Verified Reviews for Rethink

We conducted phone surveys with actual customers

Winsby receives invoices from Rethink each month, then calls their customers to ask them to rate Rethink, based on their experience. Rethink's star rating is the total of all ratings and verified reviews from real customers.

877-988-8871 www.rethinkbehavioralhealth.com

Rethink

3.8 356 surveys

Verified Buyers

5.0 07/20/2023 Julia Kyle

It has done great things for the company. We love it.

5.0 07/06/2023 Verified Buyer

5.0 06/01/2023 Denise Spata

Rethink is one of the easiest software to use. It's user friendly and easy to train on.

5.0 05/26/2023 Verified Buyer

5.0 04/20/2023 Kristen Okano

It's pretty easy to use. Everyone who has gone through the RBT mods have passed.

5.0 03/27/2023 Verified Buyer

5.0 03/23/2023 Verified Buyer

5.0 03/16/2023 Verified Buyer

5.0 03/13/2023 Verified Buyer

5.0 03/09/2023 Reggie

We like the software. It is helpful!

5.0 03/09/2023 Mia Hassura

We really like using Rethink!

5.0 02/27/2023 Verified Buyer

5.0 02/24/2023 Verified Buyer

5.0 02/23/2023 Verified Buyer

5.0 02/20/2023 Tish Huey

5.0 02/17/2023 Verified Buyer

5.0 02/13/2023 Verified Buyer

5.0 01/27/2023 Andrea Perkins

Rethink is easy to use and

5.0 01/26/2023 Verified Buyer

5.0 01/26/2023 Natalie Reimann

We use it RBT Training and it fits our needs perfectly.

5.0 01/25/2023 Whitney Jaramillo

Haven't gotten any complaints, and the staff likes the software and training.

5.0 01/25/2023 Verified Buyer

5.0 01/19/2023 Travis Gordon

We haven't had any issues with the service, and everything works out fine.

5.0 12/19/2022 Lindsay Pryor

We are good with them and the communication between is also good.

5.0 12/13/2022 Wanja Kiraguri

They are very helpful!

5.0 12/05/2022 Leslie Flores

Haven't had any issues with them and we are happy and satisfied with them.

5.0 11/28/2022 Verified Buyer

5.0 11/28/2022 Henry

I believe it is easy to use and a great benefit for everyone!

5.0 11/28/2022 Frederick Ullrich

we are very pleased with Rethink!

5.0 11/18/2022 Giselle

5.0 11/18/2022 Verified Buyer

5.0 11/18/2022 Ann Marie Shelton

Everything is quite simple to comprehend. I love it!

5.0 11/15/2022 Verified Buyer

5.0 11/11/2022 Verified Buyer

5.0 11/07/2022 Verified Buyer

5.0 11/03/2022 Katrina Mellott

Thy are awesome

5.0 10/20/2022 Nicholas Scalera

They do a great job. The software is very simple to use.

5.0 10/18/2022 Verified Buyer

5.0 10/13/2022 Verified Buyer

5.0 10/11/2022 Verified Buyer

5.0 10/10/2022 Verified Buyer

5.0 10/07/2022 Lara Blanchard

I always recommend Rethink !! They are great

5.0 09/28/2022 Jeffrey Walker

They do a great job!

5.0 09/26/2022 Verified Buyer

5.0 09/22/2022 Verified Buyer

5.0 09/12/2022 Emliy TERATSUYAN

A very helpful tool.

5.0 08/15/2022 Verified Buyer

5.0 08/10/2022 Verified Buyer

5.0 08/09/2022 Verified Buyer

5.0 08/09/2022 Sarah Craley

The system works well for us and we like the support and training.

5.0 07/18/2022 Verified Buyer

5.0 07/07/2022 Verified Buyer

5.0 07/05/2022 Verified Buyer

5.0 06/29/2022 Verified Buyer

5.0 06/28/2022 Verified Buyer

5.0 06/28/2022 Konnor Graber

We like the support and it's been easy using their software

5.0 06/24/2022 Verified Buyer

5.0 05/05/2022 Verified Buyer

5.0 05/04/2022 Verified Buyer

5.0 05/03/2022 Verified Buyer

5.0 04/14/2022 Verified Buyer

5.0 04/11/2022 Andrea Perkins

I love the software and I don't have any issues.

