Verified Reviews for Rethink

We conducted phone surveys with actual customers

Winsby receives invoices from Rethink each month, then calls their customers to ask them to rate Rethink, based on their experience. Rethink's star rating is the total of all ratings and verified reviews from real customers.

877-988-8871    

Rethink

3.8 867 surveys

Verified Buyers

Sort by:  
5.05 Sydnie Regier
Rethink's system is user-friendly and nicely designed.
5.05 Verified Buyer
5.05 Melissa Mason
Rethink's platform is comprehensive, and there are no issues with logging into the app. The training resources for
RBTs are helpful.
5.05 Verified Buyer
It's a good program.
5.05 Verified Buyer
It's very user-friendly, and they have great support.
5.05 Verified Buyer
5.05 Abeer Shaban
I like everything. It's very organized. It won't allow me to make mistakes.
5.05 Chelly Baron
I was pleased with the service.
5.05 Keila Camacho
Rethink's system is user-friendly, easy to learn, and accessible.
5.05 Lena Colon
Rethink has responsive and knowledgeable employees.
5.05 Verified Buyer
Rethink is easy to use, and it is easy to schedule appointments, take notes, and is easy to transfer from computer to tablet.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Michelle Tysinger
I find it to be one of the easier systems.
5.05 Michelle Tysinger
I find that for the administrative side and reports side, it is one of the easiest programs I've ever used.
5.05 Verified Buyer
The software includes everything we need. My favorite parts is the customer service and support. They always answer the phone and are helpful.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Verified Buyer
It's very easy to use. It's straightforward.
5.05 Verified Buyer
It's user-friendly.
5.05 Shanquail Archibald
I'm enjoying using Rethink.
5.05 Verified Buyer
I've used it before when I was an RBT. It is user-friendly and has a wide program library.
5.05 Shane Knoll
I've recommended it. I think it's great.
5.05 Verified Buyer
It's easy to edit the programs, and we've been able to easily integrate them into our billing.
5.05 Verified Buyer
It's easy to use, and I like how it saves my data automatically.
5.05 Abdi Abdinoor
It is just a great software for managing the whole practice.
5.05 Marine Balyan
I really like it. It's easy to use. Also, whenever I call, there is someone there to help me. I appreciate that.
5.05 Verified Buyer
5.05 Verified Buyer
5.05 Jessica Gay
It incorporates everything. It has its own support system. It's a good platform for all things ABA.
5.05 Verified Buyer
I like the pricing, and the system is easy to use.
5.05 SAJEDA NEMER
I like the convenience, and there have been no issues so far.
5.05 Verified Buyer
We've used a number of systems, and this has been the best so far. It's easy to use.
5.05 Breanna Gleesing
Everybody there has been helpful and super responsive in helping with our setup.
5.05 Michelle Plymel
I like the ease of access and usability. It's user-friendly.
5.05 Charmicielle Goodine
Everyone has been wonderful to work with. We enjoy our easy the system to use and the how it allows us to customize clients charts.
5.05 Verified Buyer
Everything is great. I have no complaints.
5.05 Yijun Chen
I like the low cost and the fact that we are able to pass it to another RBT.
5.05 Verified Buyer
5.05 Victor Magin
I'm overall satisfied. I got really good answers from the support team when I reached out.
5.05 Sanjay Solanki
We're still new to the system but so far everything has been great.
5.05 Verified Buyer
We only utilize Rethink for RBT Training and it works well for us.
5.05 Jacilyn Indellicati
It's really easy to navigate and follow. It has a lot of information and resources within the system itself.
5.05 Quiana Blake
I enjoy the user interface capabilities.
5.05 Sarah Chenault
Rethink meets all of our needs very well.
5.05 Verified Buyer
I think the system is comprehensive.
5.05 Diana Dacosta
It's very easy to navigate.
5.05 Tyler Roach
It's user-friendly once you get used to the system. It has a lot of different functions that make our lives easier.
5.05 Michelle Tysinger
It seems like the best system we've used compared to all the others. It's easy to use, and the staff adapted quickly. I mostly handle reporting and scheduling, and from an administrative standpoint, it's been great. Katherine Gleason did a great job training usshe was easily accessible and answered all my questions.
5.05 Vickie Jones
The staff helped walk me through and get set up. The system is easy to use, comprehensive, and gets the job done with ABA services. I like that the evaluation is embedded, and I can complete it through Rethink. They simplify the process of developing a treatment plan for a child.
5.05 Rossy Perez
Everything has been organized, and the staff are quick to respond. Danielle, Michelle, and Kelsey have been especially helpful and prompt in getting back to us. They provided all the resources we needed and helped us get the platform set up.
5.05 Jennifer Addis
I like their customer service and the ease of the software. Jeremiah Castaneda, the salesman, made it easy to sign up as a new company and helped negotiate everything.
5.05 Rivkee Flam
The system is easy to navigate. My main contact helps me with everything I need.
5.05 Kristy Katsoris
I love the platform. Ive used a lot of other systems, and I like Rethink the best because its more user-friendly. I appreciate the built-in training resources and the process for entering new programs.
5.05 Michelle Tysinger
I like how easy it is to use, and my staff find it easy as well. Our implementation specialist for boarding and training, Catherine Gleason, is great and super helpful. The staff have been approachable and quick to answer any questions weve had.
5.05 Krizia Faraj
I would totally recommend them. I have easy access to the system, and Rachel is helpful and very on top of things.
5.05 Rhonda Greenhaw
Its really easy to use, and I like the reporting functionality.
5.05 Shane Knoll
I love it. The interface is pretty easy to use. The staff have been great.
5.05 Lacey Linaja
Rethink is a lot better than CentralReach for scheduling, adding authorizations, and not having any data duplication issues.
5.05 Ebony Powell
The facilitator was really open to questions, made sure we understood, and had flexibility with our schedule. The staff has all been helpful and incredible.
5.05 Janeissy Fernandez
I really like Rethink and the program library. Everyone has been amazingRachel Keizure, ChelseaLarson, Brandy Pitcher, an Carry Gray have all been excellent and very kind. I have nothing but good things to say. As a behavior analyst, I always recommend Rethink because it is easier, more straightforward, and simple.
5.05 Verified Buyer
The schedule is very convenient. My BCBA swears by it. It's doing a great job with data collection. We were using Central Reach before, and she suggested we switch to Rethink. She loves it.
5.05 Verified Buyer
We are really happy with it. It's very easy to use. It has everything we need, and it's very professional.
5.05 Lauren McLoughlin
I like having the schedule, program, and billing all on one platform.
5.05 Carla Tellez
It's easy to get the data in, easy to get the reports, and easy for anyone to learn.
5.05 Chetan Dalsaniya
I've been really happy with Rethink overall, I really enjoy using the system.
5.05 Verified Buyer
I felt like the training was really intensive and I thought everyone was really nice, supportive and understanding through the set up process.
5.05 Joshua Kern
Once it's up and running, its very solid and easy to use. Especially for non-technical people on the BCBA side.
5.05 Ronnie DePompeis
We had such a great training experience with Rethink. Scott and Kate were our trainers and they were both just fantastic at what they did. Scott especially, you could tell he really loves what he's doing. He's got answers for your questions before you can even think to ask them.
5.05 Latesha Coulter
It's been very helpful in streamlining the process of capturing session notes, data, and doing billing and payroll reports.
5.05 Danielle Archer
I think that it really speaks to the ABA community and its a really good tool for assisting behavior analysts. From what I can tell amongst other BCBAs from other companies, Rethink is one of the more preferred systems out there.
5.05 Yijun Chen
It's a pretty comprehensive system and the data entry is really good, as well.
5.05 Liz Welch
It's cost effective, it's easy and it's adaptable. I think there is maybe less variety sometimes, compared to some other systems. But, for what you can get for the cost, Rethink is well worth it.
5.05 Tisha Nebril
5.05 Lara Rimassa
Rethink is great, it's very easy to use and pretty intuitive which a big thing for us. I always tell everyone that it's such a simple platform with a great ABA model.
5.05 Sagar Tellez
This is really a great system to use to get online and away from using pencil and paper for everything. I think it has a lot of great customization options, which is really helpful because different clients have different needs.
5.05 Christine Pierre
My questions are answered within a reasonable timeframe. I like that it has so many features for my technicians.
5.05 Oneida Berrios
I think Rethink is very easy to use and I was especially satisfied with the support. The ladies I worked with were all willing to help at any time.
5.05 Nick Claymore
I would definitely refer others to Rethink from what I've experienced so far. It's been a really easy process. The only reason I haven't done more with what's offered is because I work full time at my other job and haven't had a lot of time to give to my private practice. Once I do, I will definitely start using a lot more of Rethink and the data collection aspects. It's all felt very streamlined and everyone has been really personable so far.
5.05 Verified Buyer
So far, any parts of Rethink I've used haven't been difficult to navigate. I feel the team has been very supportive since onboarding. I've actually used Rethink before, with a different company, and that's the reason that I chose it when I branched out on my own. I think it does a really good job of helping me accomplish what I need.
5.05 Tiffany W.
I think it's a very good ABA platform, overall. I also think the resources that are provided are great. Especially for things like getting an RBT certification, there are many resources in place to help you get there.
5.05 Rachel Hazel
The system is pretty easy to use. I haven't really run into any problems with it, no issues getting clients set up or anything like that. I like that it's a pretty comprehensive system that had a program library built in from the start, that's a huge deal to me. I can add programs into it if I want but I like that it came with plenty built in.
5.05 Dawn Myre
We've been pretty happy with it. We especially like the clinical and billing aspects of the system.
5.05 Kristen West
Rethink is a very user-friendly system. I also think it's a very cost efficient system to use, especially for smaller practices.
5.05 Luz Jean
I find Rethink to be very user-friendly and comprehensive. When I think about other data collection methods out there, there are a lot of hoops to jump through. But, with Rethink everything is very easy, inputting protocols, scheduling, filling out notes, etc. I feel like the whole platform is user-friendly.
5.05 Leah Grissom
I really like that it does all of the billing and data collection all in one spot. There are other systems out there that do some but not all of the things that Rethink does. So, it's nice to have it all in one area.
5.05 Verified Buyer
5.05 Suzanne Schwartz
The system is very user-friendly and the tutorials that are provided are easy to go through. Anytime I ran into a question, I was able to reach someone on the phone and they were able to help me really quickly and get me the answers I needed. I think the visual layout and the navigation for the behavior technicians is very easy to understand and simple, especially compared to something like Central Reach, which is so overwhelming. Rethink helps me to have a clinical library that is easy to access and easy to build a clinical program with. I'm able to write treatment plans, behavior plans and progress reports efficiently. I think it's also very easy to create a template, have it automatically populate data, it populates my graphs. I like that I can add a little blurb to each part of the graph and can customize what visuals and data I have showing, and what pictures I can upload. It's very easy to do the billing and to schedule appointments, I like that I can drag and drop appointments. I appreciate the flags and notices to let me know if I'm going over and authorization or if I can add billable hours to an appointment. I appreciate the practice management and the data and clinical pieces all being on one platform.
5.05 Kaylee Bihm
I really enjoy using the billing aspect of Rethink.
5.05 Cheryl Evans
5.05 Stacie Dizzley-Streeter
I refer people to Rethink all the time. I've been using Rethink for the past seven years and I love it.
5.05 Jessica Schueler
Rethink has really good training and support. I think it's a very easy system to use, much easier than Central Reach which we've used in the past. Rethink is just much nicer overall.
5.05 Tonette Murphy
Rethink is a very easy to use and comprehensive system. If I need any assistance, all I have to do is reach out for support and someone is there to help. I'm really grateful to have their services. I am starting a group for other BCBAs and Rethink is going to be what we use for our data collection.
5.05 Bobby Harris
I'm very satisfied with the training and support. It just takes so long to get things going. It takes a while to get to where you need to in order to join the billing process. It's been quite a while and for a small company, that can be a detriment. That's the only hiccup we've had, though. I think the two trainers we had, I believe their names were Michelle and Brandy, I think they were excellent. Once they got involved and started working with us, it was smooth sailing. I can't complain at all about them.
5.05 Raelfa Rodriguez
