Verified Reviews for Rethink

5.05 07/22/2024 Verified Buyer

It's a really easy system to use. Apart from the issues I have with the support team, I've been very happy with Rethink.

5.05 07/19/2024 Skylar Radford

They're great. I love how much Rethink encompasses, everything is all in one. It has a really good range of features on both the clinical and administration side.

5.05 07/17/2024 Lucretia Davis

I would definitely refer Rethink based off the experiences we've had so far, mainly due to the ease of using the system.

5.05 07/12/2024 Jason Canlas

You do have to really study and learn the system, but then when you do, it's very easy to use. The training we received was very thorough and everyone was helpful. We looked into a lot of other, similar systems but Rethink is definitely the best option we found out there.

5.05 06/24/2024 Mike Cheeseman

Everything about Rethink is very intuitive.

5.05 06/24/2024 Ingrid Escobar

So far, everything is looking pretty good. I will say I haven't been using Rethink for an awfully long time. It's pretty easy to use once you're used to it. After using other platforms, I've found Rethink to be the easiest to use. Comparing it especially to Central Reach, Rethink is way easier.

5.05 06/24/2024 Jalen Jackson

The program keeps us extremely organized. It gives us unlimited scheduling and that's a bonus because we have different business so it's really easy to get that into play. Also, we really like the Excel worksheet where you can just export all of the information into an Excel sheet with no issues. We've also really taken advantage of the RBT courses. It keeps us organized, everything is in one.

5.05 06/21/2024 Carli Joiner

I love how simple and easy the platform is to use. I recently started my own company and I chose to use Rethink at my own company, after having used it in the past.

5.05 06/20/2024 Wendy Pagell

It's pretty comprehensive and user-friendly. I've been very lucky to have really good trainers and support staff to answer my questions. I also think it's cost-effective. To be able to set up clients, set up staff, and all that stuff in Rethink is pretty self-explanatory and user-friendly.

5.05 06/18/2024 Bryant Ragsdale

It didn't take long to figure out how to use the system. I was working with a company that used it, and I liked the system enough that when I branched out on my own I bought it for myself as a sole proprietor. I use it to work with adults with special needs.

5.05 06/14/2024 Verified Buyer

We really enjoy Rethink. The RBTs use it to manage data. I think the only thing I have some problems with is getting the program to put in the target. Sometimes it works better than others but other times, it doesn't stick with the baseline.

5.05 05/08/2024 Verified Buyer

The system is very user-friendly and the training was great. It accomplishes everything that we need it to. It has a great library of lesson plans that you can choose from.

5.05 05/07/2024 Kaylee Bihm

I think the care coordination and support when I was getting things off the ground was great and easy to access. I'm a small business and it was very user friendly. I've also worked with a larger business that used Rethink and it was very easy there, as well. The billing option has been life changing. Having it all in one system is really convenient.

5.05 05/07/2024 Jacquelin Jackson

I thought the training at the beginning was really helpful and typically support has been very quick to respond. The only thing that can be confusing is there are many different people who handle different things for support. So, sometimes I have to get passed around to the correct person. Once I am speaking to the right person though, they always get things handled for me.

5.05 04/16/2024 Amy P.

I've been very happy with the services so far. I like how it's customizable, we're able to add features to make the system work for our specific organization.

5.05 04/12/2024 Emma Malmgren

I like the compatibility of being able to use it online and on an app. It's compatible across multiple devices which is really a big deal in certain situations. Being able to modify the graphs is very nice, as well. Being able to pull a report showing customized and specific data is a feature we were not able to find in other, similar, programs.

5.05 04/11/2024 Tonette Murphy

I would recommend them because it is a very comprehensive system to use, especially if you are a small business. It's very hands-on. Someone is always reaching out when new updates or training opportunities come up.

5.05 04/10/2024 Cheryl Evans

It's easy to use and Rethink accommodates us for our quirky needs.

5.05 04/10/2024 Craig Domanski

The support team has been excellent, we honestly don't utilize them enough. We love Rethink. I was around before there were things like Rethink so I love to see things like this advance and improve and I'm glad to be able to offer my opinions to help with that.

5.05 04/05/2024 Jessica Schueler

We had Central Reach before and Rethink has been great, especially compared to them. It's been really good so far.

5.05 04/03/2024 Jason Giansanti

I already do recommend them actually. It does meet the standards for most insurance companies and you have EVV compliance which is very uncommon in ABA software.

5.05 03/18/2024 Laura Greco

I think it's extremely user friendly, and everybody here is always able to find support when needed.

5.05 03/18/2024 Stacie Dizzley-Streeter

I've been using Rethink for years. It's user friendly and customer support is really great.

5.05 03/13/2024 Sharon Southard

It's easy to use. It's definitely good for the value, not too expensive. I've really been enjoying using it, my staff has been, too. They were a little hesitant at first but it's a lot easier and more user friendly than Central Reach.

5.05 03/05/2024 Verified Buyer

Rethink offers a lot of support and training. The system can do a lot.

5.05 03/01/2024 Jason Taylor

Their service is a 10 out of 10 for me.

5.05 02/23/2024 Leslie Self

I've been using it for years and it's always been very easy to use.

5.05 02/23/2024 Colleen Meyers

Because of the training and support. If we have a question it's easy to get ahold of someone and get an answer right away.

5.05 02/21/2024 Denise Spata

It's one of the more user friendly systems out there. I also like the ease of reaching out to support.

5.05 02/21/2024 April Robinson

Because there are so many features to the Rethink platform. We use it for scheduling, training and data collection. It's convenient to have it all in one place.

5.05 01/30/2024 Justin Freeman

They work with us with any issues we've had and the system is easy to use.

5.05 01/05/2024 Victor Burton

I already have referred people actually.I've tried a few other programs and this is the best of the options.

5.05 01/04/2024 Verified Buyer

Already referred someone actually,it was easy to use and we got our credentialing under way in under 30 days.

5.05 01/03/2024 Verified Buyer

I have very little time and lot of things to do. Being able to go to billing and scheduling and programming all at once makes the most sense and Rethink allows me to do so.

5.05 12/15/2023 Dorothy Williams

Rethink's system is user-friendly and a time-saver.

5.05 11/29/2023 Monica Castro

Rethink's system is user-friendly and easily accessible.

