
Very impressed with everyone I worked with. The salesman was very responsive. No issues with the machine. Impressed so far.
5.05 Justin Sparrow
You can always call and get great service. Close location.
5.05 Verified Buyer
Client had to leave because he was on another call but said everything was great with the rental.
5.05 Verified Buyer
The guy I dealt with was very accommodating. I can't remember his name. He was friendly and willing to help.
5.05 Verified Buyer
only CASE dealer within 100 miles
5.05 Verified Buyer
Have used them for years, have no issues or complaints.
5.05 Verified Buyer
Have no issues or complaints.
5.05 Jim Murphy
They usually have what we need in stock wither for pick up or shipment, easy to work with them and they have competitive prices.
5.05 Verified Buyer
They do a good job with servicing our equipment, no complaints.
5.05 Verified Buyer
they came on time, was professional and quick
5.05 Jeff Brown
everything was good with the parts
5.05 Verified Buyer
parts were available when needed, and when i picked them up they had it all ready for me
5.05 Verified Buyer
yeah, everything was good. responded quickly and everything
5.05 Chris Pays the bills Batliner
service was good. they were knowledgeable and they didn't take long
5.05 Verified Buyer
Have no problems with them, they usually have what we need in stock and they are very professional.
5.05 Verified Buyer
They come, they do their work, and they leave me alone. They do their work and they go, it's done correctly. They know what they are doing.
5.05 Verified Buyer
Well, they're very competent and do what they say they're going to do. I have no complaints.
5.05 Verified Buyer
we are just getting samples right now, nothing major. Bought a drill before and that was great too" couldn't answer the question about pricing because they are just getting samples right now
5.05 Verified Buyer
They get us the parts we need and they are easy to work with.
5.05 Verified Buyer
The parts guys are great and they are very helpful
5.05 Verified Buyer
They help us like any parts store.
5.05 Verified Buyer
Knowledgable got the parts, had them there when they said they would be there
5.05 Verified Buyer
Service, they're very polite, and have a good product.
5.05 Verified Buyer
They take care of equipment
5.05 Verified Buyer
Very timely, very helpful, very professional, and friendly.
5.05 Verified Buyer
I like the friendly and helpful staff.
5.05 Verified Buyer
They've maintained the equipment for the last 4 to 5 years.
5.05 Verified Buyer
They know what they're doing. When you have a problem they're here in a minute to take care of it.
5.05 Verified Buyer
Rick and Steve are excellent. They've been very helpful to me and my business.
5.05 Verified Buyer
They've been very responsive. Their parts department is very well versed. Everything there is, as far as I can tell, exceptional.
5.05 Verified Buyer
Luke is a good guy. He's very sharp. He's been good to me. He's a good kid, I like him.
5.05 Verified Buyer
we do a good deal with Luby
5.05 Verified Buyer
everything was perfect. we love luby
5.05 Verified Buyer
real good people over there
5.05 Verified Buyer
No problems
5.05 Verified Buyer
I had a problem with wiring. It was labor intensive. Nobody else could find it. They did.
5.05 Verified Buyer
Get here quickly, always been able to fix it, no need to repeat services
5.05 Verified Buyer
they were so helpful, accommodating, knowledgeable. Couldn't be more happy with their service.
5.05 Verified Buyer
parts worked out great
5.05 Verified Buyer
they provide great service
5.05 Verified Buyer
They're easy to work with, they can track down parts for us. It's a good working relationship.
5.05 Verified Buyer
Customer service.
5.05 Verified Buyer
Good location
5.05 Verified Buyer
Have used them for years have no issues or complaints.
5.05 Verified Buyer
The person I dealt with was very nice. He was very accommodating.
5.05 Verified Buyer
They got the parts out here in a very timely manner.
5.05 Verified Buyer
service was great and arrival time was awesome."l
5.05 Verified Buyer
they always have what I need and the pricing is pretty fair
5.05 Verified Buyer
knowledgeable, Backed up, and a little slow. Pretty good to work with.
5.05 Verified Buyer
Professionalism and knowledge of parts department
5.05 Verified Buyer
Like the people there. Billy is great.