I think that right now it's the best software out there that has everything we need. It has open permissions and it's a complete and comprehensive software and that really serves our needs.
5.05 Fayrus Duale
I thought the training was really sufficient and they really did a good job with that. Additionally, the system does everything we need it to. It seems to have what we're looking for.
5.05 Charity Aves
I think the accessibility of the program is great. It's easy to access and quite understandable compared to other portals.
5.05 Cassidy Stone
We only use a few of the applications to be honest, we don't use every feature. If it could be consolidated, that'd be great. There are quite a few things to accidentally click on that we wouldn't ever use, so it'd be nice to be able to customize what is shown to me. We had a training session at one point with all of the campus directors and Rethink gave us a quick rundown on how to use everything. It was pretty straightforward, I haven't run into any issues so far. Everything has been pretty great. Neither myself or my staff has had any issues with the system and we all find it to be very simple and easy to use.
5.05 Manuela Molina
I love the support and how user-friendly it is for clinicians, RBTS, BCBAs, the whole team. There are a few features I would add, but overall I'm very happy.
5.05 Christine Johnson
Rethink has the most options for data-taking and prompts. For me, it's the data side of things is where I think a lot of other, similar systems, fall short.
5.05 Verified Buyer
I don't have any complaints so far. I could just probably use a little more getting familiar with it. I could use some more training sessions now that I'm more established. But, from what I've seen so far it's pretty easy to use. The representatives we've had for training have all been very good and helpful.
5.05 Verified Buyer
I've been very satisfied with all that Rethink offers. On the occasion that I do have an issue, I make a phone call and get very quick solutions. They're very helpful and the whole company has been satisfied with Rethink.
5.05 Paula Arciniegas
It's very user-friendly. The customer service has been really good, as well.
5.05 Marcia Henry
I'm able to reach out to different people there whenever I need help. When I was going through the portal, I realized there are a lot of materials there that we can we can work with, that our staff is able to work with. They also reach to to people in a timely manner. Even the billing team, I'm able to reach out to.
5.05 Jesse Yargard
I think it's pretty intuitive, it's really easy to use. The features are customizable, which I like. Overall, I think it's a great product.
5.05 Grace Gatau
It's worked really well for me as a system, overall. The ease of use is a big positive for me.
5.05 Verified Buyer
Kelsey, our support manager, is great. She's always responsive, she's really great all around. I'm really happy with Rethink and have had a good experience with them.
5.05 Verified Buyer
I find that it's a very comprehensive platform.
5.05 Tina Smith
I've referred Rethink many times. For me, as a behavior analyst, it's really the one that gives me everything I need. It's very easy and the support is amazing. Anytime I've ever emailed anybody or asked for any help, they always get back to me right away and either tell me what to do to fix the problem or they fix the problem themselves. I've been very happy with it. I know it has a lot more capabilities than I've even scratched the surface of. When I go to conferences or talk to other clinic owners, Rethink is pretty much what everyone is using. I see it on online forums even, where Rethink is mentioned positively. I think people that aren't using it are probably going migrate to it eventually.
5.05 Verified Buyer
Rethink is the best at helping us. Out here in Washington state, the ability to be able to write session notes quickly and effectively is a huge deal to us.I am very happy with Rethinks services.
5.05 Verified Buyer
I like Rethink because it's all in one, I don't have to use two separate forms of software. It's a very comprehensive system.
5.05 Verified Buyer
It's a really easy system to use. Apart from the issues I have with the support team, I've been very happy with Rethink.
5.05 Skylar Radford
They're great. I love how much Rethink encompasses, everything is all in one. It has a really good range of features on both the clinical and administration side.
5.05 Lucretia Davis
I would definitely refer Rethink based off the experiences we've had so far, mainly due to the ease of using the system.
5.05 Verified Buyer
We're really just starting out and haven't used Rethink an awful lot yet but so far it's been very comprehensive and easy to use.
5.05 Jason Canlas
You do have to really study and learn the system, but then when you do, it's very easy to use. The training we received was very thorough and everyone was helpful. We looked into a lot of other, similar systems but Rethink is definitely the best option we found out there.
5.05 Verified Buyer
I've worked with other systems and I really like Rethink compared to others. For someone like me, a sort of medium-sized business, it works out perfectly.
5.05 Mike Cheeseman
Everything about Rethink is very intuitive.
5.05 Jalen Jackson
The program keeps us extremely organized. It gives us unlimited scheduling and that's a bonus because we have different business so it's really easy to get that into play. Also, we really like the Excel worksheet where you can just export all of the information into an Excel sheet with no issues. We've also really taken advantage of the RBT courses. It keeps us organized, everything is in one.
5.05 Ingrid Escobar
So far, everything is looking pretty good. I will say I haven't been using Rethink for an awfully long time. It's pretty easy to use once you're used to it. After using other platforms, I've found Rethink to be the easiest to use. Comparing it especially to Central Reach, Rethink is way easier.
5.05 Carli Joiner
I love how simple and easy the platform is to use. I recently started my own company and I chose to use Rethink at my own company, after having used it in the past.
5.05 Wendy Pagell
It's pretty comprehensive and user-friendly. I've been very lucky to have really good trainers and support staff to answer my questions. I also think it's cost-effective. To be able to set up clients, set up staff, and all that stuff in Rethink is pretty self-explanatory and user-friendly.
5.05 Bryant Ragsdale
It didn't take long to figure out how to use the system. I was working with a company that used it, and I liked the system enough that when I branched out on my own I bought it for myself as a sole proprietor. I use it to work with adults with special needs.
5.05 Verified Buyer
We really enjoy Rethink. The RBTs use it to manage data. I think the only thing I have some problems with is getting the program to put in the target. Sometimes it works better than others but other times, it doesn't stick with the baseline.
5.05 Verified Buyer
The system is very user-friendly and the training was great. It accomplishes everything that we need it to. It has a great library of lesson plans that you can choose from.
5.05 Trevor Reagan
It does pretty much everything we need it to do. It's a good one-stop shop.
5.05 Kaylee Bihm
I think the care coordination and support when I was getting things off the ground was great and easy to access. I'm a small business and it was very user friendly. I've also worked with a larger business that used Rethink and it was very easy there, as well. The billing option has been life changing. Having it all in one system is really convenient.
5.05 Jacquelin Jackson
I thought the training at the beginning was really helpful and typically support has been very quick to respond. The only thing that can be confusing is there are many different people who handle different things for support. So, sometimes I have to get passed around to the correct person. Once I am speaking to the right person though, they always get things handled for me.
5.05 Kevin Karanja
The support team is very responsive and it's a very easy system to use.
5.05 Frederico Nicholas
The system is very comprehensive. It's easy to follow and the flow is good. It's been working pretty good for us so far.
5.05 Dan Zalk
I enjoy the comprehensiveness and usability of the platform.
5.05 Amy P.
I've been very happy with the services so far. I like how it's customizable, we're able to add features to make the system work for our specific organization.
5.05 Emma Malmgren
I like the compatibility of being able to use it online and on an app. It's compatible across multiple devices which is really a big deal in certain situations. Being able to modify the graphs is very nice, as well. Being able to pull a report showing customized and specific data is a feature we were not able to find in other, similar, programs.
5.05 Tonette Murphy
I would recommend them because it is a very comprehensive system to use, especially if you are a small business. It's very hands-on. Someone is always reaching out when new updates or training opportunities come up.
5.05 Cheryl Evans
It's easy to use and Rethink accommodates us for our quirky needs.
5.05 Craig Domanski
The support team has been excellent, we honestly don't utilize them enough. We love Rethink. I was around before there were things like Rethink so I love to see things like this advance and improve and I'm glad to be able to offer my opinions to help with that.
5.05 Jessica Schueler
We had Central Reach before and Rethink has been great, especially compared to them. It's been really good so far.
5.05 Jason Giansanti
I already do recommend them actually. It does meet the standards for most insurance companies and you have EVV compliance which is very uncommon in ABA software.
5.05 Laura Greco
I think it's extremely user friendly, and everybody here is always able to find support when needed.
5.05 Stacie Dizzley-Streeter
I've been using Rethink for years. It's user friendly and customer support is really great.
5.05 Sharon Southard
It's easy to use. It's definitely good for the value, not too expensive. I've really been enjoying using it, my staff has been, too. They were a little hesitant at first but it's a lot easier and more user friendly than Central Reach.
5.05 Jason Taylor
Their service is a 10 out of 10 for me.
5.05 Leslie Self
I've been using it for years and it's always been very easy to use.
5.05 Colleen Meyers
Because of the training and support. If we have a question it's easy to get ahold of someone and get an answer right away.
5.05 Denise Spata
It's one of the more user friendly systems out there. I also like the ease of reaching out to support.
5.05 April Robinson
Because there are so many features to the Rethink platform. We use it for scheduling, training and data collection. It's convenient to have it all in one place.
5.05 Tonya Blaney
It covers everything I've seen any other software program do but all in one. I really like the training options. However, just like with any other software, there are occasional bugs.
5.05 Ellie Averett
It's easy to see where people are at in the training program at a glance.
5.05 Victor Burton
I already have referred people actually.I've tried a few other programs and this is the best of the options.
5.05 Verified Buyer
Already referred someone actually,it was easy to use and we got our credentialing under way in under 30 days.
5.05 Verified Buyer
I have very little time and lot of things to do. Being able to go to billing and scheduling and programming all at once makes the most sense and Rethink allows me to do so.
5.05 Marianna B
Rethink is an easy start up program to use
5.05 Bryan Tanner
Rethink has the best practice management and data collection system we've used thus far.
5.05 Dorothy Williams
Rethink's system is user-friendly and a time-saver.
5.05 Verified Buyer
It's pretty easy to use the system but sometimes it can be a little glitchy.
5.05 Monica Castro
Rethink's system is user-friendly and easily accessible.
5.05 Raizy Schwartz
The system is wonderful to use, and Rethink has wonderful support.
5.05 Danai Diaz
The system is user-friendly and provides the resources we need.
5.05 Jennifer Espinal
Rethink's system is easy to use, and keeps all information in the same place.
5.05 Brandi Hernandez
Rethink's training is interactive and to the point. The system is also user-friendly.
5.05 Karstein Wendling
Having data collection and appointment information through the same system is awesome.
5.05 Eric Njoroge
We've been with Rethink for six or seven years and the system is very user-friendly compared to their competitors.
5.05 Verified Buyer
The RBT training is comprehensive and user-friendly.
5.05 Verified Buyer
Rethink's system encompasses billing and payroll, which is incredibly helpful.
5.05 Klein M.
The system is helpful and provides filing services.
5.05 Monica Castro
I've been using Rethink for a long time and am happy with the services provided.
5.05 Darien Evans
Rethink is a user-friendly system, and we've had great experiences with them so far.
5.05 Thara Srikanth
Rethink is a good tool to use for data selection and the support system is good.
5.05 Leticia Moreno
Rethink is a user-friendly platform.
5.05 Verified Buyer
I get feedback from the people on my end that it is easy to use and it seems to be doing what we need.
5.05 Jennifer Agganis
Rethink's system is user-friendly and they provide great customer support.
5.05 Verified Buyer
I have no interest in switching over to any other software program. I'm a huge fan on Rethink.
5.05 Alisha Simpson-Watt
The Rethink system is easy to use and navigate.
5.05 Kolade Akanni
The software is good for its purpose.
5.05 Denise Spata
The product is user-friendly. It's one fo the easer systems to use.
5.05 Julia Kyle
It has done great things for the company. We love it.
5.05 Verified Buyer
It's very user friendly and logical. That's from my end, the administrative and billing end. It may be different on the clinical end.
5.05 Verified Buyer
I think the way the clinical and practice management components work together is very helpful."