5.05 11/21/2023 Danai Diaz

The system is user-friendly and provides the resources we need.

5.05 11/21/2023 Jennifer Espinal

Rethink's system is easy to use, and keeps all information in the same place.

5.05 11/14/2023 Brandi Hernandez

Rethink's training is interactive and to the point. The system is also user-friendly.

5.05 11/09/2023 Karstein Wendling

Having data collection and appointment information through the same system is awesome.

5.05 11/08/2023 Eric Njoroge

We've been with Rethink for six or seven years and the system is very user-friendly compared to their competitors.

5.05 11/07/2023 Verified Buyer

The RBT training is comprehensive and user-friendly.

5.05 11/06/2023 Verified Buyer

Rethink's system encompasses billing and payroll, which is incredibly helpful.

5.05 11/01/2023 Monica Castro

I've been using Rethink for a long time and am happy with the services provided.

5.05 11/01/2023 Darien Evans

Rethink is a user-friendly system, and we've had great experiences with them so far.

5.05 10/31/2023 Thara Srikanth

Rethink is a good tool to use for data selection and the support system is good.

5.05 10/31/2023 Jennifer Agganis

Rethink's system is user-friendly and they provide great customer support.

5.05 10/31/2023 Verified Buyer

I get feedback from the people on my end that it is easy to use and it seems to be doing what we need.

5.05 10/27/2023 Verified Buyer

I have no interest in switching over to any other software program. I'm a huge fan on Rethink.

5.05 07/20/2023 Julia Kyle

It has done great things for the company. We love it.

5.05 07/06/2023 Verified Buyer

It's very user friendly and logical. That's from my end, the administrative and billing end. It may be different on the clinical end.

5.05 06/01/2023 Denise Spata

Rethink is one of the easiest software to use. It's user friendly and easy to train on.

5.05 05/26/2023 Verified Buyer

Definitely the training. They're friendly, likable people to work with, knowledgeable also.

5.05 04/20/2023 Kristen Okano

It's pretty easy to use. Everyone who has gone through the RBT mods have passed.

5.05 03/27/2023 Verified Buyer

The system runs smoothly and helps us with the goals.

5.05 03/23/2023 Verified Buyer

The software is very helpful!

5.05 03/16/2023 Verified Buyer

I like the platform. It has good reports. It has most of what I would like. It's easy for the staff to use.

5.05 03/13/2023 Verified Buyer

The entire system has been running smoothly for us.

5.05 03/09/2023 Mia Hassura

We really like using Rethink!

5.05 03/09/2023 Reggie Finucane

We like the software. It is helpful!

5.05 02/27/2023 Verified Buyer

Everything has been a lot better with Rethink overall. The system is accomplishing everything.

5.05 02/24/2023 Verified Buyer

Everything has been fine.

5.05 02/24/2023 Verified Buyer

The system has been running smoothly.

5.05 02/23/2023 Verified Buyer

the system has been running smoothly and we have no complaints.

5.05 02/23/2023 Verified Buyer

Works great for all our teams to put in new information and scheduling.

5.05 02/20/2023 Taylor Pryor

5.05 02/17/2023 Verified Buyer

Rethink's software is very helpful for my organization.

5.05 02/13/2023 Verified Buyer

The system is easy to work with.

5.05 01/27/2023 Andrea Perkins

Rethink is easy to use and

5.05 01/26/2023 Verified Buyer

The system helps us with our goals and is really easy to use.

5.05 01/26/2023 Natalie Reimann

5.05 01/26/2023 Verified Buyer

5.05 01/25/2023 Susan Pietrzak

Haven't gotten any complaints, and the staff likes the software and training.

5.05 01/25/2023 Verified Buyer

They have improved a lot and we love the new system.

5.05 01/25/2023 Verified Buyer

The training support team is super responsive. Very good people.

5.05 01/19/2023 Travis Gordon

We haven't had any issues with the service, and everything works out fine.

5.05 12/19/2022 Lindsay Pryor

We are good with them and the communication between is also good.

5.05 12/13/2022 Wanja Kiraguri

They are very helpful!

5.05 12/05/2022 Leslie Flores

Haven't had any issues with them and we are happy and satisfied with them.

5.05 11/28/2022 Verified Buyer

Their updated system has been doing wonders for us.

5.05 11/28/2022 Henry Akanni

I believe it is easy to use and a great benefit for everyone!

5.05 11/28/2022 Amanda Schuffler

we are very pleased with Rethink!

5.05 11/18/2022 Verified Buyer

For me it is great!

5.05 11/18/2022 Ann Marie Selton

Everything is quite simple to comprehend. I love it!

5.05 11/18/2022 Giselle Blanchard

5.05 11/15/2022 Verified Buyer

Rethink system is easy to navigate through.

5.05 11/11/2022 Verified Buyer

I am happy with rethink.

5.05 11/11/2022 Verified Buyer

Rethink support is helpful and responsive now.

5.05 11/07/2022 Verified Buyer

They are good.

5.05 11/03/2022 Katrina Mellott

Thy are awesome

5.05 10/20/2022 Tameaka McGrier

They do a great job. The software is very simple to use.

5.05 10/18/2022 Verified Buyer

The software is easy to use and the support team doesn't take long getting back to us.

5.05 10/13/2022 Verified Buyer

We enjoy the software!

5.05 10/11/2022 Verified Buyer

Support team is really responsive when it comes to technical issues.

5.05 10/10/2022 Verified Buyer

Rethink has gotten better, system is very useful.

5.05 10/07/2022 Lara Blanchard

I always recommend Rethink !! They are great

5.05 09/28/2022 Amy Bowden

They do a great job!

5.05 09/26/2022 Verified Buyer

It is very easy to use and works well with our system.

5.05 09/22/2022 Verified Buyer

Its really easy to navigate through. I have no issues.

5.05 09/12/2022 Emily TERATSUYAN

A very helpful tool.

5.05 08/15/2022 Verified Buyer

We haven't had any issues as of lately. They've gotten better.

5.05 08/15/2022 Verified Buyer

The support team is really responsive.

5.05 08/15/2022 Verified Buyer

5.05 08/10/2022 Verified Buyer

The support team is helpful whenever we need assistance.

5.05 08/09/2022 Verified Buyer

It is user-friendly, and it works well for us.