5.05 Verified Buyer
they usually have everything I need when i go in there
5.05 Verified Buyer
People are good, good to work with. Dealing with the same people makes it better.
5.05 Verified Buyer
have parts they need in stock
5.05 Verified Buyer
Bryan Burwinkle and Rob Kuhn are both very helpful and knowledgeable.
5.05 Verified Buyer
they are good company to work with. I'll always go back
5.05 Verified Buyer
we do alright with them. We even quit bobcat for Luby
5.05 Verified Buyer
Happy with the experience, have no issues and the equipment works great.
5.05 Verified Buyer
the equipment worked like new.
5.05 Verified Buyer
always have my parts ready
5.05 Verified Buyer
they had it ready when i came to pick it up. We didn't have any issues with the piece of equipment
5.05 Verified Buyer
Was a good experience, that answered all my questions and the equipment works great. No complaints.
5.05 Verified Buyer
I didn't have not one issue
5.05 Verified Buyer
everything went well. They responded right away
5.05 Verified Buyer
the equipment worked great and I got it in no time
5.05 Verified Buyer
no everything was just fine
5.05 Verified Buyer
Rob at the Quincy branch does a really good job
5.05 Verified Buyer
mike adams went above and beyond for me. great great work
5.05 Verified Buyer
10 all across the board. They had good service and the equipment worked like new
5.05 Verified Buyer
very reasonable with price. You were cheaper than another dealer we took a look at
5.05 Verified Buyer
they came right on time and didn't take long
5.05 Verified Buyer
Honest, respectful, Knowledgeable, trustworthy. Above and beyond.
5.05 Verified Buyer
No complaints, fast, friendly, no problems
5.05 Verified Buyer
very affordable price
5.05 Verified Buyer
Friendly
5.05 Verified Buyer
everything with the equipment worked well
5.05 Verified Buyer
Happy with the machine, got trade we wanted, salesman knowledgeable
5.05 Verified Buyer
Got the problem solved - took a long time but it was not their fault
5.05 Verified Buyer
Take great care of us
5.05 Verified Buyer
this other company was charging us wayyyy too much so when i took it to luby they charged us a very affordable price and they have great service. I always take my equipment there now
5.05 Verified Buyer
I already have. Randy White, the sales guy, is very in tune with the operation, he was very helpful, went above and beyond. He made it a good experience.
5.05 Verified Buyer
They took the generator, had it serviced, and brought it back. We didn't have to do anything, we only had to take it out.
5.05 Verified Buyer
They went above and beyond to find a part for my attachment.
5.05 Verified Buyer
Everything went well and they did a good job getting us the forks for the loader.
5.05 Verified Buyer
They help us with our skid steer. They are very knowledgeable on what we need to have done.
5.05 Verified Buyer
They are all very friendly and accommodating.
5.05 Verified Buyer
Bill did a great job of communicating with us on ordering the parts. He is very help and knowledgeable. He even worked it out where we got the track much earlier than expected.
5.05 Verified Buyer
They ordered me a windshield and everything went smoothly.
5.05 Verified Buyer
oh yeah Luby is great
5.05 Verified Buyer
They knew exactly what I needed and even recommended other parts which I did not know I needed. They were very helpful.
5.05 Verified Buyer
The people a Luby and helpful and knowledgeable.
5.05 Verified Buyer
oh everything is great, our equipment works thanks to you guys and because of that I will always be calling you guys. Thanks so much
5.05 Verified Buyer
This is the first time using Luby for parts and everything went smoothly.
5.05 Verified Buyer
They are a smaller operation and personable and friendly.
5.05 Verified Buyer
equipment was great, service was awesome. I have no complaints
5.05 Verified Buyer
They alway on time and get the work done quickly.
4.55 Verified Buyer
They are always friendly and helpful.
4.55 Verified Buyer
They're the only show in town.
4.55 Verified Buyer
They're usually knowledgeable and they're helpful.
4.55 Verified Buyer
The sales guy handles pretty much what I need.
4.55 Verified Buyer
They have great employees.
4.55 Hank
Every time i need something Luby meets my needs.
4.55 Verified Buyer
They do an overall good job. The state has a contract with them on our roller and it has gone well.