5.0 04/07/2022 Leslie Flores

We like the system and the training and support are also very good to use.

5.0 04/06/2022 Verified Buyer

5.0 04/06/2022 Traci Ramos

They're the best system that we've tried and the easiest to us for us at this time.

5.0 03/22/2022 Verified Buyer

5.0 03/21/2022 Verified Buyer

5.0 03/17/2022 Verified Buyer

5.0 02/25/2022 Verified Buyer

5.0 02/23/2022 Verified Buyer

5.0 02/21/2022 Molly Towers

Rethink has everything in one place, allowing us to get everything done on one website.

5.0 02/16/2022 Verified Buyer

5.0 02/10/2022 Thara Srikanth

Rethink is very comprehensive, and it is easy to train staff with the RBT and ABA Basic modules. Rethink is also easy to use, has a great learning plan, and has great lesson library banks with videos.

5.0 01/21/2022 diana shuffler

They have a good self-help library, it's been a good experience and I can't complain and I'm currently satisfied.

5.0 01/18/2022 Verified Buyer

5.0 01/17/2022 Araceli Meraz

Rethink is very easy to use, and whenever we have a question, they are always there to help.

5.0 12/17/2021 Verified Buyer

5.0 12/02/2021 Verified Buyer

5.0 11/10/2021 Verified Buyer

5.0 11/08/2021 Verified Buyer

5.0 11/05/2021 Juanita Owusu

Rethink has great information for RBT training. It is very easy to use, self-paced, and the learners are able to be independent.

5.0 11/04/2021 Verified Buyer

5.0 11/03/2021 Leticia Moreno

Rethink has a lot to offer with data collection, scheduling, billing.

5.0 10/28/2021 Diana Martin

The Rethink system is very user-friendly and easily accessible. Data collection is very simplistic, and the programs are written very well. Overall we are very happy

5.0 10/28/2021 Fran Strauch

Rethink has a great product, and they have great customer service. Their support is great and has been improving.

5.0 10/15/2021 Janelis

Rethink is very simple to use.

5.0 10/14/2021 Verified Buyer

5.0 10/08/2021 Katherine R.

It has been really easy to maneuver Rethink's system.

5.0 10/07/2021 Patricia Caruso

We have had a good experience with Rethink.

5.0 10/06/2021 John Finucane

Rethink is easy to use, they are great.

5.0 10/06/2021 Julissa Tabb

Rethink is very easy to use, and the customer service response time is immediate.

5.0 10/05/2021 Lauren Calvosa

Rethink is easy to work with, and their support is amazing. The representatives are great and they take care of things immediately.

5.0 10/05/2021 Kristen Okano

Everyone who has gone through Rethink has passed their exam.

5.0 09/24/2021 Araceli Meraz

Every time we have needed help, someone at Rethink is always available for us.

5.0 09/21/2021 Verified Buyer

4.5 07/24/2023 Denise Spata

The product is user-friendly. It's one fo the easer systems to use.

4.5 06/27/2023 Verified Buyer

4.5 06/16/2023 Abdul Yousufzai

I think it's easy to work with.

4.5 06/09/2023 Verified Buyer

4.5 06/09/2023 Morgan Sanchez

It's the best platform to encompass everything: data collection, scheduling, training, etc.

4.5 05/19/2023 Verified Buyer

4.5 04/19/2023 John Finucane

It's a good software for our needs.

4.5 02/20/2023 Verified Buyer

4.5 01/26/2023 Scott Levine

The system has been working really well for us.

4.5 01/26/2023 Nicole Valentine

4.5 12/14/2022 Rebecca Solomon

Very easy to use!

4.5 12/02/2022 Mike Huckins

Avery simple software to learn!

4.5 12/02/2022 Lauren

4.5 10/19/2022 Verified Buyer

4.5 09/19/2022 Amanda Biss

The system RBT works good for us and we haven't had many problems with there software.