"It's really nice, from the practice management side, to have client's info at our fingertips.
5.05 Abdul Yousufzai
I think it's easy to work with.
5.05 Verified Buyer
What I like about Rethink is that's it's one comprehensive platform.
5.05 Morgan Sanchez
It's the best platform to encompass everything: data collection, scheduling, training, etc.
5.05 Denise Spata
Rethink is one of the easiest software to use. It's user friendly and easy to train on.
5.05 Verified Buyer
Definitely the training. They're friendly, likable people to work with, knowledgeable also.
5.05 Verified Buyer
I love what the software has to offer. The setup process is very intensive and tedious. Also, we are unable to utlitze certain aspects of the software, such as entering and managing our goals, without first entering in insurance credentialing information. This aspect is frustrating.
5.05 Kristen Okano
It's pretty easy to use. Everyone who has gone through the RBT mods have passed.
5.05 John Finucane
It's a good software for our needs.
5.05 Verified Buyer
The system runs smoothly and helps us with the goals.
5.05 Verified Buyer
The software is very helpful!
5.05 Verified Buyer
I like the platform. It has good reports. It has most of what I would like. It's easy for the staff to use.
5.05 Verified Buyer
The entire system has been running smoothly for us.
5.05 Mia Hassura
We really like using Rethink!
5.05 Reggie Finucane
We like the software. It is helpful!
5.05 Verified Buyer
Everything has been a lot better with Rethink overall. The system is accomplishing everything.
5.05 Verified Buyer
The system has been running smoothly.
5.05 Verified Buyer
Everything has been fine.
5.05 Verified Buyer
Works great for all our teams to put in new information and scheduling.
5.05 Verified Buyer
the system has been running smoothly and we have no complaints.
5.05 Verified Buyer
Overall, we really enjoy using Rethink's software. Sometimes it does get frustrating if we have to refresh a page as we have to re-enter the data again.
5.05 Taylor Vendette
5.05 Verified Buyer
Rethink's software is very helpful for my organization.
5.05 Verified Buyer
The system is easy to work with.
5.05 Andrea Perkins
Rethink is easy to use and
5.05 Natalie Reimann
5.05 Verified Buyer
The system helps us with our goals and is really easy to use.
5.05 Verified Buyer
5.05 Nicole Valentine
5.05 Melissa Sanders
The system has been working really well for us.
5.05 Susan Pietrzak
Haven't gotten any complaints, and the staff likes the software and training.
5.05 Verified Buyer
They have improved a lot and we love the new system.
5.05 Verified Buyer
The training support team is super responsive. Very good people.
5.05 Travis Gordon
We haven't had any issues with the service, and everything works out fine.
5.05 Lindsay Pryor
We are good with them and the communication between is also good.
5.05 Rebecca Solomon
Very easy to use!
5.05 Wanja Kiraguri
They are very helpful!
5.05 Leslie Flores
Haven't had any issues with them and we are happy and satisfied with them.
5.05 Mike Huckins
Avery simple software to learn!
5.05 Lauren Evans
5.05 Henry Brummel
I believe it is easy to use and a great benefit for everyone!
5.05 Amanda Strauch
we are very pleased with Rethink!
5.05 Verified Buyer
Their updated system has been doing wonders for us.
5.05 Ann Marie Selton
Everything is quite simple to comprehend. I love it!
5.05 Verified Buyer
For me it is great!
5.05 Giselle Blanchard
5.05 Verified Buyer
Rethink system is easy to navigate through.
5.05 Verified Buyer
I am happy with rethink.
5.05 Verified Buyer
Rethink support is helpful and responsive now.
5.05 Verified Buyer
They are good.
5.05 Katrina Mellott
Thy are awesome
5.05 Tameaka McGrier
They do a great job. The software is very simple to use.
5.05 Verified Buyer
They do great!
5.05 Verified Buyer
The software is easy to use and the support team doesn't take long getting back to us.
5.05 Verified Buyer
We enjoy the software!
5.05 Verified Buyer
Support team is really responsive when it comes to technical issues.
5.05 Verified Buyer
Rethink has gotten better, system is very useful.
5.05 Lara Blanchard
I always recommend Rethink !! They are great
5.05 Amy Bowden
They do a great job!
5.05 Verified Buyer
It is very easy to use and works well with our system.
5.05 Verified Buyer
Its really easy to navigate through. I have no issues.
5.05 Amanda Biss
The system RBT works good for us and we haven't had many problems with there software.
5.05 Holly Child
The training and support is works really well for us.
5.05 Emily TERATSUYAN
A very helpful tool.
5.05 Verified Buyer
The system has been working good for us, the communication with them is also good and have no complaints about them at this time.
5.05 Ann Dalena
We have no issues when using their systems, and I have no complaints.
5.05 Verified Buyer
The support team is really responsive.
5.05 Verified Buyer
5.05 April Robinson
Rethink is a great to our company.
5.05 Verified Buyer
We haven't had any issues as of lately. They've gotten better.
5.05 Marilyn Best
The software is a great help!
5.05 Verified Buyer
5.05 Verified Buyer
We like the software and training, and the systems work for us.
5.05 Verified Buyer
A great company overall.
5.05 Verified Buyer
5.05 Verified Buyer
The support team is helpful whenever we need assistance.
5.05 Verified Buyer
5.05 Sarah Craley
The system works well for us and we like the support and training.
5.05 Verified Buyer
It is user-friendly, and it works well for us.
5.05 Verified Buyer
The system works just fine for us. Sometimes it takes a minute for support but overall good.
5.05 Verified Buyer
Operational it's really strong, the training works well and I would recommend them to others
5.05 Verified Buyer
The software and the training work well.
5.05 Verified Buyer
5.05 Verified Buyer
great company. very easy to use
5.05 Richard Kelly
It's easy to use their training and they're clinical and we like the tracking of it.
5.05 Katrina Mellott
The systems work the way we need them to and some of the applications are easy to work with.
5.05 Verified Buyer
I am actually always recommending Rethink
5.05 Verified Buyer
The support is good.
5.05 Konnor Graber
We like the support and it's been easy using their software
5.05 Verified Buyer
The sales team was good.
5.05 Tamara Parker
5.05 Verified Buyer
anything she puts on Rethink it is saved which she loves
5.05 Verified Buyer
easy to use
5.05 Verified Buyer
easy usage
5.05 Verified Buyer
software extremely helpful
5.05 Verified Buyer
easy to use
5.05 Verified Buyer
easy to use
5.05 Verified Buyer
easy to comprehend
5.05 Verified Buyer
5.05 Verified Buyer
easy use
5.05 Verified Buyer
ease of use
5.05 Verified Buyer
ease of the system
5.05 Verified Buyer
easy to use
5.05 Verified Buyer
easy to use
5.05 Verified Buyer
Easy to learn
5.05 Verified Buyer
easy instructions
5.05 Verified Buyer
Easy to use
5.05 Verified Buyer
simple to learn
5.05 Verified Buyer
simplicity to learn
5.05 Andrea Perkins
I love the software and I don't have any issues.
5.05 Verified Buyer
ease of learning the software
5.05 Leslie Flores
We like the system and the training and support are also very good to use.
5.05 Innia Pereira
Still learning the system and all of the functionality of the system, it's getting easier to use the more we use it.
5.05 Traci Ramos
They're the best system that we've tried and the easiest to us for us at this time.
5.05 Verified Buyer
They system has been working well for us.
5.05 Verified Buyer
simplicity of the program
5.05 Verified Buyer
ease of the system. It's not complicated.
5.05 Verified Buyer
training was awesome
5.05 Verified Buyer
My company is very small and the price is very reasonable. The account manager is super responsive as well. And they work with my staff instead of having me do it all.
5.05 Verified Buyer
easy to comprehend
5.05 Verified Buyer
easy to apply
5.05 Verified Buyer
Simplicity of training
5.05 Verified Buyer
simplicity of the program
5.05 Verified Buyer
simple program
5.05 Verified Buyer
Everything was wonderful. I don't have much feedback.
5.05 Verified Buyer
I like the interface on the table I use and how it is able to Collect data. On the goals it is nice that, when you click on it, the whole learning plan comes up.
5.05 Verified Buyer
We find it easy to use.
5.05 Molly Towers
Rethink has everything in one place, allowing us to get everything done on one website.
5.05 Verified Buyer
I like that everything is in one place. It's all combined. Also, the videos are super helpful.
5.05 Thara Srikanth
Rethink is very comprehensive, and it is easy to train staff with the RBT and ABA Basic modules. Rethink is also easy to use, has a great learning plan, and has great lesson library banks with videos.
5.05 Diana Shuffler
They have a good self-help library, it's been a good experience and I can't complain and I'm currently satisfied.
5.05 Verified Buyer
5.05 Araceli Meraz
Rethink is very easy to use, and whenever we have a question, they are always there to help.
5.05 Christine Manning
The system works for us and meets our needs.
5.05 Katie Ishikawa
Rethink is a one-stop-shop. They have many things we need all in one place.
5.05 Verified Buyer
I am very happy with their services I really like Rethink.
5.05 Sarah Bartlett
Haven't had any major issues, and when I've had questions someone always gets back to me quickly.
5.05 Verified Buyer
Rethink is one of the better platforms we have used.
5.05 Verified Buyer
It is easy to program for the clients. I like the way it collect data and the graphs. I also really like the program library.
5.05 Salma Haji
I am happy with Rethink. It has made my business more bearable, effective, and amazing.
5.05 Verified Buyer
It is user friendly and easy to train new people on the system.
5.05 Marina Rothway
Rethink is very easy to get started and user-friendly.
5.05 Verified Buyer
Rethink is easy to use.
5.05 Verified Buyer
I think Rethink is very easy to use and very self explanatory.
5.05 Juanita Owusu
Rethink has great information for RBT training. It is very easy to use, self-paced, and the learners are able to be independent.
5.05 Verified Buyer
Rethink is user-friendly for my goals.
5.05 Verified Buyer
Rethink is a good platform, and it achieves its purpose.
5.05 Leticia Moreno
Rethink has a lot to offer with data collection, scheduling, billing.
5.05 Kassi Metz
The Rethink system is very user-friendly and easily accessible. Data collection is very simplistic, and the programs are written very well. Overall we are very happy
5.05 Fran Strauch
Rethink has a great product, and they have great customer service. Their support is great and has been improving.
5.05 Verified Buyer
I like the data collection features. The training videos and the RBT training as well
5.05 Kevin Karanja
Rethink is very simple to use.
5.05 Verified Buyer
Rethink is one of the better training systems for RBT.
5.05 Verified Buyer
It requires a little extra maintenance.
5.05 Katherine R
It has been really easy to maneuver Rethink's system.
5.05 Patricia Caruso
We have had a good experience with Rethink.
5.05 John Finucane
Rethink is easy to use, they are great.
5.05 Julissa Tabb
Rethink is very easy to use, and the customer service response time is immediate.
5.05 Kristen Okana
Everyone who has gone through Rethink has passed their exam.
5.05 Lauren Calvosa
Rethink is easy to work with, and their support is amazing. The representatives are great and they take care of things immediately.
5.05 Verified Buyer
The RBT training is really good. Janet in their help department is really good. Everybody there is very responsive.
5.05 Araceli Meraz
Every time we have needed help, someone at Rethink is always available for us.
5.05 Verified Buyer
I am trying to change the billing rate, and it does not save. Some of the rates change, some do not. Even if I hit save, it does not work.
5.05 Verified Buyer
I like how responsive they are to questions and additional training needs.
5.05 Verified Buyer
The clinical is very helpful, it has the library, built-in assessments, and helpful videos and materials.
5.05 Verified Buyer
Compared to the previous system I used, it seems more user friendly.
5.05 Verified Buyer
They're pretty receptive. They do try. There are some glitches but it's user friendly. Rethink responds quickly, but it sometimes takes time for them to find a resolution.
5.05 Verified Buyer
It had been okay but there has been a few things that aren't exactly what I want
5.05 Verified Buyer
It is much simpler than a lot of the over systems that we have used.
5.05 Verified Buyer
It does a great job of bring together scheduling and programs and has streamlined the audit process.
5.05 Verified Buyer
It helps me implement programs track the progress Of the treatments.
5.05 Verified Buyer
5.05 Verified Buyer
I have actually sent 2 other agencies over.
Their customer service is getting better and I like the simplicity of the system.
5.05 Verified Buyer
Everything is working really well
5.05 Lisa Gilbertsen
We use their RBT training. I think their price is excellent. Their content for the RBT training is very good, very comprehensive.
5.05 Amanda Cuevas
They made the work easier and faster to comprehend.
5.05 Alexis Ferrer
When I started they made it easy to set up. The system's data collection has been very important for my staff.
5.05 Verified Buyer
easy to navigate through.
5.05 Kristen Blow
Have used them for over 4 years and they are by far the best compared to others that i have used. They are responsive and very helpful.
5.05 Verified Buyer
My overall experience has been good.
5.05 Verified Buyer
So far so good. We haven't had any issues.
5.05 Verified Buyer
It's a fairly easy program. Whenever I've had problems, I use the chat. They're able to point me in the right direction.
5.05 Verified Buyer
They provided the necessary training for our behavior technicians. They were always very helpful."