4.55 Dennis Shultheiss
A Great creditable company.
4.55 Verified Buyer
They have good employees.
4.55 Steve Schmidt
They had the parts in stock and I have recommended them to others.
4.55 Tyler Lufkin
They do really good work on our equipment and they are easy to work with.
4.55 Verified Buyer
Basically, they follow up and are easy to talk to.
4.55 Verified Buyer
The salesman we deal with pretty much takes care of us.
4.55 Verified Buyer
Everything really is pretty good on our end with them.
4.55 Verified Buyer
They are always very helpful and and have the parts I need in stock.
4.55 Mark Scranton
I like the location of Luby Equipment.
4.55 Verified Buyer
Every time I call they are there to answer my questions and get me the parts I need.
4.55 Verified Buyer
They are close by.
4.55 Verified Buyer
Every time we've called they try to get on it as quickly as they could.
4.55 Verified Buyer
They have the parts I need for my older piece of equipment I use to take care of my property.
4.55 Verified Buyer
They have nice customer service. The people at the counter are always friendly.
4.55 Verified Buyer
They had the equipment I needed.
4.55 John Heckman
Luby Equipment has a quick response to any issues, they are easy to get a hold of and personable.
4.55 Raymond Bourbon
Luby Equipment has a good location and is a CASE Dealer. The counter employees are excellent.
4.55 Jason Kolks
Luby Equipment has a convenient location.
4.55 Verified Buyer
They are able to update the emissions issues with our machines that we cannot do in-house.
4.55 Verified Buyer
They are good at being identify our needs and ordering the parts for us.
4.55 Verified Buyer
I have a really good relationship with my salesman, Larry Simms. He has a background as a contractor. He's very knowledgeable. He's really honest.
4.55 Verified Buyer
Everything was okay
4.55 Rick Durst
We have done business with Luby Equipment for a long time.
4.55 Verified Buyer
I like the CASE Machines Luby offers.
4.55 Brandon Finley
The parts and service at Luby were excellent.
4.55 Verified Buyer
They very knowledgeable and very helpful.
4.55 Verified Buyer
Everything was okay
4.55 Verified Buyer
Everything is okay
4.55 Verified Buyer
If we need a part, we'll call them up. If they have it, they'll send it out, if they don't, they'll get it for us.
4.55 Verified Buyer
Good service.
4.55 Verified Buyer
They said they had the size I needed. That's why I went with them.
4.55 Jeremy Eade
Luby Equipment has good customer service.
4.55 Verified Buyer
Luby Equipment has good parts availability and knowledge.
4.55 Verified Buyer
Nobody is the best
4.55 Jerry Hutchison
They took the time to break down a wheel bearing kit piece by piece and saved me roughly $200. I live in Missouri and they made it worth the trip.
4.55 Denny Riddle
They usually have the parts already in stock, if they don't then they order them for me and they get to me in 1-2 days. Have recommended them to others.
4.55 Omer Osman
Very helpful staff.
4.55 Verified Buyer
Everything was satisfactory.
4.55 Verified Buyer
They do great job.
4.55 Aaron Kauffman
My salesman, Rob has always been good and I have never had any trouble with Luby.
4.55 Marlon Oberholtzer
Everything has always been good with us, they usually have what we need already in stock, and if not they order it and get to us quickly and they are easy to work with.
4.55 Verified Buyer
Everything was fine I've been a customer of Luby for 25 years
4.55 Matt Weiman
They did a good job with everything.
4.55 Verified Buyer
They do the work well and complete it on time but the billing is off and pricing is a bit high.
4.55 Lee Adkins
Jerry is excellent and very pleasant to work with.
4.55 Verified Buyer
it was pretty good
4.55 Verified Buyer
Service was a little more expensive than I thought it would be, other than that they are fine.
4.55 Verified Buyer
The customer service and the employees are good.
4.55 Verified Buyer
I always have had good luck with the salesman Kevin. He is very responsive. Also with service guy Willie. He does good work.
4.55 Maurice Stambaugh
They have the parts in stock and they are professional and have no issues with them.