4.5 09/15/2022 Tricia Nelson

The training and support is works really well for us.

4.5 08/16/2022 Ann Dalena

We have no issues when using their systems, and I have no complaints.

4.5 08/16/2022 Verified Buyer

4.5 08/15/2022 April Robinson

Rethink is a great to our company.

4.5 08/12/2022 Marilyn Best

The software is a great help!

4.5 08/12/2022 Verified Buyer

4.5 08/11/2022 Verified Buyer

4.5 08/10/2022 Verified Buyer

4.5 07/11/2022 Verified Buyer

4.5 07/08/2022 Verified Buyer

4.5 06/30/2022 Richard Kelly

It's easy to use their training and they're clinical and we like the tracking of it.

4.5 06/30/2022 Keri Cecilia

The systems work the way we need them to and some of the applications are easy to work with.

4.5 06/21/2022 Tamara Parker

4.5 05/09/2022 Verified Buyer

4.5 05/05/2022 Verified Buyer

4.5 05/03/2022 Verified Buyer

4.5 04/11/2022 Verified Buyer

4.5 04/07/2022 Innia Pereira

Still learning the system and all of the functionality of the system, it's getting easier to use the more we use it.

4.5 03/23/2022 Verified Buyer

4.5 03/22/2022 Verified Buyer

4.5 02/25/2022 Verified Buyer

4.5 01/17/2022 Christine Manning

The system works for us and meets our needs.

4.5 01/13/2022 Sarah Heiniger

Rethink is a one-stop-shop. They have many things we need all in one place.

4.5 12/13/2021 Sarah Bartlett

Haven't had any major issues, and when I've had questions someone always gets back to me quickly.

4.5 12/07/2021 Verified Buyer

4.5 11/18/2021 Ed

I am happy with Rethink. It has made my business more bearable, effective, and amazing.

4.5 11/15/2021 Verified Buyer

4.5 11/12/2021 Randall Lavender II

Rethink is very easy to get started and user-friendly.

4.5 11/05/2021 Verified Buyer

4.5 10/19/2021 Verified Buyer

4.5 10/08/2021 Verified Buyer

4.5 09/30/2021 Verified Buyer

4.5 09/22/2021 Verified Buyer

4.5 09/21/2021 Verified Buyer

4.0 08/29/2023 Verified Buyer

4.0 08/29/2023 Jennifer Giordano

They've got connections to different behavioral assessments. I find that very helpful.

4.0 08/25/2023 Verified Buyer

4.0 08/25/2023 Hector Hernandez

Overall, I'm satisfied with the system.

4.0 08/01/2023 Shannon Dawkins

They're very responsive. Any feedback we give them they take into consideration.

4.0 07/11/2023 Verified Buyer

4.0 06/09/2023 Angela Brown

Transitioning to Rethink has been a positive experience for us. Overall, we're satisfied with the software.

4.0 06/08/2023 Verified Buyer

4.0 04/03/2023 Verified Buyer

4.0 03/30/2023 Edward Kamara

The system is very helpful in keeping track of all our administrative and clinical documentation.

4.0 03/30/2023 Lisa Ozowara

The services are more affordable than other alternatives.

4.0 03/23/2023 Elka (Elke) Rothstein

It does its job!

4.0 03/21/2023 Daniela Nava

A great software that has been helpful to us!

4.0 02/23/2023 Verified Buyer

4.0 01/26/2023 Verified Buyer

4.0 01/25/2023 Jakya Bridges

The system is working better, and taking care of the needs we use it for, and we don't have any issues with them.

4.0 01/19/2023 Sarah Heiniger

We like the software and we have been using it for a while and will continue to use it.

4.0 12/19/2022 Verified Buyer

4.0 12/19/2022 diana shuffler

4.0 11/18/2022 Mary

Overall they are good.

4.0 11/16/2022 Jennifer Thomas

The training and support works, well for us.