5.05 08/09/2022 Sarah Craley

The system works well for us and we like the support and training.

4.55 07/16/2024 Verified Buyer

We're really just starting out and haven't used Rethink an awful lot yet but so far it's been very comprehensive and easy to use.

4.55 07/09/2024 Verified Buyer

I've worked with other systems and I really like Rethink compared to others. For someone like me, a sort of medium-sized business, it works out perfectly.

4.55 05/08/2024 Trevor Reagan

It does pretty much everything we need it to do. It's a good one-stop shop.

4.55 05/06/2024 Kevin Karanja

The support team is very responsive and it's a very easy system to use.

4.55 05/03/2024 Frederico Nicholas

The system is very comprehensive. It's easy to follow and the flow is good. It's been working pretty good for us so far.

4.55 04/17/2024 Dan Zalk

I enjoy the comprehensiveness and usability of the platform.

4.55 02/21/2024 Tonya Blaney

It covers everything I've seen any other software program do but all in one. I really like the training options. However, just like with any other software, there are occasional bugs.

4.55 02/13/2024 Ellie Averett

It's easy to see where people are at in the training program at a glance.

4.55 01/03/2024 Marianna B

Rethink is an easy start up program to use

4.55 12/15/2023 Bryan Tanner

Rethink has the best practice management and data collection system we've used thus far.

4.55 12/14/2023 Verified Buyer

It's pretty easy to use the system but sometimes it can be a little glitchy.

4.55 11/27/2023 Raizy Schwartz

The system is wonderful to use, and Rethink has wonderful support.

4.55 11/02/2023 Klein M.

The system is helpful and provides filing services.

4.55 10/31/2023 Leticia Moreno

Rethink is a user-friendly platform.

4.55 10/26/2023 Kolade Akanni

The software is good for its purpose.

4.55 10/26/2023 Alisha Simpson-Watt

The Rethink system is easy to use and navigate.

4.55 07/24/2023 Denise Spata

The product is user-friendly. It's one fo the easer systems to use.

4.55 06/27/2023 Verified Buyer

I think the way the clinical and practice management components work together is very helpful." "It's really nice, from the practice management side, to have client's info at our fingertips.

4.55 06/16/2023 Abdul Yousufzai

I think it's easy to work with.

4.55 06/09/2023 Verified Buyer

What I like about Rethink is that's it's one comprehensive platform.

4.55 06/09/2023 Morgan Sanchez

It's the best platform to encompass everything: data collection, scheduling, training, etc.

4.55 05/19/2023 Verified Buyer

I love what the software has to offer. The setup process is very intensive and tedious. Also, we are unable to utlitze certain aspects of the software, such as entering and managing our goals, without first entering in insurance credentialing information. This aspect is frustrating.

4.55 04/19/2023 John Finucane

It's a good software for our needs.

4.55 02/20/2023 Verified Buyer

Overall, we really enjoy using Rethink's software. Sometimes it does get frustrating if we have to refresh a page as we have to re-enter the data again.

4.55 01/26/2023 Nicole Valentine

4.55 01/26/2023 Melissa Sanders

The system has been working really well for us.

4.55 12/14/2022 Rebecca Solomon

Very easy to use!

4.55 12/02/2022 Mike Huckins

Avery simple software to learn!

4.55 12/02/2022 Lauren Evans

4.55 10/19/2022 Verified Buyer

They do great!

4.55 09/19/2022 Amanda Biss

The system RBT works good for us and we haven't had many problems with there software.

4.55 09/15/2022 Holly Child

The training and support is works really well for us.

4.55 08/16/2022 Verified Buyer

The system has been working good for us, the communication with them is also good and have no complaints about them at this time.

4.55 08/16/2022 Ann Dalena

We have no issues when using their systems, and I have no complaints.

4.55 08/15/2022 April Robinson

Rethink is a great to our company.

4.55 08/12/2022 Verified Buyer

We like the software and training, and the systems work for us.

4.55 08/12/2022 Verified Buyer

4.55 08/12/2022 Marilyn Best

The software is a great help!

4.55 08/11/2022 Verified Buyer

4.55 08/11/2022 Verified Buyer

A great company overall.

4.55 08/10/2022 Verified Buyer

4.05 07/22/2024 Benjamin Wilkins

I don't feel like I've really gotten into everything yet, there are so many aspects to the system. However, so far I've found it really easy to use and everyone I've worked with has been friendly and more than willing to help.

4.05 07/18/2024 Nancy Segarra

When I'm using it myself as an administrator, it's easy and comprehensive and things go just fine. However, the BCBAs do have some trouble using the system.

4.05 07/15/2024 Brittany Streutker

It's very comprehensive, and gives me varying features I can use throughout a day. I use both the billing side and the clinician side. It's nice to be able to have everything in one.

4.05 07/09/2024 Ashley Shayter

I would recommend Rethink due to the ease of selecting programming for clients.

4.05 06/26/2024 Verified Buyer

Once you figure out how to do things it does work pretty well and does what you need it to. I really do enjoy the system and I can't wait to see the future features.

4.05 06/24/2024 Verified Buyer

I believe some of the features on the practice management side of things could be enhanced. Otherwise, I really enjoy using Rethink.

4.05 06/14/2024 Verified Buyer

They save me a lot of time when it comes to writing treatment plans and doing auditing. I like using them for software billing and data correction too.

4.05 05/13/2024 Tristina Ellenburg

There's a lot of different reports that I can't pull that really help guide business decisions. That's the only thing preventing me from saying I would be extremely likely to recommend Rethink. Everything else goes smoothly.

4.05 05/08/2024 Leah Grisson

Most everything goes pretty smoothly. The authorization process has been a good aspect, we appreciate that aspect of Rethink a lot.

4.05 05/02/2024 Reiko Akukwe

The data collection doesn't always seem to actually link to the real progress. That's the only thing that throws me off, everything else is perfect.

4.05 05/01/2024 Christine Peter

It's very easy to use, all of my RBTs have picked up on it easily. Overall, it's a great system to work with.

4.05 04/02/2024 Robynne Bump

The main reason has to do with the features they offer and because it's easy to use. It's got a comprehensive bank with customizable options and the scheduling features are supportive of long term and short term scheduling. The onboarding was also a very smooth process. The whole team that supported was very helpful and answered any questions we had.