4.55 Verified Buyer
I call to get parts and they send them to me. You have to go to them if you want Case parts. They have a lock on it." "I used to be able to get parts through my local dealer but somebody, probably Case, made it so you couldn't do that anymore.
4.55 Steven Kiewert
Always a good experience, whether it be customer service, parts or the service guys. No issues
4.55 Verified Buyer
It was easy.
4.55 Verified Buyer
Everything worked out good and have no complaints.
4.55 Verified Buyer
Good service. Good people. They helped us out.
4.55 Verified Buyer
they do a good job overall
4.55 Verified Buyer
location
4.55 Verified Buyer
they never have the parts we need but they are quick on ordering
4.55 Verified Buyer
Satisfied, no problems
4.55 Verified Buyer
Always recommend Luby
4.55 Verified Buyer
They had the equipment I needed available.
4.55 Verified Buyer
Haven't had any issues with them.
4.55 Verified Buyer
They were very friendly and enjoyable to work with.
4.55 Verified Buyer
everything was really great but the price was really expensive
4.55 Verified Buyer
They get us the parts quickly.
4.55 Verified Buyer
everything was pretty adequate.
4.05 Verified Buyer
It was a Hitachi skid steer and, surprisingly, they had the parts in stock.
4.05 Joe Leitschuh
They fully explained the repairs that were needed and did good work.
4.05 Verified Buyer
The service they provide is pretty good, no complaints there.
4.05 Verified Buyer
They are close. They are Responsive.
4.05 Verified Buyer
They are the only Takeuchi dealer near me. They do a pretty good job with the parts.
4.05 Todd
Every time I need something they come through.
4.05 Verified Buyer
These guys are fantastic.
4.05 Verified Buyer
The parts and service employees at Luby have great knowledge.
4.05 Verified Buyer
Other than availability, everything is great.
4.05 Wayne Williams
Overall they are a good company.
4.05 Verified Buyer
They take care of you in a hurry.
4.05 Verified Buyer
Everything they said came true.
4.05 Verified Buyer
I like dealing with Randy White . He is good to work with and does a good job.
4.05 Verified Buyer
They have the Takeuchi parts I need.
4.05 Verified Buyer
Randy is very knowledgeable about the equipment and the dealership offers good brands.
4.05 Verified Buyer
They know how to fix the Case equipment we own.
4.05 Verified Buyer
I just called them and told them what I needed and they got it to me.
4.05 Verified Buyer
Never had any problems with them.
4.05 Verified Buyer
My ratings are for Willie. He's a solid 5 and a 10. Willie is top notch.
4.05 Jesse Hall
The customer service was good. They're good people to work with. They're eager to meet your needs.
4.05 Verified Buyer
I really don't have a choice, they're the only Case dealer near me.
4.05 Todd Westermeryer
Luby had the parts I needed, and the employees were knowledgeable.
4.05 Sherry Clayton
They do good work on the equipment and we have no complaints or issues.
4.05 Verified Buyer
They just helped me out. They come through.
4.05 Verified Buyer
Luby Equipment employees are very knowledgeable.
4.05 Verified Buyer
Overall good-helped them out of a pickle. However, the wrong part was ordered so brought up service time by a little bit
4.05 Tom Elsen
Luby Equipment has good service.
4.05 Verified Buyer
I am neutral because I only have a piece of equipment from Luby. Pricing was a bit high as well.
4.05 Verified Buyer
Issues with downpayment checks cleared differently than what we made the check out for. Not happy about the attitude we are receiving from the employee. We were not happy with the tone of email we received. It is not the sales rep's fault, Randy White has given us great service. Lawrence Caliman is not giving us great feedback. We are going to be calling them this afternoon.
4.05 Jack Britt
Don't have a lot to compare them to, but satisfied with service. They are personal with their communications.
4.05 Verified Buyer
My experience was good. However, the machine was not greased even though I asked for full service on the machine before leaving.
4.05 Larry Geiser
Luby has been helpful for the most part.
4.05 Verified Buyer
Performance seemed turned down.
4.05 Verified Buyer
Luby had the parts I needed.
4.05 Verified Buyer
Luby is a bit far from where I am.