4.0 10/20/2022 Alicja Pietrzak

4.0 10/20/2022 Verified Buyer

4.0 10/18/2022 Krystal Edmonds

4.0 10/18/2022 Verified Buyer

4.0 10/17/2022 Verified Buyer

4.0 10/12/2022 Verified Buyer

4.0 09/28/2022 Verified Buyer

4.0 09/27/2022 Katelyn Johnson

Like the clinical platform on the software and the training.

4.0 09/26/2022 Verified Buyer

4.0 09/21/2022 Justin Bowen

A very helpful software.

4.0 09/19/2022 Verified Buyer

4.0 09/13/2022 Verified Buyer

4.0 07/27/2022 Rachel Phair

The system is okay, I am just getting used to it. We use It for scheduling right now.

4.0 07/27/2022 Verified Buyer

4.0 07/26/2022 Verified Buyer

4.0 07/13/2022 Mary Moreno

It's a good software to use, and we use it regularly throughout the day.

4.0 06/30/2022 Verified Buyer

4.0 06/30/2022 Marina Rothway

Overall extremely pleased with Rethink. They have some glitches in scheduling sometimes

4.0 05/10/2022 Verified Buyer

4.0 05/09/2022 Verified Buyer

4.0 04/12/2022 Julia Bass

The software isn't difficult to use.

4.0 04/11/2022 Craig Domanski

The overall system for us has been great to use, and I do recommend them to my colleagues.

4.0 04/08/2022 Verified Buyer

4.0 03/11/2022 Nancy Quinonez

The system works well for us.

4.0 02/24/2022 Verified Buyer

4.0 02/23/2022 Verified Buyer

4.0 02/17/2022 Verified Buyer

4.0 02/16/2022 Verified Buyer

4.0 02/10/2022 Danielle Christy

The way that Rethink graphs data is very easy and helpful.

4.0 01/26/2022 Verified Buyer

4.0 01/24/2022 Verified Buyer

4.0 01/18/2022 Verified Buyer

4.0 01/17/2022 Sebnem Aras

It's easy to use the system.

4.0 01/17/2022 Nathan Kronforst

The training is good to use and it is somewhat user-friendly.

4.0 01/13/2022 Verified Buyer

4.0 12/16/2021 Sarah Hawley

Rethink does almost everything we want it to. The system works well, and we have been impressed that it has run so smoothly.

4.0 12/15/2021 Verified Buyer

4.0 12/14/2021 Henninge Bisson

Their system works well, and we have minor issues with it and the communication is always good.

4.0 12/14/2021 Jessica Shea

The system works for all our needs, the training is good for us and we have no issues.

4.0 12/07/2021 Verified Buyer

4.0 11/15/2021 Verified Buyer

4.0 11/04/2021 Nicole Valentine

I am very happy with the Rethink system overall.

4.0 10/22/2021 Minah Yacher

I have only used one other data collection system, and Rethink has a lot more abilities. Great scheduling and data collection features.

4.0 09/22/2021 Verified Buyer

4.0 09/21/2021 Verified Buyer

3.5 07/25/2023 Ebony Willis

It's really easy to get in touch with someone and they're always making updates.

3.5 06/26/2023 Verified Buyer

3.5 06/16/2023 Verified Buyer

3.5 06/13/2023 Verified Buyer

3.5 06/09/2023 Verified Buyer

3.5 05/31/2023 Verified Buyer

3.5 05/30/2023 Heidi Smith

Our representative is very responsive. I enjoy working with him. Over the past 9 months, I've been requesting that our documents reflect our client's data such as name, dob, Medicaid #, etc on the funder reports. The funder requires this information and can appear on the header or footer but we need it to show on every single page of the funder reports. The reports still do not show this date.

3.5 05/23/2023 Ileisys Espinosa

I like Rethink as a whole, I just don't like all of the issues we have had and continue to have. I've been working with Rethink for over 5 years now. They continue to add new features which would be great if the current features worked properly or if the new features didn't cause the software to glitch. I've reached out to Rethink repeatedly and have a weekly meeting with my account manager yet we still consistently have issues.

3.5 03/22/2023 Kristi Witkowski Lombardo

The software is very helpful!