4.05 03/18/2024 Colin Hazel

4.05 03/18/2024 Verified Buyer

My only hesitation is it's a little more expensive. I think it's a great program overall. I really appreciate how it's all one in one platform.

4.05 02/23/2024 Verified Buyer

The scheduling, reports, and billing work very well together.

4.05 02/20/2024 Verified Buyer

I'm happy with the services they provide.

4.05 02/14/2024 Verified Buyer

Overall it's a pretty easy program to work with and I'd recommend them.

4.05 02/12/2024 Autumn Kostka

For the most part, it's great and does everything we need it to. We've tried Catalyst and other programs in the past as well and Rethink does what we need from a program better than the rest.

4.05 01/23/2024 Verified Buyer

Using Rethink was challenge for me but I got through it.

4.05 01/22/2024 Ellie Averett

Rethink's system is a wonderful way to chart different training.

4.05 01/17/2024 Jean Carlos Ricardo

Rethink is user-friendly and has multiple different features.

4.05 01/04/2024 Verified Buyer

I think there are probably other programs with different reasons why you would choose them.It depends on what you're looking for in a program like these.For the most part, I would say Rethink has what we're looking for here.

4.05 12/15/2023 Verified Buyer

The system is user-friendly and efficient.

4.05 12/13/2023 Verified Buyer

I think the program is good but I do think it is a little expensive.

4.05 12/05/2023 Verified Buyer

I would give a perfect score and highly recommend Rethink to people I know but the reason why I wouldn't is because I think you guys are too expensive.

4.05 12/04/2023 Verified Buyer

I think the price aspect can be better. I've come across different programs with lower prices who can generally do the same things.

4.05 11/21/2023 Verified Buyer

The financial aspect of Rethink's system works well.

4.05 11/08/2023 Lindsey Dowling

4.05 10/31/2023 Natalie Reimann

4.05 10/25/2023 Donna Jones

I think the program is more user-friendly than the others I have used.

4.05 08/29/2023 Verified Buyer

The platform and software are great but the billing service has created a lot of problems.

4.05 08/29/2023 Jennifer Giordano

They've got connections to different behavioral assessments. I find that very helpful.

4.05 08/25/2023 Hector Hernandez

Overall, I'm satisfied with the system.

4.05 08/25/2023 Verified Buyer

It does a lot of good stuff for us.

4.05 08/01/2023 Shannon Dawkins

They're very responsive. Any feedback we give them they take into consideration.

4.05 07/11/2023 Verified Buyer

Once you figure out the system it is easy to navigate. I like the program library. The system could be more user friendly. It's operating now like an older version of Central Reach, which I used to use, and is probably their main competitor.

4.05 06/09/2023 Angela Brown

Transitioning to Rethink has been a positive experience for us. Overall, we're satisfied with the software.

4.05 06/08/2023 Verified Buyer

Overall, we're satisfied but there are some frustrating aspects such as the issue with data task analysis.

4.05 06/08/2023 Verified Buyer

The live training is limited in time and I was expected to complete it on my own for setting up roles and permissions. The support team doesn't follow up on my support issues and is not forthcoming with help. I have to follow up with them to get a resolution.

4.05 04/03/2023 Verified Buyer

Things are getting better with the software.

4.05 03/30/2023 Lisa Ozowara

4.05 03/30/2023 Edward Kamara

The system is very helpful in keeping track of all our administrative and clinical documentation.

4.05 03/23/2023 Orly Schuffler

It does its job!

4.05 03/21/2023 Ann Ozowara

A great software that has been helpful to us!

4.05 02/23/2023 Verified Buyer

I like the data collection and the billing function is intuitive and user friendly.

4.05 02/23/2023 Verified Buyer

I think it's nice to have everything in the same place. I also like that they are responsive when we have questions.

4.05 01/26/2023 Verified Buyer

they are good!

4.05 01/25/2023 Jakya Bridges

The system is working better, and taking care of the needs we use it for, and we don't have any issues with them.

4.05 01/19/2023 Katie Ishikawa

We like the software and we have been using it for a while and will continue to use it.

4.05 12/19/2022 Verified Buyer

They are good.

4.05 12/19/2022 Diana Schuffler

4.05 11/18/2022 Mary Johnson

Overall they are good.

4.05 11/16/2022 Jennifer Thomas

The training and support works, well for us.

4.05 10/20/2022 Alicja Pietrzak

4.05 10/20/2022 Verified Buyer

They do a good job!

4.05 10/18/2022 Verified Buyer

They are good!

4.05 10/18/2022 Krystal Edmonds

4.05 10/17/2022 Verified Buyer

4.05 10/12/2022 Verified Buyer

It's fairly reliable now and we understand the value towards it but it could use a few adjustments.

4.05 09/28/2022 Verified Buyer

4.05 09/27/2022 Katelyn Johnson

Like the clinical platform on the software and the training.

4.05 09/26/2022 Verified Buyer

The system works out well for us.

4.05 09/21/2022 Justin Bowen

A very helpful software.

4.05 09/19/2022 Verified Buyer

We never used them, and we only did a trial run with them, but otherwise the system could use some more work on it. Don't use it at all.

4.05 09/13/2022 Verified Buyer

The system works for us, the training and the support is working better and we have no complaints.

4.05 07/27/2022 Verified Buyer

We have had issues here and there but they usually get resolved. Everything is fine.

4.05 07/27/2022 Verified Buyer

There are a lot of glitches on the website as well. The customer service is so bad that we stopped trying to get anything resolved.

4.05 07/27/2022 Rachel Phair

3.55 07/18/2024 Jackson Cole

The system works well. You guys are always helpful if I have any question or need to reach out for any reason.

3.55 07/15/2024 Tasha Wilson

3.55 06/21/2024 Imani Robinson

The training and support has been great. They respond to our emails quickly. Every time I reach out. someone responds so I really appreciate that about Rethink.

3.55 06/18/2024 Verified Buyer

The pricing is a bit steep. They also should really have a video library for further instructions, I'd say that's my biggest issue with Rethink right now.

3.55 06/17/2024 Verified Buyer

I like the functionality of the software. However, the issues we have and the inflexibility from support have not left us happy. I feel like we were sold on a lot of functionality that we aren't able to use. We're not able to merge service lines so we're unable to sort our clients by service type. We're considering switching to a different service because it's hindering our ability to perform analytics.