"I was told we stopped using Rethink in January and switched to Central Reach because it was more comprehensive and easier to use.
5.05 Andrew Weigel
I think its a fairly complete program, fairly easy to navigate, and there's not a huge learning curve.
5.05 Verified Buyer
The software has been pretty easy and understandable.
5.05 Sally Lavigne Mayer
We recommend them all the time.
5.05 Verified Buyer
I like that they've got customer help support online and there's always someone available. It's like you have someone on stand by."

"Their highly reputable with billing agencies.
5.05 Calista Kiraguri
5.05 Carolyn Volpe
It is fairly easy to use the system for practice management and scheduling.
5.05 Tisha Simms
I get great customer service from you guys, if I need help I email you guys and I get a response or a meeting with someone in customer service.
5.05 Bianca Garcia
very easy to use and so far so good.
5.05 Karen Herrera
It is easy to schedule, keep track of the schedule and information through the app.
5.05 Carla-Marie Myers
The system is pretty easy to use. No issues thus far.
5.05 Verified Buyer
I refer to rethink all the time. The RBT training is great.
5.05 Verified Buyer
They suit our needs and they perform well.
5.05 Verified Buyer
I've actually referred Rethink 7 times already. I like the live data collection.
5.05 Amanda Famularo
Easy to use and the training and support that goes with it.
5.05 Verified Buyer
It does everything well. The only thing we're having a problem with is reports. I don't have time to go into detail. We're figuring it out.
5.05 Verified Buyer
It's easy to use. And,normally,Rethink support is fairly quick to respond.
5.05 Verified Buyer
It has great components. It has great libraries, videos and tools to implement programs are very good.
5.05 Jennifer Thomas
The on-boarding is really comprehensive and helps getting people up to speed RBT training.
5.05 Verified Buyer
Rethink is super user friendly, very comprehensive, but the technical issues create real problems.
5.05 Francis Wesonga
They're very prompt and user friendly.
5.05 Diana Rodriquez
5.05 Verified Buyer
Billing runs smoothly with the transitioning from schedule to billing.
5.05 Shannon Priddy-Marin
We love the training video, and easy to use.
5.05 Fran Strauch
They have a good system, we get great customer service any time we have questions and it makes our jobs so much better.
5.05 Rachel Pope
we've been using them for over a year and it's been pretty good and easy to use
5.05 Nancy Pruitt
the program is easy to use and i refer you guys all the time
5.05 Verified Buyer
No issues with a rethink. Easy and fast at getting back to us on any issues
4.05 Angelyn Harrell
Rethink is user-friendly and prevalent in the ABA field.
4.05 Verified Buyer
4.05 Nicole Noel
Rethink's system is user-friendly.
4.05 Verified Buyer
Rethink's system offers features we utilize frequently, as well as a user-friendly parent portal.
4.05 Verified Buyer
4.05 Savannah Mewborn
4.05 Sindy Sanchez
Rethink makes it easy to take case notes, with helpful templates. Rethink also makes scheduling simple, with the platform being user-friendly.
4.05 Verified Buyer
Rethink has competitive pricing and a user-friendly interface.
4.05 Erick Hambardzumyan
Rethink is a well-designed and user-friendly software that offers a variety of tools to utilize.
4.05 Verified Buyer
I have a lot of experience with Rethink, and it is incredibly user-friendly.
4.05 Verified Buyer
Rethink provides excellent customer service and training.
4.05 Garrett Purnell
4.05 Charmicielle Goodine
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
Rethink is all-inclusive; they have multiple add-ons, and they provide a comprehensive solution for ABA.
4.05 Verified Buyer
Rethink provides the necessary support within the system.
4.05 Verified Buyer
I think it's an effective data gathering tool preferred by ABA practices.
4.05 Verified Buyer
4.05 Verified Buyer
I like the ease of use.
4.05 Latesha Coulter
It's very user-friendly. It's easy to navigate and has a lot of features to automate workflows.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
I like the resources they provide, the RBT training, and the ease of setting goals in the system. There are a lot of options for measurement.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Ana Munoz
I prefer Rethink over other software. It's less technical, and it's easy to use.
4.05 Verified Buyer
4.05 Verified Buyer
Rethink is easy to grow with if you're a small business.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Sunday Ogundipe
Rethink is user-friendly. It takes time to get the hang of it, but once you know it, it's easy.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Carolyn Johnston
We only use Rethink for our RBT training. The videos are more enjoyable for the trainees, and they find it easier to understand and retain the information.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Tristan Pack
I like the ease of data collection and that it's available on the app. The training and support from the staff was super in-depth and they were very communicative. They were able to answer my questions whenever I reached out.
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Verified Buyer
4.05 Shawn Woodall
I am a small clinic. If they were a large clinic, they would benefit from more data keeping. The price is better for a small clinic, and the service is everything a small clinic needs. A larger clinic might need more levels of access and services.
4.05 Sophia Samaniego
I am currently undergoing the billing service, which is a bit rocky, but I love the system itself. It's awesome. Kayla Clay, the Customer Success Manager, is great.
4.05 Verified Buyer
It is pretty simple to use and it generally does what we need it to do.
4.05 Verified Buyer
The support and the training is really really good. With them helping me get things set up, it all went so smoothly. Some colleagues at other businesses had moved to Rethink and that's why I did too and they were right!
4.05 Verified Buyer
We had really good trainers and are finding the system to be very user-friendly.
4.05 Verified Buyer
It's fairly easy to use and I've had good customer support so far.
4.05 Abdi Abdinoor
Overall, I would say it's a pretty good software so far.
4.05 Candace O'Sullivan
4.05 Lionel Clements
We are really satisfied with the help we've had from the support team getting set up. There are a few things we've noticed that have room for improvement, but I really don't have many complaints.
4.05 Sierra Foster
You guys have really good data collection settings and great options for setting goals.
4.05 Verified Buyer
I think it's a good and useful system.
4.05 David Sidener
It's very easy to use and navigate the system.
4.05 Mahika Kandanala
I think the platform is really easy to use and we've had really good support from all sorts of different teams since we started. I think the system is really beneficial to ABA companies. We integrate both psychiatry and RTB training here and it's really easy to manage both systems through Rethink. I've used Central Reach in the past and it just doesn't do as well in a few aspects as Rethink does.
4.05 Ruth Pamintuan
4.05 Kendra Billen
4.05 Tristina Ellenburg
We're satisfied with the service.
4.05 Verified Buyer
Its a very user-friendly system.
4.05 Verified Buyer
4.05 Christine Peter
I really thought our training process was very comprehensive. We went from not knowing what we were doing at all to feeling like we knew what we needed to navigate a new system. Rethink really gave us a sense of confidence and helped us run our business from the ground up. We also use your billing folks and I've had a great experience with them as well, with submitting claims and other things like that.
4.05 Sierra Douthitt
I particularly like both the graphing and the programs that are provided by Rethink. I find it all very helpful.
4.05 Ebony Woods
4.05 Ashley McPheeters
4.05 Noel Lopez
I think it's a pretty comprehensive software, which is very helpful and effective for the field we're in.
4.05 Brenda Canas
I love using Rethink, it works great. These new updates are fire. I might have had different answers if asked before this latest update, but you guys are really keeping up now. I would like to see another update on some programs and some of the other tabs. There were some things that didn't get touched with this latest update and I'm looking forward to seeing further improvements there.
4.05 Verified Buyer
The billing is really what's very helpful, that's my favorite thing about Rethink. The billing does need to stay in the United States, I will say.
4.05 Krystal Carr Sancho
The Rethink system, especially for ABA, is kind of all-in-one and that's great for us.
4.05 Chaim Goldberg
In the beginning we had a great experience with the training. However, recently communication has been delayed. It's been taking about a month and a half to get a response from support. As far as using the system, the reporting is fine, and the scheduling is very good. However, the role settings and the payroll settings could be better. Additionally, the data entry can be complicated and it can be very tedious to really get you a full picture of the information.
4.05 Lincoln Kamau
Rethink is a really good software program. It's easy to use and there are a lot of resources. It does a fantastic job, it's one of the best software programs I've used. I just don't see why the coding doesn't automatically do averages for you.
4.05 Patricia Foster-Hoffman
I like that the data is tied right into their own system. I like the EVV, it's really simple. Our prior system we used we really had problems with EVV and this is just really easy.
4.05 Verified Buyer
It's a pretty comprehensive system, as long as the people that are using it have the training for it. The programs are really good and so was the training. Overall, I'm pretty happy with it.
4.05 Rhonda Jacobs
They've been great. The training was especially good. The system is a little bit complex, and so regardless of the training you do have to dive in and figure it out a bit. But, again, the training was amazing and they helped us through it.
4.05 Angelina Henry
It's easy to navigate and pretty strighforwa. We have had some issues pop up that can get frustrating when they happen over and over, though.
4.05 Payal Tandon
The staff is really good and overall they are a very supportive staff. I think the ABA side of things is really useful but a lot of the clinical aspects can be quite challenging. The resources provided are really good but I definitely think some other aspects could use enhancement.
4.05 Reuven Roberts
Once you're used to the system, it's very easy to work with. So far, I haven't seen much that's not included in the system, it's very comprehensive. The training has been great. I had a couple times where it took a little while to get some answers back, but overall it's been pretty solid. I'm happy with the system, but I don't think I've been using the system long enough to say with absolute certainty that there are no issues, but from what we've seen so far, we like it.
4.05 Raquel Suarez
The actual training was excellent, once we got access to the system, wes were very happy and things went smoothly. We demoed other software systems and ultimately we chose Rethink after about 5 other demos because of the way that it looks, the way that it felt and the price. I really liked that it was an all-inclusive price whereas with others like Central Reach, there's a base price and if you want other things you have to add on fees, like a restaurant menu. So, that was a positive with Rethink.
4.05 Kelsey Ruffin