3.5 03/22/2023 Verified Buyer

3.5 03/16/2023 Verified Buyer

3.5 02/22/2023 Verified Buyer

3.5 02/20/2023 Verified Buyer

3.5 02/17/2023 Verified Buyer

3.5 01/26/2023 Verified Buyer

3.5 12/19/2022 Nathan Kronforst

We like the training and support.

3.5 12/14/2022 Verified Buyer

3.5 11/29/2022 Verified Buyer

3.5 09/14/2022 Verified Buyer

3.5 08/10/2022 Verified Buyer

3.5 07/06/2022 Verified Buyer

3.5 07/05/2022 Verified Buyer

3.5 06/30/2022 Verified Buyer

3.5 05/11/2022 Stephanie Laucach

The system is fairly easy to use, and the training is always a good feature.

3.5 02/22/2022 Verified Buyer

3.5 01/26/2022 Verified Buyer

3.5 01/26/2022 Nicole M Vendette

Support isn't very good.

3.5 01/12/2022 Souzan Barkho

There is no immediate customer service.

3.5 12/02/2021 Verified Buyer

3.5 10/28/2021 Verified Buyer

3.5 10/21/2021 Verified Buyer

3.5 09/28/2021 Verified Buyer

3.5 09/27/2021 Verified Buyer

3.5 09/24/2021 Verified Buyer

3.5 09/23/2021 Verified Buyer

3.5 09/22/2021 Verified Buyer

3.0 09/15/2023 Verified Buyer

3.0 07/17/2023 Jennifer Espinal

Everyone is super informed and super responsive. They have great communication and they are very helpful. I love the simplicity of the system. However, on the clinical side, it is lacking a lot of stuff that we need. For example, we the VB map section doesn't allow us to pull in the VB graph and medical necessities information. We are unable to unselect objectives. It would also be helpful if there was a drop-down feature to select the information that the insurance companies need for goals. Example: goal has been met, goal is in progress, etc. With the limitations on the clinical side of the software, I have paused hiring more clinicians. The way that the system is now and the time it takes makes hiring difficult. I have more feedback that I'm willing to provide and I'd like to discuss this with Rethink.

3.0 07/17/2023 Allison DeNatale

It is difficult to move around appointments in the scheduling portion of the program. If someone cancels an appointment I have to delete the appointment before I can update other appointments. You are unable to update task analysis steps once they're entered. Navigating the resources is difficult to locate. The resources are not organized in a way that makes them easy to locate. Sometimes we never receive responses from the support team when we submit a ticket. It's nice that all of the data is graphed and online. We do not use the writing reports function because it is very difficult. Once you create a report template you are unable to make any updates to the template instead you have to create a new template.

3.0 07/14/2023 Verified Buyer

3.0 06/28/2023 Verified Buyer

3.0 06/23/2023 Verified Buyer

3.0 05/19/2023 Zahra Aly

The potential is there for Rethink to do all that we want it to do, but it does not function like any other data management system we have used which makes it difficult to learn. There are a lot of self-training resources but it would be very helpful if there was some type of live new user training with a Rethink representative. We have numerous issues with the RBT portion, IOA data, goals, and data collection. In the RBT portion, the description gets cut off if there are too many characters. On a mobile device information is cut off due to the screen size. Also, if a device is locked we do not get alert intervals. While working on IOA Data you can't see the RBT data live. You have to wait until the end of the session before you can see what notes you have taken. For goals, there is only a trial period for mastery not for assessment. Data collection for behaviors does not show up on the mobile app which is isn't useful.

3.0 04/21/2023 Verified Buyer

3.0 03/21/2023 Verified Buyer

3.0 01/25/2023 Verified Buyer

3.0 09/29/2022 Verified Buyer

3.0 07/27/2022 Verified Buyer

3.0 07/25/2022 Verified Buyer

3.0 03/18/2022 Verified Buyer

3.0 02/15/2022 Verified Buyer

3.0 10/21/2021 Verified Buyer

3.0 10/20/2021 Verified Buyer

2.5 08/30/2023 Verified Buyer

2.5 08/21/2023 Verified Buyer

2.5 07/24/2023 Evelyn Sobczak

There's a big learning curve in training technicians on how to use the program. The program has some oddities that take time to figure out such as the different modes that are offered and how they work. The program library for the skill building isn't comprehensive so we have to create custom programs. The support team is slow to respond.