3.55 05/01/2024 Jennifer Moreland

3.55 04/17/2024 Jessica Herrlin

Once I've figured how to navigate the system, it's been great. I really like working with the people at Rethink, they were really kind and personable. I won't be changing from Rethink any time soon. I appreciate the way they treat me as a customer.

3.55 04/17/2024 Christina Settle

I do really like the videos under the resource and training center and I like the medical necessity assessment online, as well as the RBT feature for them to do the videos through Rethink. That makes things a lot easier for them. I like the app features, those have been really to navigate for the staff. It's just been taking me a little bit of time to get used to the system. Perhaps 6 months down the line, some of my answers would have changed a bit. Overall it's been a really good system, it was just an adjustment. I really like the resource and training, I like that we can pull materials off of the programming.

3.55 04/11/2024 Devora Fromowitz

I like that you can filter and add custom fields. We are still fairly new to using Rethink and maybe haven't explored every aspect yet, but those are positives that have stood out to me. There are some features that we're surprised they didn't have, though. Like, if it allowed a provider to verify insurance before data was collected, we would like that. Or, being able to email all your clients right from Rethink would be great.

3.55 04/09/2024 Verified Buyer

Overall, I think it's a good platform. It's very hard to get through to them on the phone. Every time you call, it says someone will be with you in a minute. After an hour, it will tell you to leave a message. It's hit or miss with reaching out to them.

3.55 03/13/2024 Imani Robinson

We're still in the process of getting everything going. So far we've used it for practice management and clinical but we are still rolling things out after starting service with Rethink. We intend to use it for everything we can. So far, the onboarding went smoothly and we got good support throughout that. Though, there has been some trouble getting through to support since then.

3.55 03/04/2024 Casey Cyr

I like ability to have access to 24/7 health information, also the support has been great. The parent training options with the self-monitoring autism training has been excellent as well.

3.55 03/04/2024 Verified Buyer

When I've had questions about software, they've been wonderful. However, I'm not satisfied with the credentialing. A lot of things were not really discussed thoroughly at the beginning. I did tell them that this was our first time getting credentials for speech therapy. I did give them this feedback directly to them. I had hoped for them to provide us updates from time to time without having to ask for them. So, more initiative on that. They've been okay and been responsive recently. Towards the beginning, I had a harder time with them reaching back out.

3.55 03/01/2024 Verified Buyer

Whenever I call, I'm always on hold. Other than that, Rethink is awesome to work with.

3.55 02/21/2024 Verified Buyer

The pricing is a bit high and then I have a lot of issues with the support team, as I said. Otherwise it would be a 10 but the support response time in particular is a big issue.

3.55 02/20/2024 Verified Buyer

I like it overall. It's glitchy, which drives me nuts and it's not always intuitive. But, it meets our needs and is honestly just good enough, if that makes sense.

3.55 02/14/2024 Verified Buyer

It's easy to use and does what we need usually. But, I haven't used a lot of the training and support. I know recently I've come across some issues where using the behaviors tab, I can only put in three objectives and it'd be nice to be able to have more than 3.

3.55 01/16/2024 Verified Buyer

While the system is easy to use, there are a lot of issues with the data collection portion of the system.

3.55 12/20/2023 Verified Buyer

We still like Rethink. They're a good company. The customer service is always so pleasant. I would say, having better company reports would be nice. I've had my daughter, Michelle, help us and make reports and that would be time consuming. I have no hard feelings at all towards Rethink though. Something about the billing too is different. Central Reach's is better when it comes to that. I'll have a meeting with someone from Rethink on Thursday and go into more details on everything then.

3.55 12/18/2023 Verified Buyer

As a BCBA, the behavioral graph doesn't show the trend line so we have to calculate it ourselves. Also, another issues is that it's very redundant and it's not very smooth to access. I'm starting to go back on the tutorials and I feel like some things can be added on with the tutorials.

3.55 12/14/2023 Verified Buyer

It is difficult to use at first and there is a lack of customer support.

3.55 12/14/2023 Rachel Phair

3.55 12/12/2023 Verified Buyer

Rethink has a majority of the features companies need.

3.55 12/05/2023 Verified Buyer

The front-in data clicks are great, same with the authorizations but it is a little difficult to use the system overall without having third parties open.

3.55 12/01/2023 Verified Buyer

I do like that there are different templates available. The library is a great start for beginners.

3.55 12/01/2023 Verified Buyer

It was good for me to get started, but later on I needed something more in depth. I think it would be good for someone just starting off though.

3.55 11/07/2023 Erin McCarthy

3.55 11/06/2023 Isma Coleman

3.55 11/02/2023 Verified Buyer

Some of the pros do outweigh the cons.

3.55 09/26/2023 Verified Buyer

I like the clinical side of it. It meets our needs.

3.55 07/25/2023 Ebony Willis

It's really easy to get in touch with someone and they're always making updates.

3.55 06/26/2023 Verified Buyer

They have a lot of good parts to the system, having the various components in one system makes it easier to manage.

3.55 06/16/2023 Verified Buyer

I would recommend Rethink but I would encourage anyone to dig deeper into Rethink's capabilities before choosing them.

3.55 06/13/2023 Verified Buyer

I like that scheduling and clinical are on the same platform. I also like that they have a bank that allows you to add goals.

3.55 06/09/2023 Verified Buyer

I want to stress that I love our biller and she does a great job. However, as a business owner and someone who has worked with similar software on the backside, information is not organized. Documents aren't saved in files and there isn't a tree-structure available to easily find documents. Invoices do not include any date ranges or a breakdown of what we brought in during what periods so it is hard to track the 4% of our billing that Rethink charges. Also, it would be nice if invoices come in mid-month instead of the first of the month.

3.55 05/31/2023 Verified Buyer

We are experiencing an issue where our notes are being archived for no apparent reason. Once the notes are archived we are unable to retrieve them in order to sign them. For us to retrieve archived notes we have to reach out to the support team. I reached out to support two weeks ago for help with this issue. I received a call back a week later at which time I was told that there are only 2 people who work in support and that both of them had been off the previous week. The person I spoke with was unable to assist me and I'm still waiting for a resolution.

3.55 05/30/2023 Abdul Yousufzai

3.55 05/23/2023 Ileisys Espinosa

3.55 03/22/2023 Kristi Lombardo

The software is very helpful!