From an administration point of view, it can be a tough system to use. However, from a technicians points of view, it's very easy. I loved the training itself and the support team is great. But, there's a lot happening in the training and obviously it's going to take time to learn everything. I did find myself having to go back a lot in the training, even with taking notes and everything. I think the autonomy that we have and the individuality we are given per client is great. I like that we can upload our own session notes, we're able to tailor it to what we want.
4.05 Jasmin Duany
I would refer Rethink because of the resources we're provided.
4.05 Benjamin Wilkins
I don't feel like I've really gotten into everything yet, there are so many aspects to the system. However, so far I've found it really easy to use and everyone I've worked with has been friendly and more than willing to help.
4.05 Nancy Segarra
When I'm using it myself as an administrator, it's easy and comprehensive and things go just fine. However, the BCBAs do have some trouble using the system.
4.05 Jackson Cole
The system works well. You guys are always helpful if I have any question or need to reach out for any reason.
4.05 Brittany Streutker
It's very comprehensive, and gives me varying features I can use throughout a day. I use both the billing side and the clinician side. It's nice to be able to have everything in one.
4.05 Tasha Wilson
4.05 Ashley Shayter
I would recommend Rethink due to the ease of selecting programming for clients.
4.05 Verified Buyer
Once you figure out how to do things it does work pretty well and does what you need it to. I really do enjoy the system and I can't wait to see the future features.
4.05 Verified Buyer
I believe some of the features on the practice management side of things could be enhanced. Otherwise, I really enjoy using Rethink.
4.05 Imani Robinson
The training and support has been great. They respond to our emails quickly. Every time I reach out. someone responds so I really appreciate that about Rethink.
4.05 Verified Buyer
The pricing is a bit steep. They also should really have a video library for further instructions, I'd say that's my biggest issue with Rethink right now.
4.05 Verified Buyer
They save me a lot of time when it comes to writing treatment plans and doing auditing. I like using them for software billing and data correction too.
4.05 Tristina Ellenburg
There's a lot of different reports that I can't pull that really help guide business decisions. That's the only thing preventing me from saying I would be extremely likely to recommend Rethink. Everything else goes smoothly.
4.05 Leah Grisson
Most everything goes pretty smoothly. The authorization process has been a good aspect, we appreciate that aspect of Rethink a lot.
4.05 Reiko Akukwe
The data collection doesn't always seem to actually link to the real progress. That's the only thing that throws me off, everything else is perfect.
4.05 Jennifer Moreland
4.05 Christine Peter
It's very easy to use, all of my RBTs have picked up on it easily. Overall, it's a great system to work with.
4.05 Christina Settle
I do really like the videos under the resource and training center and I like the medical necessity assessment online, as well as the RBT feature for them to do the videos through Rethink. That makes things a lot easier for them. I like the app features, those have been really to navigate for the staff. It's just been taking me a little bit of time to get used to the system. Perhaps 6 months down the line, some of my answers would have changed a bit. Overall it's been a really good system, it was just an adjustment. I really like the resource and training, I like that we can pull materials off of the programming.
4.05 Jessica Herrlin
Once I've figured how to navigate the system, it's been great. I really like working with the people at Rethink, they were really kind and personable. I won't be changing from Rethink any time soon. I appreciate the way they treat me as a customer.
4.05 Devora Fromowitz
I like that you can filter and add custom fields. We are still fairly new to using Rethink and maybe haven't explored every aspect yet, but those are positives that have stood out to me. There are some features that we're surprised they didn't have, though. Like, if it allowed a provider to verify insurance before data was collected, we would like that. Or, being able to email all your clients right from Rethink would be great.
4.05 Verified Buyer
Overall, I think it's a good platform. It's very hard to get through to them on the phone. Every time you call, it says someone will be with you in a minute. After an hour, it will tell you to leave a message. It's hit or miss with reaching out to them.
4.05 Robynne Bump
The main reason has to do with the features they offer and because it's easy to use. It's got a comprehensive bank with customizable options and the scheduling features are supportive of long term and short term scheduling. The onboarding was also a very smooth process. The whole team that supported was very helpful and answered any questions we had.
4.05 Colin Hazel
4.05 Verified Buyer
My only hesitation is it's a little more expensive. I think it's a great program overall. I really appreciate how it's all one in one platform.
4.05 Imani Robinson
We're still in the process of getting everything going. So far we've used it for practice management and clinical but we are still rolling things out after starting service with Rethink. We intend to use it for everything we can. So far, the onboarding went smoothly and we got good support throughout that. Though, there has been some trouble getting through to support since then.
4.05 Casey Cyr
I like ability to have access to 24/7 health information, also the support has been great. The parent training options with the self-monitoring autism training has been excellent as well.
4.05 Verified Buyer
When I've had questions about software, they've been wonderful. However, I'm not satisfied with the credentialing. A lot of things were not really discussed thoroughly at the beginning. I did tell them that this was our first time getting credentials for speech therapy. I did give them this feedback directly to them. I had hoped for them to provide us updates from time to time without having to ask for them. So, more initiative on that. They've been okay and been responsive recently. Towards the beginning, I had a harder time with them reaching back out.
4.05 Verified Buyer
Whenever I call, I'm always on hold. Other than that, Rethink is awesome to work with.
4.05 Verified Buyer
The pricing is a bit high and then I have a lot of issues with the support team, as I said. Otherwise it would be a 10 but the support response time in particular is a big issue.
4.05 Verified Buyer
I like it overall. It's glitchy, which drives me nuts and it's not always intuitive. But, it meets our needs and is honestly just good enough, if that makes sense.
4.05 Verified Buyer
I'm happy with the services they provide.
4.05 Verified Buyer
It's easy to use and does what we need usually. But, I haven't used a lot of the training and support. I know recently I've come across some issues where using the behaviors tab, I can only put in three objectives and it'd be nice to be able to have more than 3.
4.05 Verified Buyer
Overall it's a pretty easy program to work with and I'd recommend them.
4.05 Autumn Kostka
For the most part, it's great and does everything we need it to. We've tried Catalyst and other programs in the past as well and Rethink does what we need from a program better than the rest.
4.05 Verified Buyer
Using Rethink was challenge for me but I got through it.
4.05 Ellie Averett
Rethink's system is a wonderful way to chart different training.
4.05 Jean Carlos Ricardo
Rethink is user-friendly and has multiple different features.
4.05 Verified Buyer
While the system is easy to use, there are a lot of issues with the data collection portion of the system.
4.05 Verified Buyer
I think there are probably other programs with different reasons why you would choose them.It depends on what you're looking for in a program like these.For the most part, I would say Rethink has what we're looking for here.
4.05 Verified Buyer
We still like Rethink. They're a good company. The customer service is always so pleasant. I would say, having better company reports would be nice. I've had my daughter, Michelle, help us and make reports and that would be time consuming. I have no hard feelings at all towards Rethink though. Something about the billing too is different. Central Reach's is better when it comes to that. I'll have a meeting with someone from Rethink on Thursday and go into more details on everything then.
4.05 Verified Buyer
As a BCBA, the behavioral graph doesn't show the trend line so we have to calculate it ourselves. Also, another issues is that it's very redundant and it's not very smooth to access. I'm starting to go back on the tutorials and I feel like some things can be added on with the tutorials.
4.05 Verified Buyer
The system is user-friendly and efficient.
4.05 Carolyn Volpe
4.05 Verified Buyer
It is difficult to use at first and there is a lack of customer support.
4.05 Verified Buyer
I think the program is good but I do think it is a little expensive.
4.05 Verified Buyer
Rethink has a majority of the features companies need.
4.05 Verified Buyer
I would give a perfect score and highly recommend Rethink to people I know but the reason why I wouldn't is because I think you guys are too expensive.
4.05 Verified Buyer
The front-in data clicks are great, same with the authorizations but it is a little difficult to use the system overall without having third parties open.
4.05 Verified Buyer
I think the price aspect can be better. I've come across different programs with lower prices who can generally do the same things.
4.05 Verified Buyer
It was good for me to get started, but later on I needed something more in depth. I think it would be good for someone just starting off though.
4.05 Verified Buyer
I do like that there are different templates available. The library is a great start for beginners.
4.05 Verified Buyer
The financial aspect of Rethink's system works well.
4.05 Lindsey Dowling
4.05 Erin McCarthy
4.05 Isma Coleman
4.05 Verified Buyer
Some of the pros do outweigh the cons.
4.05 Natalie Reimann
4.05 Verified Buyer
I like the clinical side of it. It meets our needs.
4.05 Verified Buyer
The platform and software are great but the billing service has created a lot of problems.
4.05 Jennifer Giordano
They've got connections to different behavioral assessments. I find that very helpful.
4.05 Verified Buyer
It does a lot of good stuff for us.
4.05 Hector Hernandez
Overall, I'm satisfied with the system.
4.05 Shannon Dawkins
They're very responsive. Any feedback we give them they take into consideration.
4.05 Ebony Willis
It's really easy to get in touch with someone and they're always making updates.
4.05 Verified Buyer
Once you figure out the system it is easy to navigate. I like the program library. The system could be more user friendly. It's operating now like an older version of Central Reach, which I used to use, and is probably their main competitor.
4.05 Verified Buyer
They have a lot of good parts to the system, having the various components in one system makes it easier to manage.
4.05 Verified Buyer
I would recommend Rethink but I would encourage anyone to dig deeper into Rethink's capabilities before choosing them.
4.05 Verified Buyer
I like that scheduling and clinical are on the same platform. I also like that they have a bank that allows you to add goals.
4.05 Angela Brown
Transitioning to Rethink has been a positive experience for us. Overall, we're satisfied with the software.
4.05 Verified Buyer
I want to stress that I love our biller and she does a great job.