4.05 Wendy Doane
They were very personable. They treated me with respect.
4.05 Verified Buyer
The employees are knowledgeable, and there was quick service.
4.05 Verified Buyer
Luby usually has what we need in stock. The employees are very helpful.
4.05 Mike Tennant
The service was under the price quoted, and I got my equipment quicker than expected.
4.05 Brent Millhone
Luby's employees were knowledgeable and they had parts in stock
4.05 Verified Buyer
Personal opinion
4.05 Verified Buyer
Because friends and colleagues do not live close to Luby Equipment
4.05 Verified Buyer
They are the closest CASE dealer. they are helpful in finding parts we need.
4.05 Verified Buyer
All they did was service the skid steer. The work was fine but overpriced.
4.05 Verified Buyer
I mean we never had any issues.
4.05 Verified Buyer
There were some problems with the lights when I brought my machine home. The lights worked when they were at Luby's shop, but when I got home they didn't work. Must have been a loose wire. Other than that, they serviced the machine well.
4.05 Verified Buyer
Luby was easy to work with and quick to respond to emails and phone calls.
4.05 Ross Haybeam
We have good luck.
4.05 Bil Reno
They try to work with you on a price. If they can cut it, they will.
4.05 Verified Buyer
Lack of machines when I need to rent and parts.
4.05 Verified Buyer
They are very friendly and they did a good job on repairs.
4.05 Verified Buyer
Easy to order from them, they had the parts in stock, and we have no complaints or issues with them.
4.05 Kyle Holmes
They are professional with us and the communications between us are very good.
4.05 Verified Buyer
They were helpful and professional.
4.05 Verified Buyer
They're here when we need them and they do good service work on the equipment.
4.05 Justin Mendoza
i mean overall everything was great with the equipment
4.05 Mason Eck
Have used them for years, they do a good job and complete the work in the time frame that was given.
4.05 Verified Buyer
They were very knowledgeable. I was very happy because of the responsiveness.
4.05 Verified Buyer
They're just dependable, reliable, and knowledgeable.
4.05 Verified Buyer
They're local and they're there when I need them.
4.05 Verified Buyer
Location and higher price
4.05 Verified Buyer
Don't mess up a whole lot but they are slow some time
4.05 Verified Buyer
the machine works great
4.05 Verified Buyer
always works out well
4.05 Verified Buyer
Communication from the service manager was not as good as it was talking to the mechanic
4.05 Verified Buyer
They were easy to get a hold of, and called back when they said they would.
4.05 Verified Buyer
everybody can always strive to be better
4.05 Verified Buyer
Was my first time there and everything went pretty well
4.05 Verified Buyer
They handled everything over the phone and got back to me when they were supposed to.
3.55 Verified Buyer
Josh does a pretty good job but I get better service at Road Builders than I do at Luby.
3.55 Verified Buyer
Going to Luby Equipment is convenient.
3.55 Verified Buyer
They tried to do what they could.
3.55 Aaron Bergman
it's okay, nothing special.
3.55 Verified Buyer
They do a good job fixing our equipment.
3.55 Verified Buyer
Luby was the only vendor who was able to get the parts I needed.
3.55 Verified Buyer
No specific reason overall everything was fine
3.55 Tyler Jaegers
Luby has great convenience and price.
3.55 Hughey Innman
They were excellent. I had no problems.
3.55 Verified Buyer
I just order parts from them. That's all.
3.55 Jonathon Sinn
The service was good.
3.55 Verified Buyer
There was an instance where I was not able to get a hold of maintenance workers.
3.55 Verified Buyer
The equipment came with a few problems and was not as cleaned up as it could have been when it came.
3.55 Jim Rossel
Case takes forever.
3.55 Verified Buyer
It's the only case dealer in the area and I thought they did well.
3.55 Verified Buyer
I got no problems with them.
3.55 Verified Buyer
got the tracks on the loader and it was just fine
3.55 Verified Buyer
Don't have a lot of friends who work in construction - don't have the opportunity to recommend Luby to people.
3.55 Verified Buyer
Have not had much experience with them.