3.55 03/22/2023 Verified Buyer

3.55 03/16/2023 Verified Buyer

Over the years they have catered to my needs. Although there have been issues, they have worked with me to help resolve them.

3.55 02/22/2023 Verified Buyer

We like the payment structure and the free RBT training.

3.55 02/20/2023 Verified Buyer

3.55 02/17/2023 Verified Buyer

The only issues I've experienced is that I'm paying for licenses for employees that are no longer with my organization.

3.55 01/26/2023 Verified Buyer

I think that there are other programs that are just as good but less expensive.

3.55 12/19/2022 Nathan Kronforst

We like the training and support.

3.55 12/14/2022 Verified Buyer

Very Comprehensible!

3.55 12/14/2022 Verified Buyer

3.55 11/29/2022 Verified Buyer

When I did use the software is was good

3.55 09/14/2022 Verified Buyer

Slow process between tabs

3.55 08/10/2022 Verified Buyer

I use Rethink in a small capacity.

3.05 07/09/2024 Ivette Cortes

3.05 04/02/2024 Verified Buyer

I think that there are issues with the billing system. So for us, Rethink and Tebra are connected together and they need to be looked at as one system. The support around Tebra is lacking.

3.05 02/12/2024 Kristy O'brien

You have the option to have their billing team help you along which is very nice. Rethink makes things a lot more time efficient for us and there are a lot of extra services they include to help you out. as well.

3.05 01/09/2024 Melanie Lawrence

3.05 12/15/2023 Verified Buyer

I work with adults and Rethink is designed for children. Anything I reuse, I have to rewrite it to appeal to adults.

3.05 11/01/2023 Verified Buyer

Rethink is a better solution than most other programs, but the efficiency could improve.

3.05 11/01/2023 Verified Buyer

It's not a bad system, it's just cumbersome. On the positive side, they do make adjustments here and there.

3.05 10/25/2023 Verified Buyer

Given the fact that they fix things on a weekly basis, I would recommend them. The improvements they are making are helpful.

3.05 09/15/2023 Verified Buyer

There are some kinks in the system that are frustrating. For example, the program does not have the ability to update baseline data. You're not always able to create appointments without restarting the system. I personally don't work with the billing side, but I do know that we have had numerous issues with the billing side to the point where there have been discussions about switching services. I can provide more feedback on the billing issues when speaking with Rethink directly.

3.05 07/17/2023 Allison DeNatale

3.05 07/17/2023 Jennifer Espinal

3.05 07/14/2023 Verified Buyer

The system is always glitching. So if we are working on a treatment plan and the system glitches we have exactly 5 seconds to save the work, literally just 5 seconds and all the work is erased.

3.05 06/28/2023 Verified Buyer

That's hard to say, I've only had experience with one other platform.

3.05 06/23/2023 Verified Buyer

There are some things that are super straight forward, but errors pop up repeatedly when using Tools such as templates. When we enter in client information we'll enter in a large group of clients at once. Once we've entered in the clients, we receive error messages, and our work isn't saved. This has caused us to lose over 90 hours of work. The front-end training is very thorough. My issues are with the support. When we contact them regarding the errors we receive, support will ask us what time and client we received the error for. There is no way for us to know for sure as we enter multiple clients into the templates at a time and don't get the errors until after they've all been entered. It's frustrating because we have already lost all of the information we put in and have provided support with what we can. We still have not received a resolution to the issues and there are issues occurring across the board, not just in one portion of the software.

3.05 05/19/2023 Zahra Aly

3.05 04/21/2023 Verified Buyer

3.05 03/21/2023 Verified Buyer

The system glitches and there are gaps.

3.05 01/25/2023 Verified Buyer

The isp and signatures have been getting erased since we started.

3.05 09/29/2022 Verified Buyer

Need better online support

3.05 07/27/2022 Verified Buyer

We are okay with Rethink now, but they need to work on their communication and response times.

2.55 07/16/2024 Leah Elchonen

2.55 07/15/2024 Verified Buyer

We're new and trying to learn the whole system and not getting much feedback except for "go watch a video". I think that once we get into the system and know it a little better I'd be more apt to recommend it. However, so far it's been very difficult to get any support on training and we could really use more feedback from Rethink.

2.55 05/03/2024 Alisa Lanzetta

2.55 05/02/2024 Verified Buyer

They're billing me for six people and I only have one. I spoke with them and they agreed that's correct but the bill is still coming at $300 dollars but I only have one person active. The billing system is not working for me. They told me on the phone that they were going to sort it out yet I keep getting a bill that I owe $300 each time. So I probably owe over $1200 overall for one person. If I had went with another company, I wouldn't have owed anything until I bill out but Rethink is charging me and I don't even have clients. They're turning my company into a deficit. I have told them this multiple times. I am not able to accomplish my goals at all because it's draining my company. I really regret joining with them. I will probably end up dropping them to use another company. I think their intentions are good because they say they're going to correct it but I don't think that the billing department is not communicating with the rest of the system. Every month my business is failing because of Rethink.

2.55 03/19/2024 Bill Koffler

2.55 03/12/2024 Verified Buyer

Training and support was great. If it was slightly less complex, I probably would refer more often but at this point I'm wondering if I'll go past the year I have with Rethink as it is.

2.55 03/11/2024 Charlie Morrison

Setting up clients in there was way easier than using other programs I've used in the past. However I was paying out money for a service that, now that I've learned how to use Excel, I no longer need.

2.55 02/14/2024 Verified Buyer

It would be a solid 8 if they could work out the bugs. But, as it stands, it'd be a 5. We have a lot of employees losing data suddenly when working with the Rethink system. Support will also kick you out of the system suddenly even if you're using it, with no warning.It works great when it is working but when it's not, it's really not.

2.55 01/10/2024 Michael McGowan

2.55 01/10/2024 Verified Buyer

The system is difficult to use, and not comprehensive, and the support team does not properly help customers.

2.55 11/13/2023 Verified Buyer

The support has not been good. It takes weeks to get an answer for anything.

2.55 11/09/2023 Michael Mesa

2.55 11/06/2023 Camilo Ramirez

2.55 11/03/2023 Verified Buyer

The scheduling feature is a really huge thing for me and I wish it could be better and easier to use.

