A large part of building your company's brand is managing its reputation online. Internet listings, online reviews, and social media content are valuable assets for boosting sales and developing brand recognition, but they can be a liability if they are not managed correctly.
Nearly 95% of consumers will read online reviews before deciding to make a purchase. About 72% will not take action or decide on a product until they have read reviews, and they will more likely select the company that has more positive reviews. Businesses that receive only one or two stars on Yelp or Google are at risk of losing 86% of their prospects.
Online reputation management is helpful to boost your website rankings, too. Search engines acknowledge online reviews, and elevate companies with higher rankings.
Your reputation management strategy is tailored to your business. We help you obtain reviews to boost your ratings for online reviews from sources that are important to your company's business. We can target reviews on Google, Glassdoor, the Better Business Bureau, plus others that may be important for your particular type of business, like OpenTable for restaurants, or HomeAdvisor for contractors.
Each month you'll send us emails for your customers that purchased within the last 30 days, and we'll request a rating and a review for your company. For positive responses, we'll also ask them if they would post online.
Online listings are often inaccurate. Over the years we've actually seen companies change addresses and phone numbers for their competitors' listings, which is why we offer a service to maintain listings from over 300 sites accurately. We will monitor them for you constantly to make sure the information about your business is correct—address, phone number, online reviews, hours, products and services.