3.55 Verified Buyer
the parts haven't came in yet but everything went okay
3.55 Verified Buyer
it was a lengthy process. The team took forever and then cancelled due to somebody catching cover. We ended up having to fix it ourselves
3.55 Verified Buyer
The knowledge of the employees and the availability of parts we need.
3.55 Verified Buyer
The parts are expensive. The after market parts are significantly cheaper.
3.05 Verified Buyer
The services dropped off significantly over the the last few months and we realize that it is not all Luby's fault. Now we have the new employees who are not very knowledgeable and slowing things down even more.
3.05 Verified Buyer
The staff is really nice.
3.05 Verified Buyer
It's been a while so I can't say.
3.05 Verified Buyer
It is hard to get parts. They don't have the parts I need on hand.
3.05 Verified Buyer
They're a listed dealer for Terex parts but when you call the Cape Girardeau store, they'll try to shuffle you off elsewhere. They're not so great.
2.55 Verified Buyer
We rented the machine, took it to a job, and we had trouble with the machine. The air conditioning didn't work. We called but they never sent a tech out to fix it. They didn't even call that day and I had to pay my worker, who I had waiting for someone to show up, 2 hours of overtime." "Also, they ended up hitting my credit card for a 2 month rental charge. I only wanted to rent it for a month and ended up returning it early because of the problems. They eventually credited me but I had to pay my credit card something like $7,000 because of the billing cycle. I just don't understand that.
2.55 Verified Buyer
They couldn't refund my money back to my MasterCard. It took 10 days for them to mail me a check.
2.55 Verified Buyer
We've had a backhoe up there to be repaired 3 times. It's up there now. Every time they send it back it lasts for a day or two, goes down and it has to be sent back.
2.55 Verified Buyer
Probably my biggest thing is the competence of the technicians. I had to explain most of the stuff I needed done to them.
2.55 Verified Buyer
The compressor was not ready when the employees said it was ready, and it was put together incorrectly. Some employees knew what they were doing, some did not. Quincy is a great branch, but Fenton is not.
2.55 Verified Buyer
I went there to buy a bucket and there was no one there to sell it to me. There was no salesman available. We figured it out. It was an ordeal.
2.55 Verified Buyer
This same machine was good for 8 years with this old company I worked for so I gave it another shot.
2.55 Verified Buyer
I think I had a bad experience with a new guy at the Cape Girardeau location. I'm still waiting for a call about parts I paid for but didn't receive.
2.55 Verified Buyer
Luby does not carry enough parts
2.55 Verified Buyer
Seemed "half-assed." The parts came too slow, came in twice the time they said they would.
2.55 Verified Buyer
I had them service my Case 721 loader. They told me it was fixed. I sent a truck over 100 miles to pick it up. Got it back and it doesn't work. Nobody tested it before they sent it back. They sent a tech out to try to fix it but he couldn't. Now I have to bring it back to Luby. I'm on a job, I can't get it back there until mid October. I'm not mad at anyone, just aggravated it wasn't tested. They are aware of the problem, I'm not trying to stir anything up.
2.55 Verified Buyer
I paid for a bucket when I bought the skid steer. They had trouble finding a bucket. I told the salesman that I could find a bucket elsewhere and to just pay me back for the bucket. Finally after two month I received the check.
2.55 Verified Buyer
He had emailed to pick up his parts that were marketed as universal, but they did not fit his machine.
2.55 Verified Buyer
There was an episode a few years ago with a repair that I was not very happy about.
2.55 Verified Buyer
Limited on options. Only people that have Takeuchi.
2.05 Verified Buyer
Poor customer service
2.05 Verified Buyer
The Caseyville Illinois has given us a lot of issues. We live very close to the Caseyville location, but we go to the O'fallon branch because it is much better.
2.05 Verified Buyer
I like all the guys there, they have good workmanship.
2.05 Verified Buyer
I'm not likely to purchase again. Bad experience. We haven't had the chance to take the parts back up there just yet.
2.05 Verified Buyer
I rented a tool for 1 week, for 40 hours. I paid the full rate. I was only able to use it for 14 hours before a part broke on it. I have not heard back from Luby, and I do not think it was my fault that the part broke. I feel that I should get a refund for the time I did not use the product.