2.55 10/30/2023 Verified Buyer

Rethink is just not a reliable software to use. We have a lot of tech issues.

2.55 08/30/2023 Verified Buyer

2.55 08/21/2023 Verified Buyer

We often have a lot of technical issues with the platform." "When we started with Rethink they were different, they offered something new. Now there is a lot competition out there with similar platforms for 1/3 of the price.

2.55 08/21/2023 Verified Buyer

We are unable to extract data so that we can utilize the data to do other tasks. We have some capability but not to the extent that is useful to us. That also includes importing data. It would be helpful if we could import data from an Excel or csv file. It is helpful for us in terms of clinical and RBT training just not in practice management. We appreciate their attempts to roll out new features but I feel that the updates are not thoroughly tested before being pushed which is causing issues for the end users.

2.55 07/24/2023 Denise Spata

2.55 07/07/2023 Verified Buyer

I would recommend them with the warning that the system has bugs. It's a good system if it works the way it is supposed to." "It's extremely hard, on the clinical side, to contact anyone with follow up questions after the initial training.

2.55 05/19/2023 Verified Buyer

We have had issues with our billing during the setup and accuracy of our billing. The UI is non-intuitive and non-customizable. The support staff has poor communication and is slow to respond to our inquires.

2.55 02/24/2023 Verified Buyer

The team gets a lot of "we're working on it" from Rethink as opposed to Rethink simply saying "we won't do that." It makes Rethink seem as if they're being disingenuous. They should be forthright.

2.05 05/03/2024 Diane Tobin

2.05 12/13/2023 Verified Buyer

The constant bugs, outages and loading screens can be a big problem. When it works, its a phenomenal program, but it often doesn't work.

2.05 11/16/2023 Kimberly Morales

2.05 10/30/2023 Verified Buyer

I'm being charged even though I'm unable to use the system effectively. I've asked to speak with a supervisor several times but the support person refused to transfer me.

2.05 08/25/2023 Verified Buyer

As soon as I get bigger, I will consider leaving Rethink.

2.05 08/21/2023 Verified Buyer

I would not refer anyone to Rethink, given my experience with billing.

2.05 08/07/2023 Verified Buyer

The outages the system has with syncing and capturing data. There are weekly interruptions from how the system is supposed to work.

2.05 07/27/2023 Verified Buyer

I'm considering leaving Rethink. I've done several demos, I'm actively looking.

2.05 07/10/2023 Verified Buyer

There is no capability of doing agency-wide overview reports.".

2.05 05/25/2023 Bryan Tanner

2.05 11/18/2022 Verified Buyer

1.55 06/20/2024 Nelson Favela

1.55 09/19/2023 Verified Buyer

Again, the biggest problems are the crashing and the lack of support.

1.55 09/07/2023 Verified Buyer

It's not very likely I would recommend Rethink. It really doesn't do what we need it to do. For example, there is no block booking. If I have four people seeing the same client, I have to book them individually, four times.

1.55 10/17/2022 Verified Buyer

I use to use Central Reach. I think I'm going to go back to them.

1.05 05/02/2024 Verified Buyer

I wouldn't be very likely to recommend Rethink because of the issues I've had with support. We've had some issues with both support and training. A lot of tickets go unsolved and it takes a very long time to get issues resolved. Additionally, as mentioned, there is not a lot of customization available to us.

1.05 02/22/2024 Rebekah Edge

We've been with Rethink for about a year and a half now. It's not the most robust system I will say. When we signed up with them, they were two different companies that were supposed to be merging into one. I feel like a lot of promises of what would happen when they merged together have not actually happened, so that's been very frustrating for the team. Data collection is not bad but doesn't meet every one of our needs, as in having different ways to collect data. It's a very basic system. I do like their question and answer area that you can go and do some research on, I like that. I like that you can also submit suggestions for upgrades to their system. I would just say it's not near as robust as others. Some of the system doesn't seem to communicate with other parts of the system. We were looking for ease of consolidation with the merge and that hasn't happened yet. It's disappointing. If it wasn't so laborious to change systems we would probably leave Rethink, we have looked actually. We love Total Therapy and we're neutral towards Rethink if that makes sense. In terms of what was promised when we signed on with them hasn't been delivered. The system doesn't go down which is nice and it's easy to log into but doesn't meet our needs fully. There's not a lot of ways to customize things within the system for ourselves either.

1.05 01/23/2024 Verified Buyer

There are so many glitches in the system and the scheduling part is very hard. Now, we have multiple locations. The system doesn't support multiple locations. I have to create separate emails for the separate accounts. The billing is also problematic too.

1.05 01/17/2024 Ashley Henline

1.05 08/01/2023 Verified Buyer

The clinical side of this works okay for us.

1.05 07/27/2023 Verified Buyer

There are complications with billing as we don't bill through insurance since we're located in Canada. We were hoping the Rethink software would simplify this for us but it hasn't. If we were able to change the label of "billable" to meet out needs it would be much better. For scheduling there isn't a way to adjust an employees availability in the case where they have an emergency and are unable to work for a day. In the system we have to set an appointment to show them as unavailable.

1.05 06/30/2023 Verified Buyer

When we've asked for help or information on how to do something, they just pass it on and nothing gets done.

1.05 06/19/2023 Verified Buyer

It's not user-friendly. We can't make an appointment on the app. All programs are categorized together so it is confusing. We have to download graphs one by one. Not all employees are ablet o to view other people's calendars. We are unable to access data on the app. It's frustrating to use. There are features that show each of our providers every employee we have. They should only be able to see their information and not every employee. Also, password resets are difficult to do. Each time we reset a password we have to provide a different email address for our employees. It's time-consuming and not easy for our employees to keep track of. Support doesn't always respond when we submit a ticket or request for help.

1.05 06/02/2023 Verified Buyer

There are features that I like but the glitches in the scheduling, lack of training, and support is frustrating.

1.05 05/16/2023 Verified Buyer

When I get a hold of someone they are nice but I've not been able to get the set up of my services completed in order to be able to use the system. I have not been able to set up the program with the company. I used their credentialing program and was not thrilled, lots of miscommunication. I've been working on this since December and I am still waiting to hear back from them so that I can enroll in the data collection and billing services in order to start seeing clients. I am about to look for another provider, but I received a discount on the credentialing program if used their billing and data collection program. The inability to utilize the system is directly impacting my business as I'm unable to schedule clients. I've previously recommended the Rethink System to a colleague but now regret that decision-based on the frustration I've encountered in finishing my setup.