However, as a business owner and someone who has worked with similar software on the backside, information is not organized. Documents aren't saved in files and there isn't a tree-structure available to easily find documents. Invoices do not include any date ranges or a breakdown of what we brought in during what periods so it is hard to track the 4% of our billing that Rethink charges. Also, it would be nice if invoices come in mid-month instead of the first of the month.
4.05 Verified Buyer
Overall, we're satisfied but there are some frustrating aspects such as the issue with data task analysis.
4.05 Verified Buyer
The live training is limited in time and I was expected to complete it on my own for setting up roles and permissions. The support team doesn't follow up on my support issues and is not forthcoming with help. I have to follow up with them to get a resolution.
4.05 Verified Buyer
We are experiencing an issue where our notes are being archived for no apparent reason. Once the notes are archived we are unable to retrieve them in order to sign them. For us to retrieve archived notes we have to reach out to the support team. I reached out to support two weeks ago for help with this issue. I received a call back a week later at which time I was told that there are only 2 people who work in support and that both of them had been off the previous week. The person I spoke with was unable to assist me and I'm still waiting for a resolution.
4.05 Abdul Yousufzai
4.05 Ileisys Espinosa
4.05 Verified Buyer
Things are getting better with the software.
4.05 Edward Kamara
The system is very helpful in keeping track of all our administrative and clinical documentation.
4.05 Lisa Ozowara
4.05 Orly Schuffler
It does its job!
4.05 Verified Buyer
4.05 Kristi Lombardo
The software is very helpful!
4.05 Ann Manning
A great software that has been helpful to us!
4.05 Verified Buyer
Over the years they have catered to my needs. Although there have been issues, they have worked with me to help resolve them.
4.05 Verified Buyer
I think it's nice to have everything in the same place. I also like that they are responsive when we have questions.
4.05 Verified Buyer
I like the data collection and the billing function is intuitive and user friendly.
4.05 Verified Buyer
We like the payment structure and the free RBT training.
4.05 Verified Buyer
4.05 Verified Buyer
The only issues I've experienced is that I'm paying for licenses for employees that are no longer with my organization.
4.05 Verified Buyer
I think that there are other programs that are just as good but less expensive.
4.05 Verified Buyer
they are good!
4.05 Jakya Bridges
The system is working better, and taking care of the needs we use it for, and we don't have any issues with them.
4.05 Katie Ishikawa
We like the software and we have been using it for a while and will continue to use it.
4.05 Verified Buyer
They are good.
4.05 Nathan Kronforst
We like the training and support.
4.05 Diana Schuffler
4.05 Verified Buyer
Very Comprehensible!
4.05 Verified Buyer
4.05 Verified Buyer
When I did use the software is was good
4.05 Mary Johnson
Overall they are good.
4.05 Jennifer Thomas
The training and support works, well for us.
4.05 Alicja Pietrzak
4.05 Verified Buyer
They do a good job!
4.05 Krystal Edmonds
4.05 Verified Buyer
They are good!
4.05 Verified Buyer
4.05 Verified Buyer
It's fairly reliable now and we understand the value towards it but it could use a few adjustments.
4.05 Verified Buyer
4.05 Katelyn Johnson
Like the clinical platform on the software and the training.
4.05 Verified Buyer
The system works out well for us.
4.05 Justin Bowen
A very helpful software.
4.05 Verified Buyer
We never used them, and we only did a trial run with them, but otherwise the system could use some more work on it. Don't use it at all.
4.05 Verified Buyer
Slow process between tabs
4.05 Verified Buyer
The system works for us, the training and the support is working better and we have no complaints.
4.05 Verified Buyer
I use Rethink in a small capacity.
4.05 Verified Buyer
We have had issues here and there but they usually get resolved. Everything is fine.
4.05 Rachel Phair
4.05 Verified Buyer
There are a lot of glitches on the website as well. The customer service is so bad that we stopped trying to get anything resolved.
4.05 Verified Buyer
We like the data collection for the use of share with the families to show the progress of the client.
4.05 Justin Bowen
It's a good software to use, and we use it regularly throughout the day.
4.05 Verified Buyer
The pricing is a bit high.
4.05 Verified Buyer
There are some glitches in the system
4.05 Verified Buyer
many glitches in the system
4.05 Verified Buyer
Most of the time very good but we do use other methods
4.05 Verified Buyer
call backs take a long time. Sometimes they have to keep calling
4.05 Marina Rothway
4.05 Stephanie Laucach
The system is fairly easy to use, and the training is always a good feature.
4.05 Verified Buyer
training and support goes up and down but overall a good software
4.05 Verified Buyer
easy to operate
4.05 Julie Bass
The software isn't difficult to use.
4.05 Craig Domanski
The overall system for us has been great to use, and I do recommend them to my colleagues.
4.05 Verified Buyer
We like the training, we haven't had many issues with the software.
4.05 Nancy Quinonez
The system works well for us.
4.05 Verified Buyer
Overall we have had a good relationship with Rethink.
4.05 Verified Buyer
The training is good and helpful.
4.05 Verified Buyer
The customer service great and I like how you reach out to the customers for suggestions and feedback.
4.05 Verified Buyer
It is nice that Rethink is a one-stop-shop, giving me everything needed to run my ABA business.
4.05 Verified Buyer
It is nice having everything right in front of me on the computer.
4.05 Verified Buyer
It does the data collection and scheduling all in one spot.
4.05 Danielle Christy
The way that Rethink graphs data is very easy and helpful.
4.05 Verified Buyer
We like the visuals, and the training for the staff was great.
4.05 Verified Buyer
The training and support work out well.
4.05 Nicole Vendette
4.05 Verified Buyer
The system works fine for us.
4.05 Verified Buyer
The interface with the data sruns pretty smoothly. The billing service integrates well with Rethink.
4.05 Nathan Kronforst
The training is good to use and it is somewhat user-friendly.
4.05 Sebnem Aras
It's easy to use the system.
4.05 Verified Buyer
Lesson plans are easy to use and I can upload materials and session notes.
4.05 Souzan Barkho
There is no immediate customer service.
4.05 Sarah Hawley
Rethink does almost everything we want it to. The system works well, and we have been impressed that it has run so smoothly.
4.05 Verified Buyer
Rethink is a good system, but you have to figure most things out yourself. There are also glitches, but it is overall a solid platform.
4.05 Jessica Shea
The system works for all our needs, the training is good for us and we have no issues.
4.05 Henninge Bisson
Their system works well, and we have minor issues with it and the communication is always good.
4.05 Verified Buyer
Rethink has a great range of uses.
4.05 Verified Buyer
Rethink is easy to use.
4.05 Verified Buyer
It is simple to use and easy to pick up.
4.05 Nicole Valentine
I am very happy with the Rethink system overall.
4.05 Verified Buyer
I am not happy with the clinical tools. We are not happy with the 'therawe' system.
4.05 Becky Borak
I have only used one other data collection system, and Rethink has a lot more abilities. Great scheduling and data collection features.
4.05 Verified Buyer
It is more expensive than other programs.
4.05 Verified Buyer
The support and the overall system is okay.
4.05 Verified Buyer
I would recommend them, all and all it's the best option that we have.
4.05 Verified Buyer
We like Rethink for the most part. However, it is mostly tailored to intervention for younger clients, so we have to do a lot of work on our end that will cater to older clients. In addition, when updates occur, other issues arise in the app.
4.05 Verified Buyer
The customer service is not as good as it should be. The clinical section is difficult to use, but the management and scheduling are good.
4.05 Verified Buyer
For a lot of the issues I have, I know other software programs have the same issues. I'm familiar with Rethink's back end. The intent is there and the pricing is amazing.
4.05 Verified Buyer
It is Comprehensive to do multiple modalities all in one place.
4.05 Verified Buyer
There are a few things that don't stay defaulted, but other than that they are good.
4.05 Verified Buyer
Rethink doesn't have the necessary features for something that I would recommend
4.05 Jannell Campbell
I like the ease of programming for the clinician and the data collection for the staff.
4.05 Rachel Francis
I like that it has very easy data collection. It indicates real time during the session which makes it easy for us and the RBTs.
4.05 Verified Buyer
We only use the training portion and its cost efficient.
4.05 Verified Buyer
I think initial training was done well. They seem pretty good at keeping up with meeting and things.
4.05 Verified Buyer
There are a lot of unnecessary functions and templates that make the job harder.
4.05 Verified Buyer
They have good customer service, they got back to me whenever I had questions.
4.05 Verified Buyer
Their platform is easy to use. It's intuitive.
4.05 Dan Dube
It's good for small to mid size companies and it's strength is data collection, it's not as good in billing and RCM as other products.
4.05 Alyssa Soberano
4.05 Verified Buyer
I learned how to use the system on my own.
4.05 Verified Buyer
It's fairly easy to use.
4.05 Stephen Karanja
4.05 Verified Buyer
One of my favorite features of Rethink is their resource library. Their data collection method is very detailed which can be both a positive and a negative and there are some really great features, but they can be just a little detailed for how we collect data.
4.05 Terri Newton
They are great as a Practice Management, and the customer service is good.
4.05 Verified Buyer
The pricing for the course work is affordable but there are problems with the certificates.
4.05 Verified Buyer
We like the efficiency.
4.05 Marina chitoroga
They're training videos are a great help tool we use, and the way the system is set up is not complicated.
4.05 Christine Biscardi
I like the data collection. The graphs are easy to read and I like the billing system."