2.05 Verified Buyer
The current people taking care of parts are not as knowledgeable as what I am used to." "More training of personnel at Luby. They are young guys who could use the training.
2.05 Verified Buyer
The contact stated that he had a hard time getting the parts that he needed. The contact informed that his order was canceled without his knowledge and he had to call 4x before someone was able to help him. It took him 6 weeks to get the 1 part that he needed.
1.55 Verified Buyer
They are trying to invoice me for something they never fixed. I found out recently they're trying to do the same thing to someone I recommended to Luby." "I like the salesman but the customer service is not good. The service department is not good.
1.55 Verified Buyer
I would rather not discuss it.
1.55 Verified Buyer
I called and ordered and ordered the part and wait for a callback. After 3-4 weeks went by. Had to call again to get it taken care of.
1.05 Verified Buyer
They couldn't find out what the issues was and they found out by accident, and it took them 10 months to repair it and tried to charge me for things that wasn't even issues with them. But they were polite and they didn't call to keep me updated in the repairs.
1.05 Verified Buyer
I tried to get some parts and it took too long, so I went somewhere else. Also, the employees didn't seem to care about my business.
1.05 Verified Buyer
I purchased a part, and it was the wrong part. My wife went back to return it, and they said the computer would not return the money to the credit card. The next day, they said the same thing. They would not pay me back for a return, I will not do business with Luby again. It was unopened.
0.55 Verified Buyer
I've been waiting on a $1,900 part for 3 weeks. We ordered the part 3 months ago. We've paid for it already. It was part of a larger order that turned out to be incomplete." "I can't get anyone to return my calls. I even called today and there's been no return call. " "Sometimes you call them and no one will pick up the phone.
0.55 Verified Buyer
When I call i get the feeling they don't have time or don't want to help you. When i call with a repair question I get the "I don't know" answer. But when I figure it out and go to the store the parts guys seem to know exactly what I was looking for. It just doesn't seem they are willing to help you over the phone.
0.05 Verified Buyer
They don't know a lot about the equipment, and bad parts availability. They have a lot of problems. I'd prefer doing business somewhere else.
0.05 Verified Buyer
The machine was not ready when we picked it up. Constant lies about the machine. Parts were ordered wrong and came in past the time the employees said they would be in.
0.05 Verified Buyer
professional customer service and personal.
0.05 Verified Buyer
In Caseyville the technician are horrible and they say they are working on equipment but are not. We drive 30 miles to the O'Fallen or Quincy locations to avoid going there and we will not be going back.
0.05 Verified Buyer
What's going to happen is same thing that happened to me and then my friend's going to ask me why I recommended them.
0.05 Verified Buyer
very helpful and nice people
0.05 Verified Buyer
they done just fine and got it in, in just a few days. and they're very professional

About Luby Equipment

Luby Equipment has been selling high quality construction equipment in Missouri and Illinois for 50 years. They provide new, used, and rental excavators, wheel loaders, dozers, CTLs, SSLs, utility loaders, attachments, and more from top brands like CASE, Takeuchi, Toro, Fecon, and more.

Plus, Luby helps you get the most out of your machines with heavy equipment service throughout Missouri and Illinois, highly trained technicians, and a wide selection of equipment parts and accessories. When you need to add equipment to your fleet quickly, rent from their selection of well maintained machines.

Read Luby Equipment's customer reviews to see what people say about them in our phone surveys.

Luby Equipment Locations

Fenton, MO
2300 Cassens Dr
Fenton, MO 63026
636-343-9970
Map & Hours

Cape Girardeau, MO
199 Airport Rd
Cape Girardeau, MO 63702
573-334-9937
Map & Hours

O'Fallon, MO
2999 Mexico Rd
O`Fallon, MO 63366
636-332-9970
Map & Hours

Caseyville, IL
8853 Petroff Dr.
Caseyville, IL 62232
618-397-9971
Map & Hours

Quincy, IL
2625 North 24th St.
Quincy, IL 62305
217-222-5454
Map & Hours

Springfield, IL
4375 Camp Butler Rd.
Springfield, IL 62707
217-744-2233
Map & Hours