1.05 09/22/2022 Verified Buyer

0.55 06/19/2024 Harry Yarmish

I had a lot of high hopes for the program when I signed up. I was recommended by a few people, but it's just not working for me at all. There's no reason why, when my BCA does the initial assessment and puts it in the system, once you try to assign the RBT the original assessment can be changed. That's ridiculous. If I wanna have another call to discuss these things, I'd like to have a BCA on the call as well as a technician.

0.55 03/14/2024 Jesenia Blanco

0.55 02/20/2024 Verified Buyer

There are a lot of limitations in the software and it's difficult to set up necessary restrictions within the system.

0.55 02/06/2024 Verified Buyer

I would not recommend Rethink based on the ongoing challenges and issues we have with it that I listed above.

0.55 11/02/2023 Verified Buyer

Parents are unable to use Rethink. The system is not providing the resources we need, and will not let us enter the data or appointments we need to enter.

0.55 10/09/2023 Verified Buyer

The system is lacking functionality for operators to do their job effectively. It has been very slow recently and I have to continuously log out to go back in at least ten times a day. The system is not fully functional which slows down my workday.

0.55 09/20/2023 Verified Buyer

We just had a major outage and most of the staff's data from this past Thursday and Friday was deleted. It was necessary documentation for insurance compliance purposes.

0.55 08/25/2023 Verified Buyer

There are numerous issues with customer service, and tracking baseline data, and the system has a lot of bugs in it.

0.55 05/31/2023 Verified Buyer

If they fix the support, I would definitely recommend them.

0.55 12/13/2022 Verified Buyer

we have a lot of problems with the software.

0.55 10/13/2022 Verified Buyer

I am not pleased and I need someone from Rethink to call me.

0.55 07/27/2022 Verified Buyer

The level of support is horrible. I usually get no response or it can take up to two weeks. The chat is sometimes helpful. There are a ton of glitches and we have lost a ton of data, including entire client reports.

0.05 07/11/2024 Verified Buyer

My problem and the reason I'm not going to renew is because the onboarding did not go well for me. Once I figured it out, it's not hard to use. But, in order to get it up and running, it was a real hassle. There was one person who was extremely knowledgeable and helpful and everyone else I had to deal with was very uneven in the speed in which they did things and it was just not a fun experience for me. The person I dealt with for the billing was borderline gruff and was unhelpful.

0.05 04/03/2024 Lauren Elchonen

0.05 02/29/2024 Verified Buyer

For all the reasons stated above. I've kind of lost hope in Rethink. I thought they would eventually combine all the components for a really good platform for ABA practices. I think there is a lack of focus, vision, and talent on their part.

0.05 02/23/2024 Verified Buyer

Because they're not offering anything other companies have. The technical support is inadequate.

0.05 01/30/2024 Verified Buyer

0.05 01/09/2024 Jennifer Taylor

0.05 01/03/2024 Verified Buyer

I used Rethink starting in 2019 and stopped in 2021. I have gone back to using them but just for RBT training. It took support a month to get it active. I had a lot of struggles when using them in the past and I would not go back to the system. The ease of use is fine but only when its working. THere are several areas I liked but the glitches made it impossible to use. The glitches outweighed the positives. I found the support lacking, there was no answers on why the glitches kept happening or how to fix it.

0.05 10/30/2023 Verified Buyer

I haven't been able to bill for 3 months. It's the worst. I've been wanting to leave for a while now. They are no help and I would never refer them to anyone.

0.05 10/27/2023 Verified Buyer

In fact, I actively tell people not to use Rethink.

0.05 10/03/2023 Verified Buyer

We were having problems with our previous provider so we switched to Rethink because we were assured that system maintenance would be scheduled well in advance, that we would be able to access the system and our data without problems. Unfortunately, that has not been the case." "In the past 6 months outages of the Rethink system have become more and more frequent. We are also having trouble more often saving our data." "The glitches are very challenging and very frustrating. It has negatively impacted our productivity.

0.05 09/19/2023 Verified Buyer

Considering all the previously stated problems, financially it's a rip off.

0.05 08/29/2023 Verified Buyer

I started with the Rethink Software in May. It's now August. I haven't been able to bill the entire time due to all of the issues I've encountered. It's been very frustrating from the beginning. I wish I could get out of my contract but I know that's not an option.

0.05 08/25/2023 Verified Buyer

I'm pretty dissatisfied with the credentialing process as well.

0.05 07/18/2023 Verified Buyer

Scheduling, payroll and overall set up presented a challenge every week. We were constantly reaching out for technical support. It didnt help.

0.05 07/12/2023 Verified Buyer

Never.

0.05 06/20/2023 Verified Buyer

At this point, the only thing we use Rethink for is RBT Training. We have asked numerous times to get out of our contract but Rethink has no allowed us to. We're now paying for 2 different software systems to operate our business due to the issues we have experienced with Rethink.

0.05 06/09/2023 Verified Buyer

Right now, I can't recommend it because it doesn't function the way it should since the last update. It's gotten progressively worse." "It loses data. We're insurance based, we can't get paid without the notes.

0.05 06/08/2023 Verified Buyer

I would actively advise colleagues to use a different company. I would warn people against using Rethink due to the issues we have. Due to the shortcomings of the system it has cost our company money in terms of claims that haven't been paid and refunds that we had to pay back to insurers as a result of Rethink not providing documentation to insurers during our audits. It's a bad service and I have nothing good to say about it. The only reason we haven't canceled our service is that learning a new system takes time and we don't currently have that time. I would like to meet with a Rethink representative in person to discuss these issues so that we can both be looking at the same computer screen while we go over everything.

0.05 06/08/2023 Verified Buyer

The system is not user friendly. Notes are often lost so we have to re-enter them frequently. Using the system is very frustrating.

0.05 05/31/2023 Verified Buyer

The software is very glitchy. We're often unable to locate items for audits and signatures aren't always saved. Overall, we are very unhappy with the software.

0.05 03/27/2023 Verified Buyer

We have had numerous issues with the functionality of the software, contacting customer support, and with being overcharged. I've already made the decision to begin using a different software for services.