"Our sales rep, Erin Mayberry, she is very responsive.
4.05 Verified Buyer
I like the fact that it is accessible. It gives us an opportunity to have a platform less expensive than Central Reach.
4.05 Verified Buyer
The support is problematic.
4.05 Kiya Olson
everything is going good so far
4.05 Elaine Gutierrez
4.05 Lori Brummel
we are not using the RBT Training as of right now but the clinical is just fine. We have no issues with the software at all
4.05 Verified Buyer
they have improved since the last time but still have minor issues
4.05 Abdul Yousufzai
4.05 Verified Buyer
Easy to use and easy to learn
3.05 Maria Tomas
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Eglal Ibrahim
3.05 Verified Buyer
3.05 Verified Buyer
3.05 Bill Koffer
3.05 Akrum Eidelsafy
3.05 Verified Buyer
3.05 Chelsea Waxler
3.05 Verified Buyer
3.05 Jill Sanders
3.05 Verified Buyer
I've never gotten access to it. They can't get me in. I'm just trying to get through to somebody to get access and it's been an impossible process. I pay for it but I don't have access. Don't worry, that won't happen next month. You can't charge me for something I don't have. I'm really unsatisfied with the training and support. I actually helped a different company transfer from Catalyst and Central Reach over to Rethink. But I've had a really bad experience with my own personal account so I'm probably going to look into a different system next time I were refer to a big company. I would love for somebody to contact me. I called and asked somebody to reach out and get me access and it's been crickets and radio silence.
3.05 Verified Buyer
I am still having trouble setting up my account and have not gotten any answers. I'm using a different system entirely at this point until I can get the answers I need.
3.05 Leah Elchonen
3.05 Verified Buyer
We're new and trying to learn the whole system and not getting much feedback except for "go watch a video". I think that once we get into the system and know it a little better I'd be more apt to recommend it. However, so far it's been very difficult to get any support on training and we could really use more feedback from Rethink.
3.05 Ivette Cortes
3.05 Alisa Lanzetta
3.05 Verified Buyer
They're billing me for six people and I only have one. I spoke with them and they agreed that's correct but the bill is still coming at $300 dollars but I only have one person active. The billing system is not working for me. They told me on the phone that they were going to sort it out yet I keep getting a bill that I owe $300 each time. So I probably owe over $1200 overall for one person. If I had went with another company, I wouldn't have owed anything until I bill out but Rethink is charging me and I don't even have clients. They're turning my company into a deficit. I have told them this multiple times. I am not able to accomplish my goals at all because it's draining my company. I really regret joining with them. I will probably end up dropping them to use another company. I think their intentions are good because they say they're going to correct it but I don't think that the billing department is not communicating with the rest of the system. Every month my business is failing because of Rethink.
3.05 Verified Buyer
I think that there are issues with the billing system. So for us, Rethink and Tebra are connected together and they need to be looked at as one system. The support around Tebra is lacking.
3.05 Bill Koffler
3.05 Verified Buyer
Training and support was great. If it was slightly less complex, I probably would refer more often but at this point I'm wondering if I'll go past the year I have with Rethink as it is.
3.05 Charlie Morrison
Setting up clients in there was way easier than using other programs I've used in the past. However I was paying out money for a service that, now that I've learned how to use Excel, I no longer need.
3.05 Verified Buyer
It would be a solid 8 if they could work out the bugs. But, as it stands, it'd be a 5. We have a lot of employees losing data suddenly when working with the Rethink system. Support will also kick you out of the system suddenly even if you're using it, with no warning.It works great when it is working but when it's not, it's really not.
3.05 Kristy O'brien
You have the option to have their billing team help you along which is very nice. Rethink makes things a lot more time efficient for us and there are a lot of extra services they include to help you out. as well.
3.05 Michael McGowan
3.05 Verified Buyer
The system is difficult to use, and not comprehensive, and the support team does not properly help customers.
3.05 Melanie Lawrence
3.05 Verified Buyer
I work with adults and Rethink is designed for children. Anything I reuse, I have to rewrite it to appeal to adults.
3.05 Verified Buyer
The support has not been good. It takes weeks to get an answer for anything.
3.05 Michael Mesa
3.05 Camilo Ramirez
3.05 Verified Buyer
The scheduling feature is a really huge thing for me and I wish it could be better and easier to use.
3.05 Verified Buyer
It's not a bad system, it's just cumbersome. On the positive side, they do make adjustments here and there.
3.05 Verified Buyer
Rethink is a better solution than most other programs, but the efficiency could improve.
3.05 Verified Buyer
Rethink is just not a reliable software to use. We have a lot of tech issues.
3.05 Verified Buyer
Given the fact that they fix things on a weekly basis, I would recommend them. The improvements they are making are helpful.
3.05 Verified Buyer
There are some kinks in the system that are frustrating. For example, the program does not have the ability to update baseline data. You're not always able to create appointments without restarting the system. I personally don't work with the billing side, but I do know that we have had numerous issues with the billing side to the point where there have been discussions about switching services. I can provide more feedback on the billing issues when speaking with Rethink directly.
3.05 Verified Buyer
3.05 Verified Buyer
We are unable to extract data so that we can utilize the data to do other tasks. We have some capability but not to the extent that is useful to us. That also includes importing data. It would be helpful if we could import data from an Excel or csv file.

It is helpful for us in terms of clinical and RBT training just not in practice management. We appreciate their attempts to roll out new features but I feel that the updates are not thoroughly tested before being pushed which is causing issues for the end users.
3.05 Verified Buyer
We often have a lot of technical issues with the platform."

"When we started with Rethink they were different, they offered something new. Now there is a lot competition out there with similar platforms for 1/3 of the price.
3.05 Denise Spata
3.05 Jennifer Espinal
3.05 Allison DeNatale
3.05 Verified Buyer
The system is always glitching. So if we are working on a treatment plan and the system glitches we have exactly 5 seconds to save the work, literally just 5 seconds and all the work is erased.
3.05 Verified Buyer
I would recommend them with the warning that the system has bugs. It's a good system if it works the way it is supposed to."

"It's extremely hard, on the clinical side, to contact anyone with follow up questions after the initial training.
3.05 Verified Buyer
That's hard to say, I've only had experience with one other platform.
3.05 Verified Buyer
There are some things that are super straight forward, but errors pop up repeatedly when using Tools such as templates. When we enter in client information we'll enter in a large group of clients at once. Once we've entered in the clients, we receive error messages, and our work isn't saved. This has caused us to lose over 90 hours of work. The front-end training is very thorough. My issues are with the support. When we contact them regarding the errors we receive, support will ask us what time and client we received the error for. There is no way for us to know for sure as we enter multiple clients into the templates at a time and don't get the errors until after they've all been entered. It's frustrating because we have already lost all of the information we put in and have provided support with what we can. We still have not received a resolution to the issues and there are issues occurring across the board, not just in one portion of the software.
3.05 Verified Buyer
We have had issues with our billing during the setup and accuracy of our billing. The UI is non-intuitive and non-customizable. The support staff has poor communication and is slow to respond to our inquires.
3.05 Zahra Aly
3.05 Verified Buyer
3.05 Verified Buyer
The system glitches and there are gaps.
3.05 Verified Buyer
The team gets a lot of "we're working on it" from Rethink as opposed to Rethink simply saying "we won't do that." It makes Rethink seem as if they're being disingenuous. They should be forthright.
3.05 Verified Buyer
The isp and signatures have been getting erased since we started.
3.05 Verified Buyer
Need better online support
3.05 Verified Buyer
We are okay with Rethink now, but they need to work on their communication and response times.
3.05 Verified Buyer
3.05 Verified Buyer
The response time is terrible. The call back is horrible.
3.05 Verified Buyer
I have used other platforms such as catalyst, central reach but Rethink is easier to use. The problems listed above are the reason for giving Rethink a 6.
3.05 Verified Buyer
There is a lot of different software out there. The reason we go with Rethink is that it has the option to add billing. I like the videos for training new staff. The ease of editing templates of reports is great for me, it is very helpful in the generation of graphs.
3.05 Verified Buyer
When the modules were revamped, there was a lot of redundancy built-in. There is a lot of time spent watching videos that are not to the point and it now takes way longer to complete modules, they are boring, and we have cut some of them out and done it ourselves.
3.05 Verified Buyer
I use other applications as well, and none of the applications are perfect.
3.05 Verified Buyer
I know Rethink is doing a huge Rehaul, so it depends on how Rethink is and performs after they are finished with it. In addition, the website was a little busy. I would consider going back to Rethink after revamp.
3.05 Verified Buyer
We signed up for a new data collection platform, so we will not be using rethink a lot anymore. We don't use them a lot. The new data collection program we use will incorporate RBT Training as well.
3.05 Verified Buyer
No answer
3.05 Verified Buyer
Rethink has a long way to go in order for Behavior analysts to use the software. It is geared towards teachers, whereas clinicians and scientists drive the field.
3.05 Verified Buyer
Rethink is affiliated with 'therawe' which almost caused a lawsuit. Session reports did not meet our expectations. The session notes that were recommended to us were not compliant.
3.05 Verified Buyer
Overall, it is a good platform. The clinical parts and billing parts still need to improve. We have issues with the data collections program, it is not comprehensive.
3.05 Verified Buyer
We've struggled over the last 9 to 12 months to rectify issues, trying to get information to fix or rectify problems."

"The RBT training is excellent. I love it.
3.05 Verified Buyer
We have significant communication issues with Rethinks staff. It was good for six months, and then it was really bad for 6 months. They could find a resolution and it almost tanked my buisness." I asked her if she would like someone to follow up and she said no she has spoken to Jamie and it has since been resolved.
3.05 Verified Buyer
The specific points of contacts have been great! I look forward to continuing working with them to make sure that this system is a good fit for us.
3.05 Jamie Turner
3.05 Verified Buyer
3.05 Verified Buyer
Lack of involvement for our intents and purposes.
3.05 Verified Buyer
Their back office reporting functions need a lot of work.
3.05 Verified Buyer
The system is very glitchy. Things don't work a lot of the time. The graphs from the system aren't very good.
3.05 Shannon Truque
I get daily non responsive errors and it won't load. We've opened tickets and nothing has been resolved.
3.05 Verified Buyer
We're only using it for one component.
2.05 Carol Hochkeppel
2.05 Vickie Jones
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Caitlyn K.
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
2.05 Verified Buyer
You guys take too long and you're not customer friendly. I wish I had stayed with CareSoft. I thought Rethink would be a better program and it has not been at all. I'm back to mostly using entirely CareSoft entirely, actually.
2.05 Nelson Favela
2.05 Diane Tobin
2.05 Kimberly Morales
2.05 Verified Buyer
Again, the biggest problems are the crashing and the lack of support.
2.05 Verified Buyer
It's not very likely I would recommend Rethink. It really doesn't do what we need it to do. For example, there is no block booking. If I have four people seeing the same client, I have to book them individually, four times.
2.05 Verified Buyer
As soon as I get bigger, I will consider leaving Rethink.
2.05 Verified Buyer
I would not refer anyone to Rethink, given my experience with billing.
2.05 Verified Buyer
The outages the system has with syncing and capturing data. There are weekly interruptions from how the system is supposed to work.
2.05 Verified Buyer
I'm considering leaving Rethink. I've done several demos, I'm actively looking.
2.05 Verified Buyer
There is no capability of doing agency-wide overview reports.".
2.05 Bryan Tanner
2.05 Verified Buyer
2.05 Verified Buyer
I use to use Central Reach. I think I'm going to go back to them.
2.05 Verified Buyer
This my own company and having to train new employees on this software. There are no resources available to assist and Rethink has not helped at all.
The task analysis does not chart the date correctly and is unusable.
2.05 Verified Buyer
The clinical program has lots of limitations, and the communication wasn't good at all, and the training was minimal. Not happy with the clinical. We are in the process of looking for a new vendor.
2.05 Verified Buyer
It would be fine if it worked, but I am having trouble. Data is not syncing at all, and I am losing a lot of data. The program is not capturing the data.
2.05 Verified Buyer
I've had a difficult time working with Rethink and the I.T. department has not been helpful. The reps I've worked with has been helpful to an extent. On my admin account and staff accounts have been having issues since May. I still have parents who hasn't been able to get access. We still get emails saying they are working on things when this stuff should've been fixed before delivering the system.
2.05 Verified Buyer
couldn't explain because she had to go
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Obsa Mohamed
1.05 Gisela Parra
1.05 Verified Buyer
1.05 Billie White
1.05 Verified Buyer
1.05 Verified Buyer
1.05 Maranda Rainford
1.05 Verified Buyer
1.05 Charles Morrison
1.05 Verified Buyer
1.05 Jordan Hausman
1.05 Verified Buyer
I've not had a good experience at all. You guys delegate everything out. The whole point of paying for your services was so you guys could help with support. But every time we try to reach out it's "no that's not something we do as a company. The whole point was to assist us and help the process be as seamless as possible but it seems like more and more things are being delegated out and it's kind of frustrating.
1.05 Verified Buyer
I had asked the marketing team specifically "Is anybody going to be available to help me if I had questions? Could I call someone?" He reassured me that yeah, I can call someone and they would be available. That was not true at all. People only work via email at Rethink and when I ask the person I'm emailing if I can call them, they say they're not provided with phones, so I cannot call anybody. I will never refer this to anybody. It is not an easy program to use. It is very time-consuming. Especially when you're just starting to learn to use things. People aren't available to help. It would be so much easier if I could call somebody- like maybe the trainer who helped me- to just ask if something is right. They kept referring me to training videos instead when I would have just one little question to answer. I had used Central Reach before Rethink and I thought Central Reach was bad but it turns out they were actually better. I thought there would be something better out there and that Rethink would be it. The marketing team made it sound appealing and it's just not usable in application. I'm actually looking to switch off of Rethink as soon as my contract is up. Also, to bill through Rethink, it's $.75 a claim and that is very expensive There's some other additional fees involved, too, that nobody told me about. I think it's just a very expensive system. That's another reason I would never refer anybody to Rethink. In fact, I will tell people about the negative issues I'm having with them instead.
1.05 Verified Buyer
The usability is not as good as other, similar programs on the market.
1.05 Verified Buyer
I have voiced my concerns with Rethink as high up as the Vice President of the company and nothing is done about it. From the first time that we spoke with Rethink, they lied. They lied during the training, they literally gave me false information. I signed on according to that info I was given and then, upon finding out I was lied to, I was like "Wait, that isn't what I was told, can I change my contract?" They said I could but then when I tried, I couldn't. So, I haven't been able to use it because of the false information I was given. Then, I had an individual that was on there, she left and I tried to remove her and they still bill me for her. I can't see a rhyme or reason for why they would do that. So, I am paying over 50 percent more than I was led to believe I would pay for. Also, they will send me a correspondence saying "We took this or that money out of your account." for an invoice that isn't even due for three or four weeks. We're just working on writing our own programming at this point to avoid using Rethink. I'm just waiting for the contract to run out.
1.05 Verified Buyer
My problem and the reason I'm not going to renew is because the onboarding did not go well for me. Once I figured it out, it's not hard to use. But, in order to get it up and running, it was a real hassle. There was one person who was extremely knowledgeable and helpful and everyone else I had to deal with was very uneven in the speed in which they did things and it was just not a fun experience for me. The person I dealt with for the billing was borderline gruff and was unhelpful.
1.05 Harry Yarmish
I had a lot of high hopes for the program when I signed up. I was recommended by a few people, but it's just not working for me at all. There's no reason why, when my BCA does the initial assessment and puts it in the system, once you try to assign the RBT the original assessment can be changed. That's ridiculous. If I wanna have another call to discuss these things, I'd like to have a BCA on the call as well as a technician.
1.05 Verified Buyer
I wouldn't be very likely to recommend Rethink because of the issues I've had with support. We've had some issues with both support and training. A lot of tickets go unsolved and it takes a very long time to get issues resolved. Additionally, as mentioned, there is not a lot of customization available to us.
1.05 Lauren Elchonen
1.05 Jesenia Blanco
1.05 Rebekah Edge
We've been with Rethink for about a year and a half now. It's not the most robust system I will say. When we signed up with them, they were two different companies that were supposed to be merging into one. I feel like a lot of promises of what would happen when they merged together have not actually happened, so that's been very frustrating for the team. Data collection is not bad but doesn't meet every one of our needs, as in having different ways to collect data. It's a very basic system. I do like their question and answer area that you can go and do some research on, I like that. I like that you can also submit suggestions for upgrades to their system. I would just say it's not near as robust as others. Some of the system doesn't seem to communicate with other parts of the system. We were looking for ease of consolidation with the merge and that hasn't happened yet. It's disappointing. If it wasn't so laborious to change systems we would probably leave Rethink, we have looked actually. We love Total Therapy and we're neutral towards Rethink if that makes sense. In terms of what was promised when we signed on with them hasn't been delivered. The system doesn't go down which is nice and it's easy to log into but doesn't meet our needs fully. There's not a lot of ways to customize things within the system for ourselves either.
1.05 Verified Buyer
There are so many glitches in the system and the scheduling part is very hard. Now, we have multiple locations. The system doesn't support multiple locations. I have to create separate emails for the separate accounts. The billing is also problematic too.
1.05 Ashley Henline
1.05 Jennifer Taylor
1.05 Verified Buyer
I used Rethink starting in 2019 and stopped in 2021. I have gone back to using them but just for RBT training. It took support a month to get it active. I had a lot of struggles when using them in the past and I would not go back to the system. The ease of use is fine but only when its working. THere are several areas I liked but the glitches made it impossible to use. The glitches outweighed the positives. I found the support lacking, there was no answers on why the glitches kept happening or how to fix it.
1.05 Verified Buyer
Parents are unable to use Rethink. The system is not providing the resources we need, and will not let us enter the data or appointments we need to enter.
1.05 Verified Buyer
I haven't been able to bill for 3 months. It's the worst. I've been wanting to leave for a while now. They are no help and I would never refer them to anyone.
1.05 Verified Buyer
The system is lacking functionality for operators to do their job effectively. It has been very slow recently and I have to continuously log out to go back in at least ten times a day. The system is not fully functional which slows down my workday.
1.05 Verified Buyer
We were having problems with our previous provider so we switched to Rethink because we were assured that system maintenance would be scheduled well in advance, that we would be able to access the system and our data without problems. Unfortunately, that has not been the case."