2.5 07/07/2023 Verified Buyer

2.5 05/19/2023 Verified Buyer

2.5 02/24/2023 Verified Buyer

2.5 07/12/2022 Verified Buyer

2.5 03/16/2022 Verified Buyer

2.5 02/25/2022 Verified Buyer

2.5 01/13/2022 Verified Buyer

2.5 12/03/2021 Verified Buyer

2.5 11/12/2021 Verified Buyer

2.5 10/29/2021 Verified Buyer

2.0 08/25/2023 Verified Buyer

2.0 08/21/2023 Verified Buyer

2.0 08/07/2023 Verified Buyer

2.0 07/27/2023 Verified Buyer

2.0 07/10/2023 Verified Buyer

2.0 05/25/2023 Ashley Long

The clinical setup is not customizable. We have challenges with syncing the app and the website. The app training that is posted is outdated and incorrect for the new app. Also, it is not user-friendly. The reporting dashboard is very limited and not comprehensive. It is helpful to have a contact person and she is very responsive. However, the system training is very poor. It would be helpful to have videos to assist with training. The clinical training is focused on DBT therapy. There are also a lot of negative examples of therapy included in the training such as restraints and punishment.

2.0 11/18/2022 Verified Buyer

2.0 02/25/2022 Verified Buyer

1.5 09/19/2023 Verified Buyer

1.5 09/07/2023 Verified Buyer

1.5 10/17/2022 Verified Buyer

1.5 12/09/2021 Verified Buyer

1.5 11/10/2021 Verified Buyer

1.0 08/01/2023 Verified Buyer

1.0 07/27/2023 Verified Buyer

1.0 06/30/2023 Verified Buyer

1.0 06/19/2023 Verified Buyer

1.0 06/02/2023 Verified Buyer

1.0 05/16/2023 Verified Buyer

1.0 09/22/2022 Verified Buyer

1.0 03/18/2022 Verified Buyer

1.0 11/12/2021 Verified Buyer

0.5 09/20/2023 Verified Buyer

0.5 08/25/2023 Verified Buyer

0.5 05/31/2023 Verified Buyer

0.5 12/13/2022 Verified Buyer

0.5 10/13/2022 Verified Buyer

0.5 07/27/2022 Verified Buyer

0.5 07/15/2022 Verified Buyer

0.5 06/30/2022 Verified Buyer

0.5 03/11/2022 Verified Buyer

0.5 12/10/2021 Verified Buyer

0.5 12/08/2021 Verified Buyer

0.5 09/23/2021 Verified Buyer

0.0 09/19/2023 Verified Buyer

0.0 08/29/2023 Verified Buyer

0.0 08/25/2023 Verified Buyer

0.0 07/18/2023 Verified Buyer

0.0 07/12/2023 Verified Buyer

0.0 06/20/2023 Verified Buyer

0.0 06/09/2023 Verified Buyer

0.0 06/08/2023 Verified Buyer

0.0 05/31/2023 Verified Buyer

0.0 03/27/2023 Verified Buyer

0.0 07/05/2022 Verified Buyer

0.0 03/15/2022 Verified Buyer

0.0 11/08/2021 Verified Buyer

0.0 10/28/2021 Verified Buyer

About Rethink

Rethink provides solutions that make it easy for behavioral health therapists to structure and organize their businesses. Rethink's Smart Matching Scheduling Software helps automate and simplify staff scheduling. Synchronize scheduling, billing, compliance, and reporting with Rethink's billing software. Rethink's Clinical Tools provide access to the largest video library of best practices available in the field of behavioral therapy. To develop aspiring learners, Rethink offers a video-based RBT certification course.

Read Rethink's reviews to see what people say about them in phone surveys.

Rethink Location

New York, NY
49 West 27th Street, 8th Floor
New York, NY 10001
877-988-8871
Map & Hours