"In the past 6 months outages of the Rethink system have become more and more frequent. We are also having trouble more often saving our data."


"The glitches are very challenging and very frustrating. It has negatively impacted our productivity.
1.05 Verified Buyer
We just had a major outage and most of the staff's data from this past Thursday and Friday was deleted. It was necessary documentation for insurance compliance purposes.
1.05 Verified Buyer
Considering all the previously stated problems, financially it's a rip off.
1.05 Verified Buyer
I started with the Rethink Software in May. It's now August. I haven't been able to bill the entire time due to all of the issues I've encountered. It's been very frustrating from the beginning. I wish I could get out of my contract but I know that's not an option.
1.05 Verified Buyer
I'm pretty dissatisfied with the credentialing process as well.
1.05 Verified Buyer
There are numerous issues with customer service, and tracking baseline data, and the system has a lot of bugs in it.
1.05 Verified Buyer
The clinical side of this works okay for us.
1.05 Verified Buyer
There are complications with billing as we don't bill through insurance since we're located in Canada. We were hoping the Rethink software would simplify this for us but it hasn't. If we were able to change the label of "billable" to meet out needs it would be much better.

For scheduling there isn't a way to adjust an employees availability in the case where they have an emergency and are unable to work for a day. In the system we have to set an appointment to show them as unavailable.
1.05 Verified Buyer
Scheduling, payroll and overall set up presented a challenge every week. We were constantly reaching out for technical support. It didnt help.
1.05 Verified Buyer
Never.
1.05 Verified Buyer
When we've asked for help or information on how to do something, they just pass it on and nothing gets done.
1.05 Verified Buyer
At this point, the only thing we use Rethink for is RBT Training. We have asked numerous times to get out of our contract but Rethink has no allowed us to. We're now paying for 2 different software systems to operate our business due to the issues we have experienced with Rethink.
1.05 Verified Buyer
It's not user-friendly. We can't make an appointment on the app. All programs are categorized together so it is confusing. We have to download graphs one by one. Not all employees are ablet o to view other people's calendars. We are unable to access data on the app.

It's frustrating to use. There are features that show each of our providers every employee we have. They should only be able to see their information and not every employee. Also, password resets are difficult to do. Each time we reset a password we have to provide a different email address for our employees. It's time-consuming and not easy for our employees to keep track of. Support doesn't always respond when we submit a ticket or request for help.
1.05 Verified Buyer
Right now, I can't recommend it because it doesn't function the way it should since the last update. It's gotten progressively worse."

"It loses data. We're insurance based, we can't get paid without the notes.
1.05 Verified Buyer
The system is not user friendly. Notes are often lost so we have to re-enter them frequently. Using the system is very frustrating.
1.05 Verified Buyer
I would actively advise colleagues to use a different company. I would warn people against using Rethink due to the issues we have. Due to the shortcomings of the system it has cost our company money in terms of claims that haven't been paid and refunds that we had to pay back to insurers as a result of Rethink not providing documentation to insurers during our audits. It's a bad service and I have nothing good to say about it. The only reason we haven't canceled our service is that learning a new system takes time and we don't currently have that time.

I would like to meet with a Rethink representative in person to discuss these issues so that we can both be looking at the same computer screen while we go over everything.
1.05 Verified Buyer
There are features that I like but the glitches in the scheduling, lack of training, and support is frustrating.
1.05 Verified Buyer
The software is very glitchy. We're often unable to locate items for audits and signatures aren't always saved. Overall, we are very unhappy with the software.
1.05 Verified Buyer
If they fix the support, I would definitely recommend them.
1.05 Verified Buyer
When I get a hold of someone they are nice but I've not been able to get the set up of my services completed in order to be able to use the system. I have not been able to set up the program with the company. I used their credentialing program and was not thrilled, lots of miscommunication. I've been working on this since December and I am still waiting to hear back from them so that I can enroll in the data collection and billing services in order to start seeing clients. I am about to look for another provider, but I received a discount on the credentialing program if used their billing and data collection program. The inability to utilize the system is directly impacting my business as I'm unable to schedule clients. I've previously recommended the Rethink System to a colleague but now regret that decision-based on the frustration I've encountered in finishing my setup.
1.05 Verified Buyer
We have had numerous issues with the functionality of the software, contacting customer support, and with being overcharged. I've already made the decision to begin using a different software for services.
1.05 Verified Buyer
we have a lot of problems with the software.
1.05 Verified Buyer
I am not pleased and I need someone from Rethink to call me.
1.05 Verified Buyer
1.05 Verified Buyer
The level of support is horrible. I usually get no response or it can take up to two weeks. The chat is sometimes helpful. There are a ton of glitches and we have lost a ton of data, including entire client reports.
1.05 Verified Buyer
The support and customer service are very bad I talked to Jamie in customer support and even he was road
1.05 Verified Buyer
The system isn't user-friendly and it is a hassle when trying to contact the company for help. Did speak with the CEO about this and still waiting for changes.
1.05 Verified Buyer
The scheduling feature will change the time it is verified. I have a staff member who Rethink is telling me is unavailable, but is always changing the time and shown as not available. The times are always switching and we have to delete the appointment and session notes created. We have to reverify and rewrite the session note. I have spent so much time making sure it is done correctly, but it just ends up being wasted time. That's the deal with most issues I have had. It is labor-intensive to get most solutions.
1.05 Verified Buyer
I am constantly running into issues with Rethink.
1.05 Verified Buyer
There are a lot of issues, bugs, and missing features. It is not that great of software. The employees behind the software are disgruntled.
1.05 Verified Buyer
They don't return phone calls and the account manager never can reach anybody and questions go unanswered.
1.05 Verified Buyer
Rethink is just barely better than other companies.
1.05 Verified Buyer
The billing and responsiveness issues are difficult. RBT training is good, but the administrative side of things is not.
1.05 Verified Buyer
No support, very troublesome, and was just very disappointed with them. We no longer use them for our services. We got little to no help when we requested it.
1.05 Verified Buyer
The type of system and way that Rethink operates, the traditional DTP model is not the best way to learn. As the field as a whole, not rethink specifically. Rethink did not support our PRT / NET goals in the best way.
1.05 Verified Buyer
Great components but customer support is lacking.
0.05 Verified Buyer
0.05 Verified Buyer
Can't answer the question because only use it for RBT training
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer
0.05 Verified Buyer

About Rethink

Rethink provides solutions that make it easy for behavioral health therapists to structure and organize their businesses. Rethink's Smart Matching Scheduling Software helps automate and simplify staff scheduling. Synchronize scheduling, billing, compliance, and reporting with Rethink's billing software. Rethink's Clinical Tools provide access to the largest video library of best practices available in the field of behavioral therapy. To develop aspiring learners, Rethink offers a video-based RBT certification course.

Read Rethink's reviews to see what people say about them in phone surveys.

Rethink Location

New York, NY
49 West 27th Street, 8th Floor
New York, NY 10001
877-988-8871
Map & Hours